I adopted a dog from Yuppy Puppy Rescue two years ago. Jessica met with me and told me about the dog's history of biting and explained that he needed a home with no other pets or children. I am a senior living alone, so I took a chance on adopting him and am so glad I did. Yuppy Puppy is a great place to adopt a dog. It is like a castle built for furry friendships to flourish in daycare or for grooming. The front desk staff are welcoming, and the groomers do a great job. read more

I cannot say thank you enough to the Yuppy Puppy Cottleville Location We took our dog Barkley there for dog training they did an outstanding job working with him. We are so impressed with this program and look forward to continuing working with them in the future. Kennedy was fantastic to work with as well as the rest of the staff, always friendly and helpful. Barkley was a rescue with issues, he was very afraid of strangers and other dogs, he was very difficult to walk, he would growl and snap at other dogs. With Kennedy patience and training Barkley now walks well and has fun with friends. Thank you, Kennedy and Yuppy Puppy, read more

I recently had my two pups stay here for 7 nights. One thing they tell you several times when you make your reservation is that you can send them a message through their app any time you want and get updates on how your dog is doing, as well as receive photos. Every time I sent them a message it would be unanswered for at least a day. I had to call them several times and sometimes even that was ignored. The poor communication really became frustrating, and makes it hard not to worry how your dogs are doing. They also charge a 3% fee if you don't use cash, and they will not accept personal checks. A company of this size shouldn't be charging a fee when you use a card. It seems really shady and the fee really adds up, as their services are not cheap at all. All of that being said, their facility is very nice. It is really clean and I was happy to know my dogs were staying in a nice area. All of the staff seemed to care about the well being of the dogs as well, and I have no complaints on that end. It's a shame their communication is so poor. It makes me not want to use their services again. read more

Yuppy Puppy Pet Spa - Pet Groomers Near Me - Cottleville, Missouri

We love Meghann!!! She is the best groomer and our Auggie just loves Meghann!! If you've never been to Yuppy Puppy, give it a try, and be sure to ask for Meghann!! You will not be disappointed, I guarantee it!!!! read more

Terrible grooming experience. Our golden doodle was sheered like a sheep and is nearly unrecognizable. Beyond disappointing, especially given the fee was over $100. Would not recommend. read more

I adopted a dog from Yuppy Puppies Forever Rescue who had severe anxiety and was very shut down. That will always be one of the greatest decisions of my life. One of the not-great decisions of my life was trusting Yuppy Puppy Pet Spa with her grooming and training. Their trainers are not knowledgeable and take a one-size-fits-all approach to training dogs. Note that they are NOT positive reinforcement and force-free focused and will use aversive methods as a first line of training for any dog, including the most anxious ones. They recommended 6 weeks of e-collar training for our adopted dog. We eventually talked to our vet and she strongly advised against using the e-collar on our dog because of her anxiety and fear. I think the trainers at YP should have known that e-collars aren't best for anxious dogs, but the e-collar training they recommended was of course the most expensive package so I suspect that had something to do with it. She stopped going to training at YP, and we stopped using the e-collar and have been focusing on positive reinforcement ONLY and our dog has made massive improvements in a short amount of time. We had issues with our dog's separation anxiety, and the YP trainer suggested keeping her in her crate with a high-value treat. When I told the trainer this wasn't working, the trainer had no more suggestions for me other than to continue bringing her to playcamp. After doing more research on my own, I discovered that most dog training professionals strongly advise *against* crates for dogs with separation anxiety. We resolved our dog's separation anxiety on our own by leaving her out of her crate when we leave. Again, I think the trainers at YP should have had this basic knowledge. The last red flag was when I took our dog to get her nails trimmed and my dog was nearly strangled. The staff ignored me when I reminded them that she is nervous and jumpy. They put her on the grooming table, and then the front desk person walked off, leaving no one next to my dog. My dog stepped off the table and hung from her neck for several seconds until I could get in there to grab her from her harness and pick her up. We took her to the vet and she is okay, but it was terrifying and I don't know what would have happened if I hadn't been watching the whole thing happen. The staff and owners refused to apologize and take accountability for the mistakes that were made that allowed this to happen. They insisted that none of it was their fault and blamed my dog - when they had total responsibility to ensure her safety. Take the negative reviews of this place into serious consideration. There are some big issues here and maybe your dog will be okay, but I thought my dog would be okay and they led us in the wrong direction nearly every single time we asked for help. And when mistakes were made, there was no accountability. Needless to say, we won't be back - we will be finding positive reinforcement training elsewhere as recommended by our vet. read more

This place sucks. I took my 2 pups there to get groomed and they were there for 9 hours. I called to check on them (I can't believe they didn't call to update me after a few hours) and at the 8.5 hour mark they were just now blow drying one of of dogs. They were crazy busy when I dropped them off/picked them up, seem like they just book a ton of clients with no regard to how many anxious dogs will be in the lobby waiting. And no one was friendly in either interaction. Thy didn't even acknowledge my partner and I when we walked in, they were all talking to each other as we were paying, didn't say one word to us. Never again will I use this place. Why did it take so long to groom our dogs? Initially I was told it may take 4-6 hours. If I would have known it was going to take upwards of 9 hours I never would have booked with this place. read more

I will keep my comments brief because I've noticed a trend with this company from the reviews on social media and in the BBB complaints that I read, which indicate a pattern of vilifying the person who is upset. They also recite some dribble about "calling them to resolve the issue", which is disingenuous. Quite frankly, if they had tended to the situation when it happened, there would be no need for a follow-up of any kind (when I addressed certain issues at the facility, they hid behind some fine print in an obscure email that they send you when you make the appointment). I quickly discerned that they were only interested in money and not the welfare or satisfaction of their customers, who are pets that can't advocate for themselves. Suffice it to say that my one experience with Yuppy Puppy was traumatizing and extremely upsetting for both me and my puppy (she was shaking all afternoon). On top of that, after being there for hours (I noticed that several other reviewers had the same issue and when I brought it to the manager's attention, I was shockingly told I "could pay an additional $25 for expedited service"), my dog was not properly groomed (uneven cut, did not clip the nails as requested, and she was wet and uncombed/unfluffed...still had burrs in her hair). Folks, I have had dogs groomed for 40 years, and this was by far the worst job and experience ever...and the most expensive. I wish I had read the reviews before I took my dog to Yuppy Puppy, but I'm hoping that others will before they do, and avoid this place at all costs. read more

Best boarding and grooming around! We literally have to talk in code around our dog, Louis! If we say "yuppy puppy" out-loud, he gets so excited and runs to the back door. The staff is awesome and always so friendly. They love him like we love him!! read more

Yuppy Puppy Pet Spa - Pet Groomers Near Me - Cottleville, Missouri

Miniature Aussie haircut for $100...are you kidding me! Not to mention they said it would take 4-6 hours when I had an appointment. Won't be going back. read more

Yuppy Puppy is more like sad puppy. We really have tried to like them both at the Winghaven and Cottleville location. First, they do have some very nice folks so do not get the impression you will not find some gems in there but still you are looking for a gem in a hot mess. In both our recent visits they have you drop of the dogs for a cut and then the dogs sit caged up for four hours at least then the groomer needs to rush to get the puppy cut before close and then you need to be there before close. Otherwise, the you start paying a late penalty per minute. Today, we had 10 minutes between the time the dogs would be done and closing. Yikes! I hope they improve their customer service and we will return. For now we will not be back. read more

Cannot praise Yuppy Puppy Winghaven enough for how wonderful they are with our Romeo & Juliet. We only trust Yuppy Puppy for our little ones grooming (Nicki is incredible & nails their cuts every time and even the owner, Jessica has groomed our baby girl perfectly)! When we need to board them, they stay together in the Serenity Suite with turndown service (complete with cookies & a bedtime story) & extra play time. We completely trust them with our babies and they never disappoint. The owner and staff are so friendly and passionate about animals. We chose them for their rescue work because it takes beautiful special people to do what they do & we keep going back because of the amazing experiences we have with them all the time. I highly recommend them! read more

I just received an email to donate or attend a Yuppy Puppy Gala. I'm not clear who the proceeds benefit as this is a for-profit business. I have an unresolved issue with this business. Suffice to say it involves a great deal of money paid, an issue with my dog there and a vet who instructed me not to take him back for a while because he experienced trauma. My monies "expired" (hundreds). I was not allowed to use the funds. I've called and called and called. No return call beyond the manager (nice young woman) who stated "the executive management" said No and i just lose the money. My other gripe?? we have boarded and more than once do not get the medication or treats back (last time an entire bag $38). I mark everything with our pet's name. read more

So I have been holding off on this review in hopes that the experience would change, however we have now taken our golden doodle here twice now for grooming and have had generally the same experience both times now. Like most places now we have had to schedule his grooming appointment 30+ days in advance which is understandable. However what isn't understandable is the amount of time they have had our dog their as he gets groomed. "Because of his breed" they ask us to drop him off at 8 am as golden doodles tend to "require more time" than other breeds. Okay, I can live with that. When I start to take issue is when you have a dog for 8+ hours. The first time we took our furry friend here they had him for 8.5 hours. I wrote this off as a fluke, and decided to give them another chance. Well, it only got worse. I dropped him off at 8am but this time he wasn't available until 5:15. I called them at 4:30 as I hadn't received any updates and was growing concerned. When questioning the amount of time it was taking to groom our dog, I was told Golden doodles take longer than other breeds. I told them our old groomer would have him done by noon when dropped off at 8. The woman (sounded like a younger kid) explained that they can have the dog done sooner but I would have to pay an extra fee to have the service expedited. This place is a joke and the customer service/treatment of dogs is very sub par in my opinion. Not to mention when I called I asked if he was getting let out and given water, and they assured me he was. When I picked him up, he peed for 2 minutes straight and drank two bowls of water in the parking lot. I arrived at 5:15 only to wait in the lobby for an additional 25 minutes. Total grooming time was 9.5+. Totally unacceptable and I will never go back and will advise anyone else to do the same. They never even apologized or even acted like this service was less than par. Big fat frown face from me on this establishment. They couldn't even say sorry. read more

This place is overrated. Earlier this year, we took our dog there for a full groom and they only shampooed him and charged us for the full groom... which is $90-95 with a tip. Getting him rescheduled meant waiting another week... very unimpressed with their service. Go to Yips & Yaps instead! read more

Front desk did not care if you were there or not. After 4 hours I stopped by to see if my little dog was done. They told me to come back to 2 hours. So, my little dog sat in a cage for 6 hours minus the shampoo and cut. I have a pure breed westie and asked for a westie cut. The front desk didn't write that down but an experience groomer would know it is a Westie. I ended up with a small dog Shih Tzu cut. His beard gone, his skirt gone, his round facial cut gone. (Now it is a box cut.) Hair grows out but my dog looked unhappy and stressed when I picked him up. He could of had fun playing with other dogs, but when I asked if he could do that -I would pay extra - the answer was no. I work at a animal shelter and will pass the word that they hire a bunch of young people who don't care or have any experience. read more

We've been going to Yuppy Puppy for several years with no issue. On one of my last visits, The receptionist up-sold me to buy 15 play camp dates. They failed to tell me that they would expire if we didn't use them after 30 days. Instead of working with us to adjust days or refund the money, the manager refused and stole our money. read more

They neglected our senior dog. She went in walking and came home with her skin rubbed raw on her elbows and she was unable to walk on her back legs. Not a single person called us and the girl working at the front desk didn't seem to care at all about her condition. Very concerning how she was treated and the lack of compassion when attempting to address the issue. read more

Yuppy Puppy Pet Spa - Pet Groomers Near Me - Cottleville, Missouri

I want to first start off by saying that the grooming was good, when i picked my dog up he looked great. However, im extremely irritated at the fact every time i take my dog there ( which has only been 2x) He has come back with horrible kennel cough. My Dog is vaccinated with Bordetella yet continues to get sick every time he goes there. It cost me $130-$150 to groom him and both times i have had to take him to the vet afterwards which is another $200. Not worth all the hassle, we will not be returning. read more

The place is gorgeous and friendly staff BUT $25+ tip for a small dog to get their nails cut is absolutely ridiculous. To fully groom him, the price is $75+tip. The front desk worker said their prices went up on nail trims. The nail trimmer is a one time purchase & is twice the amount of other places. So will my grooming appointment be $50 since he won't need his nails trimmed?? read more

Awesome the care takers were so nice we're very patient and was such a quick adoption to our new dog Dottie!

I have taken our dog here for over a year now, for all the services, boarding, grooming, and play camp. I am one of those dog parents who loves our dog like a child. I toured the facility to see how it looked and meet the people before I left my dog with them. The facility is absolutely beautiful when you dont look too close. I didn't mind how pricy it was because at that time I felt like he was in good hands. At first, the staff was extremely polite and Rachel would always comment on how cute he was and how she loved his paws. They would recognize us when we came in, it felt like they cared just as mush about our dog as we did. We got him when he was 9 months old, so he had some people aggressive issues when we got him that we were trying to work through. It got to a point where we needed professional help, we decided to take him to Yuppy Puppy because he had already been there for boarding and play camp. Ellen was super informative and our dog did really well with her. I feel if she would of exceled with our dog with more time and more opportunity to work with him. She was extremely knowledgeable and friendly. She tried hard to help give us the tools to help our dog. The last few times we have gone, there has been nothing but a revolving door of new people, they are super rude, and have no organization. We boarded our dog while we went to Alaska to visit family for thanksgiving. I had to ask for updates on our dog as well as pictures. I marked all his food (day/night) and threw in an extra days worth just in case our flight got canceled or whatever. Our flight got delayed by 45 minutes and I called when we landed and told them I was going to be no later than 10 minutes past 11 to grab him. (check-out is at 11). I rushed to pick him up and walked in the door at 11:02 and they charged me 42 dollars for "afternoon pick-up" after I had called and let them know what was going on and the woman said that it was fine. Once I arrived the two ladies in the front were extremely rude, and had no sense. I asked why I was being charged and she pretended to not know who answered the phone, not even 30 minutes before. They took forever to grab my dog from the back, when they did bring up a dog the first dog they brought up wasn't even mine. They hand me the bag that his food was in, and the extra bag of food was gone, so they didn't follow instructions. I asked where his other collar was and she huffed and puffed and went and grabbed it. The vibe in this place now, is that they only care about making money and appearances. I've heard that the place was so disgusting that they had maggots, and the staff members were having to buy cleaning supplies with their own money. As well as that they treat the dogs horrible. Yuppy Puppy has lost my trust, respect and business. I apologize to everyone I recommended this place to. Our dog will not be returning. read more

Absolutely the WORST grooming experience ever. And I have had dogs in my life for 40 years. Making the appointment was surprisingly easy. But then I was told that pickup would be 4-6 hours later! That really bothered me, and I wish I would have followed my instinct. To cancel the appointment. I signed the grooming check-in page and noticed only 4 dogs were listed. I erroneously thought there is no way my dog would even need 4 hours. He is a small, 15 pound older rescue. I inquired about the need for that length of time and was told by the groomer that all dogs are done in shifts. Wash all dogs, put them in crates, dry all, put in crates, cut all, put in crates. "Makes for less anxious dogs". Makes for a very anxious owner when 6 and a half hours go by with no phone call. I called the Spa. No answer. Went to voicemail. I waited 30 more minutes and then drove up there. The staff was not the least bit concerned that I was questioning my dog's situation or whereabouts. I was told "the groomer needs 15 more minutes". Another 30 minutes later, the groomer walks out and by this time it is 8 hours! $70 and the worst cut ever. He looks so ragged still. 10 days later. Lesson learned: study reviews before selecting your groomer. read more

They can't even answer their phones. When they finally answered after several hours of trying I was put on hold, only to be hung up on. When I finally got someone they were rude and said someone would call me back regarding training. Needless to say here we are a week later and no return call. Glad I looked at reviews before taking my pup there! read more

Took my dog to get groomed here yesterday at 10:30 didn't get him until 5:30. 7 hours to groom a dog? Once we got him back yesterday he has not been himself, seems in very much distress. And won't stop licking his paws. Has anyone else had any of these problems with their dog after yuppy puppy? read more

Not friendly, overpriced, takes way too long. My dog came home very thirsty and looks like she got a blowout, not a full groom. Paid $95 with tip and she will never make it 6 weeks until her next cut. Groomer walked out to greet me covered from head to toe with hair (and yes I do understand she's grooming dogs) and barely said anything to me. Not reassuring when you're leaving your anxious fur baby in their care. I had been going there for years with my 2 pups but it seemed to be more expensive every time we went in and the time they spent there was just too long. I recently went back because I was desperate to get one of my pups cut before their regular groomer could get her in. I think the business just got too big and the personal care and customer service has gotten lost. read more

Unprofessional, very poor grooming service and outcome. I arrived at 9:45 am for my 3.6 pound Teacup Yorkies 10:00 am appointment. My 7 month old puppy was calm and went easily with the groomer following our short interaction. I returned at 3:35 pm, concerned I had not heard from them she was ready for pick up. The receptionists looked, said they had not gotten her in yet. After going back to check, said she would be ready for pick up at 4:30 pm (this at 4:40 pm). I voiced concerns over extensive time she had been waiting in a kennel. I went outside to respond to emails while waiting. Yuppy Puppy called me at 4:00, stating my puppy was ready for pick up. After paying for full groom with tip, my puppy was brought out by groomer with one of the receptionists. They stated my puppy was anxious when they got her out, and receptionist held her up as best as she could to be groomed. There is no indication my puppy was bathed, her trim is nowhere close to even, and hair for top knot cut so short the Barrett fell out before getting into my car. My puppy was so thirsty, I question if she had access to water during her 6 hour stay. My puppy had a diarrhea this night and the next day. Very disappointing experience. I will never subject my puppy to Yuppy Puppy again! read more

Our dog is 13 1/2 years old, and not in good health. My wife and I wanted to visit our son and his family in Washington D. C. for Christmas because our daughter-in-law has some health issues, so we asked The University of Missouri Veterinary Health Center in Wentzville for a kennel that they could recommend. They recommended "Yuppy Puppy Pet Spa" in Winghaven. We called Yuppy Puppy, explained that our dog didn't have much time left to live because of a large tumor over her eye, and they said that they would take good care of her for the 5 days that we were going to be gone. They quoted that the cost would be $45/day. They said that if we wanted a play period, that would be $12/Day. We dropped her off on Thursday, December 22nd. We discussed the tumor over her eye, and the fluid that was leaking from that eye. We said that we hoped she would live until we picked her up and went over what the procedures would be if she didn't. Everyone was on the same page. On Monday, our flight home was canceled by Southwest. We rescheduled for Tuesday. That was canceled. We couldn't rebook for Wednesday because all flights were canceled again from Reagan to St. Louis, so we rented a car and started the long 835 mile 2 day drive home. We left multiple messages for Yuppy Puppy to check on our dog, but they went unanswered. Finally, when we were about 100 miles out from St. Louis on Thursday, they called and said that their voicemail had been down for several days. They said that they wanted to inform us that we would need to pay cash since their credit card machine was down. The bill was $588. We told them that we were both turning 80 in several months, were exhausted from all the airport time during flight cancellations, the long drive, and that we could give them a check. The manager said that would be unacceptable and that we would need to pay cash or she wouldn't release our dog to us. We turned in the rental car, took an airport bus to retrieve out car, made a special trip to the bank to get cash, and headed to get our dog. When we arrived, the manager we had talked to several hours before showed no human kindness and no empathy for our travel ordeal. She just wanted the cash. She then made a comment that I will never forget - "Yuppy Puppy is not a dog hospice". They had sent our dog next door to a vet clinic for medication while we were gone (even though we had left medication with Yuppy Puppy) and that was another bill that needed to be paid before we could get our dog. I went next door to pay that bill, told the Vet on duty about what had happened, and she was shocked. She called the owner of Yuppy Puppy on our behalf. She came back out of her office and said she had talked to the Yuppy Puppy owner and I could pay the Yuppy Puppy bill by credit card, as they could take the credit card information and put it though their other location. She was great. We opted for that because we would get Southwest points that way for a future flight to visit our out of town family. When I came back to Yuppy Puppy, the manager had received a call from her owner and showed distain. She took down the credit card information and phoned it in to their other location. She wasn't happy, but she finally released our dog. Still no understanding or empathy. And no thank you. She just turned and coldly walked away. It was a bad scene and I regret it. When I got home, I checked our credit card online and the charge they put on it was $605.64 (they had upped to charge to $60/day while we were gone). I'll be relating this story to the University of Missouri people. If the owner of Yuppy Puppy had followed up and contacted me to show concern about the way we were treated, I wouldn't have written this review. I have no concern about the way our dog was treated at Yuppy Puppy. I have a great deal of concern about their business practices and customer care. It's the first time I have ever written a review of any kind on any business. read more

THE ABSOLUTE WORSE SERVICE FOR MY DOG AND CUSTOMER SERVICE. I had to call to see when my dog would be ready. My dog was still wet when they brought her out to me. would highly recommend you take your fur baby to people more competent and professional! Cause they ARE NOT it! read more

Have tried this place again and again in hopes of better service due to the fact it's close to my home. Rude service every single time. Yesterday took my dog in for a groom and play. They had dog from 9-4. I think they I encourage play before grooming so they can groom when ever they please. Came home with her hair still matted hair and extremely thirsty. Communication was horrible and space is cramped with not enough seats for waiting customers. They need to omit the yuppy feel and up their attention to the animals. She kept calling her a him. Offer water (my dog drank three bowls of water right when she came home) to their day care dogs and they need better groomers to actually GROOM/brush. Not just bath and dry. Common sense if you see or feel a knot comb it out. Waste of money. Save your money and go somewhere else. read more

I would highly recommend Kayla and Yuppy Puppy. They do a great job and extremely polite. If your looking for a great groomer or boarding give them a try. read more

Yuppy Puppy Pet Spa - Rosa Baby - Pet Groomers Near Me - Cottleville, Missouri

They do a great job with the dogs but the customer service is very poor. I had a quick question today and was put on hold and forgot about (or at least I presume so after waiting 10 minutes). Called back several times and left a voicemail. No return call. Reached them later in the day and was put right back on hold. It's not just that but the last few times I have dropped the dogs I feel like I am inconveniencing them with my business. No greeting whatsoever when you come in and it's "what are you here for" instead of "how can I help you". The prices are higher and you are expected to tip as well. Maybe our service is bad because we don't tip enough and they keep track in their system??? We'll be finding a new place. read more

My family had our 3 dogs boarded at Yuppy Puppy in March for a week while we went on vacation. We paid for boarding and grooming for one of our dogs that was long haired. The day we picked them up, they hadn't had time to bath and groom her, which we were told would be an all day event. My husband was told by the groomer that we could bring her back another day since we already paid for the grooming. We called to schedule the appointment and informed the scheduler of the situation. She confirmed with the records. Flash forward to picking up my dog at 4:45 when dropped her off at 10am, and they decided they were no longer going to honor their agreement and wanted to charge me $115 for the grooming, that the groomer even admitted to me that he did not finish. Very misleading and deceptive business practices. read more

Be careful about what you read... After reading other reviewers posts, I was very leery. However, I've been taking my puppy to Yuppy Puppy's Splash 'n' Dash since she was 8 weeks old, and it's always been a pleasant experience. It seems that not everyone is posting their positive experiences.... only angry and resentful customers... sad. We left our 6 month old Siberian Husky in the plaza suite for 6 days. We had a Sunday drop off too. Just Incase you're unsure, their Sunday drop off instructions are listed under the frequently asked questions page... The staff was SUPER friendly upon arrival and departure. We even emailed them while we were on vacation, telling them how we missed our girl and wondered how she was... they emailed back, telling us how she was doing and even sent us some pictures. Our princess is home and sleepy (who isn't after a week long vacation). She didn't eat all her food while at Yuppy Puppy, but she missed her family and her home, I didn't expect her to truly be herself and I fully expected her to be a little homesick. Bottom line is that Yuppy Puppy took great care of our Luna and we were very satisfied with their service. They kept her clean, safe, fed, and sheltered. She came home to us the same spoiled rotten stinker that she was when we left her there. read more

Yuppy Puppy Pet Spa - Pet Groomers Near Me - Cottleville, Missouri

I signed my dog Lexie up for training with Oscar. She just completed the 6 weeks training and I couldn't be happier. Lexie is a completely changed dog. She was dog reactive when I adopted her and in the beginning she would constantly pull on a leash and go crazy when she saw or heard other dogs. Now I am able to walk by other dogs with virtually no reaction. She was excited every morning to get there. I used their grooming and boarding services and they were awesome as well. Everyone that works there has been wonderful to work with. I will continue to take Lexie there for boarding and grooming and have also referred several friends. I wish I could give more than 5 stars, they are just that good! read more

Front desk staff are rude and ignore you as if you don't exist. Took my dogs to them for 6 years and as they have grown they lost the value of customer service. Truly disappointing. When I reached out to the owner about the experience she stated they were overwhelmed and new. Being human and not whispering about you to the other worker is not professional! Ignoring you and skipping over you while you wait in front of them--has nothing to do with computers or being new--it has to do with being a horrible person!!!! read more

We boarded our two dogs for 5 days. When we picked them up, the staff didn't speak to us or say anything other than asking me to sign the credit card receipt. They only talked to other staff members. A girl brought the dogs out, turned around, and walked away. We asked if they had any food left and they said no. That was the only communication from them. The girl never looked up from the computer screen. So disappointing that we're going to find another groomer too. read more

The rudest staff I've ever encountered. I've been to the Cottleville location a handful of times and have been disappointed on multiple occasions recently. My dog has all 4 dewclaws and they NEVER trim/file all of them even though I ask them to make a note every time I drop her off. They always take longer than they initially tell me so I can only assume that my dog is sitting in a cage for hours like the other reviews say. A few months ago I had called to schedule my dog for a bath at 9am... when I got there they told me I didn't have an appointment and asked if I got an email confirmation. When I said no, they said "well then you never got scheduled" without a sorry or even offering to reschedule when it was their wrong in the first place. The girl at the desk just stared at me until I walked out. I decided to give them another try but after this experience I will never be back. When I got there they asked for my dog's updated rabies vaccination, which is completely understandable, but I wish they would've notified me on the phone when I made the appointment. She said that it was in the email confirmation (which I never received). Without even asking me what my email was, she said they have my email wrong in the system. So I give her my dog's updated vaccine record and she asks for my email address. I give it to her and she confirms the spelling but says the email is invalid. I said that I've received emails from them before and it's an email I've been using for 15 years. At this point, I decided to leave because if they are treating humans like this I can only imagine how they treat my sweet dog. As I was walking out, the girls at the front desk had the audacity to laugh at me. I will never be back, the staff is not helpful whatsoever and just plain rude. read more

I was really skeptical sending my 80lb German Shepherd to a place called Yuppy Puppy but I read a lot of reviews and did my research so we set up an evaluation and appointment with a trainer. We met with Miranda and told her our issues and we agreed to do three weeks training with board and train for the first two weeks. Halfway through the two weeks of boarding my dog got sick and they called to let me know and inform me they don't train if a dog is sick and I understood their reasoning. It took about two weeks for her to get better and get back into training and our trainer, Miranda, started her training over with no additional charges. Miranda is and was an amazing trainer with our dog and also with training me on how to hold my dog accountable. They also post pictures almost daily of my dog so I could see some of the things she was doing. Highly recommend both Yuppy Puppy and Miranda! read more

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My dogs love them. They can't wait to go. They get so excited to go to play camp and are wore out after a fun day of playing with other puppy's. read more