Whoever manages this place should be fired. When I used to donate in 2024, the whole process took…read moreabout an hour. Now it takes almost 3 hours. They used to only allow a certain number of people per time slot, and now it's a free-for-all. They used to have 6 quads open, and now they only use 2. They used to have 6 screeners, and now there are only 1 or 2. How can you be this bad at managing a place?

In the past 6 months, no matter what day or time you come its a 3 hour wait. You can tell its…read moreextremely draining on the employees and it also is on the people waiting to donate. Corporate should get out of my email begging me to come when the wait is multiple hours. I just went to the Coralville Iowa center last week and not a scheduling issue there.....

Great First-Time Donation Experience…read more I had a great experience donating blood here the other day. It was actually my first time ever donating, as my doctor recommended it since I'm on TRT therapy and needed to do a Power Red donation. I was definitely a little intimidated going in since I had never done it before. I had also read a few negative reviews online beforehand, which made me a bit skeptical, but I decided to go anyway. Before my appointment I called ahead with a few questions and spoke with a really helpful staff member who gave me great advice and helped ease some of my anxiety. When I arrived, the front desk team was very friendly and welcoming. They walked me through the process and made everything easy to understand. The nurse who set up my donation was knowledgeable, patient, and very kind throughout the whole experience. Since it was my first Power Red donation, I learned the machine can be a little tricky because it cycles your plasma back into the line, so you have to keep your arm positioned a certain way. The system gave a few warnings during the process, but the head nurse came over and was incredibly friendly and knowledgeable. She stayed close by for much of the time to make sure everything went smoothly and that I was comfortable. The staff also checked on me multiple times and brought me snacks, including chocolate chip cookies, and set me up with my own tray and a bottle of water. It really felt like they cared about making sure donors were comfortable. It also wasn't overly crowded. I showed up around 10 AM and there were probably about ten people donating, but by the time I was halfway through my donation it had quieted down quite a bit and I had plenty of space. The chair itself was very comfortable. After finishing, I was able to relax in the recovery area and help myself to some snacks (the popcorn was great!). As an added bonus, I even received a free ticket to the Renaissance Festival for donating that day. Overall it was a very positive experience and the staff did a wonderful job helping a first-time donor feel comfortable and supported. I would definitely recommend this location to anyone looking to donate blood.

My siblings and I have been donating blood together for years and we started at the Scottsdale…read morelocation but have expanded to this one and Mesa. I've been here a few times now and have had mixed experiences. I wasn't able to donate on two occasions because of a slight fever and low iron, but that's not their fault! I've donated successfully a few times and it's been a smooth process each time. The phlebotomists are professional and friendly and I personally haven't had issues with the needle stick and draw. Lots of snacks and drinks available, nice receptionist at the front, and spacious location. I recommend donating at a Vitalant near you and helping others!

Been donating asma here for over two years. Staff is friendly and professional. I've made a bunch…read moreof $$ doing this. Definitely recommend!

My name is Devon Pina 8/23/2024 12:12PM…read more I was kicked out by the manager, he said staff was complaining. I was uncomfortable around needles and blood extractions. They told me to read a a binder of the consent forms and procedures. in the middle of me reading the manager came to me, and said that I wasn't taking it seriously, and that I needed to leave. Before mentioning the staff complaints about me. I don't blame the manager. He's just making his staff feel safe. But the staff was unsensitive to my situation, and didn't understand me or made the effort to. I realize I'm not normal person I learn differently, I act differently, than normal people. Without my family or friends, I'm a fully functioning member of society. Even with all the setbacks of my personality, I don't drink do drugs or go out. But when I do people just don't like me, so I stay in. I know I could look intimidating being big and dark, but I'm just unsocial. I've been going through this my entire life, so I'm used to this kind of treatment. I'm really not expecting anything to happen. The very least I can do is leave a negative review.

Not sure if I should tell everyone that this is my favorite Vitalant location...but I'll do it…read moreanyway. The staff here are excellent- friendly, fast, and great at their jobs. The care provided is safe and quality. But really -- the snack area is legit. Lol. I always grab my favorites after giving blood. And the place is immaculate & clean. The parking is super easy- they even have covered spots for donors. Which is a baller move during the summer. Anyway, Vitalant is my blood donation organization that I go to 3-4 times a year. Never had any issues here and I really like the donor appreciation program to get points and redeem for gift cards. If doing something good for other humans, isn't enough incentive, the points and snacks can help. They always need donors, I have the universal donor type so I get hit up regularly and happy to do it.

First time at this location. It's a really big place. Being corporate headquarters and all. Anyway,…read moreeveryone was very friendly and respectful. One of the technicias helped me at the Hayden location, nice to see a familiarface. We'll have to start going to this location from now on because it was so much easier to park.

I was told that they need to copy my SS card and need me to fill out a Credit release form. When…read moreasked why, They said, "it's the law so they can track donations" well guess what Not the Law and 3 other donations centers I checked with do not require nor did the know of any law requiring it. Do not open yourself up to Fraud! Don't donate with them!

The technicians here are under trained. Be prepared to have your arm punctured multiple times. The…read morelast time I was there, the staff was very inattentive. When I complained about the blood leaking out of my arm while donating, the technician didn't know what to do and had to call a supervisor/trainer. The trainer that I spoke with then told me I was upsetting the technicians, literally said, "You're upsetting my employees..." and I'm like , dude... my arm is soaked in blood, this is not normal. When I asked to see a manager, she wanted to talk to me privately as opposed to while donating and I'm like, " Stop the bleeding first...??" Later she told me that the technicians are all "in training" and "learning on the job" and can't be "expected to know everything." Amateur hour with needles. Aside from that they frequently have trash cans left about the room as well as medical wrappers and debris on the floor. Due to the trash cans there's not a lot of space for the techs to work around so they bump into donors A LOT. The compensation is HALF what competitors offer. But the good news is the place is never busy. So if you want to put your life in danger in exchange for pennies, go to Grifols.

Everything I go to donate, everyone is very professional. They make sure you are comfortable while…read moredonating. If you have any questions they are there to answer them. The type of.care is excellent.

Once again Raquel saves the day. An unexperienced tech can't find my vein Mrs Raquel saves the day…read more. Need more employees as dedicated to her job performance as her

Great experience donating blood quick easy and painless office was staffed with caring…read moreknowledgeable volunteers.

The people here are very nice but these last two visits my husband complained about them having…read moredifficulties finding a good vein (which was painful) in spite of him drinking tons of water a couple of days before. Every time he has to have bloodwork done at Sonora Quest the techs there never have a problem finding a vein - easy peasy. Yesterday (Sunday) they "blew out his vein" in his right arm. They had 4 techs trying to locate a vein. It's to the point now he no longer wants to donate blood at this facility. He may give them one more try but in the meantime we are searching for another facility.

Everybody has been awesome. It's a high pressure job and I try to be understanding. Usually asking…read morehow they're doing before YOU essentially ask them to stab you is a good idea. Helping break the ice is the best plan of action. Thank you to Vivian, Sam, and Gavin for a job well done. And thank you to the many more that will help me get where I need to be financially. Amazing jobs.

OMG. These people are the slowest I've ever seen. They might as well be government workers. Over…read morean hour from check in to starting my donation. In a section with a guy that has no sense of urgency. Markus has six beds in his section and 4 people are sitting waiting to get hooked up. He has no sense of urgency at all. Talk about slow. It's not worth your time to donate here. I used to donate at a different BioLife center that ran like clockwork. Never a wait for anything. These people need more training and someone to teach them how to be efficient. I wish I could give zero stars.

I have been going here for years, but they just recently got a Yelp page. I have donated platelets,…read moreplasma, whole blood, and regular blood. The staff and volunteers are kind and help the experience be better. They talk you through everything, I know I was scared when I went for my first platelet donation, but they listened to my concerns and talked me through the process.

Nightmare of an experience. Went in to donate blood an left bruised and in pain. Was attended by…read moreTeeba, stuck me only to have the needle removed ten seconds later and told I'm not able to donate. Mind you, I'm constantly told I have "good veins". As she removed the needle she proceeded to spill blood all over the floor as she tried to stop the bleeding from my arm. She couldn't even explain what had happened. Don't recommend coming here, seems like they don't know what they're doing. Only good experience was the volunteer checking people in.