The center Director is the best. He's very kind and…read morehelpful. He works in all facets of the business. He's a great guy.

I came to donate plasma on a few occasions to this location and what stuck out to me was the lack…read moreof professionalism from the workers and disorganization.

I've donated at several Gulf Coast Blood locations, but the Pasadena spot has quickly become my…read morego-to. It's quick, easy, and perfectly located on my way home from work which makes it almost impossible to use the "I don't have time" excuse. The team here is genuinely kind and attentive. From check-in to the chair, everyone made the process smooth and comfortable. On my most recent visit, I donated platelets for the first time at their request and it went great. They explained everything clearly, checked on me throughout, and made sure I was comfortable the whole time. Giving blood or platelets is such a simple thing to do that can make a huge difference for someone else. The Pasadena team makes it easy. If you've been thinking about donating, this is a great place to do it.

If your able, you should... Donate blood to save a life! When I entered everyone was very…read morewelcoming and friendly. The process is actually not as time consuming as one may think, on average your out of there in 20min. They sit you down in a room to do a questionare on computer. Next they prick your finger to check your blood iron to see if your eligible for donation, sometimes you may not have a rich iron diet and your Hct maybe too low to donate so if your planning on donating anytime soon, you should eat iron rich foods for the week and make sure to wash it down with OJ as vitamin C assists absorption of iron ;) Also if your a tea drinker its suggested not to that week as tea blocks iron from absorbing. After the vital signs, the paperwork is done, its time! The phlebotomist was reassuring as she preps your arm and your comfortably lying down... I recommend just not looking the entire time so it doesnt hit you! I was texting the entire time I was hooked up, and taking pictures! Its not too bad at all, just get up slowly, you may experience a little vertigo or hypotension. The give you juice and cookies there after and your outta there! The blood drives that are hosted around town may give you t shirts, gift certificates or discounts. The most important thing you get out of this is KNOWING YOU SAVED A LIFE or several... depending how your blood is dispensed, whole or divided into platelets or plasma, so see your doing a good thing! You dont even need an appointment, I just happened to drive by and saw the fairly new location on the way home... Locations all over too!

West Little York location. I was there in the morning and seriously I was very scared of the girl…read morewho was using the same gloves with every single person there; so I asked her not to touch me. As soon as I arrived to the spot were they drew blood, the first thing that she said to me was "what is wrong" in an aggressive tone. I replied that saying good morning , she kept asking me more than three times aggressively "what's wrong?" I tried to explain her about costumer service and she said "I don't care." My experience was horrible. The only professional person there is Josh, he is very respectful and kind. He is not like the others horrible workers there. I have decided for my health to never go back to that location.

They don't pay you much. And they treat you like a…read morecriminal. I've never donated before. And... times are tough- so I came to exchange plasma for $100. They denied me for a medication I was on. Meanwhile there's a woman slumped over passed out with a dope baggie next to me. But her plasma??? Seems fine. The whole place smells like weed. The pot heads plasma? Seems fine. Filled with junkies. And sketchy people.

Will get you on initial first time procedure will take their time in their first time application…read morewith questions, and make sure background is filled fully. Staff does a great job answering all your questions and explaining the process as well as your compensation?

The only thing "positive" about this place is the attitude the staff gives you while you sit and…read morewait forever. The wait times are ridiculous, and nobody communicates anything. Staff is too busy laughing and chatting with each other to actually help people. Completely disorganized, unprofessional, and clearly not concerned with anyone's time. Don't waste yours here.

Excellent people highest technology nicest credits for donations via their online store 30 plus…read moreyears donating platelets 98 gallons

Everyone here is super nice and helpful. I checked in as a walk in and was in the pre room in 45…read moreseconds. After everything was done in the computer I almost immediately sat down and donated plasma. My dad recently had to get plasma and blood transfusions. They saved his life. I will continue to go donate for as long as I can.

I go to the location at 3150 Burke Road. They are always pol and kind there. I believe they are…read morebetter than Grifols and CSL. I took a 6 month brake and when i came back Precious, one of the phlebotomist greeted me , and remembered my name. Little things like that make a person feel special. Thank you Octa team for team treating me right.

Just when I thought the place couldn't sink any lower, a new levels of fail were reached. I went…read morethere Thursday at about 6:40-6:45 and their security guard was outside telling people that they were closed "they were short staffed" because a staff member had a death in the family and that they had to get people out of there all day. I look inside, there were 8-10 people in line and they were still taking plasma. Not to be disrespectful or callous but the whole thing reeked of bullshit. I understand that things could happen but if it was that bad, why not just send out an email, text, or message through the app and shutdown earlier rather than just keep having a normal business day and then sending security out and writing a note to close 15-20 minutes early when you can't just shutdown and leave anyway? It's a gamble coming there because if they want to mail it in, you basically wasted your time and travel. They don't let you fill out your intake early anymore beyond 30 minutes and you often have to redo it because the wait is so long. According to their own rules, if you're in before closing and you pass your screening, you'll be seen. It's just on you to complete the donation. You also have to watch some of those screeners because they can bullshit you too and defer you just to get you out because they want to chill. You basically have to write off 3-4 hours minimum to donate. Besides the chronic short staffing, you have to factor in employee breaks and people cutting line. When it comes to line cutting, you have to be aware at all times because people will literally walk in and not only try to get in front of you but will cut the entire line. People will also let randoms with sob stories cut or reserve spots for their friends. Waiting for the place to open is even worse since you're outside and line cutting and fighting is even worse then. The employees, management, and security don't pay attention and won't do shit when you try talking to them but they'll throw you and whoever's starting shit out if you stand up for yourself. Hell, I've seen them call the police to throw somebody out who complained out loud when the employees were watching TV instead of sticking donors. There's also been cases before where they'll send security out to try and keep people from coming in well before closing with some crazy excuse but they're still up and running. Another tactic they do is to offer an express pass to come back tomorrow when they're in the mood to fuck off. The problem with that is they don't allow them to be used after 5PM and it only applies to the screening line instead of the full visit like Octapharma designed. Contacting corporate is useless since the communication is redirected to them rather than someone with oversight. They basically get to run themselves.

Beautiful clean center. The staff is wonderful and super nice. The facility is welcoming and clean…read more The process is easy and free to donate in case you never done it before. Great thing about the centers you can come anytime throughout the day and they are open daily.

I came in on a Wednesday at 12:30 and they told me I came in at the perfect time as it was a slow…read moreperiod. I have never donated blood or platelets so this was a new experience for me. I wanted to know which would be more helpful and was informed that giving platelets would be more helpful, however, it would take 1.5 to 2 hours. I had the time so I opted to donate platelets. Once I went to the donation chair everyone was super nice and accommodating making sure I had drinks and snacks to keep me comfortable. The process did take 2 hours but I left knowing I would want to donate again and would return to this location.

I've been coming here for a while and most of the staff is nice and it's usually a pretty quick…read moreprocess from start to finish. Would recommend this location

Very clean place a lil cold but good for germs. Everyone has great customer service and J strong…read moregot a light hand for them finger sticks