1. Kacey Thompson

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Los Angeles, CA

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Services - Kacey Thompson

Clothing alterations

Clothing mending and repair

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8 years ago

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13 years ago

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Silver-Glen Cleaners

Silver-Glen Cleaners

3.5
(80 reviews)
$$

EDITED: Mary, the business owner, contacted me and very humbly apologized. She offered to replace…read morethe damaged shirt, and explained that accidents do happen (though they go to great lengths to ensure they don't). I know accidents will happen, that's fine - What matters most to me is feeling like my money is going to an earnest, good-hearted business owner. She has a big heart and I will continue to give her my business moving forward. --- I sent a collection of 5 silk shirts to be drycleaned last week, and one of them was washed in blue ink and completely ruined. She immediately offered to replace the shirt, and acknowledged it was an expensive brand (retails for $230 new). I called back a few days later to follow up, and they informed me they can only give me $50 drycleaning credit. What the hell? She tried to say it was no longer worth $230 because it wasn't brand new with tags on. She said this kind of thing happens "all the time" and they can't afford to replace every single shirt that gets ruined. I am appalled. Beware, y'all. You may be sending your nice clothing to the lion's den if you go here. Anyone giving this place a positive review has been super lucky to not have an article of clothing damaged. Once your clothing gets damaged (and it happens "all the time"), you're screwed and they offer zero customer service. FIND ANOTHER DRYCLEANER. Drive a little further to Silver Lake Cleaners or Griffith Park Cleaners!!

I had 4 things hemmed with 'invisible' hemming and only one or two times after wearing it the hem…read morefell out. too loose thread unraveled the whole thing. they refused to redo it on the 4th time I went back and said it must have been my fault and I had to pay $40 again to redo it. not great practice. never get invisible hemming there.

LA Vista Cleaners

LA Vista Cleaners

4.9
(2.5k reviews)
$

I adore this place. This is a business run by mom and son. The son is always cheerful, helpful and…read morejust a wonderfully kind person. Very friendly. I don't live close but the alterations done on my clothes have been so amazing it is worth the drive. I have taken my oversized suits, formal dresses and gowns to get them altered and you would think I bought it that way. Incredibly professional and such a delight to visit. It can be pricey but I think when you are altering very expensive clothing, it is worth it. Especially with the way clothes are made so by heap nowadays. If you have a good base/foundation to work with and good fabric... do what I did and save the clothes! Get them altered here. You won't be sorry

Part 1 of the experience-…read more So far the service one would expect from a Mom (Maria) and Son (Fernando) duo is what's expected- Excited (The Son Fernando); attentive (The Mom Maria); engaging ( the Son Fernando compliments women picking up wedding dresses and talks sports with the fellas)- All AMAZING qualities to keep customers coming back- Especially on Saturday - Depending on what you are looking for in customer service, although AMAZING, the attention and excitement could be overwhelming- The customer service experience appears to be built on excitement and immediate response to customers entering the shop- We ALL like immediate response and attention to detail, however, we have our movements when we want calm, cool and collective- Wedding dresses were being picked up quickly, on time and without complaints from 4 soon to be Brides, a prom dress was being altered, while Maria took alterations in my three piece suits- Lastly, suit bags or other agency cleaner bagging options for your clothes will not be held or accepted. Instead, they ask that you take the bags you bring the clothes in, back home with you- be prepared to leave with the bags you bring- Attention to detail will be instrumental in the final review of the experience, as this is my first time using their services- Stand bye- May 19

Kacey Thompson - sewingalterations - Updated July 2026

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