Jamal and Amari were fast efficient and courteous. I contracted with Minimovers to send an antique…read moredining room set to my brother in NH. MM used Pack it up for the pickup. They did a good job.

I am filing this complaint against Pack It Up Moving & Storage regarding the loss of my personal…read moreproperty, poor service, property damage, and the company's failure to adequately resolve the issue. In September 2025, I hired Pack It Up Moving & Storage to move my belongings from Calhoun, Georgia. To help reduce costs and make the move more efficient, I personally packed many of my items in advance. Every box was clearly labeled on the outside according to its contents. When the movers loaded my belongings, the truck was completely full. In fact, some items could not fit on the truck, and the rear doors barely closed due to the amount of property being transported. The company then stored my belongings for approximately two months while I searched for a home to purchase. After purchasing a home in November 2025, I scheduled delivery of my belongings. The first scheduled delivery date was November 24, 2025. The company failed to show up and had to reschedule. Delivery was eventually rescheduled for November 26, 2025. When the movers arrived, I immediately noticed that the truck was not nearly as full as it had been when my belongings were originally loaded. As unloading began, I noticed that my e-bike was missing. When I questioned the movers, they claimed that I never had an e-bike. I then contacted the company's office, where I was told that my e-bike had been left near the loading ramp. This directly contradicted what the delivery crew had told me. I asked the movers for an inventory list so that I could verify that all of my boxes had been delivered. I was told that they did not have a list. As unloading continued, I began noticing additional missing items. I waited until all items had been removed from the truck before conducting a thorough review. The company also delivered a mattress that did not belong to me. I instructed the movers to take it back with them. In addition, my refrigerator was damaged during the move, and damage was caused to a wall in my home. I was forced to pay for repairs to both. After unpacking, I discovered numerous missing items, including but not limited to: Plastic Sealer Two Heat Press Machines Cricut Machine Reindeer Head Decoration Ring Doorbell Bissell Vacuum Drone Two Sets of Bar Tools Blink Indoor Camera Laser Measuring Device Exercise Bike Two Power Tools I estimate that at least ten boxes remain missing. The items listed above represent only some of the higher-value property that was never returned. I repeatedly contacted Pack It Up Moving & Storage regarding my missing belongings. Approximately six months later, the company located my exercise bike and two TV mounts. However, the majority of my missing property has never been recovered. The owner has offered only $400 in compensation despite the fact that the missing property is valued at well over $3,000. This estimate does not even include every missing item, as I intentionally focused on the higher-value property to simplify the claim. I am extremely dissatisfied with the company's handling of this matter. My belongings were supposedly stored together in a secured vault, yet numerous items disappeared and only a small portion was recovered six months later. The company has shown little concern for the significant financial loss and inconvenience I have experienced. I have been forced to spend my own money replacing items that should never have gone missing. I am requesting that Pack It Up Moving & Storage provide fair compensation for the missing property and fully address the losses and damages caused during this move. Based on my experience, I cannot recommend this company to consumers who value the safety and security of their belongings.

Wow these guys were true professionals! Our movers were TC and Hugo. They showed up on time. They…read moredid a great job wrapping up everything so that it stayed safe and protected in the truck. They moved quickly to make sure that the time was utilized wisely. They were very friendly and courteous and polite. We had them pick up some furniture from a store warehouse on the way to the new apartment. They loaded up the furniture from that other place quickly and moved right along to the final destination. They worked really well together as a team. They were in constant communication with each other to make sure that they were angling things properly and keeping them secured. The price was reasonable for all of the work that they did. We really appreciate the effort and hard work they put into this move. Would definitely recommend them in the future.

Called to get quote for a move from Dacula to Cumming. Was hoping to be able to coordinate due to…read moreawesome reviews. Advised doesn't service our area. However person I spoke to was friendly and polite. during our phone call.

Excellent company! On time! Professional! They take great care of your things and do an amazing job…read moremounting your TV's!

They are very professional. I love that they give discounts to teachers. The price was reasonable…read more The packing and unpacking of my furniture was great. Because I'm so OCD some of the boxes they stacked wasn't very stable, they had no problem rearranging the boxes for me. Some items that were supposed to have stayed at my old house, was brought to my new home. Now I have to take it back. One of the movers used my bathroom (which isn't a problem) and forgot to flush. Overall I would recommend them to anyone who is looking to move. They are worth every penny.

This company is very courteous and responsive. They were also very accommodating since my moving…read moredates changed several times. I also had to use them twice, moving from a 3 bedroom home to a storage unit on the 11th, then to the new residence a week later on the 18th. Two guys arrived with a large Uhaul truck. They were 2HRS hours late for both moves. They did disassemble and reassemble some items with their own provided tools and shrink wrapped some items. However they did not reconnect my washer and dryer or reassemble a metal bed frame, which is now missing some bolts and unable to be placed back together. There is now a dent in my dryer. My washer is now off balance due to the rough handling, and will cost $150 to repair. A chunk of wood is missing from my dresser. The clip to hold the hose in place of my vacuum cleaner is broken, making it unusable. Mattress covers were filthy from sliding on the floor. Both moves were 6HRS each. Maybe they'd be best at smaller moves, but I cannot recommend them for larger moves, especially with appliances and larger furniture. I did reach out them about the damages, but they stated that they needed to be notified about ALL damages 24-48hrs after the move. Also don't pay a deposit unless you are certain about the dates because deposits are NON refundable. I would suggest they make these policies clear on their site for future customers.

Overall I received great service from the movers and the phone representative. They helped move a…read moretwo bed one bath in about 4 hours, i was not there due to my conflicting work schedule but almost all of my things made it safely. Before I left the movers for work they were moving things fast and efficiently. Also, I would like to add that movers communication was 10/10 nothing was unclear to me! I appreciated that so much because my anxiety and stress levels were at an all time high. Moving is such a headache for many people and I am grateful I took a chance on this company. One of my items (a lamp) was broken but they told me immediately and I was reimbursed for full value.

DO NOT USE THIS COMPANY…read more Fake professional demeanor, but will scam you for your money break your furniture and run away! I use this company for a move May 6, 2023. He under estimated the job arrived with two men instead of three arrive with one truck instead of two charge me for the time it took to retrieve a second truck he took two lunch breaks and charge me for that time as well. The move lasted until 3 AM in the morning. He arrive late the day of the move. He arrived late on the initial move assessment. The crew reeked of marijuana. He stopped at McDonald's en route to unload and the truck and charged me for that time He arrive late the day of the move. He arrived late on the initial move assessment. He dented my refrigerator, assembled my son's bed without the screws, and which it collapsed on him while he slept. He broke my glass table, put a dent in the stairway wall. And he broke the control panel to my new dryer by aggressively, pulling and tugging on it to move it off the truck. I overheard conversations in which they spoke about their sexual experiences with women. A 900 dollar quoted job cost me over 2200 because of his inexperience in moving, arriving without proper equipment, including the right size trucks as well as his additional hidden fees. He charged me a $250 additional trip fee. He is not insured until this day has not replaced or refunded the cost of my damaged items, and refuses to return any of my phone calls I don't recommend this company to anyone particularly women in which you will be vulnerable to his scams and manipulation. He would never have done this to a man.

These guys would have received 5 stars but they have come up short on the backend. They make you…read morepay the entire cost upfront and if they finish sooner, you get a refund. My move was completed at the end of August. They did finish 1 hour sooner because my boyfriend pitched in to help. It is now FOUR months later and we are still getting the runaround about our $111 refund. First, the person that handles refunds was not available. Then it has been excuse after excuse after excuse. Still no refund. We paid nearly $1000 for the move, asking you to honor your refund policy shouldn't be this hard.

They will break your things and not compensate you for the damage. I do not recommend them AT ALL…read moreif you have better furnishings. Or, if you do not care about any damage to your items, by all means use them then and only then beware!

I used Yelp to help me get quotes for a move and The Mover Guys were among those that responded…read more Liu, the owner, was very kind and courteous, giving me a quote, scheduling, etc. They were able to schedule me with about a weeks notice and continuously followed up, reaching out a day before to confirm. The team of two arrived on time on moving day with supplies and the truck. They were efficient and they were quick! They wrapped items carefully, disassembled the beds , and even hauled a few things I no longer needed. They got me moved into my storage unit, quick and neatly. I highly recommend the Mover Guys for all your moving needs!

Couldn't be more grateful for the guys that helped my girlfriend and I move. They did efficient and…read moremeticulous work and handled everything we had with care. We were wanting help with our move due to the amount of stairs that our apartment complexes had, and these guys took on the stairs with efficiency and care for our belongings. I have 0 complaints about the work they accomplished but they were late. We were scheduled for them to arrive from 4-6 and they didn't get there until 8:20. It would've been better for me if they were transparent with that before the scheduled time of arrival, but they didn't give me any updates until I had to ask. Even though they worked at such a later time they still worked the full 3 hours as quoted with 0 complaints and ensured our apartment looked the way we wanted before they left. Thank you guys, and will be using your services in the future.

We called Alan and his team same day and they were luckily available to assist within hours after…read moreour moving truck fell through. They were quick, friendly, careful with all our furniture and boxes and just overall the service was amazing! We were referred by our previous roommates and will definitely pass the word on~ Thank you so much!

We cannot say enough wonderful things about the incredible packing team who helped us prepare our…read moreentire home for a move to Florida. From the moment they arrived, they were absolutely outstanding. They were prompt, courteous, professional, efficient, careful, attentive to detail, and incredibly thorough from start to finish. They treated every item with care and respect. What could have been an overwhelming and stressful part of our move was made so much easier because of their professionalism, organization, and genuinely positive attitude. They worked diligently and efficiently while never sacrificing care or quality. Each member of the packing team took tremendous pride in their work and they had teamwork and dedication. Moving an entire household is no small undertaking, but this team went above and beyond our expectations in every possible way. They were simply exceptional. We are incredibly grateful for everything they did and would recommend them without hesitation. Five stars doesn't feel like enough. 8/30/2026

I called this company Tuesday after my realtor (Joan Kaplan, who is amazing!) recommended them…read more Hector, Karina, and Karen made it easy to get scheduled. Five guys came this morning (2 days later) and unloaded 5 U-Boxes and put a treadmill back together in a little over 2 hours. They were extremely polite and careful with my things. They literally wouldn't let me help. They would take whatever I was carrying and tell me they're here to take care of it for me. I wish I was so well taken care of regularly in my life! If I ever move again, I will definitely call them! Ricardo was the lead for my move. Highly recommend!