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    JR Roofing and Gutters

    5.0 (7 reviews)
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    Kidd Fireplace

    Kidd Fireplace

    (112 reviews)

    We had Randy come out to service our SPARK 88NE that was installed new by a contractor in 2015 and…read morehad never been thoroughly cleaned. We also felt the flame was too low and more blue than yellow. We bought this place in 2017 so we felt it was time we had someone check it out. Randy was on time and he spent a total of about three hours taking the fireplace apart, cleaning it, making a few adjustments and putting it back together. Total cost was just under $1,000!!! We just gulped and paid, figuring we'd gone 7 years without really touching the thing. Unfortunately, after Randy left we noticed an odd flame rising above the area where the pilot light sits. We contacted Randy and he said he'd have to call SPARK to get their feedback on the odd flame. I waited a few days and hearing nothing from Randy, I contacted SPARK myself and sent them a picture of the odd flame. SPARK replied saying everything was fine, but that Randy had improperly adjusted something and just needed to readjust it. I sent SPARK's reply to Randy and he responded saying he'd be out "on Friday" to make things right. Friday came and no Randy. I contacted him and he said there must have been a misunderstanding - there wasn't, as I had his email. He said he had another customer nearby and he was waiting on a part for that customer, so he'd contact me as soon as he had the part and was coming this way again. That was early Nivember. I heard nothing for weeks so I reached out a week ago to find out when Randy could return. I was then contacted by his partner/assistant, who informed me Randy was unfortunately in a bad accident and would probably be out of commission for several weeks. Obviously it is beyond Randy's control that he's injured and needs time to recover, but we're still shocked that after paying nearly $1,000 for three hours of service (no parts) back on October 31, 2024, there has been no real effort on the part of Kidd Fireplace to make things right for us. We've had to do all the contacting, research with the manufacturer, etc. We've been very patient as well. Sadly there seem to be very few NFI Certified technicians here in Northern California so Randy Kidd is literally the only game, an unreliable game at that, in town.

    I ordered a fireplace last Nov.2020, it was installed right after Christmas. We were very happy…read morewith the Mendota large insert we ordered & happy with the installation. However this June the light bulb burned out. I called Kidd fireplace & they replaced it for free ( under warranty) and I was able to get an appointment the next week. They seemed very competent and knew what they were talking about with my fireplace. They were hard working, congenial, and courteous while at my house. I really appreciated how quickly they did the repair and answered all my questions about the fireplace insert. They really went above and beyond. They cleaned the fireplace and refreshed all the embers.

    DNA Clean Sweep Chimney Service - Mr Ed. Thank you for the opportunity to be your Chimney Service Provider.

    DNA Clean Sweep Chimney Service

    (234 reviews)

    Five stars for the following reasons: Punctual,…read moreprofessional, efficient, pleasant, and fairly priced. They gave me a window from 10 AM to 1 PM and their office communicated with me the day of via text to let me know my technician would arrive in 20 minutes. He arrived right on time! Communicated expertly. When I called for a quote, Janice was extremely knowledgeable and pleasant, never pushy. The price was fair and reasonable, Amador, the technician was very efficient and took lots of pictures for my summary. Checked all the boxes so I will use them again.

    My family and I would like to thank DNA Clean Sweep Chimney, especially Adam!…read more They were extremely professional and did an amazing job from start to finish. The work was very thorough, never felt rushed, and they truly went above and beyond. Adam was a man of his word -- showed up on time, communicated clearly, and delivered excellent work. He also made sure we knew we could always call with any questions or follow-ups, which we really appreciated. We normally don't leave reviews, but this experience was absolutely worth it. We've had bad experiences with other chimney companies in the past where workers rushed through the job and the quality of work reflected that. This experience was completely different. The quality of work was outstanding, and everything was handled with care and professionalism. We will definitely be recommending them to family and friends with chimneys! Highly recommend! -The Henry Family

    Pulido's General Construction - New look in this fireplace new tile,mantle and paint!!

    Pulido's General Construction

    (32 reviews)

    East Oakland

    Fernando did a great job installing the Regency Fireplace I bought from Berkeley Heat (aka Berkeley…read moreTubmakers). His price was fair and the craftsmanship was utterly perfect - see photos I am adding. Gives you an idea of the level of detail work he can do. I did have to do some phone and email follow-ups myself but Fernando showed up on time on install day and did the job perfectly. Fernando offered to run the gas line plumbing for me but was not familiar with permitting in SF - so I had my own plumber install a gas line, with SF permit, to the exact location Fernando specified. (And boy was it exact - had we been off by a few inches the new insert would not have fit.) Then Fernando installed the insert itself. There was a slight miscommunication about what was included in the bid. I thought a custom metal shield to protect the wood mantel was included but it wasn't - turns out this was referring to other protection inside the old firebox - but Fernando agreed to do a change order on the spot for what I considered a very fair price literally less than 5% of the original bid. Situations like this are a game of chicken - it's highly unlikely I wanted to hire another metalworker before I could use the new fireplace. So it speaks to Fernando's character that he charged such a small fee for the extra work. So I tipped him heavily on the change order and considered it a win. Would definitely hire him again for a similar job. FYI these inserts WILL likely change how your existing wood burning fireplace chimney looks. I didn't love the new look at first but it has grown on me. Slightly steampunk.

    I am very pleased with Fernando's work and by his team. I selected his services because he appears…read moreto be specialized in fireplaces and he demonstrated his skills and experiences refacing mine. The team had experiences with masonry, drywall, paint, electricity, etc. They adjusted the bricks on the fireplace, did the new framing for the drywall, patched and painted to hid any evidence of the remodel. The communication with Fernando was very clear and he was very responsive. The team came everyday for the whole day from 9 to 5pm. They were very respectful of the property and protected the working area daily. I think they worked together for sometimes and Fernando himself was there 70-80% of the time and he also helped me to find decorative solutions for the fireplace.

    JR Roofing and Gutters - roofing - Updated September 2026

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