My opinion of the business shifted when I dealt with the owner Monica. She plasterers on a fake…read moresmile, but there is a vibe with her that's very off putting. She provided my service, but it seemed more like a chore. She kept saying things that made it seem like she was trying to get out of doing my wax. Weird. I also had my brows done by Jeanette. They came out okay, but the energy with her was off as well. She got some wax in my hair and asked IF SHE COULD CUT IT OFF!!!!! I informed her that oil removes the wax, she grudgingly obliged and indignantly said "it worked" once my hair was free from her error. I also miss Giselle at reception! She was so fab and made you feel like you were in Beverly Hills at an exclusive boutique. I haven't felt the same treatment from any other receptionist. ::sigh:: Sometimes good things go bad...and sometimes bad things seem good for a little while. Won't be back!

I have been a customer since 2017 and the studio just gets better and better. The team has not only…read moreweathered the storm of the pandemic, but also meets every challenge head on with a smile. The waxing experience is swift. The studio and salon rooms are clean. The team is thoughtful and pleasant. And the leadership/management are ALWAYS thinking of ways to improve your personal experience. Monica and her team have been a staple in my grooming routines. Give them a try! I promise you will understand my steadfast loyalty to this minority and woman-owned business!

Such a vibe! I went to get my lashes done and was warmly welcomed in by the owner and her…read moreaesthetician Lindsey the owner asked me if I wanted anything to drink before my service which was such a great touch! This is a hole in the wall and they just do it all Which I feel like it's hard to find nowadays. They do nails, lashes, wax's, brow lamination and lash lifts! My self care days are so important to me and getting my services in this salon just was the icing on the cake I will definitely be back! Btw there new name is JUVE BEAUTY A MUST GO TO BEAUTY BAR my lashes came out soooo good too I'll link a picture!

THE WORST EXPERIENCE!! This girl Lexi. She sits in the 1st…read morechair when you walk in. I don't recommend it at all. First, when she was filing the nail, she hurt me very hard to the point of drawing blood from my finger and she didn't even apologize, then she continued filing my nails very hard and rude, even the finger that she hurt previously, she continued filing without being careful. At the time I made my appointment I made it very clear that I wanted a regular acrylic and even when I got to the place I repeated that I wanted something regular, when I paid they charged me for acrylic gel and I told them that that was not what I wanted but it was what they had done to me and I had to pay a large amount for something that I did not ask for. the design where it is clearly seen that she made a mistake on a nail where she didn't even bother to fix it, even knowing that they were going to charge me more than what they had told me. Not even the shape is right because I have longer or thinner nails than others. I decided to let her do her work thinking that she still had more to file or fix and that's why I didn't say anything to her at that moment but I was wrong and she didn't do anything right. DEFINITELY NONE OF THAT IS WORTH THE $80 DOLLARS THEY CHARGED ME I am very frustrated by how poorly she did her job because in a few days I am celebrating my baby shower and I went to this place expecting good service because of the great reviews they have. but now I don't even have time to fix the mess she made on my nails shm My little cousin swears she would do a better job for only $65 and she just graduated as a nail tech. Btw the vibe was good, I liked it a lot and I could even say that I would go again but I would choose a different person to do my nails

If I was paying for a Biologique facial I would've preferred to have someone who actually knows…read moreabout the brand and knows how to sell me. I was willing to go in and pay for a new routine but her assistant didnt know how to tell me about each product nor did she look at and address my skin. The facial was nice, but she just lathered my skin and read from a book. wouldve expected slightly more for 260.

Always so accommodating, always does a fabulous job on brows and lashes, makes experience relaxing…read moreand easy!

Worst customer service experience I've had in a long time. The staff at the Bethesda location were…read moreunhelpful and dismissive. Their business practices clearly aren't customer-oriented. Very glad I didn't commit to buying any packages--won't be coming back.

I had a terrible experience with the one in Rockville, Maryland. I have gray brows and went to have…read morethem tinted. The girl did a terrible job and one side was just as gray as it was when I went in. I complained about it and the manager told me that I could come back and pay 50% of the price I had paid initially for them to do it again. I complained within a week of them doing the service, but they said I was beyond the period for them to do it for no charge. I get my brows done at Ulta and other places and never had this problem. They always cover the gray to my satisfaction. I initially agreed to go and decided not to. Why should I pay them a second time for something that they did not get right the first? I won't be going back.

Friendly and very good service. The threading really perks up my face. I highly recommend.read more

She's actually inside of this salon. Go in and ask for her. She's located in a corner by the…read morewindow. Best experience getting my eyebrows done ever! I was amazed by how painless the whole experience was. She was so attentive and gentle. I like my eyebrows to have a natural look that is clean. She totally delivered! I highly recommend her :)

I followed Raji from where she used to work to her having her own studio. The fact that I followed…read moreher should tell everyone what they need to know. She keeps her space very clean and is always timely. She always asks if you're okay with the temperature of the wax and I'm always satisfied with the results. I'll continue to see Raji for all of my waxing needs and you should too!

Raji is the ultimate professional. In fact, I followed her from another chain establishment because…read moreI trust her threading skills. She's gentle and pricing is below other competitors. I've also gotten waxing services and her hands are the most gentle I've ever experienced in 15+ years. The salon is private despite it being a shared space with other cosmetic professionals. Refreshments are available for waiting guests (although I've never had to wait). Parking is free for first 30 minutes at the lot next door. Centrally located in downtown Bethesda. Highly recommend.

There's something really special about this team -- it never feels like just an appointment, it…read morefeels like coming home to family. From the moment you walk in, the atmosphere is warm, welcoming, and full of genuine care. You're not just another client; you're known, remembered, and looked after. What truly sets them apart is the creativity and knowledge that runs through the entire team. There's a real sense that they're constantly learning, evolving, and sharing ideas with one another -- you can feel that collaborative energy in the way they work. It's not just about doing hair, it's about understanding people, style, and what actually works in real life. Maria, my hairdresser, is a perfect example of that expertise. She really understands my hair type -- especially having thick hair -- and knows exactly how to shape and manage it so it looks great but is also easy for me to handle day-to-day. That balance between style and practicality is rare, and she gets it every time. It's the combination of talent, creativity, and genuine connection that makes this team stand out. You leave not just looking better, but feeling better too.

"I really appreciated how friendly and welcoming the staff were. Fred is an exceptional…read morestylist--kind, knowledgeable, and highly professional. I received so many compliments on my haircut just walking to my car from the salon! I highly recommend this place."

I love this place. Cindy does such a great work on my nails. i don't live here but I always come to…read moreget my nails done when I'm in DC.

Today I got the best pedicure I have ever had. The person who took care of me trimmed my old-lady…read morenails expertly (better than a podiatrist) and was very pleasant. I'm surprised at some of the low marks. I've been going to Acqua Luxe for several years and have always been more than satisfied.