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Kelly's Pot Pies & More

5.0 (1 review)
Closed • 10:00 am - 5:30 pm
Updated 2 months ago

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19 days ago

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Hansen’s Ice Cream Parlor

Hansen’s Ice Cream Parlor

3.9
(13 reviews)
6.6 mi

Fun place to visit in downtown Burlington! They had a wide variety of ice cream and very family…read morefriendly. Cute decor and a classic old fashion ice cream parlor. They do also sell popcorn in a variety of flavors. I bet it gets busy on a hot summer day! We had the peanut butter cup and it was delicious! Had to get a pint for home as well.

If I could give zero stars, I would. We frequent the Hansen's in Wilmot and decided to drive a bit…read morefurther to this location to give it a try. Big mistake. We arrived tonight at 9:08, well before their 9:30 closing time. That's 22 minutes to scoop ice cream, more than enough time. From the second we walked in, the attitude was unbearable. One girl loudly says, "What can I get started for you RIGHT AWAY" emphasizing right away as if we were somehow inconveniencing her by showing up during open business hours. Completely unnecessary and rude. Then it got worse. The employees started whispering back and forth in front of us, one even ran over to check the clock and looked baffled that we dared to be there. They giggled, put their hands up, and blatantly made fun of us while we stood there. Disgusting, unprofessional, and childish. It was so uncomfortable that 3 out of the 5 of us didn't even bother ordering anything. Imagine driving out of your way to support a business and being mocked to the point where you lose your appetite. I've never felt so unwelcome in an establishment, especially one that's supposed to be about family, fun, and community. This location made a joke out of their customers, and I'll never come back. Hansen's in Wilmot knows how to treat people with respect, but this place? Absolutely not.

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Hansen’s Ice Cream Parlor
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Kelly's Pot Pies & More - desserts - Updated July 2026

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