1. Kelly's Appliance Center

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    Pembroke, MA

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    Kelly's Appliance Center

    5.0 (2 reviews)

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    KAM Appliances

    KAM Appliances

    3.0(75 reviews)
    5.4 mi
    $$

    I purchased LG Dryer from Kams in Hanover. Since I had my house rewired from Gems they upgraded…read moremy circuit breaker and installed Two GFI breakers which I do not need I used dryer and the next day I had to reset circuit breakeR. Kam's repairman Justin came out showed me the two GFI one up on top and one beside the dryer breaker, I have an extra GFI which I should have removed or I unplug dryer after every use. He explained in detail of the tripping if my Circuit breaker Thanks Justin got more explanation from you

    Be warned -- very disappointing experience after spending over $5,000…read more Last month, I purchased more than $5,000 worth of appliances from KAM, including a stove, dishwasher, and stackable washer and dryer. The biggest issue was the dryer installation. We paid $30 for a new dryer vent hose, but the installers did not replace the venting all the way to the exterior vent. From the very first load, the dryer displayed a D80 error, indicating severely restricted airflow. After several back-and-forth emails with our salesperson, I was told that KAM didn't handle that work and was referred to a dryer vent cleaning company. I ultimately bought a $30 vent-cleaning kit myself and spent about an hour cleaning the vent. That resolved the problem. The salesperson also failed to include the required stacking kit in the original quote. Fortunately, the stacking kit from our old machines happened to be compatible; otherwise, we presumably would have had another installation issue. The one bright spot was the dishwasher installer. He noticed that our previous dishwasher's drain hose had been installed incorrectly and explained that this likely contributed to the old motor burning out. He drilled a new hole in the cabinet and properly routed the drain hose. I appreciated his attention to detail. But after spending more than $5,000, I expected KAM to take ownership of the complete installation and make sure the appliances were functioning properly before considering the job finished. Instead, I had a brand-new dryer throwing an airflow error from its first use and was essentially told to hire someone else to address it. Good work by the dishwasher installer, but the overall sales, installation, and follow-up experience was not acceptable. I would not purchase appliances from KAM again.

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    KAM Appliances
    KAM Appliances
    KAM Appliances

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    New England Appliance

    New England Appliance

    5.0(3 reviews)
    3.6 mi

    I had 2 issues when I contacted NEA. First was a malfunction of the electronic controls for my gas…read moreoven; second was a leak from the bottom of my refrigerator which turned out to be from the ice forming apparatus below which had a plugged drainage tube. The company which I normally called was overwhelmed with service calls but referred me to NEA. Following a few days wait for a part for the stove I received a call that the part was in and I would receive the service the next day. Promptly at the hour I was told the service man came (?John) and in a flash the stove was pulled out, the part replaced and the stove returned to its location. Immediately thereafter the refrigerator icing area was exposed and series of maneuvers performed and the repair was completed. No more water leak and the floor dry since; and the oven works well. Total time about 75 minutes at most. I couldn't be happier with the service I received. It is now my repair company of choice, at a very reasonable cost.

    I couldn't wait to write this review because I am over the moon pleased with this company! John…read moreresponded immediately. He was timely, thorough and knowledgeable. We have an a unusual stove and he was able to order a part and had the oven back up and running within a week. During these COVID times parts are difficult to get but he had a supplier that had our part in stock and shipped it to him immediately. As soon as he received it he was at our house installing the part. We are back in business and I am very grateful!

    George Washington Toma TV and Appliance

    George Washington Toma TV and Appliance

    4.0(76 reviews)
    12.3 mi
    $$

    After a week in the hospital, I came home to a broken washer/dryer combo. I was unable to leave the…read morehouse, so I did what I always have in the past when I needed an appliance: I called Toma. There IS always a Toma to talk to, or at least one of their incredible customer service reps or two in my case. I was connected to Zak, who is a gift to Toma's Customer Service team. He walked me through what was available in the stackable series they carry, and he found one I might like. His kindness and patience were commendable. I was a mess and would have hung up on me. What I should have done, if I were in better shape, was secure my measurements for the space. Well, here we go--the new washer/dryer was very tall, like the controls are built for a basketball player. Not good if you need a chair to dry the Bean Jeans. I called Zak, who totally understood the issues and put me in touch with Wilfredo. He found the perfect solution to the issues, worked along with Zak to get them delivered quickly, and we now have clean clothes. Zac and Wilfredo are the reason why we continue to shop at Toma

    Youseline, the Sales Rep was very helpful and informative in helping us to select and order a new…read morerefrigerator. She was great to deal with. Because it was a special order, she provided us with a loaner in the interim. She set up both deliveries - the loaner and the new one. Both delivery teams were excellent. We are very happy with the entire experience and our new fridge. John and Diane Gill, Long Time Toma Customers

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    George Washington Toma TV and Appliance - Come talk to a Toma!

    Come talk to a Toma!

    George Washington Toma TV and Appliance - FBA Award winner

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    FBA Award winner

    Kelly's Appliance Center - appliances - Updated September 2026

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