Love Nick's Roast Beef - been eating here for years. The prices have increased significantly but the portions are still great. read more

1-2-3-4-5. TL;DR: I wanted to enjoy Kelly's. Really. I didn't. I signed up for the loyalty program. Attempt 1:I tried to place an order online and use a Kelly's gift card that I received, as well - a gift. Sorry, gift cards not accepted online. Attempt 2:I logged in and tried to use the app. Upon checkout, gift cards not accepted. Attempt 3:I went to the restaurant and went to a kiosk (order here!). I logged in and entered my first item (roast beef). The second item was not programmed into the kiosk. Attempt 4:I went to a cashier and told them what I wanted to order. They don't accept the voucher from the loyalty program if paid with a gift card. Attempt 5:The cashier got a manager who informed me it required a credit card to register the loyalty program and then I could use the gift card. Order went through. Then I waited. And waited. 18 minutes for a roast beef sandwich and fried pickles. That's all. I had to change my order from eat-in to take-out. I eventually was given a bag with food. The pickles were there and they were ok. The roast beef was there and it was decent. But neither was properly prepared and both missed ingredients that were on the receipt. Whoops. Order failure. Oh, due to the extensive time to place the order and get the food, I was not able to finish things before my next meeting. So it was mostly a waste. How unfortunate. read more

Ordered our from Kelly's and their chicken fingers are so different and not like they used to be which is a huge disappointment. Additionally, they changed their fries and I believe changed the way they batter the fish. The fish sandwich was good, but it tasted like a run of the mill roast beef place fish sandwich. So yeah sure it was good, but not good enough for me to order meals for the family there again. Tartar sauce has remained the same, THANK GOD. read more

The best roast beef sandwich in the planet. I wish we had one on the west coast. My first stop after leaving Logan whenever I return to Boston. Sauce, Cheese, pickles... I'm literally crazing one right now! read more

Kelly's Roast Beef - Kelly's Roast Beef - Sandwiches Near Me - Saugus, Massachusetts

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Update! I'm happy to say that things have improved. We decided to give it another chance and have tried the roast beef. It's still a great sandwich. Some of the niceties are back, but I can't say it's the same. The employees still seem unhappy, and the quality of the service has suffered. Chips are back but still no pickle... Sorry. They have some new menu offerings, but I haven't tried. The roast beef is still on point and I'm happy for the original owners that at least is unchanged. Fish sandwich is still pretty good, but the portion is much smaller. read more

Was in the mood for a roast beef sandwich, so said why not. Well... this place was not busy, it's very old and worn inside. My order was simple, just a roast beef meal. They forgot the sauces, seemed irritated I asked for them. Food was uninspiring. Bathrooms are disgraceful. Whole place needs a complete revamp and lighter atmosphere, better execution on the food. I've had roast beef at Liberty in Melrose and that was dramatically better. Shame. read more

The drive through was a 20+ minute wait for a grilled cheese sandwich and fries. This was 9pm on a Saturday night. What I received was a cold, slapped together, raw sandwich. Pictures are listed below. Certainly not worth the nearly $10.00 I paid. These pictures are 15 minutes after I received it. Looks like 2 or 3 pieces of cheese put in the middle of the bread before cooking. The outside didn't have butter spread evenly on the outside. It wasn't cooked enough to eat. I opened up the sandwich to check it out. Took pictures. Shameful! You should be ashamed of yourselves. If you don't have the staff to run the drive through then close it down. I'm on a tight budget and could of bought a loaf of bread, cheese, and made my own. What a let down. F- rating read more

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Ambiance: We ordered through the drive thru window since we were on our way out of the city from the airport. Service: The people at the drive thru were friendly. Food: I was not expecting much, but the food did not look appetizing at all! The roast beef looked sad and gray, and the side of onion rings looked tattered rather than battered. Everything was bland. No seasoning. Overall, a disappointing experience! read more

I went to kelly's roast beef on broadway in saugus and honestly it was kinda frustrating. we waited about an hour for our food which is way longer than it should be. we went up 3 times to ask about it, first they said 15 minutes, then 5 minutes, but still nothing came out. the third time we went up we literally saw our food just sitting on the hot counter and had to point it out. it seemed like they forgot about our order. the manager finally came over and said they wouldn't give us the food since it had been sitting there for a while, which i respect, and they remade it pretty fast. the food was fine once we got it but the whole wait and no communication just made the experience annoying. definitely something they need to fix. read more

Probably the worst Roast Beef on the North Shore. I wouldn't even stop here in an emergency. I've literally thrown beefs away after I've mistakenly ordered from here. inedible. Don't listen to the hype. Kelly's was good over 30 years ago and hasn't been good since they franchised. read more

Cold fries Cold onion rings 4 chicken fingers for 20 bucks. ( honestly Mcdonalds is high end compared to this place . ) they tried to negotiate a refund with me too haha what a joke . Never again will i return to Kellys Roast Beef i used to love this place . read more

Horrible place. Been going there since it opened years ago . First time back in months. Went inside. Nobody to take my order. Forced me to use a self serve computer which I could not get to work properly. Had to yell down to workers to help me twice. I asked for scallops and was told they no longer sell them. I asked why and was told the new owner basically took everything off the menu that people liked. I said do he is the one destroying the place? Worker nodded yes. The AC wasn't working so place was like 85 degrees inside. The grill was broke so no sandwiches were available. I bought a clam plate for $37.50 which was half the size of past ones and clams were rubbery. They now add this plastic plate under food which is like 2 inches high which gives the illusion that there is more food on the plate than there is. I will end here bc there is just too much bad to mention. I expressed my dissatisfaction to 3 different employees and nobody apologized or made excuses, they baseball acknowledge that the place now sucks. read more

It's been many years since I've been to Kelly's roast beef. It used to have a great roast beef sandwich with a grilled roll & awesome onion rings. No more the roast beef was not rare & the onion rings were not thin sliced & the batter was different than how I remember them. Very unhappy. A waste of $40.00 I 'll stick with Roasty's in Portland Maine & George & Leon's in Westbrook Maine. These two locations know how to make a fantastic sandwich. Good bye Kelly 's roast beef- never coming back. read more

Have to say exactly like another person did in a previous review. I would like to remember Kelly's as it was. Growing up in Everett, going to Kelly's on Revere beach was a regular thing. Always loved the food. The roast beef sandwich had a burnt bun, and the roast beef was very fatty. The onion rings were horrible and tasted burnt. Not the quality I was used to at Kelly's. Lastly, the area behind the counter didn't look very clean. I don't like to give reviews like this, but I hope this Saugus Kelly's location can get back to the standard that was Kelly's. read more

I sent this message on 2/5/26, 2/10/26 and again on 2/14/26 and have not received a reply. They can't be bothered to reply to a customer complaint of a horrible food order. Hi, I ordered a takeout side of clams at the Saugus location at 11:59 today (2/5/26). Ticket 0064 Bin D3, Robert G SvrCk 23. They were the worst I have ever had. They were very over cooked, looking more like clam strips. The very small belly's were so dried out, they were unrecognizable from the rest. I had to spit out the neck of each clam as it was like rubber. The order came out in about 3 minutes which made me think the were left over and reheated. I am very disappointed. I trashed them after eating a few. I would think you don't want such a poor product to be served. Just wanted to know and make it right. read more

Don't get the tuna roll - it's all mayo with a side of tuna - I couldn't even eat it - so nasty read more

Kelly's Roast Beef - Mayo roll with tuna - Sandwiches Near Me - Saugus, Massachusetts

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Even though I am not a fan of their roast beef, long drive-thru waits, or seafood portions, their clam chowder is my favorite!

I can't even go here anymore. There's nobody in the drive-through line, I go around the corner after having a water taken by somebody didn't quite know what he was doing and there are three cars parked. 15 minutes later one moves forward. I come here at 9:45 would it closes at 10:00 and I'm like hello.. hello.. The drive-thru doesn't even answer. I had to walk in there people just wandering around with no purpose and I ordered something and it took another 15 minutes. I mean it's got to be just a matter of weeks before you see 'For Lease' outside of the location if not all locations. It is absolutely terrible and I just can't believe whoever bought the place was able to destroy it in such a short time. Maybe get a couple cameras in here and watch the employees and see if they're doing anything It's got to be something.. I mean I really seriously can't even go here anymore It's just I don't have a half an hour at the end of the day to sit and be frustrated. I hope somebody gets on the ball and fixes the situation cuz this business is just in a nosedive and It really should have been easy when you have such a name behind you to make it work. read more

Kelly's Roast Beef has been a staple of Route 1 in Saugus for many years. It is yet another spot that reminds me of childhood and is definitely unique- you will remember it. The inside sports red booth seats and has a large seating area. You will find two fish tanks in the dining area which always stood out to me and made me remember this face since I was young. Well...the fish and the ugly clown face next to the front counter that is also a staple of this location- and I mean ugly in the best way just to clarify. Ordering was quick and they give you a number, delivering food when it is ready. We had a few hiccups post-ordering however. Instead of delivering all of the food at once, the chicken plate I ordered took a while, but one of the staff was happy to grab a quick complimentary side order for me while I waited. A few sauces were forgotten, but when I went to ask they had them ready and recognized they had not gotten them to us yet. Despite the few hiccups, they recognized them and remedied them immediately and I think that sort of attentiveness is oft forgotten or thrown to the wayside nowadays. The staff are all quite kind. The food was great. There were three of use and we ordered two chicken plates ($9 each at the time of writing this which is amazing), mozzarella sticks, and a roast beef sandwich. True to their claim to being some of the best in roast beef, Kelly's did not disappoint in that department. It is a local chain and I am always happy to come back and spend my money here whenever I get the chance. Stop by and give the locals your business and preserve the local restaurants and chains along Route 1! read more

Huge space and I liked the carousel decor. The roast beef sandwich was good but I wish the meat was hot. The fries and onion rings were really good. Great service. read more

Wow, this place has gone to hell. Used to be decent, but now the service sucks, the food is disgusting, the portions are half of what they were (thankfully, haha). Ridiculously expensive as well. The interior of the restaurant is dirty, and the fish tank desperately needs to be cleaned. I won't bother eating there again, I honestly will get sick to my stomach every time I think about the awful roast beef sandwich they just charged me $15 for. read more

Ordered 3 roast beef sandwiches and a chicken parm. The chicken parm was really good. However the roast beef sandwiches were not very good the onion rolls were dried out and burned. Two of our sandwiches came with fry onion ring combo they were cold which made no sense cause the place was very busy. And the staff was unfriendly and unapproachable. When they brought out our food one meal was missing a side we mentioned to the employee bringing your table he just plopped the tray down and walked off. So we went to counter to get it and no one would acknowledge we were there. Eventually we got it. The place is huge and had plenty of seating for as busy as it was however a lot of tables just had abandoned trays with food on them that were not cleaned up. Since we drove almost 2 hours the experience was very disappointing. read more

I always enjoyed coming here as a kid and on my visit back to MA today to see family we were really disappointed in the food and service. Very sour staff- cold roast beef- and it was kind of dirty. The roast beef itself was tasty- but cold. I remember their sandwiches being served hot. The airport location does a better job. read more

No cheese on the fries and forgot our burger for the SECOND time last time we went there they forgot our burger too. I called and spoke to what sounded like a 13 year old manager who told me we could drive BACK up route one. I'm never going back to this place. read more

Kelly's Roast Beef - Large Cheese Fries "cheese fries" - Sandwiches Near Me - Saugus, Massachusetts

Terrible awful food came out raw. French fries went back in. They came out burnt, and then they harassed me and hit me you never come here. I am suing them. read more

Horrible service. Waiting close to 30 minutes for one sandwich when it wasn't even busy inside. Employees look lost . Complete disorganization. Will never come here again. read more

I've been going to Kelly's for over 50 years, but, after today I won't go back. I ordered a small roast beef meal. The beef tasted like pastrami. I'm choosing to believe they used the same slicer for both. It was horrible. The onion rings had been fried so long you could use them to knock on a door. They pour their sodas from one fountain spout so regardless of what you order your drink is mixed with previous order. The quality was awful and now it's a chain so prices up and quality down. So sad. What could be improved? Give people the quality they deserve and expect based on the original Kelly's reputation. read more

Ever looking for a large menu with quality food combined with a fast-casual sitdown dining experience? Kelly's is your spot. There's always plenty of seating, and the place is known for 2 things 1) having a huge fish tank (providing entertainment and mainly curiosity as to why it feels like I'm at the aquarium while waiting for my food) and 2) their random horse statues that look like they came from a merry-go-round at the Marshfield Fair 50+ years ago. So random but I love it. You know you're at Kelly's when you see the tanks and the horses. They have delicious onion rings, chicken tenders, and fries. I travel 45 minutes for their roast beef with cheese and sauce and it's worth every minute of it. I wish they would slap on a little more sauce for my roast beef but it's delicious nonetheless. They've got a lengthy seafood menu too, although I personally haven't ordered any seafood from here so I can't speak on it. I can't wait for the new Kelly's to open in Dedham! That's a closer location for me, and I know I'm going to become a regular a little too soon. read more

Kelly's Roast Beef - Roast Beef with cheese and sauce and a side of half fries half onion rings. Up top is chicken tenders and fries - Sandwiches Near Me - Saugus, Massachusetts

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No. No. No. No. What was I thinking going back here. Damn the food is bad. I saw the chowder was on a top ten list and I won't embarrass the hopeless fool who thought that, but it's just some potatoes and clams in a cup of milk with an off taste. You know what's worse? The fried shrimp are. They are so bad. The outside is crispy but the batter isn't cooked all the way through. So you bite in and get this mushy layer between the crust and the shrimp. It almost made me sick. Had maybe two and a half of those before I bowed out and threw the rest away. People were nice enough but the food is so bad I'm never going back. It's really sad that this restaurant is something we're famous for! read more

Kelly's Roast Beef - Clam chowder - Sandwiches Near Me - Saugus, Massachusetts

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I've been a customer for over 50 yrs so I know what to expect Like very thinly sliced beef, med.rare and served warm This meal was the worst I ever had there, cold, thick chewy roast beef slices and the fries and rings were barely warm and about 1/2 the usual portions Also, the take out line was one car when I ordered, we sat for 6-7 minutes without moving when the car in front of me only ordered drinks, that's unacceptable! Where is the management to keep things moving along? This was a failure I'll think twice before I go here again read more

A once iconic local chain is now far more overpriced and not worth the visit any longer. The portions while still costing far more than previously have been cut in half by the new ownership. Employees are always ready to assist promptly and usually friendly but the value has gone downhill significantly recently. It is always clean enough and friendly enough, etc but although always overpriced for what it is , once provided large enough portions to somewhat justify the prices. I've gone twice since the new ownership and left feeling as I paid for nothing much more than the name on the building. My Scallop plate had 6 scallops. There have always been better options for sandwiches and seafood .Kelly's used to be consistent and convenient. I'm not unaware of recent inflation either as I go out a few times and know what things cost nowadays. Kelly's is just not worth it any longer . Until now as a lifelong patron I am 100% sure this place will be nothing more than a memory 5 years from now unless someone turns it around because people will only come for the name for so long. read more

The Saugus location night crew is beyond terrible. The food was ABSOLUTELY DISGUSTING. I wanted a salad w/roast beef on it (that I've gotten there numerous times!) and the dimwit working the cash register was too lazy to ask how to ring it up b/c she wanted to go back to playing w/ her friend. I got my husband chicken fingers that had no chicken in them and I tried on of his flaccid ,cold fries and spit it out it as not even edible. Finally, we were heading out of town so I asked the moron that may have been a manager if there were napkins in the bag 3x and he said yes and naturally, no napkins. We go to the one on the beach and it is like night and day. They need to send the simpletons that work Saugus at night to train at the beach and learn what good customer service means! read more

We went because we remember how good Kelly's was (Revere). We ordered shrimp with coleslaw, which cost $15. My husband had a 2-combo platter with clam and scallop, which was about $34, as shown in the picture below. We were so disappointed. The description for my shrimp was extra large. Those shrimp were medium Size if you buy them at the grocery stores. The shrimp was juicy, just that's not extra large. The clam was good, but the scallop had a burnt aftertaste. My husband went and complained that they replaced our scallops (4), which were pretty good -If the price is decent we dont even bother to complain we just simple never be back. But since its $$$ we want our money worthed- They said everything was cooked by a timer. Our cashier seemed pretty new; he appeared very nervous, and the one who brought us the replacement scallops was just straight-faced, with no apology for the mishap. The place is very clean, has lots of windows, but a challenging location. Never again come here, it's overpriced and has terrible service. read more

We ordered a lobster roll and clam plate. Lobster was salty and washed out, basically they washed the lobster scraps and pounded on the salt. Not to mention is was stringy. Clams I must say were pretty good however the french fries and onion rings were too salty. Not sure what happened to this place but we will not be going back. read more

Two words: fish sandwich. It was delicious. I think they have revamped this item. No fries but you get an incredible piece of haddock fillet, big, flaky. It was perfect. Don't miss the fries, it's just less food for the day and not extra exercise. Ha! We ordered a pint of chowder and split that, plenty for two and lots of clams. This location is their lead restaurant not far from corporate. Anyone remember the Red Coach Grill restaurant? Dating myself, but this Kelly's location was where it was at when I was a kid. You would slide your tray, pick out your sides and steak. Kelly's at this location in Saugus is conveniently located and has ample parking space and a drive through window. read more

I've been coming here for 30 years and I miss their old chicken fingers they changed them and now they're very flat. They got rid of their fish tank so now it looks empty the restaurants clean and yeah. read more

Kelly's Roast Beef - Sandwiches Near Me - Saugus, Massachusetts

The food needs a complete overhaul. The quality has dropped from 9 to maybe a high 2. We thought maybe give it one more try thinking the new ownership would start listening to Kelly's long time customers who are begging for a reversal. Instead prices continue to go up while the food continues to spiral downward. It's been nearly three months since our last visit and things have reached new lows. The roast beef was stone cold as were the fries when they arrived at our table. Little chance that happens during the short walk from the kitchen to our location by the fish tank. As with the last three prior visits the meat had no flavor and nearly raw, the fries looked and tasted like poor quality fast food. Considering what we paid for this absolutely inedible meal, it's makes me sick just thinking about it. Obviously the corporation doesn't care that we are all asking for the same thing. BRING OUR KELLYS BACK!!!! Seeing no responses from ownership to dozens upon dozens of recent comments on this and other sites from patrons disappointed with a place they once loved speaks volumes. I've lost hope as have others and until I hear otherwise my dollars will a find more deserving restaurants. read more

Frank McCarthy and Ray Carey would be ASHAMED of the slop you serve today. Discontinued all of your best food. Nothing wrong with this specific location but this now CORPORATE FRANCHISE is a disgrace. $55 for the below pictured lobster roll and a tiny drink because, inexplicably, you got rid of large drinks. Just a mind-bogglingly bad product. read more

Kelly's Roast Beef - A disgraceful $50 Lobster Roll - Sandwiches Near Me - Saugus, Massachusetts

I didn't know I needed Boston roast beef sandwiches in my life but I stand corrected!

My wife and I went here yesterday. We got a scallop dinner the scallops with a sweet, sweet sweet. I like the bake scallops. We got onion rings, and french fries with it. Also, we bought our puppy a plain cheeseburger. Needless to say he loved it. Thumbs up to Kelly's. read more