I had an appointment for my brand new refrigerator repair. gE subbed it out to Platinum Appliance…read morewho never showed up and the phone number provided is a mobile number where you are unable to leave a message or a call back number. the main number online was also useless. Back on phone with GE trying to schedule another appointment and have insisted it not be with Platinum

GE washer broke. Warranty set up and scheduled a time with Platinum. i had someone sit at my hose…read morefor 2 hours and no call no show. randomly showed up 2 days later. Did a great job with the washer. Thoroughly went through it and solved the issue.

Very prompt service, fixed my washer quickly and got my tenants what they needed!…read more Very cordial to my tenants and their children too, which is a huge deal to responsible landlords.

DO NOT USE THIS COMPANY! Rude contractor who charges in…read moreadvance but doesn't deliver any service. We called them to repair our washing machine and paid $218 upfront for a valve replacement. They never fixed it. On the scheduled day, the technician came but I missed his calls while caring for my baby. I called back within 10 minutes, apologized, and asked when he could return. Instead of rescheduling--even for an extra charge--he was already furious, refused to come back, and claimed he knocked on the door (though I was right there and heard nothing). Despite my apology, he refused to finish the job. They kept the full payment without providing the service. I would have understood if they deducted a portion for the trip, but keeping all the money shows complete dishonesty. We will be disputing the charge and reporting this business to the town. This was the most unprofessional, unpleasant appliance service experience I've ever had. AVOID AT ALL COSTS!

Never hesitate to call this company. a year ago our drier wasn't working; Trevor came to check it…read moreout . It wasn't the appliance; the juice wasn't coming through. Found out water got into the fuse box and the circuits were jammed up . Trevor not only saved us from buying a new drier but rebuilding our house as the electrician was surprised we never had a fire. Fast forward to now, the drier is squeaking Trevor replaces a few parts. Basically a new drier for less than half of the cost of a new one. Trevor, you are a gem and a gentleman!

I would not recommend using this company. We originally hired them to repair a component on our…read morestovetop. Not long after the repair, the stovetop began sparking in the exact same area where they had worked, so we had to call them back. The technician who came out was very professional and even acknowledged that the original repair had caused the new issue. He advised us to contact the office regarding the charges. Unfortunately, despite this, we were still required to pay another $226 service fee to fix a problem that resulted from the initial repair. The technicians themselves were friendly, professional, and courteous. However, our experience with management was disappointing. They were condescending and unwilling to take responsibility for the failed repair. Because of how this situation was handled, we will not be using this company again.

Not sure whom other customers have talked to, but if I could give 6 stars to Fireside Supply I…read moredefinitely would! Joe was amazing and so incredibly helpful! Our Harman stove decided to stop working two days ago right before 20 degree weather! He walked my husband through possible troubleshooting issues, demonstrated with an actual stove in the store and allowed him to videotape his explanations! I have seen no other company do this at no charge! My husband came home, did everything Joe told him and sure enough we were up running again. Thank you Fireside!

DO NOT recommend fireside supply. Bought a stove three years ago and have had nothing but problems…read moreand been very un happy with the customer service and owner. There was an excuse for everything and they do not stand behind there products or customers.

We had a lightning strike that disabled our central vacuum. The company that originally installed…read morethe vacuum was no longer in business. We saw the good reviews on google and decided to give them a try. We were met in the Glastonbury store by Anthony. He was very helpful and we opted to have Joshua (owner) come to our house for an evaluation. Joshua arrived on time and provided great customer service. He explained our options in a way that we understood. We selected the replacement option. Joshua brought the unit same day and installed it, since had it in his inventory. Our old unit had been discontinued. He provided Cental Vac training 101 to us, so we knew how to change filters and attach the hoses. He was very patient and friendly. Excellent customer service. He will be our go to if needed in the future and recommend him.

From the owner: Glastonbury Vacuums and More: Your One-Stop Shop for Quality and Service…read more At Glastonbury Vacuums and More, we’re dedicated to providing our customers with top-notch vacuum solutions and exceptional service. Our extensive selection includes a wide range of vacuums to fit every need, from powerful industrial models to compact home options. Why Shop With Us? Professional In-House Service Department: Our experienced technicians are here to ensure your vacuum runs at its best. We offer comprehensive repairs and maintenance, so you can shop with confidence knowing we’ll support you long after your purchase. Guaranteed Best Price Commitment: We believe everyone deserves the best value. That’s why we promise to match or beat any competitor’s price, ensuring you get the best deal without compromising on quality. When you choose Glastonbury Vacuums and More, you’re choosing reliability, expertise, and unbeatable prices. Visit us today and experience the difference!

StJean appliance are responsible, easy to work with, scheduling made easy and really knowledgeable…read more The company worked with us and a brand new refrigerator, which in the end was no good and needed to be returned. Every step of the way they were amazing. I would recommend this company to everyone for all appliance needs

Don't trust these guys with your garage door. Can't believe I paid for a complete inspection and…read moreadjustments about 2 months ago. My door came crashing down the other day just missing me. A frayed cable on one side let go, the door crashed breaking glass, rails and door frame. This could not have been missed by a competent repairman. What a WASTE !!!!!!

I was in Italy when our house sitter called about the broken garage door. Called Fireside and…read moreinformed them, asked to replace the opener, and leave the old parts for the other door if I needed them in the future. When we returned after 8 days no parts, so I called and they said they would return my old unit in a day or so. What I received back was just the shell of the opener which had been gutted. No circuit board, gear box, cover, etc. The frame and elec motor only. They said they would find me another. It's been 2 yrs and 4 months now. I called once a week the first year and then every 2 weeks there after. Nothing. The lady with an accent is rude and un-caring, the owner un-available. The only bright spot was a helpful female sales associate, which now it's been so long I wish I could remember her name. Go with Douglas Doors in East Hartford as I've used them since with great satisfaction.

The first tech Choice Home Warranty assigned to me for a water heater that wasn't staying hot…read moreno-showed twice. Connor was assigned to me after that. He was very polite and called to confirm a few days before he was due to come out. I believe this was a Friday evening and he was due to come out the next Monday. After explaining the wait I'd already had due to the previous tech no-showing he asked if I could explain the issue and take some pictures of the unit so he could be sure to have parts ready and avoid further delays. I appreciated that as I'd been without hot water for a couple weeks already. My water heater is old and out of warranty and also didn't have an expansion tank which has recently become required for code. He asked if I'd like a new water heater as the parts and labor expense aren't worth it for a unit the age of mine. I said yes if that's what makes sense and Choice would approve. He submitted the claim to Choice and it was approved. I got the email from Choice explaining the amount covered and the amount due to Connor. I approved the amount through Choice. (This next part is where I messed up). Connor sent me a professional invoice for the amount and I paid it ($1,000). He was to order the replacement water heater and new expansion tank and set up a time to install. All the communication from Choice and the amounts they said I'd be responsible for and what I was billed Connor matched up. Connor was great with communication about what had come in and what he was waiting on. Toward the end of the week he calls and everything is in, BUT he no longer works with Choice. This is where I started to get suspicious. He said I could either pay the balance of what Choice would have been paying him or he can return the items and give me a refund. I called Choice to get their perspective and while they wouldn't tell me why they didn't work with him anymore, they were concerned he'd already been paid. That's when I did some googling and found this Yelp page. Seems like this is a common experience. I ended up telling Connor I wasn't comfortable going outside of the warranty agreement so would like the refund. He said he'd return it all that weekend and I'd get a refund. I kept in touch about a status of the return and refund (knowing I had been scammed, but giving the benefit of the doubt) and was told the unit had been returned to Lowe's, but the it has to be sent back to the warehouse for the return and refund to be processed so it could take a while. At this point I called several Lowe's locations and asked about their return policy for water heaters and explained the story I was given about it needing to go back to a where house. They all confirmed my suspicions that there is no such process and returns and refunds are issued immediately at the store though there may be a delay for money to hit an account. Again, he was very polite through all our communications, but I think that's just how he gets away with what he does. I've attached screen shots from our communication asking for proof he purchased/returned the items he didn't have/wouldn't provide. I did end up challenging the charge with my CC company and did get a refund in a few days.

Worst service provider that I have ever seen in my whole life. Not only Connor Hamilton is a greedy…read moreguy but also he is totally non-committal. He never keeps his promises and doesn't pick up phone after leaving the work that is done half way. He brings only frustration to you.

Gary's quickly fixed my prosumer espresso machine that weighs 60 lbs and would have cost a fortune…read moreto ship somewhere for service. They diagnosed my problem quickly, ordered the parts, stayed in touch to let me know cost and timing, and got the machine back to me in less than a week. Awesome

10 plus years of doing business and these guys ripped me off…read more They billed us for over $ 2,000 dollars for a fryer that we could have bought brand new for less. Then he told me, "well you should have". 10 + years of working with him.... Summed up and thrown away in one sentence What do you have to say now?