I've stayed at the Chicago Ritz, the Waldorf, and the Four Seasons, and the Sofitel was right up…read morethere with them in many ways. Located near Gold Coast, it's a great location. The hotel is beautiful. The beds and pillows were like sleeping on a cloud. If you like pillowy soft beds, you'll love it. If you need a firm bed, these beds aren't for you. The bathrooms are quite large. With a roomy shower and a separate large tub, it was nice. My single only complaint (and it's a big one) is that the only air output we had was warm. Yes, I could have complained at the front desk and I'm sure they would have taken care of us, but I'd already unpacked and put away all of my clothes. It was 10pm and I was feeling way too lazy, so I just sweated all night :/ Parking is $85 a night with free in/out privileges if you have your car with you. You can also choose several nearby parking garages if you want to save $20-30 bucks. I'd return. I liked the hotel and the location. I'm guessing that my stuffy room was just a one-off. It's located so nicely and the hotel beautiful, that I'd still recommend

My husband and I booked this hotel after doing a ton of research online for our recent Chicago trip…read morewith our two young kids. Giving this place the one star it does not deserve because it was clean. That's where anything good I have to say about this place ends. The first snafu was at check in where there was a mix up somewhere in the booking process (after we had gotten our confirmation so we thought everything was fine) we booked one of their nicest suites and apparently they lost our reservation and of course there were not any of these suites available when we checked in. It felt like the front desk staff wasn't that interested in apologizing or attempting to fix anything until my husband pushed back and finally someone offered to put us in a smaller suite and refund some of what we originally paid. When we got up to the room it was located on a lower floor right next to the elevators and ice machine so obviously not even close to the experience we had planned for when we booked. When we finally got into our room we realized it was a room for someone with disabilities and a lot of the things in the room were wonky to use like the teeny tiny shower (there were 2 showers but one was a big open room for someone in a wheelchair so the shower-head was super low) the coffee maker was in this pull out drawer but difficult to get to with the furniture in the way--not even sure how someone with limited mobility would even be able to get around in this room? This room is clearly built for at least 2 people but the extras like creamer, sugar, cups etc were only supplied for one person the whole time we were in the room. Overall for the price of this place I was not even a little bit impressed. Lastly, the ice machine on our floor was broken the entire time we stayed here. We also had breakfast in the restaurant one morning and the service was awful. It almost feels like if you come here with children you will be ignored which was frustrating because we specifically chose this hotel because online they mention they are family friendly. We didn't feel that way one bit the entire week we were here. There was a guy that was waiting tables at the outside section of Le Bar who was amazing and I wish I would have gotten his name (shaved head--if that helps?) we sat outside for fresh air a few times and he went above and beyond to be kind to us and our children. All in all when it was time to check out, we could not wait to leave and I honestly will never book at a Sofitel again after this experience. Hopefully someone actually pays attention to this review from this organization and makes an effort to step up the game at this location because the reputation 1000% does not match the experience in any way whatsoever.

I stayed at the Double Tree Magnificent Mile for business purposes, needed to be close to the…read moreMagnificent mile short notice during spring break and their price was right! The hotel overall looks like it has been recently renovated. And it was super, super clean. I arrived late at tonight and the front desk staff was absolutely wonderful and welcoming. I am also a sucker for the Double Tree warm cookies! Great location, fairly priced, cleaned! Recommend it! Why didn't I give it 5 stars, you ask, because the hotel itself is not a 5 star hotel...

I arrived at 2pm and was told rooms sre ready but early checkin would be $50. So why would I leave…read morea positive review for free? The phone in my room didn't work and I didn't want to sit around waiting for maintenance, since they required I stay in my room, so I relied on using the mobile app to contact the deont desk. In three fays I askes them FOUR times to refill the shower gel and shampoo WHICH WERE EMPTY and they always responded positively but never replaced it. And one time I had to use the app to ask the front desk if my room could be serviced as the housekeeper on our floor said our room wasn't on her list. Next time I'll choose a hotel that appreciates our business.

Beautiful hotel. The staff were unbelievable nice, even when we showed up a bit disheveled from a…read morelong drive. The room is simple but nice. The bathroom was nice but everything is glass doors to separate the toilet from the sink. Not sure how many people go with a friend or someone else here that you may not want brushing their teeth while you are trying to use the toilet. There was a lot of construction next door when we went. It did wake us up the first morning at 6am. Not the hotel's fault at all. Staff seemed annoyed as well with the construction. The only reason for 4 stars was the fact the room was cheaper than parking. It is valet parking and was very quick and done online. I wasn't driving in the Chicago traffic so the ability to get the car anytime we wanted, wasn't something we used to it was nice to check out of the hotel, pack the car and still had until 5pm with the parking.

This hotel was fine but not great. The location was walkable to a lot of the things we were in town…read morefor but it even the rooms with "views" overlook construction. Some staff were friendly but others seemed put out if you had a question. The cars and sirens were loud most of the night, even on the 16th floor. The rooftop bar was just ok. Our room seemed clean and the double queen deluxe was spacious and had a huge bathroom. There were not many hooks for towels in the bathroom. The hand towels had to hang on the shower door which was strange. The chair had a huge stain and the floor boards were really banged up. We were not in the room much so it was fine, but there are a lot of other Hyatts in town. We will probably not choose this one again.

I picked this hotel over another Hyatt since it had a pool and knew my son would like it. He loved…read moreour suite so much he barely wanted to go to the pool :P anyway our room was ready very soon after we showed up and it was early so that was a plus. Our suite was great. Only annoying thing was the coffee table they have in front of the sofa. If you plan on pulling the sofa out which we did, it was a huge heavy table to have to move nightly & back in the morning. I mean it's a great table just not ideal for that area. Besides that we loved the hotel, and it's in a perfect location. I loved the sound machine I just put on nightly and slept so well. My hubs who got the sofa actually said it was comfortable. Lucky him always gets the pull out sofa in our suite :P What really makes this hotel stand out is the service. I was terrified when a few days after check out I realized I had left 3 shirts of mine in the closet of our room. I've never left anything behind and I have heard so many horror stories. These were brand new not crazy expensive but nice tops I loved. My mom as I called her in a panic asking what to do, was like oh they're probably long gone blah blah. We had just gotten back into the area from Milwaukee (we were staying by the airport to leave following morning) anyway I called up and first was transferred to housekeeping which no one answered but then I called again and the front desk not only helped but found my clothes! We then raced over to pick them up. So I knew the second I got home I'd have to write a glowing review. Of course I didn't want our final night on vacation with us having to drive from the burbs back into the city but it's my own fault lol. I'm sure they would have shipped them if I had asked but we're about to go away again in our home state and I wanted them lol. I'm happy instead of a horror story of leaving something at a hotel that I have a happy nice ending story :) definitely the next time we're looking at hotels I'm gonna aim for another Hyatt. We also had breakfast on our last day in the hotel restaurant and it was probably one of our best breakfasts while on vacation. Beatrix across the street from the hotel has an amazing cookie btw.

The entire staff of the hotel is so accommodating and wonderful. From the front desk, to the wait…read morestaff, to housekeeping, everyone is friendly and very professional. I am currently a guest of the hotel and have stayed here for a week due to my daughter's surgery and recovery at Northwestern Memorial Hospital directly adjoining the hotel. Security is top notch. Once on the second floor hotel lobby, you access the above rooms using your hotel key card in the elevator. The restaurant serves a wonderful brunch buffet from 6:30 AM to 11 AM daily. The wait staff is excellent. Because of my daughter's complications, I have had to extend my stay many times. Debbie, the Assistant Front Office Manager, has assisted me each and every time and taken the burden of my hotel arrangements away, so I may focus on my daughter's recovery. A special thank you to Anne, Ashunti , Kennedie , Mariana in guest services. Karissa, Kenya, Brenda, Joel, restaurant server's, and the chef whose name escapes me. Everyone has made a difficult situation much more bearable, and I appreciate it so much. Many of them were also praying for my daughter, and I truly believe that God answered my prayers. I would highly recommend this hotel, no matter the reason for your visit to Chicago.

Definitely a great and central location with the major amenities. The pool is indoor and really…read moresmall but clean. Breakfast is complimentary per registered guest and overall was good. They kind of switched it up every day. When it comes to service, I HAVE to shout out Melody and Mercy for being so kind and helpful. The rooms were clean and the beds were super comfy.

We arrived around 4:30 pm on a Thursday, check in was simple and easy. The lady who checked us in…read morewas extremely helpful and nice. We were lucky to get a room with a beautiful view. I loved the room I'd definitely stay here again, only downside is the parking situation we ended up spending so much money on parking and the parking through the hotel can be difficult, we had a few issues but it worked out. I'd suggest to uber if you're staying here.

This was, without question, the worst hotel experience I have ever had…read more I booked and prepaid for an 8-night stay approximately two months in advance. Because I was arriving on a red-eye flight at around 5:00 a.m., I called the hotel ahead of time to ask about early check-in. I was told that 5:00 a.m. was too early and that the only way to guarantee a room would be waiting for me was to book and pay for an additional night. I followed the hotel's instructions and paid for the extra night specifically so my room would be available when I arrived. Instead, after traveling overnight, I arrived with my minor son only to be told that my reservation had been canceled as a "no-show." Despite doing exactly what the hotel instructed, we were left standing in the lobby with nowhere to go. To make matters worse, the hotel claimed it was completely sold out. I immediately asked to speak with a manager. Apparently the individual identified himself as "the manager" and was dismissive, indifferent, and completely unwilling to help. We explained that we had booked two months in advance, paid for an extra night because the hotel told us that was the only way to guarantee a room, and now had nowhere to stay. His only response was that there was nothing he could do because the hotel was "completely booked." That was simply not true. While we were still standing in the lobby, my son searched Expedia and found a room available at the very same hotel for the exact nights they had just canceled. The manager even tried to tell us that booking through Expedia would not work. It did. Within minutes we had a confirmed reservation and checked into the same hotel that had just insisted no rooms were available. Either the manager was not being truthful or he made no genuine effort to help us. The entire ordeal was unnecessary and caused tremendous stress after an overnight flight. He was useless and I don't understand why the hotel still employs him. What has made this experience even worse is the manager's behavior afterward. Every day that we walk through the lobby, he gives us dirty looks and appears to whisper to his colleagues behind the front desk while watching us. Whether the conversations are about us or not, it is immature, unprofessional, and completely inappropriate for someone in a management position. The way we were treated left me questioning whether bias played a role in how this situation was handled. I cannot say for certain, but after being dismissed, given inaccurate information, and treated with such little concern despite traveling with a minor, it is difficult not to wonder. This hotel created a problem that never should have existed. I planned this trip two months in advance, followed the hotel's instructions exactly, paid extra to guarantee my room, and still had my reservation canceled. The only reason we had a place to stay was because we solved the problem ourselves through Expedia after the hotel insisted nothing was available. I hope the hotel's ownership carefully reviews how this manager handled this situation. His lack of professionalism, unwillingness to assist guests, and dismissive attitude fell far below the standard anyone should expect from hotel management. I will never stay at this hotel again, and I strongly recommend that others think twice before trusting this property with an important reservation.

My stay here went smoothly without much issues. They don't seem to have a hotel restaurant here, so…read morediamond members get water and snacks. They have a self-serve tap area - to use it, load up your room card at the front desk and they'll give you a glass. Scan your card as you pull down on one of the tap machines. It's a bit pricy per ounce when you think about it and the sprout is angled so you might lose some drops while you awkwardly hold your card against the scanner, but kind of fun to pick your own drink to sample and it's nice not having to go out of your way to a bar for a drink.

We stayed at this hotel for a few nights during our cross-country road trip. Overall, our…read moreexperience was mixed, with both positives and some frustrations. Our initial room was clean and comfortable, but late one evening we began noticing a strong sewer gas smell coming from the bathroom. It appeared the toilet may not have been installed correctly. Around 11:00 PM, we had to pack up and move rooms with our two young children, which wasn't ideal after a long day. To the hotel's credit, they upgraded us to another room, and the new room was very nice. There were a few other aspects of the stay that we found confusing. The $15 food and beverage credit wasn't clearly explained, and the policy regarding luggage carts was unexpected. Guests aren't permitted to use the carts themselves, so if you have a lot of luggage, you'll need assistance from a bellhop. The biggest downside was the parking. The location is excellent and convenient for exploring the area, but the parking fees are extremely expensive. Given the overall cost of the hotel, we felt parking should have been included with the room rate. Overall, the hotel has a great location and comfortable accommodations, and we appreciated how the staff handled our room issue. However, the expensive parking and a few confusing policies kept the experience from being as enjoyable as it could have been.

Great stay from check-in to check-out. I was here for an annual conference where the most…read morememorable thing was the hotel stay. I had a view of the Chicago River, so that made for a nice time while chilling in my room in the evening. The room itself was immaculate. Lourdes, the room attendant, was always available for service even though I didn't have any specific needs. That was a great touch in times where we commonly see a lack of customer service. Thanks for a great experience, Lourdes!

I really enjoyed my stay at the Residence Inn. The hotel has a stylish, modern feel and is…read moresurrounded by great shopping and restaurants, so there was always something to do within walking distance. The Pros Spacious rooms: This was definitely one of my favorite things about the hotel. The room was spacious and included a full kitchen with a full-size refrigerator, cooktop stove, pots, pans and dishes. Having an actual kitchen setup was a nice bonus, especially for a longer stay. Free breakfast: The hotel offers a complimentary continental breakfast, which was convenient and a nice way to start the day without having to immediately head out looking for food. Location: The hotel is just one block from Michigan Avenue and surrounded by restaurants and shopping. And if you're a Starbucks fan, the Starbucks Reserve is literally next door! Safety: I appreciated the extra security measures. After 6 p.m., you need a keycard to enter the lobby, and a keycard is also required to access the elevators. It added an extra level of comfort coming back to the hotel at night. Rooftop lounge: Don't skip this! The rooftop lounge has some really nice views of Chicago and is a great place to relax and take in the city skyline. The Cons The biggest thing that caught me off guard was that reception is on the 20th floor. So, when you arrive, you'll need to take the elevator up to check in and then head back down to your room. Not a big problem, but definitely something to know ahead of time. Traffic can be a headache. You're only about a block from Michigan Avenue, which is great until you're sitting in Chicago traffic trying to get around. Give yourself plenty of extra time if you're driving or getting dropped off/picked up. The area can get pretty congested. The L is about a 10-minute walk from the hotel, which isn't far at all. However, I found Google Maps a little confusing when navigating the route. Once you figure it out, it's an easy walk, but I would give yourself a little extra time the first time you make the trip. Overall, I had a really good stay. The combination of spacious rooms, the full kitchen, complimentary breakfast, convenient location and rooftop views made this a great home base for exploring Chicago. I'd definitely consider staying here again on my next trip.

For our Chicago vacation I researched close to a 100 properties trying to find the the perfect…read morebalance between price, location, and amenities. We usually stay at Marriott anyway but there are a bunch of Marriott properties downtown. We chose the Residence Inn Magnificent Mile location because daily hot breakfast buffet was included ( saving us about 50 bucks a day) and the rooms come with kitchens. Firdge , stove, microwave, dishwasher and plenty of serving ware. The lobby and breakfast area are on the 20th floor which made for a nice morning view. The buffet was more than adequate with various eggs, oats, meats, fresh fruits, yogurts, juices, assorted breads, waffles, and the apple pancakes that were very good. The staff, from street lobby, to check in, to housekeeping and food service were completely on point. I had trouble with the tv and the tech arrived 5 minutes later. Fixed. The entire experience was flawless. THAT is how you do customer service ... especially in hospitality. It was essentially a perfect hotel stay. There's usually ONE best way way to do things and too many businesses are doing too many things that are NOT the best way and then making excuses for why they can't change. If you're not doing it the best way with no excuses, then you are doing it wrong. (All you half-assed businesses out there with all your excuses and bad apps and sites... this means you) Perfect Marriott stay made the perfect Chicago vacation. Great job. I regret we never made it to the gym or the rooftop bar.