While visiting my folks in Goodyear, AZ, I came out to a completely flat back tire on my car…read more I wasn't sure where to go to get help, so I 'Google'd' Tire Shops in Goodyear, AZ. Although many tire shops came up in my search, one company stood out to me -- that wasn't even a dedicated tire shop. It was Wilhelm Automotive. The reason they stood out to me was because of the glowing reviews from customers, like myself, who have limited knowledge surrounding auto-repair needs... or knowing who to trust! (Especially for those of us who tend to feel intimidated by auto-repair shops that have been dishonest, are all about 'up-selling' services & parts you don't actually need and/or those who are 'shady' at best. I was also surprised to see an auto repair shop that came up on a tire shop search. But right at the top of their reviews, there was a review surrounding Wilhelm providing excellent service that involved tires/tire fixes and replacement. After filling the tire up with air, I noticed a nail with a slow leak, and since they were so close, I drove out their way. I just have to say that deciding to go to Wilhelm Automotive when I was having an issue with my tire was the best decision I could have ever made. Not only did they fix my flat tire, they also looked at and fixed another tire that I had been having issues with. No shop in Los Angeles would fix it for me, insisting that I needed to purchase a brand new tire (which actually meant buying two new tires because of the all-wheel drive situation on my 2015 Subaru Outback). Even from the exact tire shop that I had originally ~ and recently~ bought 4 brand new tires from!!! Wilhelm Automotive fixed both tires no problem and with none of the issues I was repeatedly told there would be, by multiple shops I had asked to. (I was a bit shocked, and when I asked how they ended up fixing it... with a patch or plug? I was told that they did a combination of both to ensure that the tire is solidly and permanently fixed, is completely safe and 'as good as new')!! They also had my passenger side windshield wiper blade in stock (that I had asked about as well) and replaced it for me after fixing my tires. When I went up to the counter to pay my bill after my car was brought out for me (only 40 mins later, I was told 'you're good to go! we're good! just please consider using us for any other car repairs that might come up')! I could t believe it!! I was in total shock... they wouldn't even let me pay for the wiper blade and I pretty much had to force them to, at very least, take a tip from me!!! I was ~delightfully~ in shock the rest of the day. I have made my folks (& their friends & neighbors) promise me to ONLY go to Wilhelm Auto from here on out!! I'm sorry to report that this review is {finally} here ~ so long after-the-fact, but life as a hard-working single Mom has a way of coming in between such things. But exceptional, honest, professional and CARING service is never out of fashion -- nor is a review for it!! ********************************** It's incredibly rare to find an auto repair shop these days that encompasses all of these and more!! I can't say enough good things about Wilhelm Automotive!!! ********************************** Look no further for your automobile repairs & needs... choosing Wilhelm for them is the best and the only choice you'll ever need to make!!!!!!

I am updating my initial review posted on Sept 2nd of this year. The staff at Wilhelm on Indian…read moreSchool Rd provided excellent follow up service to my posted displeasure with not having a choice as to whether to change my first tires to a tier 3 vs tier 2 tire. Initially tier 3 tires were put on. Upon posting my initial review resulting in 2 stars, the staff worked with me to change to tier 2 tiers at no additional cost. Happy again with Wilhelm; I have used since moving to Goodyear in 2019.

Update: 24 hours after dropping my vehicle off at Dodge; they discovered a bent rail, fenders…read moreuneven, steering wheel crooked, steering gear damaged...etcetera. All things that Kaizen intentionally did not repair, or through ignorance and zero industry experience, chose not to repair but to pocket the money from my insurance. They installed a subframe over bent frame rails...that is EXTREMELY concerning and a massive liability and safety issue. Cannot wait to see what comes of this investigation.

We were originally told my husband's truck would be done in a week....it took 6 weeks! Our…read moreinsurance covered our rental for 30 days and this place agreed to cover the rest of our rental, but ended up only covering part of it and gave no explanation as to why! The repair was "okay" ....not great, not terrible.

Great customer service. They went above and beyond to help us out. It took them 15 minutes to get…read moreto us which was very impressive to me. Give them a call for your towing needs you won't be disappointed!!

I highly recommend Manolo's Services! Quick response for a quote. He was the best quote offered…read morecompared to 10 other tow companies. Manolo is friendly and communicated well via text on pickup and drop off to my mechanic. Thanks Manolo!

I was driving home and my wife was following and realized the brake lights were not working, I…read morecalled Tyler, and he said to bring it back. Their Mechanic could not determine the issue, so they took it to the Chevrolet dealer, The Dealer was able to repair it. Great Truck, no problems now.

Make sure you have vehicles inspected independently, b4 u buy. Sold a truck without seat belt & the…read moreairbag light can on. Had a bent rim, $5k in front suspension & steering damage, an exhaust leak didnt even do service or the truck and when I brought it up & that their own contract state, "as is" has a 500 mile 15 day implied warranty of merchantability, they refused to honor it, that the way they make u sign thier contract voids it, & that they have been doing business this way for 25 yrs. Stated that they sell their vehicles "wholesale" to the public, but there is no mention on their website or their sales lot They write "as is" in a area saying sign here stating that u acknowledge u r buying vehicle "as is" & state that it voids the implied warranty. Hid things about the truck, like it had been in an accident, stated carfax doesnt show any accidents since 2013, If u search the value of the truck with the damage they sold it with its only worth $5k tops, not $20k. Refuses to fix anything but sending me used seatbelt. I kept all quotes & receipts. I suggest anyone that has had the same experience or believes they hid or straight out lied about any vehicles u may have been sold by this company & the owner to file an AG consumer complaint, as I am. Enough complaint about the same issues, or if the AG finds anything that was considered illegal or unethical business practices they can take more action against them. They use deceptive means to hide damage, or anything they either can't or refused to fix to sell a save vehicle, & will charge u for whatever repairs they did b4 selling it to u. Charged me an extra $1k for a water pump & ac, instead of fixing the real damage that could hurt someone. Checking they brakes is all they say they are required to do to sale their autos. Doesn't matter to them if the wheels come off or the steering, or hub come off as long as they changed the brake b4 they sold it.

The staff were so informative and friendly. They completed the work earlier than anticipated,…read morewhich is always nice.

I was very disappointed with my experience at this repair shop and will not do business with them…read moreagain. After a minor fender bender, the insurance company initially estimated the repairs at approximately $4,061. The repair shop's original estimate was around $2,500. However, after the shop became aware of the amount the insurance company was willing to cover, the final bill increased to $4,059. The significant increase from the original estimate raised concerns for me about the accuracy and transparency of the estimating process. I was also told that I had requested OEM parts rather than aftermarket parts, which I did not authorize. Unfortunately, I did not have this discussion documented in writing, making it difficult to address the issue later. My biggest concern was my interaction with the manager, Kevin. I found him to be rude, dismissive, and unprofessional throughout the process. Rather than addressing my concerns respectfully, he accused me of attempting to scam the insurance company, which I found both inappropriate and insulting. Instead of helping resolve the situation, his attitude only added to my frustration. Even though I had attitude, as a manager, he shouldn't of. My advice to anyone considering this shop is to get every detail in writing, including parts authorization, repair estimates, and any changes made during the repair process. Based on my experience, I left feeling frustrated and concerned about the transparency of the billing practices and overall customer service.

This company worked with us in a very challenging situation. Thanks to them our vehicle received no…read moreextra damage even though it was in a precarious situation. Very knowledgeable!

Worst experience. The driver was blocking the road to my house and since he hadn't started hooking…read moreup I ask if he could pull up so I could get around. The driver was so rude and refused and made me wait forever. I would never recommend this company.

I looked up a towing company when I needed my car towed to the dealership. I found a couple, then I…read moreremembered seeing a tow truck north of me. I look it up found Gear Towing and I made a right choice! Professional, truthful and honest, respectful, on time, adapt to your needs (I'm sure it's when they can) and took good care of my car! Highly recommend and very grateful! Thanks Gear Towing! #not_paid_or_persuade

I was grateful to receive great service from a gentleman named Adam with Gear Towing. Adam…read moreresponded on two occasions, one emergency in the evening to help me off of the freeway. Second occasion he was prompt and thorough and gave me the service as well as customer serviceI was hoping to receive.

I sincerely recommend Wilhelm Automotive! We had extensive work done on our car and we're Very…read morepleased with the workmanship, courteous staff (especially Richard), and they even offered to pick us up. They later helped us with an AC issue we had, that a different company performed on the car. They made everything better.

Just over a year ago I was charged $1400 to "fix" my AC. I had to take it back a few months ago to…read morehave it "fixed" again. I took it back again this morning because I was still having issues with my AC. The new "fix" was quoted over $4,000. The funniest part about the quote was it recommended and oil change for a mere $86. Oddly enough I just had it changed a few months ago. I really just miss the days when there were an abundance of honest mechanics. If I indeed have to spend that kind of money to have my AC finally fixed , it will defiantly will not be at any Wilhelm