Beware! They do not service or repair your appliance. They have "NO" intention to fix. They are not…read morequalified to repair high end appliance. Call manufacturer for servicer recommendation.

My Speed Queen washer was malfunctioning and the website indicated Mr. Appliance as a certified…read morerepair service. I had a very positive experience although disappointed that my Speed Queen washer even needed repair right after the 5 year warranty was up. Shout out to Dmytro and Marni. Both instrumental in my satisfaction for a job well done.

Never hesitate to call this company. a year ago our drier wasn't working; Trevor came to check it…read moreout . It wasn't the appliance; the juice wasn't coming through. Found out water got into the fuse box and the circuits were jammed up . Trevor not only saved us from buying a new drier but rebuilding our house as the electrician was surprised we never had a fire. Fast forward to now, the drier is squeaking Trevor replaces a few parts. Basically a new drier for less than half of the cost of a new one. Trevor, you are a gem and a gentleman!

I would not recommend using this company. We originally hired them to repair a component on our…read morestovetop. Not long after the repair, the stovetop began sparking in the exact same area where they had worked, so we had to call them back. The technician who came out was very professional and even acknowledged that the original repair had caused the new issue. He advised us to contact the office regarding the charges. Unfortunately, despite this, we were still required to pay another $226 service fee to fix a problem that resulted from the initial repair. The technicians themselves were friendly, professional, and courteous. However, our experience with management was disappointing. They were condescending and unwilling to take responsibility for the failed repair. Because of how this situation was handled, we will not be using this company again.

First - I would recommend skipping all of the negative reviews about this company. Clearly people…read moredo not understand how appliance warranties work - Boston Joe's is not to blame for those issues. Lets get to the actual review! My husband and I have nothing but amazing things to say about Boston Joe's and their employees. They went above and beyond to help us get our refrigerator repaired. They were EXTREMELY helpful when dealing with our terrible fridge manufacturer. They squeezed us into their schedule (multiple times) because that's how dedicated they are to helping the customer. Joe III was our repair tech who came out to handle our case. He was friendly, professional and punctual. Joe got the job done, and we couldn't be more thankful. When we need any other appliance repairs, we will definitely be calling Boston Joe's again! Think of any positive adjective, and that applies to Boston Joe's.

There is a training issue with this business. Customer service is lacking, and the staff doesn't…read moreknow how to take the problem-solving to the finish line. Follow-up is essential, particularly if a Fortune 500 company outsources the repair of its products. I won't complain about the employees because you get what you pay for, and I am sure they are overworked and underpaid. I wish the owner would address the root of the issues at this business...and yes, they make the poor receptionist be the go-between. TL;DR_Edit: One customer commented on the lack of star ratings and that this business wouldn't be around for 25 years if they were so bad. Over time, it is possible that, service has deteriorated and one cannot discount the underwhelming experience that people have had. If there were one or two that were negative, one can argue that they were outliers but the outliers are the few good reviews and they all pertain to a guy named Dan. Perhaps he should be the gold standard and the rest should emulate him.

Doug was very honest and friendly. Someone you can trust! I would not hesitate to give Doug your…read morebusiness!

Dishwasher not draining. Doug came next day, found apiece of glass in the drain pump impeller…read more Removed it and gave me the option of trying a quick fix, or new replacement. He suggested the quick fix. I took the quick fix and it is still working great. Saved me big $$$. He could have made a few extra $$ on me but didn't. What else can I say about a recommendation.

AAA was able to fix my appliance issue timely and effectively Would recommend to anyone. Great…read morecompany, great family service.

We have used AAA Appliance for over 30 years and I've always been very happy with their service…read more When we call Patty, she always makes sure to send someone same day or next day. They are there on time and great about giving you a quote before doing any repairs. Jamie has done multiple repairs for us and we've always been happy with his service. Jim is very professional as well. I would highly recommend AAA appliance.

Carter Appliance has been taking care of my family since the late 50s. They do a great job. I…read morecalled on Wed and made an appt for yesterday Thurs to have him come out and check my dishwasher. He said he'd come after 5. No one came. That's not like him. I hope everything is OK and he calls back to reschedule.

Jimmy came by the same day I called for a refrigerator repair and diagnosed it very quickly. He…read morehad to order a part (which he had shipped overnight) and was back 24 hours later to complete the repair. He was able to provide a temporary fix to the fridge during that period so I would not lose my food to spoiling. Jimmy also follow up a few days later to make sure his repair was working properly, which it was. Cost was very reasonable and the fact that Jimmy is responsive and professional makes me absolutely recommend him.

Justin is everything you want in a repairman. Friendly, prompt, communicative, honest, and great at…read morewhat he does. Not to mention he is a veteran. After our first time using him for a repair yesterday (dryer -- fixed in a snap and didn't try to gouge us!) he will be our go-to repairman going forward.

I worked with Justin of Sergeants Appliance. He ordered the needed part. Worked with me on setting…read moreup the appointment. When he arrived I just knew the person knew what he was doing. With in minutes he had removed the freezer door, shelves and brackets to access the evaporator fan. He replaced the fan, inspected the thermostat and buttoned it all back up in under 20 minutes. Service, outstanding, quality of service outstanding, value outstanding. I will be using them again.