We booked Kasher Transportation through MovingHelp.com to load a U-Haul truck for an out-of-state move. The crew arrived over an hour late, and demonstrated a lack of professionalism, as well as an overall careless attitude regarding our belongings.
Though 3 dozen moving blankets, 100' of rope, and multiple ratchet straps were provided, the majority of our furniture was improperly secured / padded in the truck, causing it to incur damage along the journey to our new home. We opened a case on Movinghelp.com, which led to Kasher Transportation offering a refund of $10, to apologize for the tardiness of their crew.
As we felt that a $10 refund was unacceptable, a lengthy back-and-forth on the MovingHelp site ensued. Kasher Transportation agreed to provide a 50% refund insisting that we could not prove that the damage to our items was caused by their crew members, despite being provided with photographs and lengthy descriptions of damage.
The owner of the crew that unloaded our belongings at our destination offered to speak with Kasher Transportation to reaffirm them that the damage caused to our items was indeed a result of how their crew members loaded the truck, but this appears to have had no bearing as to how Kasher Transportation chose to handle the situation.
We received our refund from in the form of a cashier's check 19 days after Kasher Transportation agreed to issue it. When we inquired as to the status of the refund, we were told that the check had been sent via an extremely rude email (personal info redacted screenshot can be seen here: http://i.imgur.com/4QlblLr.jpg).
As Kasher Transportation did not respond to the last message sent through the case on Movinghelp.com, it has been closed and marked as "Unresolved", which is now noted on their company profile. If you look at their reviews on that site (http://www.movinghelp.com/reviews.aspx?id=40736) , you'll quickly see more than one less than professional "Company Response" from Kasher.
With so many other moving companies in the greater Cleveland area, do you really want your valuable belongs to be handled by someone who wouldn't treat them (and you) with simple respect? read more