I called to try to schedule an appointment for the NEXT available. Then was told "we haven't taken walk- ins since the day we started" in a very rude voice. I then said "I didn't ask anything about walk-Ins" then was told to "have a very nice day" just to be hung up on. VERY VERY rude. I work in the service industry and I would never talk to a client that way. Horrible customer service. read more

On a whim about a month ago, I'd gotten acrylic nails in my hometown Seattle. Had them filled and maintained a couple of times, but one evening a few days ago when on vacation in Kauai, I decided they had to go and proceeded to pry them off with my teeth. My nails were, of course, a WRECK! The next day, my kids and I had ventured to Kapa'a and happened to spot a sign for this place. We parked and went in to see if they had any availability. It was 2pm and there was no one in the salon, so the gal behind the counter said she could get us in right away, that her next appointment wouldn't arrive until 3pm. There was another gal-manicurist there who was getting ready to leave, but she agreed to stay and give my 11yo daughter a manicure. She started on my daughter's while I hustled over to the ATM at Long's because gal #1's credit card machine wasn't up and running. I got back and my gal got started on cleaning/shaping/smoothing my destroyed nails ... she mentioned this new hybrid nail/gel system they had, so I opted to go for that because it doesn't chip/wear away and is supposed to last at least 14 days. She had it on her fingernails and it was still so shiny and perfect-looking, despiting being about 2 weeks old - I was sold, even though the cost was double their normal manicure prices ($50 vs $25). This stuff is called Shellac by CND and it's "cured" onto your nails with UV light - as soon as you're done with your last UV exposure, you can do anything! Scramble around in your purse for your wallet, bang your nails on the table, run them through sand - nothing musses up the finish! Well, almost nothing - apparently if you actively try to file it off, that will screw it up. The gals were friendly enough and we were done in about an hour from walking in the door. Now the traditional manicure cost about double what we'd pay in Seattle BUT this place uses disposable/take-away nail files/orange sticks/buffers, so you're paying for cleanliness, for sure! That can be a questionable part when getting your $30 mani/pedi around Seattle. Ew, I know. Plus this place seemed to be using good lotion, oil and polishes, too. Many were even formaldehyde free. I LOVE the finish on the Shellac system! Now I'll have to find a place in Seattle who does them, I suppose! Especially considering one can't take the stuff off with regular polish remover ... there are some kind of special soaking pads or something. Whatever! I don't like doing my own nails anyway. :) My daughter's manicure hasn't faired as well as mine ... there are some air bubbles under her polish and the nail art on 4 fingers that we paid an extra $10 for was only stickers that were applied a bit wonky, but perhaps it was just an off-day for that one! Still give them a go, if you're in the area and need your nails did. :) read more

One day before my wedding, my nail chipped and was snagging everything. A late afternoon call got me an apt. at 9am, thank goodness!! The woman was great, not only did she fix my broken nail, she cleaned up the rest, making them 100% better than my mainland nail salon's yellowing shizza that was rushed and looked like it. She made a perfect, long lasting french manicure that was beautiful for the wedding, the following week, and even still as I type this. I did opt for the schellac and it was well well worth it. They had very competitive rates compared to other parts of he island and I would go back there on my next visit to Kauai, if I need either nail or hair services. The hair stylist that was there when I was getting my nails done did a beautiful color, cut, and style on her client while I was getting the nail work done. read more

THIS SALON IS THE BEST BEAUTY RESOURCE ON KAUAI. Nice people + clean environment + amazing products = SUPER HAPPY CUSTOMER! The ladies here are awesome and they take really good care of you. It's your ONE STOP SHOP for all your beauty needs. I can get my hair cut and colored, a mani/pedi, waxed, cleaned up with a facial, lashes, and freshen up on my tan all in one day. I always walk out beautified & refreshed. They were also my go to place for all my beauty needs for my wedding a few years ago... everything's went so smoothly! They worked closely with me and my girlfriends to coordinate all my beauty needs and I didn't need to worry about anything. I even walked in a week before the wedding with some major tan lines... we came up with a plan and they fixed me up just in time for my big day! If all the services they provide wasn't enough...They also carry Dermalogica which is great line of skin products & Eminence if you prefer organic skin products. I love this place! read more

This is by far the BEST place to get your wants done!! I've been doing my nails for years in various locations throughout the island and am sooo glad I started going here!! They're products are top of the line, its clean, they're personable and friendly you really grow a wonderful relationship with these girls!! They take their time and take pride in their work instead of rushing. I get great compliments on the shape, style and colors!! I always leave feeling refreshed and bedazzled!! Even my toes are smiling after I get my pedi!! I also do my hair and have gotten my lashes done Here!! Its a go to for all your needs!! Even my facials are amazing!!! If you want good quality, family feel,clean and close to perfection work you MUST go here!!! Thank you ladies for being as awesome as you are!!! I'll see u soon!!! read more

Have been trying to call for 2 days and no answer! Are they closed? On vacation? No explanation on website?

I had been researching Shellac and found that is was, according to CND's website, the only spot on Kauai to get one. I got a same day appointment. Gal spent TONS of time on my cuticles - the best I've ever gotten. Shellac was applied well and lasted (and I'm terrible on my nails) as promise. Atmosphere is fun. If you're a visitor, you'll find the gang a hoot. Don't expect the Grand Wailea Spa - this is a local place that's good, fun, and affordable. read more

After 3 weeks on vaca un Hawaii, I really needed a gel polish redo. After checking on a few options near the hotel, I called Kapa'a Nail & Tanning. Initially was concerned that they required a credit card # to hold the res, but I figured there were a lot of visitors that may not keep appointments... so I caved to that. I arrived a bit early and was taken right away. After a call to my home salon to ID the brand used and some education on types of gel polish... the nail tech went right to work. She did a fantastic job! It's a small second-floor shop (w elevator if needed) with friendly folks. A little more pricey than home, but that's Hawaii. Would recommend the shop to tourists in a pinch... and locals! read more

Awesome place to be pampered and have your nails done. While visiting the island, I made an appointment with Cindy for a shellac pedicure, and Jasmine for a acrylic fill with shellac on top. Both did an amazing job. The quality here is the best on the island. Cleanliness is a top priority here. Jasmine and Cindy were both a pleasure to talk to and provided excellent customer service. I highly recommend this salon. Most of the techs are certified CND Grand Masters and have obviously met the high standards to achieve this title. It would be best to schedule an appointment. Not a fancy salon, it's a simple local place with the the quality of a Hyatt read more

When I pay $45 for a pedicure, I expect excellence; instead, I got only good - not great. My tiny tip reflected that but I suspect Jasmine is so self-satisfied, she assumes that's a reflection on me, not her. Here's why: - the soaking baths are simple tubs filled with soapy water, not jacuzzis. - Jasmine talked only about herself, and never asked me a single question about myself. She seemed completely self-involved, I felt like an impersonal customer with feet attached on which she was deigning to work. - when she prodded my nails to clean them, it was painful...not cry-out-loud painful, but uncomfortable, and she never once checked with me whether she was poking too hard or too soft or whatever. - the foot massage, which to my mind, is a major reason for paying $45 for what I could otherwise do myself, was perfunctory, to put it mildly; maybe 3 minutes per foot, tops?! And half a minute per calf, tops. - when I noticed she had not rubbed off all the calloused skin on my heels, I politely said, by way of prompting her nicely, "Are you sure you've got all of it off my heels?"; yes, Jasmine was so sure, she said something about how the amount of time I spend on the beach makes her job easy, and didn't bother to double-check, far less do any more. So I had to finish the job myself afterwards, with my own file, which I've never had to do after a pedicure before now. - there were miniscule remnants of red polish on the skin of my toes and tell-tale traces of pink stain around the painted nails where she had insufficiently removed mistakes. I notice no Q-tips were used to complete the finishing touches, so that is hardly surprising, I suppose. Apparently, this is a very busy, successful nail salon which was recommended to my friend with whom I went; she got superb treatment from the owner, Justine, while I got just-so treatment - for the same price - from her sidekick! I was completely willing to love the experience but by the end of it I felt like I should have been charged an apprentice price. read more

Amazing mani/pedi and facial. First time getting shellac and so far I love it! Facial was amazing, so relaxing and they use great products. Looking forward to going again in the future, great place!! read more