Mitchell's Salon & Day Spa was a great experience for me, my sister, and 5 other girls who all got…read moremassages as part of my sister's Bachelorette party weekend in May 2026. They kindly gave us a private room to hang out in and eat snacks and drink champagne and also gave us access to their fridge to store food in for the 4 hours we were there. I would recommend Mitchell's if you are looking for a great spa experience for large groups like a Bachelorette party. There are 5 locations scattered around the Cincinnati area. It is quite luxurious inside, located on the second floor, on top of The Container Store, and offers a wide array of products and services for sale. I didn't buy any products but others in my group did. I did pay for a 60 minute full body massage which cost about $90ish dollars. I haven't had a massage of any kind in about 5 years and, as a jogger, I have some pretty intense knots. My masseuse, Ryan, was kind and most importantly, had strong hands! It wasn't the best massage I have ever had but I do think it was worth the money I paid for the 60 minute session. We all had a wonderful time and felt relaxed and refreshed and ready to tackle the rest of the activities planned for the Bachelorette weekend. Side note: By no fault of Mitchell's, we chose to go to Kings Island the next day after our massages and made our backs sore again from the rough and jerky roller coasters! Whoops!

I used to like this place, but the last THREE times I have gone, the stylists have not listened to…read moremy simple request and barely cut any of my hair. I don't mind paying $85 for a good hair cut by trained professionals, but the services I've received lately are not acceptable. Asking for an inch off and debulking should not be a hard task. Not sure I'll be returning.

I had an appointment with Abby awhile ago for extensions. I had a color match consultation 2 weeks…read moreprior- when I got the hair installed it was not matched at all! Wrong color completely & the extensions show a lot, as if they were not sewed in under enough hair. Do Not Recommend!

Abby is an amazing stylist. My whole adult life, I've jumped from stylist to stylist to try and…read morefind someone who always nails what I want. Well, Abby definitely nails it every time. My cut and color is always exactly what I want. I feel so comfortable with Abby doing my hair that I can literally say "do whatever you think will look best" and I know it will turn out perfect. I've never felt that way prior to Abby. She's up to date on the latest styles and colors. If I ask for tips on how to better take care of my hair, she will give great advice/tips without pushing products on you. Not to mention, she's got a comfy and well decorated loft at Salon Lofts! I look forward to going to Abby and I know I will always be satisfied!

Karine did an amazing job. Last minute panic to get a color for an event. She took the time to…read morework with me. Understand what I wanted and made awesome recommendations. I couldn't have had a better experience! Thank you!

I think it's highly unprofessional to have a staff member of yours cancel on me because I was going…read moreto be 10 minutes late-15 minutes late, because of a car crash that had happened on the highway: and before I even got to say that you guys immediately canceled on me and had no sympathy at all. I had taken work off that day and everything for that appointment. And all for nothing. And yes, I did curse at your staff member. I said "what the hell are you guys thinking?" "Why can't I be helped otherwise or accommodated? Hell no, I don't want to schedule another appointment." And what do you mean I rescheduled my appointment in March? Your stylist called me and told me ON VOICEMAIL: the day before my appointment told me she was sick. Fast-forward two weeks later . Then two weeks later I call you guys and tell you I might be 10 to 15 minutes late due to a car crash on the highway and you immediately told me to reschedule. You don't even try to accommodate me in anyway so keep lying keep talking lies. That's a damn shame. So I'm so sorry you guys think "hell" is such a bad word. Also this is all after my appointment two weeks before was canceled by your stylist. Never had that done before by a stylist thought. Hell I would've taken a different stylist that day. I would've even waited . But you guys just immediately canceled on me. It seemed like you really wanted to get out of there. It was close to the end of your hours at the salon. Either way, it was extremely unprofessional and instead of accommodating me by having me go to another stylist you guys just canceled my appointment. Very unprofessional they do not communicate well with their clients. I'd recommend a more established place that cares more about their customers and clients. That's a damn shame because I was gonna bring my children there. Oh and I think it's really funny how you guys said that I called and said to you that I was gonna be 20 to 25 minutes late . No one does that. No one says that they're gonna be almost a half hour late and expect to be seen. So right there I hope everyone reading this knows that you're lying. Any normal person would see that's a big bold face lie. But pop off, sis. Also folks notice the language they use "Sorry for YOUR misunderstanding" HAHA! No ma'am, no misunderstanding here. I understand fully what's happening. Thank you for your passive aggressive message. but I've taken my money elsewhere and my $25 tip that I gave your stylist. I will take that elsewhere. And same to you, sis have a good day, matter fact, have a better day!

Erin is an amazing colorist. I have been going to her for years and done multiple colors and…read morehighlights (red, blonde, blue, teal, and purple). She is always honest in her recommendations and works with me to achieve the color and style I want. She's also very kind and professional.

Erin has doing my hair for over 5 years. She is a highly skilled colorist and artist. She is always…read morehonest and provides great education on how to keep my hair healthy. Erin is creative at giving my thin hair the illusion of looking thicker and fuller. She is a great listener and I always leave with gorgeous looking hair. I would highly recommend Erin to anyone.

I went here for the first time today, I came out looking fantastic. Service was excellent.read more

The food and service! This out of the way hole in the wall is one of the best this will be a…read moreregular stop for me!

Phillip is an Outstanding Hairstylist! He will make you more…read moreBeautiful! Tis the season- book now!!!!!

Here it is 2022 and I'm still a client. When I wrote my first review back in 2015, I mentioned that…read morefive years with the same stylist was a record for me. Now it's been twelve.