ABSOLUTELY DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!…read more
My kids attended classes here for over a year. Right off the bat, I was not very impressed with the technical side of their instructions as it was not very organized. Lesson plan seemed to be pretty much whatever the instructors were in the mood for that particular day. But, my kids were enjoying themselves, learning some decent skills and conditioning, and they liked the instructors on a personal level, as did I, so we continued to attend and we had fun with Katie and Master Thomas while we were with them.
In the course of a year, this business moved 3 times. We thought that was odd, but alright, things happen. On the last time they had to vacate their current building, we were told they would let us know as soon as they got moved into the new building, and where it was located, so we could resume lessons. NOPE! That was the last we ever heard from them. They flat out disappeared. However, they did continue to charge us $155.00 a month for almost a year afterwards!
We went through HELL trying to get the payments shut off, but with ZERO answer to phone calls, emails, text message, or ANYTHING ELSE, were not able to do anything about it. Oh! And the billing company they use???? EVEN WORSE! These people walked away, never looked back, then flat out ROBBED us, and many other families, for over $1500 dollars, and never even gave it a second thought. UNBELIEVABLE!
In the end, we had to CANCEL the account we used with them to end the payments. Oh! And after that, the third party company had no problem calling us all the time, but ONLY to seek payment for the charges that weren't going through anymore!!!! They STILL had ZERO interest in helping us to solve the problem! It was AFTER we initiated legal action against them and Thomas Academy did they finally agree to close our account! Wow. Just wow.
Personally, I will NEVER do business with this company, or any company even affiliated with it ever again, and I will continue to warn as many folks as I can to do the same so that no one else has to go through the absolute nightmare that we have. Very sad the way these folks treat their "customers", but my heart truly breaks for their "students"......