We have stayed at the Westin Kaanapali Ocean Villas a few times now. It isn't the nicest resort on…read moreMaui or in Kaanapali and it doesn't have the best food. But it does have a lot of other things going for it. Our favorite is the location to the boardwalk and the super easy access to the most beautiful beach. Perfect for morning walks. Snorkeling is incredible there. Also turtles, sometimes dolphins, monk seals and tons of whales during whale season. You have to pay $90 for two beach chairs and an umbrella. $36 for just an umbrella. Parking is $35 a night. It all adds up quickly. If you want a lounge chair at the pool, you have to get up by 5 AM to get the one you want. They have activities all day and live music most nights- really enjoyable to sit by the fit pit, watch the sunset and live. The rooms are hit and miss. Sometimes we get an ocean view where you can see a sliver of water. Another time we were next to their laundry units, which were loud. Other times we were ocean front and it was incredible to watch the whales. The little kitchenette is perfect. They are well stocked. And I love that you can do laundry. They clean the rooms every two days but you can ask for supplies if you need anything.

As Chairman's Level owners, we expected a much higher standard from The Westin Ka'anapali Ocean…read moreResort Villas, but this stay was incredibly disappointing. When we arrived, our villa contained power tools, dirty dishes, and had clearly not been properly prepared for guests. What was even more frustrating was that it took three separate face-to-face visits with both the front desk and management before the room was finally cleaned. Communication throughout the process was poor, and we never felt that anyone took real ownership of the issue. The only compensation offered was a $50 resort credit, which did not reflect the inconvenience or the time we spent trying to resolve a problem that should never have existed. Beyond our room, both the villas and many of the common areas felt worn, dingy, and lacking the level of care we have come to expect from the Westin brand. The most disappointing aspect of our stay wasn't simply the condition of the property--it was the apparent lack of urgency and concern from management. We have always associated Westin with quality, service, and attention to detail. Unfortunately, this experience fell well below those expectations. We hope management takes these concerns seriously because loyal owners and guests deserve much better.

We stayed at the Outrigger Honua Kai Resort in the Konea Tower, and I'm giving it 4/5 stars. After…read morebooking through Hopper, we had a strange start because we had to check in at a different tower, the drive back to our tower. once we got that sorted, check-in was smooth. The free valet was fantastic, and the room was spacious, clean, and had a gorgeous ocean view. We had an issue with our mattress and it was never comfortable. That was the big bummer of the stay. They replaced our mattress after we said something but it didn't fix the issue. When we laid down, we always felt like where laying way back like toward the headboard, feet higher than our head. It may have been a bed frame issue. It wasn't the worst, we just ended sleeping the other way. You have to call housekeeping to get service. That was super easy and they did a great job. All staff on site were wonderful. The grounds were well-kept, and we loved spending time by the pool--there were a few different pools, each with its own unique feel. Surprisingly, we went down the slide several times (haha it's not just for kids). Duke's on the property was a big plus. They had servers taking orders pool side. The food trucks nearby were fantastic, dealing distance away, and so much variety. they're open u til 8pm. Overall, it was a great experience, and I would definitely come back.

My group stayed across three villa units and one tower unit for a week…read more Highlights included: a stellar location, great pools, solid cocktails at dukes, and great beach access. Also love keypad entry so you don't have to remember your keys all the time esp when at beach or pool. Love the outdoor grills and beer fridges on the villa balconies. Areas of feedback for the property: We found many of the units to have been in mediocre condition and poorly maintained. Two units have broken a/c's and a third was just barely strong enough. Also had WiFi issues, broken bbq lids, non operational patio fans, broken dishwashers. In the common areas, the gym has a decent set of weight equipment, but is comically small, almost infuriatingly and dangerously so. Every morning and every evening before dinner it was just so packed, you could barely do your sets without bumping into somebody at the machine next to you To add to that, the gym's air conditioning was broken all week (who knows how long before that?) which added to the discomfort. I'm a pretty easy-going traveler and have no problem when a couple of these happen from time to time but seeing them all occur is a clear sign of poor management by the ownership. My TLDR here is it's a good property, but shows extremely poor management and excessive cost cutting, and ultimately becomes a subpar product until that's addressed.

This is a very nice resort hotel. Our king bed room had a marvelous ocean view. Our room was…read morespotlessly clean and the bed was very plush. This room also had a terrace overlooking the Pacific ocean where we could enjoy the view and trade winds. This hotel is right on the beach and has a lot of fun amenities and activities on site. If you prefer you can also walk next door to the Hyatt Vacation Club and enjoy some quiet time at their adult only pool. On check in we were helped by Jeff on the World of Hyatt desk. Jeff is a wonderful human being who is caring empathetic and is a master of customer service. He is an outstanding problem solver. Jeff is warm, welcoming and attentive to detail. He is also fast and efficient. It is clear Jeff does the work of ten people and accomplishes it with style and grace. It is outstanding people like Jeff that convinces me of the value of Hyatt Globalist status and motivates me to only book my hotel stays world wide with Hyatt. Double highly recommend.

Everything we experienced from this hotel was fantastic! While waiting for our Lua Hula show to…read morestart. We posted up at a bar to get some adult beverages. We were a few hours early. We had a large group. Our bartender was awesome. Walked around to look at the Decor that this hotel has to offer. Not dissapointed at all. Very fancy. At the end of the night, after the Hula show was said and done. It was easy to get our rides share in the front doors. The workers were very courteous. The Hula show was entertaining. The food was just okay to me. The drinks were superb! I would book a room, dine and enjoy the entertainment of this hotel. Beautiful place right on beach front property!

Stayed at Westin for five honeymoon nights best stay ever!!!…read more All staff was helpful,attentive and aloha kind felt welcomed and relaxed the entire time. Whalers Village is right next door to resort they have everything you need. Lots of restaurants to pick from. Located next to black rock snorkeling site. Stayed in the oceanfront tower amazing views of lush tropical forest property and beach views.

Absolutely AMAZING!…read more After reading several great reviews of the property, I booked a premium resort view room- kukahi tower. Unfortunately upon checkin, my requested two queen bed accommodations were unable to be provided. At the recommendation of the front desk clerk Caroline and the MOD (Manager on Duty) Keith We decided to opt for the king bed and roll in "Heavenly" twin. Keith was very apologetic for the lack of requested accomodations but provided us with an upgraded ocean view room and The LĀNAI . This resort is 5 stars in all respects. The staff experience was exceptional. The food & beverage experience was outstanding. The resort is spotless clean and meticulously maintained. The pools and surrounding decks were large enough that we never felt crowded or had an issue finding chairs. The resort has a huge game area "Valley Alley" with a full bar and kitchen. Well appointed with the latest games including VR, air hickey and even bowling. The resort is conveniently located right next to Whalers Village. A short 3 minute walk. Our room was well appointed with all the ammenities that you would expect from the Westin brand. From thick bath towels and The Heavenly bedding to ice cold A/C. This resort has it all. Our experience was made even better by the exceptional and most sincere service provided by Miss. Giadee Kaiwi Hōkūpa'a Experience Coordinator. She made our visit that much better with her warm smile and pleasant attitude. A true ambassador to the Westin name.

Our trip to Maui at the end of March was outstanding. The Kaanapali Ali was the best choice for our…read morevisit. Our condo unit was perfect - spotlessly clean, beautifully decorated, and outfitted with upscale equipment and supplies. Each and every staff member (almost) we passed or sought for info was courteous, friendly, and helpful (the two concierges at the pool, not so much). We arrived the day the second Kona low passed, yet somehow, the property looked unscathed. Management was exceptionally communicative about minor issues as they arose - everything was handled quickly. We look forward to returning and plan to stay in the same unit - none could be better!

Place was nice, came in to wet bed sheets. No hot water(only lukewarm) for the whole stay.read more

We had an amazing time with our entire family. We had booked the tower, but due to some…read moreconstruction, they moved us to the beach house. It was amazing, with its own backyard pool, and access to the beach. The restaurant was nice for breakfast. Lunch and dinner and the snorkeling right from the beach was amazing. We saw si many fush and the turtles swam rught closevto us.The activities desk could supply all of the items that we need to make it comfortable. The staff was great, and we're very quick to get things that we needed to us. Whether it be towels or a ride to and from with our groceries everything was well kept and clean. The staff was friendly helpful and even funny and relaxing at times it was a lot of fun for the entire family. The nightly entertainment was great and the Luau was memorable will definitely return

We did not stay here but were staying nearby and heard about their free live music during the…read moreweeknight under the big tree. You don't need to be a guest to go. It was open seating, first come first serve. their website said there'd be drinks and snacks for purchase. We only saw a mobile bar for drinks and no food so that was a bit disappointing b/c we were hoping to purchase some snacks. Bring your own and enjoy the live music!

The Wonderful Montage property has now transitioned to the St. Regis, and you can already feel that…read moreit's still early in the process. Breakfast service was noticeably slower, and some of the thoughtful touches we appreciated before -- like the kids club activities and special gestures -- are no longer available. The live music at the pool is also gone, which definitely changes the atmosphere. Pool service was inconsistent as well; we had to flag someone down just to order drinks, and even then the wait was quite long. On the positive side, it was great to see familiar faces still here. Eric is still around the pool and remains as welcoming as ever. The woman who served us at breakfast was lovely and had a wonderful smile, and Jenny at the spa is still here too -- she continues to be fantastic. We'll see how the full transition unfolds over the next 15-18 months.

Review for their poolside bar:…read more Ah, sunset over a beautiful glittering sea while sipping delicious cocktails, can there be anything more relaxing? We often sip n sunset at this outdoor bar beside the Montage pool so we can watch whales frolicking in winter. Service is always excellent and friendly, and tonight wasn't any different. Our waitress did make a mistake on the order but instantly put it right so nicely we couldn't fault her, plus we were left with an extra free drink so what was there to complain about! As it is a pool bar there is a very relaxed vibe so we can visit after snorkeling and feel perfectly dressed :) There is often a musician playing live music too. It is soooo nice to just hang out here at sunset, I suggest you do too!

If I were to visit Maui again, or had friends/family visiting, would I recommend this place, NO…read more We booked a one bedroom condo and ended up with a studio; half of the bedroom wall was missing. When we inquired about our room and if it was correct, we were told it was and that some owners of the condos renovate the condos and they may not match the online postings exactly. We were very displeased with this and this is clearly false advertising. If I wanted a studio, I would have booked and paid for a studio. As a family, we had no privacy because of this and made the sleeping situation undesirable. We could also hear the people above us every night. At around 3am they would be up stomping around and you could hear everything. The rooms are supposed to be updated but I would not consider our room updated. There was no housekeeping. I had to call and request it but our room was only serviced once. Luckily we weren't charged, unlike other reviews I have seen. The larger pool was fine; definitely not resort style. But it could use some maintenance each day because the pool seemed dirty and not cleaned from the various people frequenting it each day. I would have given this place a one star but I gave it two stars due to: 1) the front desk staff we interacted with was very kind and helpful; truly so nice. 2) our kids enjoyed the morning hot cocoa 3) the location to the beach is nice and the beach was enjoyable 4) the walking path and proximity to local spots and hotels was convenient. But again, we were disappointed and would not stay here

My first hawaii trip was to Maui in 12/2022. This resort is very nice! It has a casual feel to it…read more I think they have hotels as we checked into a very tall building but walked to our own villa which had a nice slide out door which led to the open grass area. They had two different pool locations. A good size. The views of the ocean was so beautiful and the weather was just perfection. Never got never cold. We had a queen size bed and pull out couch also the size of a queen. A dining table, full size refrigerator, sink, cooking appliance, and dinner ware. The restroom was nice. It had the shower and tub in one room and the other part of the restroom had a normal sized mirrored closet, in addition to the drawers for our clothes in the main room. I wish they had an ice machine but they had ice cube trays in the freezer. WIFI WAS GREAT. The TV aid a bit old school lol. We didn't need to reach out to the workers often but if needed we could just text them which was fantastic. Plenty of parking and I loved that this was not super crowded when we went to the pool. Prob because everyone is out and about. It's walking distance to the beach of course and a 10 minute walk for us to Whalers village. I wouldn't mind staying here again but most likely I'd try a different location just for new experiences.

update 3 days left:…read more This has been a superior stay for us. Ocean view from wide Lanai, Whale activity on and off anytime you watch. Overnight my last update got over 400 views. Yelpers want to know. I ve been able to use the restaurant or my kitchen for all meals. We can walk and use two great beaches daily. I haven't moved the car. Today we may go Shop. Decide later. ..... The fitness studio has free weights , a universal machine, a peloton and walking and a striding machine. I ve been able to go daily and the average is 1-3 people. Right now , i am on the Lanai, and i see two distance swimmers crossing the bay in front of us, side by side. Same Stroke. You can only get this lifestyle right here. All i hear is surf and birds.

Very nice restaurant with a great Happy Hour. Drinks wonderful and the Bartenders were congenial…read moreand looked to enjoy their Jobs. .

We will be staying here every Maui trip in the future. We booked through Costco and stayed in a…read morepartial ocean view room. Rooms- clean, zero bugs, exactly as described online. Our partial ocean view was exactly what the pictures showed on the website. A microwave or toaster would be a great item to add to the rooms, or at least near the vending machines on each floor. Beach access- BEAUTIFUL. so close. Constant views. The beach is seconds away from the resort. Maui brewing co also has ocean front views and was super nice for sunset. Resort- the pool was cleaned every morning and always warm. Plenty of seating options around the pool and around the resort in general. The vegetation was really nice. All staff were SO kind. The grounds always seemed clean and relaxing. Cultural classes- absolute favorite part of our trip. We had so much fun learning about the Hawaiian culture through story telling, history, garden walks, lei ceremony, lei making, and wood carving. Overall we had such an amazing experience, learned so much, and had constant beautiful views. Only complaint is that I wish there were more food options at our resort, or microwaves. Maui Brewing Co was okay, but limited. Whalers Village is a quick walk and has a variety of options.

We booked through Costco travel (airfare, hotel, car) and this was the hotel we picked…read more LOCATION (5/5): fantastic! the beach is steps away so you don't need to drive to the beach. There's the popular outdoor mall, Whaler's Village about a 5 minute walk away with restaurants and shops, just follow the beach path. LUGGAGE STORAGE (1/5): We arrived a bit early and the staff held onto our luggage while we went out to get food. I didn't see where it was taken. I did not realize that they would store our luggage outside in the humidity!!! I thought they would store it inside the hotel in a closet in the back. I had temperature-sensitive medication in my luggage and when we came back to check-in, I was shocked to find our luggage stored outside. Had I known that, I would have asked them to store my meds in the fridge for me. Thankfully, my meds were okay in the end, but it did give me panic. PARKING (5/5): Since we booked through Costco, the parking was included with our stay. We had in/out privileges and no valet required. STAFF (5/5): I forgot her name, but she welcomed us very friendly and checked us in. Michelle I think was her name. We asked about local places to eat and she kindly wrote us a list. The housekeeping staff was also very nice and always greeted us in the halls. SHUTTLE/TROLLEY (5/5): There's a free green trolley that will take you to Whaler's Village and came around every 30min or so (check the schedule) and will also drop you off at nearby hotels along the beach, not just the Outrigger. Also, the hotel has it's own private shuttle that will follow the same route within the resort grounds if you don't want to wait for the trolley. Again, they don't exit the resort.One night we went to a nearby hotel (The Bungalos) for a music event but had just missed the trolley and the guys out front said they could drive us in the hotel van. And then gave us a number to call them when we were ready to go back to the hotel, so we called them but wanted to go to dinner at Whaler's Village after and they took us. So so convenient. really nice guy! It's complimentary but we tipped our driver and he was always so kind! We read in the handouts that they did a special going-away ceremony at the end of your stay but unfortunately we had to miss it to catch our early flight, so Michelle was kind enough to give us the necklace and do a mini version for us there at the check-out counter. POOL (1/5): We didn't even try the pool. It's quite small in size, and it was so hot, and no shade anywhere, so we didn't bother. They did provide towels though that you could swap out and stuff, so we used those and just went to the beach. RENTALS: There's a hut on-site where you get the towels, but also offers rental stuff for the water, beach chairs, etc. Note: the beach chairs + umbrella rentals are quite steep, I think was like 2 chairs + 1 umbrella almost $85 and had to return by 5pm. We ended up going to Costco and instead and bought 2 tommy bahama chairs and umbrella and used them the whole week while we were there, and even used our chairs at other places too. We saved some money that way and used that money instead to tip the staff and buy food in Maui b/c it ain't cheap! ACTIVITY SCHEDULE: We were given a print-out at check-in with activities throughout the week, however we showed up to one of them and there was nothing going on but there was a gentleman there. We were told that the print-out was outdated so we had missed the activity since it was earlier in the week. So don't go off the print-out. He had a different schedule available at his table. So..there's that. Overall, I would not mind staying here again but would be interested in staying at the other hotels along the Kanapali beach.