Terrible customer service. President changed us to level 4 travel restrictions due to Coronavirus pandemic and That anyone abroad must come home now. JusCollege basically told this group of 50 college kids. You are on your own. Tough Noogies. Worst customer service I have ever encountered . Putting college kids at risk, all for the mighty buck. read more

Our son paid for his spring break trip to MX - he waited until 48 hours prior to the trip when he got the green light to go and that the festival was on. As he boarded his plane to go to San Diego to meet the shuttle, he got a text from his college friend not even the organization, telling him that JusCollege/SWAT had cancelled the trip. Even though they cancelled it they refused to give him a refund and we keep getting the run around about no decisions being made yet for 'partial refunds or credits' - Citing having to pay their vendors as the issue. He did not contract with their vendors, he contracted with them. Their vendors are their own problem. His bank is investigating this and will issue a refund pending results of the investigation. What a horrible company who takes advantage of kids who may not know any better. Where is the refund policy regarding JusCollege cancelling trips? I cannot find it anywhere, just their own policy regarding customer cancellations. Horrible experience- my son was out of pocket around $500 for the flight and hotel to San Diego as well as the almost $400 for the MX trip. read more

Literally F*CK this company. They are horrible at responding to emails and they do not give refunds no matter what, even if there is a GLOBAL PANDEMIC going on!!! They will do anything for money and they DO NOT care about your kids. You do not want to plan a trip through them. I have heard horrible things about them and have had a sh*tty experience with them as well. How can we shut them down for good? This is just ridiculous. I just find it absurd that they are going to go on with the trips coming up in the future, when they know it is going to get canceled and people are going to be complaining. SCREW THEM! read more

I went on the JusCollege Cabo 2020 trip from 3/15 - 3/20. Tested positive for COVID a few days after arriving back in the US, despite being told it was safe to go. Two of the three headline artists canceled. The vast majority of the JusCollege staff in Cabo had packed up and left while I was on the trip. Flights were getting canceled- I booked my own separate flight because I truly was worried I would not make it back into the US. If you Google 'juscollege ut austin' you will find several articles about students who tested positive that were on the Cabo trip- I was not from UT Austin. However, I reached out to JusCollege after returning to the US and becoming ill, requesting more information about people on the trip testing positive for COVID-19. I was told that no one has tested positive and that they will update me as they learned more. Surprise, they did not. In addition to this, my fraternity booked our formal trip through JusCollege. It was planned to take place in April. Due to COVID, it got canceled, which is totally fine. What is not fine is how long it is taking to get back the several hundred dollars I spent on the trip. Fortunately, it is only 1/3 of the cost to go to Cabo. The company has given me several dates for when I should expect a refund. So far, they have yet to even meet their own deadlines. I am in the process of disputing it with my credit card company. Since I literally have no emails from JusCollege to prove that the trip was canceled, aside from the initial confirmation email, the dispute process is taking a very long time. JusCollege probably doesn't care about any of this. Their target market is college students- every four years they experience a complete turnover of their clients. They can also pretty easily rebrand, which they have done several times (JusCollege, Formally, Pollen, Verve, to name a few). Yeah, their trips are great, but god forbid you have any sort of issue arise, good luck dealing with their customer service. read more

Buyer beware! Make sure you carefully read all fine print before booking and be 100% committed to going. Very low chance you will get your money back. Has been more than stressful and has damaged a good friendship. Definitely believe mislead on trip options and then on ability to get money back. Cannot recommend to anyone. As stated at beginning, Buyer BEWARE read more

Using JusCollege for Spring Break trip to Cabo. Was promised after enough sign ups, I would receive the trip for free. I recruited and received enough sign ups and redeemed the reward "Free trip + bottle". Now after it is too late for anyone, I am continuing to get charged and being told that the free trip + bottle that I claimed from my rewards is worthless unless I get 7+ more people to sign up. Complete scam. They lie to you and try to get you to bring them more business without ever giving you what is promised. If they can't even live up to this promise I can't imagine how much more is going to turn out to be a lie. Just look at all the other reviews where people mention all the lies and fraud they do. read more

never never use this company!!!!!! they are inept and do not communicate. my child was not safe on his trip so i brought him home after two days. the company could care less. they turned thier phones off so you could not get a hold of them. beware....do not use this company. read more

0 Stars. Absolutely infuriated. I can not believe that I called these people seconds after my booking was set and I never received any type of response. After calling more than 5 times over a period of two weeks, I decided to send an email requesting information about my trip. The informed me that I now had to pay additional money on top of my package for not knowing an additional 3 people that needed to be in my room. After this, they informed our ''room leader" that we have additional resort fee costs to pay on top of out room charges and made up fees. I was never informed of this. Additionally on top of all this, they are not taking any responsibility for their horrific service. I canceled my trip because I do not want any association with these thieves. They took all of my money and did not return a penny. This is absolutely fraud. read more

I had payed for half of my senior Vegas trip before covid-19 happened and they said that they would issue refunds to everyone who had payed for their trips. I never got this money back, I understand times are tough. But they sent me "refund confirmations" and say that it's my banks fault the money isn't showing up not theirs. So now I'm out over $300 thanks! Never book here ! read more

I went on a spring break trip through them in 2019. It was really fun. A there were great food options, the bars were fun, and everything went smoothly. I never had issues, so I can't speak on their customer support team if an issue does occur, but nobody in my group had any problems. I also didn't have to pay for any food or drinks the whole trip and that was great read more

THIS COMPANY IS A JOKE!!!!!!!!!!!!!!!!! I HAVE GONE ON MULTIPLE COLLEGE AGENCY TRIPS AND HAD SUCCESS... so many people warned me not to use this 'agency' and I went ahead and handed over $1400+ that I have NEVER gotten back. I have been asking them for over a year for a refund and they send back the same bs response meanwhile other people say they got a refund..... I could not stress enough to NOT use this company. read more

I have to write a review on this because it is completely a scam. Well, unless your trip actually works out. I used this company for three years prior to 2020 and did not experience trouble. However, since my spring break got cancelled (3 days before) this has been the WORST COMPANY to deal with ever. I have sent probably close to 20 emails regarding my refund, since I did purchase travel insurance and every single email they send back is a sad excuse for an answer. For example, I know a very small amount of people who have been issued 100% refunds and when I email asking why this is their answer is "every travelers trip is unique". Doesn't make any sense. I have received emails stating my refund would be issued in x amount of days and its never been refunded. SHOCKER. Oh and better yet, when I log into my account all of my previous trips have been taken off my account so I can't even access it. Then they say the travel insurance doesn't cover COVID, well that's funny because COVID didn't even exist when I bought the insurance. The website has completely changed and no one is on top of anything. To make it even better they don't answer phone calls. Thats not sketchy at all!! Strongly suggest NEVER using this company. If you have experienced this I recommend just going straight to your bank and disputing it. read more

One star is too many for this company. They are still proceeding with spring break trips even with the pandemic. They are not concerned about their customers only the money they will make. read more

The want money. That's it. Not concerned about college students or safety. They need to abide by the travel restrictions put in place and cancel Cabo trip for spring break read more

Juscollege is the most organized and genius company ever! I went to Cabo through Juscollege and everyday we received a text sharing all of the activities we could do. Not to mention, they have an app and the app shares everything you can do, what restaurants we could eat at, and more! I was so impressed by this company and the price for everything I got during the trip was SO worth it. read more

I was Booking a trip last year and ended up having to cancel, but they wouldn't give me my money back. So they told me I could put it towards another trip in the future. My mistake! They just told me they switched databases so they won't be able to give me any of my money back. I have them hundreds of dollars, and god knows what they did with it. They are so unhelpful and an actual scam! thanks for taking a broke college students money! read more

I would not recommend traveling with juscollege. My friends and I traveled to Cabo this recent spring break and we would have had a much better turn out if we just planned it on our own. To start, juscollege booked our trip with the WORST possible airline- viva aerobus, to where they lost 140 bags due to "maintence and weight issues". 140 of us were left for three days with no luggage in cabo, and juscollege provided us with $100 to get us to forgive them for booking us with a shitty airline. Then, throughout the entire trip the men and women working at our hotel were extremely obnoxious. They made up their own prices, one day I bought a $20 water bottle, and the next day it was $240 for FOUR water bottles. Everything was extremely over priced and it was clear that the hotel staff didn't give a single shit or care about all of us staying at their resort. They wouldn't serve us because we had no clothes, and again juscollege had absolutely nothing to say. Then, we were provided with two busses to get to the airport which arrived completely late, leaving us all to have to order our own $100 ubers to the airport. We finally got to the airport and find out that our flight was an 8 HOUR DELAY. We're all stranded at the airport, given absolutely NO INFORMATION, and we all were trying to get on the phone with juscollege and all they had to say was "I'm sorry, this is the airlines fault and there's nothing we can do". I'm absolutely furious with the turnout of this vacation and what juscollege provided us with such a shitty airline and hotel. We have yet to find out any information about future flights getting back to school, and juscollege doesn't care to help us. This trip would have had a much better turn out if we booked it ourself, and didn't book a shitty airline that lost luggage and gave us an 8 hour delay. My friends and I have passed the word to our friends at school and it's certain that NO ONE will be booking a trip with juscollege again. read more

Honestly, straight up negative stars. Like a week away from our trip and we STILL dont have information on flights, hotels, exact days we are there! I know it's cheap and sounds lit as heck, but not worth the anxiety and stress. They dont answer emails until days later and when they do, it's typically the same answer you got last time. We've been asking for flight info for weeks and every time have gotten an email saying that we will have the info in 48 hours. The worst. Shoulda just stayed home tbh read more

Absolutely terrible company. If I could give 0 stars, I would. I booked a spring break trip to Cabo with this company in October, and due to concerns regarding the recent global outbreak of Coronavirus, I have contacted support to cancel my trip and request a refund. I have emailed times, and received the same automatic response. I texted the company three times, and they stopped replying after my first message. I understand that their cancellation policy states no cancellations or refunds can be made within 90 days of the trip, but had I known there would be a global viral outbreak, I would never have purchased this trip. JusCollege does not care about the health and safety of their customers. If you are looking to book a trip with this company, I would STRONGLY advise you to reconsider. As of now, my options are either: go to Cabo, risk contracting the virus, and risk having a hard time coming back to the United States, due to the neglect of this company OR to lose $1,300. read more

Save yourself the hassle and DO NOT book with JusCollege. This organization is a scam that preys on unsuspecting college students. Although they cancelled the Vegas trip (because Vegas was entirely closed) they did not refund anyone's money or give them credit towards a different trip. JusCollege is the WORST travel company out there who's only goal is to scam you and your kids for as much money as possible without giving you any of the benefits. On top of this they have terrible customer service. How do you have ZERO sympathy during a pandemic and not return anyone's money for trips that did not happen. SCAM SCAM SCAM!!!!! read more

Bought my son a trip to Cancun with this low rent outfit. Coronavirus comes along and he can't fly or risk not getting back. These guys didn't give a shit. Said they had too much money into the trip. I know that to be a lie because they are nothing more than brokers. Never again. read more

DO NOT GET SCAMMED! If I could give them zero stars, I would. They only care about money and do not give two shits about customers. Customer service was rude and incompetent when it was existant (it was almost impossible getting ahold of anyone to talk to). My friends and I didn't receive our travel information until a couple days before the trip. And now, amidst the COVID-19 crisis, they have yet to give us any information regarding refunds (I highly doubt there will be any compensation). I repeat, THIS COMPANY IS A SCAM. read more

Juscollege acts like they care about you but they truly just want your money. 5 of my friends got drugged at the resort and when I went to complain about it the juscollege representatives processed to say "oh well that's their own fault". I come to a resort that they say is "safe" but I did not feel safe for one minute. I honestly rather not go on spring break then do anything affiliated with juscollege or the ME CABO hotel. read more

If I could give zero stars I would. I haven't even been on my trip yet but was just charged THREE TIMES for a $300 payment. This makes me never want to work with this travel service again. It's absurd to have been charged three times for one payment. I've heard from other people who I will be traveling with and they have had the same issue. Although I reached out and will be refunded in 5-10 days having almost $1000 taken out of my bank account instead of $300 that was suppose to be is ridiculous and this issue is only being fixed because I noticed the charges. I will never travel with them again. read more

Beware. I am a honest and successful business man and this company is a scam. They knew full well traveling during the outbreak of covid that travel outside the U.S was dangerous to young students and didn't care. They refunded almost nothing to students and put profits above students. This is not the end of mine and other parents fight against these slime. read more

Cancun 2020 spring break trip march 15-21. The jus college website was very deceiving making me think I purchased insurance on the website but I didnt have insurance the whole time. They charged me $200 without my authorization and never explained their policy until it was too late. They took $300 from me and wouldn't let me get a refund 2 months in advance of the trip saying "we cannot refund within 90 days of the trip." This trip is canceled anyway now so where is my money going and why can't I even get a partial refund or credit towards another trip? They're really screwing people over and not considering the virus situation at all. read more

The literal worst company. I believe that how companys/universities/whatever it may be handles the COVID situation really shows their true colors, and let me just tell you that Juscollege sucks. They could not have handled this situation any worse, and I would not recommend to ANYONE unless you want to get completely scammed and ripped off. read more

Easily the worst company I have ever dealt with. It is currently 48 hours before my trip and i have yet to receive a conformation number for my flight. After receiving 10 different answers about whether or not bags were included in the packaged i called the jus college number on their website. The representative told me that he didn't know and that he would "Text his boss then text me back". I am yet to receive a text and still have no clue about the bags or any information about my flight. Additionally, multiple random charges that were never mentioned at the beginning are suddenly being sprung up. Highly do not recommend-- book it on your own it will be cheaper and easier. read more

This company doesn't even deserve 1 star. Not only are we not being fully refunded for this years spring break trip to Cabo, they believe that the only solution would be to reschedule us for next spring. This is unbelievable and unacceptable seeing that numerous customers will not be able to attend next springs Cabo trip, and are therefore losing upwards of $2000. Everyone is affected by COVID, and us not being refunded is not fair to anyone. Juscollege has quite possibly the worst customer service out of any travel company I have ever worked with, and need to be more accommodating. Disappointed is an understatement. read more

the worst company ever. due to the pandemic, are not even providing college students and travelers with refunds acting as if it was our choice that we didn't want to go. super unhelpful and very rude read more

DO NOT BOOK WITH JUSCOLLEGE OR ANY POLLEN COMPANY! They go against their own policies and will refuse to refund or transfer trips even if you are still within the cancellation window. I requested to cancel my trip well before the cut off date listed online and they refused, saying it was too late (it wasn't). Then theres nothing you can really do without a lawyer, there word goes unless you have the legal means to hold them to their own contract. ON TOP OF THIS weeks before we were scheduled to leave for Cancun they switched our flight from San Diego to LAX which is an over 2 hour drive, told us we had to figure out transportation on our own, AND THE FLIGHT WAS PUSHED BACK AN ENTIRE DAY, TURNING A 5 NIGHT TRIP INTO A 4 NIGHT TRIP WITH NO PARTIAL REFUND. Even after our trip was ultimately cancelled due to COVID, they refused to issue refunds. They gave us $500 American Airlines credit that can only be utilized through booking through some other third-party company, and $500 credit to use on a future trip. Meaning if I want to reclaim that $500 I will have to end up spending near another $500 to cover a new trip. Aside from the fact that I refuse to give them another cent, I have since graduated college (since it was 2 f***ing years ago!) and am not eligible to book the majority of their trips since they are specific to certain Universities. DO NOT TRUST THESE SCAMMERS their planning is laughable and they will do anything to cut corners or trick college kids out of their hard earned money! read more

THIS IS THE WORST PLACE EVER!!! They take your money, allow your kids to use your credit card without approval, and then if you cancel, they will not refund even though its a year in advance. They say "30 days cancel from first payment, but that's just the $10 fee the you put down. If you make the next payment of $100, you can't get it back, or any other payments after. It's a SCAM. These are horrible people and are crooks. BUYER BEWARE!! read more

Did not provide any refunds for entire Cabo trip that THEY cancelled. They gave credits for next Spring Break. If you can't make that then you're SOL. Awful company, you are much better off just booking your own flights and hotel. Before they cancelled, we never even got the names of the performers we were promised would be there. They never confirmed any details. DO NOT USE THIS COMPANY!!!!!! Lost $1,000 with them. read more

Five hour flight delay ... okay that can happen. Over 300 suitcases did not make it on the flight ... how does that happen?! To top it off, not everyone got a room when they finally arrived without their luggage! I can't imagine a travel company doing a worse job EVER!! read more

I understand cancelling our trip for safety concerns. However after being told I would receive a refund it took over 5 weeks to get a response on where the deposit was. Then I was given fake ARN Tracking numbers and when I asked why I was given fake tracking numbers (over two weeks ago) I've still yet to receive a response. Providing fake tracking numbers for refunds is a horrible way to run a business. Not only that but they also have turned their phones off even though it still says they are open and will reply in 1 business day. Cannot put into words how much disappointment has come from this company and their inability to be a respectful business. Holding onto money that wasn't used, when your vendors have had no problem refunding, is despicable. read more

HORRIBLE EXPERIENCE. I never write reviews but Juscollege honestly feels like Frye Festival- fake. I've been on 2 trips with them. The first was a football weekend in New Orleans. We signed up 4 people to be in a room and once we got there, it was so unclear where to sign in and get our wrist bands. When we got to the hotel, they seperated us up into 2 different rooms not even next to eachother instead of the larger room, and we each had to pay a $100 security deposit that we were not expecting and wasnt put back into my account until weeks after the trip. Also, during the bus trip to Tigerland, we were dropped off a mile away from the tailgate that jus college planned so we had to walk. The busses didn't come right after the game and no one knew where they were, including the Juscollege reps,so we had to pay for a 2 hour uber back to new orleans hotel. I tried to contact jus college about giving us a refund for the bus trip but they ignored me. My second trip was just a month ago to breckenridge. The lodge we stayed in looked way worse then the photos online, WAS NOT ski in ski out as promised, and we found hair in our sheets. We have screenshots of messages between Jus college chat room people and us saying that rentals were included in our package, but we were not given the vouchers for rentals and had to pay $150 for a week of ski rentals out of pocket on top of the original cost of the trip which was over $900. When we sent the screenshots to juscollege, they said the people we were chatting with miscommunicated and were wrong, ski rentals weren't included with the package we purchased. You would think if a company's employe told us they were included, they would just include them even if that person was wrong. In summary, I think you'd be way better off planning the trip yourself. I would never book a juscollege trip again. If you actually do the math and look into the prices of hotels and other accommodations, Juscollege isn't cheaper. Do not take the easy way out by booking with them because it WILL NOT be easy when you are actually on the trip. They're honestly lucky no one has sued them yet for giving out false information to their customers but it's because they're all college students who can easily be taken advantage of. read more

DO NOT USE IT! I am a college student that went to Cabo for spring break, I signed up for the drink and meal package and practically starved to death because they never would allow me my meals. Also HORRIBLE at communication, you never knew what was going on or who to talk to or get ahold of if there was a problem. Wish I could get a full refund. NEVER using them again and telling everyone at my college not to use them! Wish I could give less than one star. read more

I know they've had challenges with Customer Service in the past but we had a good experience. They answered email within 48 hours and once a student is enrolled the can get support via live chat. Granted, during busy times (pre spring break) it can be difficult to get someone on the phone live. My student hasn't taken the trip yet so I can't comment on that. read more

These people suck. Customer service is terrible. Won't answer the phone. Goes right to voicemail and they never will call you bank. They are quick to take your money online though. Don't do it people, this place is a scam! Go through Apple or Cheap Caribbean. Anything but these jokes! read more

this is the worst spring break program in the entire country lost my phone stole my cash in my safe and i absolutely cannot believe how bad the customer service is!!! actually the worst i would never recommend this jus college!!!!!!!! read more