The self serve dog washing station was awesome! Nothing beats it for $16! We'll definitely be back.read more

I had a grooming appointment setup in store with help. Margret then called me within 24 hours to…read moretell me the rescues didn't have all the paperwork they needed. I didn't care about the appointment cancelation. However to try to tell me I was going to be charged half for being within 24 hours when I set it up in store and then they canceled because they caught they didn't have it all?? Wish I could give 0 stars and won't be going back

Great place to take your dog to wash yourself or they will do it for you just call and set up a…read morefull service grooming appt. Great prices too and your dog won't be there all day

The staff is wonderful. We've used self bathing and grooming on a previous dog (Micky 150 #…read moreSiberian Husky) and they were wonderful with him. We recently got 2 miniature Siberian Huskies that were in need of a bath badly. We took them both in at the same time and the groomer had them both ready in less than two hours. She did a wonderful job and they both look and smell great. Definitely worth the money and the time. Would definitely recommend this place for self wash and grooming. They do nails also if that's all you need.

This business is a 5 in my opinion. We are so pleased with the service Pretty Little Paws has…read moreprovided. This is Brick's third visit. Brick seems to be happy when dropped off. Most important, he is not a "basket case" when we pick him up. Of course he is excited to see us, but he does not appear to be nervous due to the surroundings. I like both locations. Yes, they are both in "busy" areas. However, I am able to park away from other cars which allows for room and less stress for the human of a dog that pulls. Thank you! For treating our four legged furry like he is part of your family.

This review is for the location on Salt Lick Road with Kerri…read more I took my 8 year old epileptic dog for his first grooming to this location. Kerri took excellent care of my Conor. Since this was his first time and he has health issues it took a while but he feels so much better without all the hair and matting that he had. This was the best experience I have had at a groomer. Small space, not a log of dogs going nuts, as calm as a groomer's space can be. We will be back.

My puppy had her first grooming here. Courtney was extremely kind and took the entire two hours…read morewith my puppy. I know she didn't expect to because I have a small dog. When I came to pick up Puppy, she wasn't finished. Unfortunately, Puppy heard my voice and got very distracted making it impossible for Courtney to really finish Puppy's head--the most important part! I was disappointed immediately because her ears had been trimmed in layers. I had communicated, I thought, that I wanted her ears to stay all one length. I guess I didn't. I'll say that was my bad. After I got my pup home, I found lots of grooming flaws/errors-not sure of the word. My pup is a poodle mix so she has weird hair, curlier in some spots than others but curly. There were lots of places it was not even. Not even her paws. Now that I'm writing the review I'm realizing how crummy it was. If my puppy wasn't so adorable, I would have been madder then. (This was about three months ago. I'm just now getting around to writing this.) Anyway, she didn't even have her nails trimmed, which was something I had really hoped she would do. Courtney did tell me I could bring her back the next week to finish her, but my pup gets car sick so I didn't want to bring her back. Plus, I was disappointed in what she'd already done.

This place rocks! I took my three pooches here and the owner, Courtney, did an absolutely top notch…read morejob. My bassett hound Clyde likes absolutely nobody but he took a liking to Courtney immediately. She takes care of the dogs, even has treats on hand to calm them down. She is the best groomer I've ever been to! Five stars, two thumbs, and four paws up. Michael

I love taking my dogs here! The staff is so kind and knowledgable. One of my dogs is very timid and…read moreKathy was so patient with him and gave me tips on how to make him feel more confident. My other dog Lucy LOVES going to see these ladies! I tell her she's going to the spa and she gets all excited!! It makes me feel wonderful when I call to make her an appointment and they know exactly who she is and are just as excited! Bonus, they take photos of the fur babies and they are always adorable!

I cannot recommend this location of The Dog Spa. The manager is incredibly rude and has absolutely…read moreno regard for loyal customers. We will never return to this business. PetSmart is right next door - and they will have our business in the future.

This is such a fun store if you are like me and love to spoil your pooch! I stop in a grab treats…read moreoften, my dog loooooves them! I also recommend getting custom treats and cakes made by the workers here! They are so talented and hit the nail on the head every time. I ordered a birthday cake for my dog this past year and was blown away by the amount of love they put into it!

Favorite place for fun and safe treats for your beloved fur babies and I always feel welcomed & the…read morecustomer service is always spot on! Thank you !

This pet salon is right up the street from our house super convenient. The staff is amazing!!…read moreAlways so kind to both of our dogs. After the visit one of the staff members takes a picture of your dog for social media...how cute. They are very efficient and fair prices. Repeat customer for sure!!

From the owner: Paws & Relax is a boutique style grooming shop and friendly boarding facitily; conveniently located…read moreat 4133 Old Highway 94 South in Saint Charles. Our friendly and experienced staff will make you and your pet feel welcome and comfortable. Having your pet board at our facility will make them feel right at home with us. Our passion is to make you and your pet feel safe and look great! We are sure to make your expericene a great one and look forward to meeting you!

When I find a place with great employees, that alone keeps me coming back! They're always helpful…read moreand friendly here. Super convenient and close by my house, I love that I can find pretty much everything for my Abby cat under one roof. They have a great selection of food, treats, toys and - of course - grooming supplies, so I'm saved from making multiple stops. The store is consistently well-stocked and neat, so it's usually pretty easy to find what I'm looking for. I always love visiting when they have cats that are available for adoption. It's hard not to fall in love with each and every fuzzy face! I honestly wish I could take all of them home with me. It's really nice to see a store supporting pet adoption and helping animals find loving homes! Attention doggie owners: there's a self-service dog wash station. Though I don't have a dog, I imagine it'd be much easier here than trying to bathe your pup in the sink or tub at home. Another bonus: they send out coupons via snail mail. Overall, it's a friendly, convenient stop for pet owners!

Pet Supplies Plus has everything you need for your beloved pet babies. If other stores don't have…read moreit, this place definitely will. The prices are a little high, but the place is clean and the employees are always so friendly and helpful.

The dog spa remains amazing! We love taking our dog here and fully trust them with our baby. They…read moreare always so nice when we take him in and pick him up and prices are great too. They always remember him and are so sweet whenever we talk to them. Our dog looks perfect after getting groomed here, we do the shedless wash and we get his nails trimmed too. His paws always look amazing and he smells so good when we pick him up. We've been coming here since we got our dog and will continue to come back!

They don't give respect to owner requests and have very poor communication…read more The cut is uneven and awkward. For our ShiTzu we asked, at LEAST 4 times to 2 different people, that they NOT cut her bangs since we are letting them grow out. No trimming from her eyes UP. VERY clear, many times, with their confirmation. We were close to her bangs being long enough to put into a ponytail which our dog is totally fine with. Not only did they ultra cut her bangs 1/3 of the way into the BACK of her head, think nerdy buzz cut, they cut most of her top knot so it's super short and barely any pony at all. A red flag was when I was on the phone w/ Hannah, I told her we wanted a fluffy puppy cut, and her response was "What do you mean by a 'puppy cut?'." They said they would keep her fluffy and use no lower than a 4 trimmer, she is at least a 3 in most places, maybe a 2 on her body! When I dropped her off at 11:50a, they said she'd be ready by 2pm. At 2:20 I called to say I was on my way and she said she needed at least another 20 minutes. I said that is fine, just call me when she's done and I'll come in. She never called me but I went in 40 minutes later, only to find they had been done for 30+ minutes. They never said how the appointment went, how my dog did, or if she was ok for the 3 hours she was there. When I mentioned that her bangs were short after my asking they NOT be cut, she replied "I couldn't get it all into a ponytail and it was in her face so I cut it." I said it was a week within being long enough, that I asked at LEAST 4 times that it NOT be cut, she said nothing. As they kept ringing me out I mentioned it again, seeing HOW SHORT her hair is, and she finally said "sorry." So we get to grow it out again, and she's super short all over. And she does NOT look like professional ShiTzu cut. I had heard SUCH good things about this place and I really thought with my asking so many people so many times that it would be close to what we were asking. SO WRONG. I will say that the positives are my dog seems fine, she has no scratches or burns, and she doesn't look HORRID, but she doesn't look good either. Take a look at the other hidden reviews...the most recent ones are not positive.