I just bought an amazing car at Kars Now with the lovely help of my family and Doug. This place is truly a diamond in the rough. In my opinion it can be compared to that magnificent, hole-in-the-wall Mexican Food place you love so much. This was my first car that I have ever had in my name and Doug made it so easy for me to understand. They are really there to get you in and out and on your way. You won't have to wait long in order to drive away in your car. Make sure you check this place out, they'll take good care of you. read more

Helped me decide on the best truck for my needs. We're not pushy when I wanted someone to check out the vehicle. Very quick to answer the phone and discuss all my questions. read more

The saleman us an elderly man with a rude side . I was looking at a car and when I went to the back and came around he's just standing there, Didn't say "can I help you?" Just standing there watching me like I wasn't supposed to be there. I told the owner I'd pass, then all he did was defend his buddy that's been there 25 yr n the most loyal subject he's had. This place is content selling 1 car a month . They're more concerned about his buddies feeling then the customers business. Great business model read more

Just got my first newish vehicle and they were amazing! In and out no problems and answered all my questions

Worst customer service I have ever seen. Doug is ok, but the other guy (can't remember his name) had as much personality as a buffalo in heat... only grumpier. The ONLY, and I stress ONLY, reason I bought my car here was because I fell in love with it. Here's my story: About a week after I scoped the place I called back to see if the car was still available. It was. I then asked if there was any way they could hold the car while I secured my loan. The answer I got back was a bit of a shock. In the sort of tone one would speak to a child in time out he told me that I would have to "put 1000 dollars down, and we will hold the car for one week. Got that? ONE week. No more." Why would I have to put money down to hold a car that I am already going to buy just to make sure it is still available after I secure my loan for it? All I'm saying is I did not deserve to be talked to in that manner just for asking a simple question. On a side note, the mechanic they use has no idea what they are doing. They put semi-synthetic oil in a 2008 VW Rabbit. The manufacturer specifically calls for full-synthetic or it could damage the engine. read more

I was very disappointed in the experience I had at this dealership. I have been ignored on two occasions. The most recent experience was very frustrating. There were three employees and not one of them offered to assist me. At one point I requested information on a car. The employee said he would be right back and never returned. I spent about 20 minutes waiting. Horrible experience. I won't be back. read more

Do not go here to purchase a vehicle. This man was rude and had zero interest in helping me with questions about another vehicle. The truck I looked at was a piece of crap. One door didn't even open and the other popped and sagged after it was opened and he wanted excellent blue book price for it! Buyer beware! If there was a zero rating this place would get it! read more

NEVER go here - rude, rude, RUDE! This business needs to dry up and blow away. I've been there a few times (kept giving them the benefit of a doubt), and it's always the same. The man who was there (on 2 occasions) - about 6 foot, medium build, thinning hair, glasses, after I told him what I was looking for, took me to a car and said, "This falls in your price range and gets the mileage you want - if you don't like this car, I'm never going to have anything for you here." Then, after a brief exchange, he just walked off. The seem like they may have some cars worth consideration, but I totally agree with the other reviewer - this place is the worst of the worst. read more

On and off the lot in a matter of minutes after being chastised for asking a couple of questions about a car I was really interested in. God forbid I want to know a few things about the overpriced car I would have likely bought if the customer service was half decent. The older man we spoke with couldn't have been ruder and actually responded to our questions with "what's it matter"??!! DO NOT RECOMMEND UNLESS YOU ENJOY BEING SPOKEN DOWN TO OR WANT TO BUY A MYSTERY CAR. read more

1 star is pretty accurate for Kars Now. Doug the owner was extremely rude. Not sure how he is still in business. I went in there to help my employee buy his first vehicle. He had never sone this before so we were hoping for the best because of their selection. We took the truck on a private test drive. Which he had a problem with, provably because he thought i would take it to a mechanic. Which i did in fact do.. My mechanic oointed a number of things wrong with the truck. Most importantlt that the odometer was tampered with. Also, we ended up fighting toward the end because i tried to ask him a question about his price. Needless to say i slammed the door shut on my way out. Took our business to SLO read more

I went to Kars Now today and dealt with a man named Bill. I purchased a car from him today and I am very pleased. It was a very easygoing and pleasant experience. read more

I've purchased three cars from Kars Now and couldnt' be happier. Two were financed in house and the third we financed through a local credit union with the help of the Kars now staff. I have had no issues with any of the cars I purchased from Doug - he makes the buying process super easy from start to finish. With this last purchase they were super patient with us as we took our time to make a decision. i would recommend this lot to anyone looking to buy a quality used car. read more

Honestly, I wish I could rate this place lower than 1 star. The owner, Douglas Jensen, was absolutely rude. We came in to look at a car we saw online but it was being detailed and every answer he gave us was combative and unhelpful treating us as though the car was too good for us and saying its just a cheap car and not to worry about the battery, etc. Understand that we are in college! The next day we came back and we were talking amongst ourselves about kelly blue book and he intervened in the conversation saying something along the lines of, "you can just throw the blue book out, you can play on your little cell phone as much as you want but that's not gonna do anything." We left immediately after that and will never be doing business with that dealership. There were several local dealerships we went to at least 5 in that day where the salesmen were nothing like that at all. read more

WOW THIS WAS PROBABLY THE WORSE BUYING EXPERIENCE I'VE EVER HAD! Seriously, do yourself a favor and don't waste your time - or your humiliation at this place. I went there twice. The first time they loathed helping me and finally just let me walk around by myself even after I asked a few questions. I asked my questions again and they rudely and crassly blew me off. Literally to my face. This Gentleman's name was Jack. I went back and asked to speak to a manager giving them the benefit of the doubt, thinking maybe they just had a bad employee and that after letting the manager know about it they'd probably give me someone very helpful. Well when I asked to speak with a manager - the very unfriendly person sent me to... yup - JACK. Who proceeded to tell me that "he didn't care what the F@#* I thought about how I was treated the last time I came in" "he's the Fing manager and doesn't give a Sh**. Seriously... do yourself a favor, don't go there. And if you're the owner of this place. Man, I'm sorry you have to hear it this way, but you really gotta do something about Jack. read more

My dad and I went to look for a cheap reliable car. Doug came up to us and my dad told him that the price on that car that we liked was to high, Doug all of a sudden got disrespectful and rude and didn't treat us right, because we were looking for a car in $5000 range. We left. Things got good for my dad and the bank gave him $10000. We went back, After we told Doug that we were going for a higher priced car, Doug started kiss our ass. We are from republic of Georgia... My dad speaks fluent English but still has an accent... The guys were really disrespectful, treated us wrong and had terrible attitudes... The other guy was worse than Doug and the way he spoke to my dad made almost made me wanna slap him... Kars is a terrible place to shop for cars and I strongly don't recommend it... read more

I wish I had read these reviews before I went there. After my experience there, I knew that there were other bad reviews about this place and I needed to see how bad they were. Needless to say, they didn't disappoint. All these reviews are completely true! I received absolute horrendous customer service. I don't know how they can stay in business. Doug became a belligerent jerk when I inquired about the Carfax and asked basic questions. I ended up getting a much better deal (i.e. Price) on a better car with a better Carfax elsewhere. DO NOT BUY FROM THIS COMPANY! - caveat emptor read more

this is the only used car lot that offers 100% warranty now every body like to talk about how rude he is the owner Doug you just got to ask direct questions and answer his questions with a short and simple answer that's all all in all he is the only car lot that goes through everything in the vehicle and replaces what needs to be replaced and then warranty's it. he replaces tires rims and everything i give this business 5 star rating! read more

I would like to update my one star - 5 stars for cars now. A great place to purchase a vehicle.

Have purchased 2 vehicles from this dealer. Both have been reliable. Financing was easy and dealer was very helpful.

Kars now was a great place to buy a car the service was good the vehicles are excellent. If you want a car that runs well good tires nice interior go down to Kars now. been going there for 20 years but at least 20 cars there. read more