As a one-time J W's Bierstube regular, I used to think this was the best hole-in-the-wall/restaurant bar you could go to in the Twin Cities. With that been said, I will start off with the last time we ventured, the waitresses who once donned jeans and a t-shirt, were wearing next to nothing/trashy/late 90's/don't dare take my child in here ever again..type of clothing. I was there with my husband, father-in-law, soon to be mother-in-law, and four year old son (contemplated covering his eyes). Well as we were already there we decided to order a round of drinks before our food was to be served. My husband had ordered a beer. As he started to drink his beer he had felt what seemed to be glass in his mouth. He took it out and sure enough, it was glass! He had a shard of glass in his beer! So as anyone would do, he took the shard of glass and contacted the waitress. He told the waitress the situation and she (who was shocked and apologetic) said that she would get the manager. Before my husband could even utter a word the MANAGER as RUDE AS COULD BE said, "well what do you want me to do about it?" Shocked, my husband said POLITE as can be, "well maybe just get me a new beer?', the MANAGER proceeds to raise his voice and insinuated that my husband was lying(for what reason we have no idea, all he wanted was a new beer, not to sue them..) and as the manager proceeded to have a massive attitude problem, we decided to leave. What he should have done regardless of thinking or considering my husband to be lying (like you know, most people just carry small shards of glass in their pocket)...was simply come to us and say; I was told you found some glass in your beer, would you like me to get you a new glass or beer?? It's not like the beer was almost gone and suddenly the glass showed up, the glass showed up on the first sip..instead he came up with a massive attitude and blamed us for the glass in his drink. We had even said to the waitress that maybe a glass had broken in the kitchen and some glass flew unknowingly in the glass and that's maybe how it got in there. He was NOT willing to work with us or handle the situation as a manager should have. We had NEVER in the 7 years past have ever once complained about the service, food, or anything. My husband and I had been regulars and we have not and will never go back. The manager was terrible, non apologetic and wouldn't even give him a new glass. We weren't even asking for a free beer (which he deserved) all he wanted was a new glass. The MANAGER was by far the worst manager I've ever encountered. The waitress came up to us right after and apologized and she was very friendly with us as we were to her. We actually felt sorry for her that her manager acted like such a rude and disgusting person. It was embarrassing for us (especially in front of my four year old) and it was equally embarrassing to the waitress. The only advice she could give us was to try and contact the owners but they were no avail. They lost a long-time customer not over glass in a beer, but by a terrible manager. The situation was unreal. read more