Best muffler shop in central Virginia, but there are no appointments. First come first servedread more

Great mechanics, great service, got the job done quickly. Would definitely recommend and revisit…read morewhen necessary!

Excellent service! I was impressed with the attention to detail and thoroughness of the maintenance…read moreservice. Highly recommended!

From the owner: My goal is to provide the convenience to customers when they are in need of automotive repair or…read moremaintenance by being mobile and flexible. I am able to provide service when the customer is not able to get the car to a shop or wait until a shop has an open spot to take them in. i would be able to save the customer time and money on their vehicle repair.

I called Malcolm because of the previous review on yelp. Much like Eric's review, he did not…read moredisappoint. My Jeep had some broken u-joints and I needed them repaired. Malcolm told me to expect him the next day- he was right on time and told me what I needed. When he came back to repair, he was patient with me when I (my husband) mistakenly got the wrong part. He set up while I ran to the auto parts store to amend my (his) mistake. I came back, he got to work, and was finished within a couple of hours. He was patient, hard-working, fairly priced, and timely. I highly recommend his service. *He did tell me that he is working full time now and only doing this part-time, so be patient if calling him after 3pm. It's worth it.

Kweleme is great! I called him around 5pm with concerns about my car and he looked at it the same…read moreday! He was very helpful and explained everything he was doing. He is very personable and dependable person for all your car needs! I will definitely be going back for any of my car needs.

I have been going here for years. They do outstanding work. Timely, professional, and outstanding…read morecommunication. I even got an automated text when my vehicle was completed. They treat people the way you should. I have recommended them to my coworkers and family members. I couldn't rate them any higher than 5 stars or else I would. Keep up the great work!

Avoid at all cost…read more Got an oil change and battery swap, about $500 and when leaving the oil light came on and went to advanced auto quick checked the dipstick and there wasn't any oil on the dip stick took 4qt before it would even show on the stick. Never again how do you do an oil change and forget the oil

Took my Freestyle in for inspection and oil change and was not disappointed. This family owned…read morebusiness is always professional and they are very reasonable. We recommend if you have any vehicle problems please contact this company and we promise you will not be disappointed.

Bill and his sons are all great mechanics. This auto service is always honest and reliable and will…read morealways take great care of your vehicle. I have taken care of all my vehicles for many years and always rely on them to keep my vehicles in great running condition. Never disappointed!

Need to pump gas? Or get your car fixed? This is a one stop shop for all your car needs!…read more Let me start with the positives: Hancock Alignment is a reliable mechanic that I have been coming to for years! They can help me save money by telling me what parts would be good. I was charged what I was quoted without having to worry about additional service charges being applied. They accommodate me quickly, even without an appointment. One time I noticed my state inspection expired and it was night and they closed already...it was an emergency, so I put my keys in an envelope with a note saying it needs an inspection ASAP and slid it under their garage. They called me the next morning to notify me once they got my note and to tell me my car was ready. Cons: They are a busy shop! They get lot of business, but I think they should clean after themselves. I saw a old headphone, a written index card left in my car (clearly not mine). Once my car was fixed, I popped open the hood to make sure everything looks okay and I noticed they forgot to return a cap back on where the spark plugs is near. Now, I wonder what would have happened if I didn't check, I probably would never gotten it back. When I told one of the mechanics, he said that I probably didn't have it when I came to get my car fixed, but I know my car well and finally he went to ask someone and what do you know...they found it and put it back on my car without apologizing for their mistake. Hancock is good, but I don't know if all the mechanics who are working there are at the same level of expertise. Other than that, they did a pretty decent job, which is why I give them 3 stars!

This place is just terrible. I went a couple weeks ago because it was close to my gym and appeared…read moreto have a good price based on the sign. Half the pumps were closed. One side of the other pumps was blocked so I drove to the "full service" side. No one bothered to come out so I got out and realized the pumps were installed circa the bronze age. I went inside to prepay because it didn't take credit cards. The guy behind the counter was playing on his phone and stopped long enough to take my money, never mentioned anything about full service. So I went back out and started pumping. It was about half way through pumping when I realized the price on the pump didn't match the price advertised on the sign. I went back inside to ask about that and the guy said that was becausei was at the full service pump. Me: but no one came out, so I didn't get full service. Guy: you could have used a different pump Me: there were no other available pumps Guy: you should have been patient Me: but you're sign advertised a different price and no one came out to the pump? Why didn't you mention this when I prepaid? Guy: That's just the way we do business Well, not with me anymore! If there willing to scam me out of a couple dollars of gas I can't imagine what else they're willing to scam for.

I just called this Auto Mechanic to get some general information about warranty whether it's worth…read moreit and how hard is it to deal with the car warranty insurance company and the actual mechanic because that's where the truth is with the mechanic. Jason the owner was gracious enough to spend a good amount of time with me explaining to me how these warranty companies work and what to look for and what to ask and he gave me a few recommendations. You know it's really nice of him to take the time out of his day to give me all these tips and I'm not even a customer. Just goes to show that this place is really a genuine place to go because they don't have your business and they're treating me this good. he also mentioned whenever you get a used car always come in and get an overall check which is $89. This way you get an out side true review of the car you are buying not just what the dealer is telling you. I never thought about doing that but I can see where the value would be totally with it. Thank you Jason you really gave me a lot of good tips and I really do appreciate it. I'm looking forward to using your services in the future. Sorry if my writing is bad I don't do reviews but I just had to give this to you because you were so kind and honest. Aloha Jennifer

I told them upfront I suspected a bad alternator because I could hear a bad noise coming from the…read morealternator. Also asked them to check my squealing brakes. Brakes were fine, just dust build up, so no charge and appreciated. However, I was charged $531.95 for the alternator part alone (GM part #20911162), before labor/tax/fees. The same exact part number is available from Amazon ($199.70), GMPartsGiant ($268.81), and GMPartsClub ($318.59) -- all about half off what I paid, even accounting for normal shop markup over retail. Labor ($192) was fair. I wasn't shown itemized part pricing before authorizing the repair. Ask for the exact part number and price breakdown before agreeing to a repair here, or get a second quote. If you don't, expect to pay completely avoidable and unneccesary markups.

The Owner, Shawn, is super helpful. He listened to everything that i said and helped me understand…read morethe things I didn't quite get. Came here for a second opinion on some work done after a wheel fell off while I was driving. I came here because I saw a review on the interwebs stating that the owner is a Veteran and I knew I'd get an honest answer from him. They also diagnosed my check engine light issue and fixed it (well into their lunch) for a reasonable amount. I suffer from extreme anxiety on account of my PTSD and have been terrified to drive my van since having the wheel fall off. I feel confident that my van is safe to drive now... so glad to have found these guys! I will definitely be using this shop again in the future... even though I live in Maryland. Highly recommended!!