I took my Cartier Tank Française watch to Orr's for a routine battery replacement, assuming their…read morestatus as a Cartier 'authorized partner' ensured professional handling. While the watch was fully functional when I dropped it off, it was returned to me inoperable. It became clear that, despite their authorized status, Orr's lacked the technical proficiency required to replace a battery and re-set a watch with the delicate Caliber 212P quartz chronograph movement. I ultimately had to take the watch to Cartier directly to repair the damage that Orr's caused. My point: If you do not have the expertise to handle a specific movement, it's OK to just say so rather than risk damaging a client's timepiece.

Yup I did it again, I bought another watch. Aliza was there to help me find that new perfect…read moretimepiece. As usual she was patient and was great at pointing out pieces that I would normally not consider. She is also a good resource on new models coming out and updates on existing models. Always great customer service from all the associates whenever I go there. Until next time.

Incredible! Came here to get a ring resized and they did a phenomenal job. Unfortunately during the…read moreresizing the stone was damaged but they ordered a new one and fixed it for me, without even charging extra! So sweet and kind of them. They are fantastic. 10/10 would recommend.

Outstanding jewelry repair job at reasonable price !!! Friendly and professional service…read more... Completed in record time. I am so glad I stopped in. Thank you

Family owned business that treats every customer as if they were family!!! They took the time to…read morefind the perfect cross to reset my heart shaped diamond in from an old engagement ring. They listened and cared about finding exactly what met all my needs. They were quick, reasonably priced, and trustworthy. They are the only jeweler I'll ever use!!! Best of the Best!!!

I brought my first pair of diamond studs from them. I LOVE THEM. Very friendly and enjoyable. Will…read morebe back. 10/10 will recommend!

I was just appreciating the latest Rolex I purchased from Henne. Every time I go there they make me…read morefeel like it's Christmas or my Birthday. Thanks so much for the great experience. Dale

I came to Henne in April 2023 to repurpose my grandmother's wedding band and engagement ring as a…read moregift for my mother for my wedding in August 2023. The rings were too small for her fingers and so my grandmother gave me these years and years ago since they didn't fit my mom. My mom had no idea of this surprise and her father (my grandfather) passed away a few months after I was born, so this was extremely special to her. I had brought a bunch of old gold jewelry to scrap to cover the cost of the repurposing and a diamond to mount to the center of the two rings that had a gold band to scrap. The first meeting with Madison was to design the new ring. Ultimately, we were not changing much - just resizing and adding a diamond. She seemed to understand the ask. We waited several weeks and they called to say we could come in and pick up the ring. Upon coming in, we met with a different person than Madison. He was assuming we were just paying out of pocket when I reminded him of the scrap value going towards the ring. He searched and had no idea what I was talking about. I insisted we wait until Madison was in to pay. Upon seeing the new ring, I tried it on, and realized they mounted the diamond to the wrong ring. These two rings are identical, however, they need to be stacked in a certain way to be flush. They didn't check for this and put it on the wrong ring. They covered the cost to fix it but it took the same amount of time as the original (4-6 weeks). Luckily, we approached them months before our actual wedding date with all these delays. Once finished with the fixes, Madison later called to tell us to come in on a specific day when she was working. We came in and got the gold appraisal as well. She pulled out all the old jewelry that I had provided but the gold band to the mounted diamond was not in the pile, which I also wanted to scrap. She went to look and couldn't find or access it. We had to come back again another day because the appraiser (maybe) had it locked up in his office. Finally, we came back to pick up the ring and obtain our scrap cash. Of course this was with a third person that I haven't met with before. But, I tried it on, all good and well - we left. Come day of the wedding, my mom cried, she loved it, etc. However, after wearing it the day of the wedding, two small diamonds got lost. Of course she was devastated, and didn't want me to take on the cost of this after paying for the original repurposing. Note that we did not have a crazy wedding nor is she the type of person to flair her hands around. She went upon herself to take it to a different jeweler who questioned the integrity of Henne given that they didn't put this "industry standard" coating on the rings to 1. Make them shinier 2. Lock in or seal the diamonds in. She had to pay another couple of hundred dollars out of pocket because of Henne's lack of professionalism and quality. I personally will never go back to Henne for any repurposing needs. They did not make this process easy or fun in any way (which was supposed to be a nice surprise for my mother) nor did I feel like my valuable items were in safe hands. Pic 1: First pick up Pic 2: Second pick up after fix Pic 3: After my mom got it fixed by another jeweler

My wife and I had a great experience with them .Three of our friends recommended them and they were…read moreabsolutely right. The service was fantastic and they worked with us to stay within our budget. After looking around for a while they sold us an amazing ring and band for the same price most jewelers offered smaller carat and less quality.i highly recommend them , you will not be disappointed.

We couldn't have asked for more from this consultation! The woman helping us ( whose name I cannot…read moreremember) was so funny, so smart and guided us with tender hands. We abandoned all other search efforts and will only be buying from diamonds by Rothschild.

We had a great experience with Diamonds Direct! We went to look at engagement rings in late…read moreNovember, and Shyheim was our assigned diamond expert. He was incredible! I had previously gone to another jewelry store and had felt super rushed. Shyheim gave us all the time in the world to make sure I tried on all different diamond shapes, diamond sizes, and different bands and was able to browse over all of the rings on display. I think overall our time together was 1.5 hours and we were a walk-in! His patience and excitement made all the difference! His goal was clearly to find me a ring that I truly loved and not just to make a sale. My ring was around the price we expected, and the value is evident!

My fiancé and I went to Diamonds Direct to design my engagement ring together. I specifically…read morewanted the Verragio brand, which originally led us this jewelry store. Melanie was our associate and worked with us through the entire process. She provided me with a variety of Verragio engagement rings to try on. I was able to mix different characteristics from different rings to create my dream engagement ring, all while staying within our budget. I greatly appreciated Melanie's professional and personable input throughout our time together. She will be my go-to for future jewelry purchases. Working with Melanie was a lovely experience overall and I highly recommend asking for her at Diamonds Direct in Pittsburgh!

4.5 stars. Songbird Artistry is a local, family-owned business that sells merchandise that is made…read moreby over 50 local artisans as well as art classes. The merchandise includes jewelry (e.g., necklaces, earrings, bracelets, and pins), apparel (e.g., gloves, hats, t-shirts, onesies, and bibs), bath products (e.g., soaps, beard balm, aftershave, and shower steamers), foods (e.g., olive oil, vinegar, seasonings, and dog and cat treats), stationery (e.g., stickers, greeting cards, and magnets), and home decor (e.g., candles, coasters, prints, and knick-knacks). I bought one pierogi magnet for five dollars. This magnet sticks well to my refrigerator in my kitchen, and it looks cute.

I've had my eye on this shop for some time now and was very glad to see them represented at the…read moreMingo Creek covered bridge festival. Their jewelry is locally hand made and goes anywhere from traditional to whimsical motifs including Harry Potter, Disney, Hamilton the musical, mosaics, and even dried flowers! Their booth only carries a limited selection of what's in the store where they have partnered with local food vendors such as Olive and Marlowe, as well as other Pittsburgh vendors to sell you almost anything. You can find stickers, clothing, caps, coasters, keychains, soap, candles and so much more! I was able to chat with Jenny who is one of the owners of the business who told me that they offer various craft classes in the store as well as unique themed parties such as Harry Potter for kids. If attending a class is not your bag because of the pandemic then on occasion you can purchase a craft kit in store and arrange for a Zoom class on a particular day to make your craft. They are very flexible when is comes to meeting people exactly where they are. You can find most anything on their website. Have something in particular in mind? Just contact them and they will accommodate your every need. During my visit I picked up two pairs of earrings with surgical steel backs. Jenny gave me some rubber stoppers with my purchases to insure they won't get lost. I purchased a pretty teardrop stud earring set and the Hamilton inspired earrings. I'm all set to enjoy one of my favorite Broadway musicals-"Hamilton." I also learned they do "Wicked the musical" jewelry if you are fond of that show. It's a great place to buy local made arts and crafts showcasing Pittsburgh. Although they are based in Lawrenceville across from Children's hospital, you may run into this business at various events with the last one I saw them at was VegFest. They were also at Picklesburg. Jenny told me that If I ever make to the shop itself the cheapest parking is at Children's Hospital across the street for $3.00. Not a bad deal if you are looking for parking in the area. Will be looking forward to visiting their store this fall to check out their other offerings.

Great, great service and expertise!! Leather watch band with sterling silver trimming was replaced,…read morerepaired and polished while I waited. Beautiful result. I couldn't be more pleased. Highly recommend!

I walked in with a complicated watch that needed an expert to size correctly. Incredibly fair…read morepriciing, wonderful attention to detail. This shop also has a great collection of analog watches, so I left with one of those, also at a bargain price. Great shop, even greater shopowner