I've taken my sons to this dentist for the past year and always had a good experience, the dentist…read moretreats them with care and the staff is friendly as well. Recommended if you are looking for a new dentist.

Front desk is very rude. Dental care is fine- never experienced su h terrible Custer service.read more

Dr. Susie Ryan has been great with my daughter. She is patient, kind, and understanding, and has…read morealways been so accommodating with my endless questions and the occasional need to reschedule. Most importantly, she has done an excellent job. Most recently, my daughter's cap fell off her filling on a Saturday, just two days before starting school. My daughter was scared, and I was desperate to figure out what to do. I texted Dr. Susie, and she responded right away, walked us through what to do in the meantime, and told us she would see my daughter first thing Monday. Monday was a day off for her office, and she wasn't even sure if she would be able to get her assistants to come in, but she still made sure my daughter was taken care of. We went in Monday, and Dr. Susie was able to put the cap back on with no issues. She even followed up with us the next day to make sure my daughter was doing okay. That level of care means so much, especially when it comes to your child. Dr. Susie is extremely knowledgeable, and someone I completely trust with my daughter's dental care. We are so grateful for her and her entire team.

I took my son here today for the first time and it was an amazing experience. Dr Susie Ryan is very…read morekind, thorough, patient and has great bedside manners. The dental assistant Dulce was gentle and encouraging. And the front desk ladies are welcoming. I never thought my autistic son would be able to sit through a whole dental appointment! Looking forward to future appointments.

The best pediatric dentist, I found highly recommended you will not be disappointed in your…read morechildren will love her personality, very pleasing, comforting, and will set them at ease

Completely unorganized regarding the billing and insurance. They changed the address on our file…read morewithout communicating with me even though I am the one that signed the financial responsibility form. Then called me after a year stating that I owed over $800 and threatened to send me to collections even though it was never communicated to me that I owed anything. I set up a payment plan which was fine until they upped the payment without communicating once again. I asked why they did not call me and they tried telling me that I stated I wanted to be contacted by email. Never once did I say that. And I never received an email from them either. We will not be going here again.

I can't say enough good things about this place. They were able to take my 5-year-old on short…read morenotice, and Dr. Adam and his team provided exceptional care from start to finish. My daughter has been very apprehensive about dental work due to prior traumatic experiences with another pediatric dentist, but the atmosphere here is so kid-friendly and welcoming that she felt more at ease right away. The team's playful demeanor, along with their patience and understanding of her anxiety, made this visit far more comfortable than anything we've experienced before. Highly recommend--thank you to the NorCal team!

Dr. Adam and his entire staff are absolute pros at calming both nervous kids and their parents! We…read morehave brought our two year old in for two cleanings now and both visits have left me impressed and grateful with how well everything is handled. Dr. Adam was attentive to our concerns and questions, all while making our daughter's check ups as quick and easy as possible. The assistants are also all wonderful and made it as fun as possible from the moment we walked in - from blowing bubbles while we waited to singing along with Dr. Adam while he performed the ABCs to calm our daughter. The office itself is also totally geared towards kids - there's tons to look at and just a very kid friendly environment all around. We'll continue to sing Dr. Adam's praises and recommend him and his staff highly!

Wonderful staff. My children have gone here all their lives and it's always been a good experienceread more

Dr. Apostle saw my kid 3 times and all 3 times the dental hygienist and Dr. Apostle were very…read morefriendly and wonderful with her. The reason for my poor review is the reception. My billing was off and this started at the beginning of COVID. I called and talked to them and they half-heartedly explained the billing. Long story short, I eventually was sent to collections for a $17 bill after already paying my co-pay after the visit. I called asked them to explain why it was higher after I already paid some. She was extremely rude to me after I asked if I could pay it off to them and just deal with my insurance and said: Uck, no! I then asked if I could get a new appointment for her and my son, and she very rudely said that it had to be paid off before she could invite us back. I just tried to pay it off? She hung up really quickly after that and I even asked my husband if I was the one being rude on the phone because I was so shell shocked about how rude I was treated. So that's the story of how I got sent to collections over a bill that didn't make sense, tried to pay it off, then left their practice.

Highly recommend their quality dentail service. I have had fillings and cracked tooth repair,…read morepain free with a delicate touch. Great staff from the initial receptionist, dental assistants, techs, and dentists.

Amazing staff! Eye contact, friendly smile, very little wait…read morein lobby, which is very rare in a doctors office. So the dentist themselves are friendly and actually care that you're there. I went in for a quick filling. I was in and out in 20 minutes. I did not fill the needle when they applied the local and it was the most pleasant dental visit I've had in 20 years! thank you guys keep up the good work thank you for relieving my anxiety from the needle.!!!!

Dr. Berger and his staff are awesome! My son is on the higher end of the autism spectrum with some…read moreanxiety/fear issues. Today he had X-rays, a check up and cleaning and it went great! Jenny is amazing!! If you're looking for a great dentist- this is the best practice in Santa Rosa!

I felt comfortable during my visit with my 2 year old, yet: I do not perceive the dental care to be…read moreholistic in any way. I felt very pushed into the use of fluoride and dental surgery. My son is now in care that doesn't consider any of those interventions necessary. I didn't feel like the dentist actually connected to my child and fully respected him in his needs and autonomy. Crying and holding him down during treatment was taken as "that's just the way it is". I don't agree it has to be.

1. They work very limited hours with extended lunch breaks. Not ideal for fulltime working…read morefamilies. 2. Not accommodating to families who have elementary age youth and toddlers- different time and day requirements 3. 30 minutes cleanings are over $300 4. If you miss an appointment and God forbid you forget to call them within their 48 hour window, they charge you a $95 cancellation fee, yes, you are ready that right...$95 and your kid doesn't even get their teeth cleaned. 5. Upon greeting the kids, they pretty much ignore the parents and parents are not welcome in the cleaning the room. 6. They missed a major significant issue with my son regarding the way his teeth were growing in, which required major surgery on his part. It was never brought up, even after xrays. 7. Oh and they will hold your children's records hostage until you pay off the cancelation fee. They don't care if you can't afford it or not, which tells you how much they care about your kids gum health. 8. I asked around to co-workers and friends what their dentist policy's were and fees- NONE of them ( I asked a lot) said they were ever charged a cancellation fee for a missed appointment and if they were it was maybe $25 or $30 dollars. Don't bother with this place, there are plenty of qualified dentists that actually work a normal schedule that would be glad to accommodate your busy life with kids and work.

My kids love their check ups with "Dentist Mary Anne". If you've never been to a pediatric dentist…read moreoffice it is MUCH more comfortable for children & families than a normal dentist's office. There's lots of toys & its decorated in a fun Hawaiian theme. I started taking my kids here when they were 2 and one of my daughters was nervous and vomited on the floor. The staff was so gracious & told me not to worry and cleaned it up without a fuss. The staff is great and Dr. Forni has a genuine, positive attitude that the kids pick up on. Three years later and we still come here. I've included a pic of my 1 year old in the waiting room while her siblings were getting a cleaning.

Came in for an emergency visit and was impressed by the service I received, however, they took my…read morecopay and a deposit for my next appointment which I was told was a cleaning and referred to a specialist. I called the specialist multiple times and never heard back. I called to get referred somewhere else and was sent out of network despite the office knowing the extent of the work I'd need done. I went despite this and was told my dental office would be in touch with me to follow up after my records from my visit at the specialist were sent. This was over a month ago now. I haven't heard from this office and after checking my dental insurance plan I see they never submitted a claim for my visit. I called to ask them about it and they told me it takes time - it's been multiple months and have never experienced this kind of delay anywhere else. When I asked to be refunded for the deposit as I was cancelling my appointment I was told I owed them money from my first visit for X-rays despite the fact my insurance covers x rays 100% Not sure what to think of this. Already too late to charge it back. I am very disappointed in the overall service. I will be leaving additional reviews to follow up on progress if this is not resolved by their office.

Stay away from this practice. Not only do they use old technologies, they lie to you, tell you that…read moreyour insurance they are in network with and then attempt to bill you their own rates which are far above what is usual and customary in order to fraudulently bill you out of network rates. I have talked with the dentistry board, my BCBS dental plan and be warned, they are a shady practice and I'm in the health insurance business. They by far are the worst of the worst

My children have been going to this practice for 9 years and we've had nothing short of amazing…read morecare. The staff is attentive to each of my children's individual needs and they seem to be happy to help and care for them as well. I am grateful for Everyone at this office. The cheerful decor is always changing and entertains the kids as well. Overall it's a perfect pediatric dental office.

Dr. Ramos has been my children's dentist for the past 6 years and I am dumping him. He's unkind,…read moreuncaring and rude. He doesn't educate his customers on his treatment recommendations and has the attitude that he doesn't need to because he's the dentist. The staff have been very unpleasant to work with as well and I was made to feel like an over protective mom when my daughter (8 years old) asked me to hold her hand during her very first filling!! The staff told me "we usually have parents wait in the waiting room" and were annoyed I was with my daughter. I'd rather spend my hard earned money with a kind dentist who takes the time to listen to me and appreciates me as a paying customer. Bye-bye!