We truly enjoyed a leisurely lunch today at Kelsey's Richmond Hill. We need to give a lot of the credit and thanks to our server, Sarah, who was always there when we needed her. She provided us with some excellent suggestions for food and drinks as well as impeccable service coming from a warm and friendly person. While my wife was thoroughly enjoying a cup of tea and a hearty soup with salad and a sandwich, I was just beside myself with every bite of the mushroom melt burger. The burger and fries were prepared and cooked to perfection. I highly recommend that you try this burger, especially if you love mushrooms. Treat yourself. I was also introduced to a delicious refreshing beer called Muskoka Pineapple Ninja. I've never seen it before and it appears that if I can't find anywhere else I'll have to go back. All in all, this was a perfect afternoon. Also, we have promised ourselves that we are going to do this again next week. read more

This is your standard chain restaurant. Menu is your typical chain/bar restaurant. We popped into the location by the theatre at Hwy 7 and Yonge on a Friday night and it was almost empty. What was ordered: Chicken finger Mac and Cheese Nachos with ground beef Chicken Quesadillas Note the protein for the nachos and chicken are an extra charge. In general food is okay, not the worst but not the best either. Service could have been better. Our food arrived and we had no utensils or napkins or share plates despite the fact that 2 of our dishes were shareable. We had to ask for this and were brought just napkins and utensils. 5 minutes later our server brought plates...like it was an afterthought. read more

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The only reason I come here is location. This is right by Silvercity Richmond hill and connected to go train and viva bus station, it has ample parking and a great convenience factor before movie. Food is speedy but average at best. Service and cleanliness is typical chain expectation. It has a nice patio. read more

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Takeout experience only! Placed an order through the Kelseys app for the Family Rib Bundle (52.99). This includes 2 half racks of ribs with choice of sauce, side and coleslaw. Then there are 2 kids meals (main and side) and 2 chocolate chip cookies. It is a TON of food for only $53. For the sides, we opted for fries, sweet potato fries, onion rings and kettle chips. For the kids meals, we went for the chicken fingers. I'd probably only recommend getting the chicken fingers as you get a choice of sauce and also it sounds a lot better than the other kids meal options. The ribs are great here, dare I say better than some actual BBQ and smokehouse places I've had recently in Toronto. Great taste, fall off the bone. The chicken fingers are pretty great too, there's lots of sauces to choose from and you can also choose to have it tossed or on the side. You'll realize if you get this bundle you'll have to select so many things cause there's a ton of options for kids mains and sides for the rib meals. The sides are pretty average, family really likes the kettle chips and it can be a snack the next day too. Chocolate chip cookies are also HUGE. Biggest I've seen for sure. If you have kids, maybe don't let them eat the whole thing! Portions are absolutely massive, ribs are great, chicken fingers are great, sides are average! If you're hungry, this is the place. read more

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This is my first time trying any Kelseys location. Came here for late night dinner with a larger group, and the service was great. There was a wide selection to choose from, and I went with the Mediterranean Salmon as it felt like one of the healthier options. For the price, it was a bit smaller than I expected. The rice was kind of bland, and there was nothing spectacular about the salmon. It was supposed to be topped with pesto, but I didn't really taste it. It's pretty much an average dish. However, they did give out Funnel Cake Fries on the house since we had a birthday in the group, and those tasted fantastic! Overall, it was a nice place for a social gathering, but the food is average. read more

Kelseys Original Roadhouse - Mediterranean Salmon - Comfort Food Near Me - Richmond Hill, Ontario

We only had beer so I can only do review for beer for now. We went for happy hour on both days. After 8pm until closing time. The service was a little slow I find, but since we didn't order food and just wanted to chat it was okay. I was surprised didn't see too many people in the restaurant on Sunday around 8pm. They used to have fried chicken thigh or leg and not just wings, I wish they can get that back. I do suggest the Alfredo pasta with either chicken or shrimp that's what I liked to order before. read more

Kelseys Original Roadhouse - Canadian - Comfort Food Near Me - Richmond Hill, Ontario

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We were with another couple last night and all were disappointed with the service and food. The wait was not long but the fries were cold. The waitress took it back to reheat but by time it came we had finished eating the main course. We did not want the fries by this time. the manager came over, apologized and to make up for it, offered a piece of cake for the 4 of us. We were give a $ 10 discount which meant it matched almost the amount of the tax. We felt they did not appreciate our business. We will never return. read more

This location is not closed. It opened this month and it is better than average. The food taste better when you have a new devices on the menu and the look is alive. Check it out before or after watching the movie. read more

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Its a saturday afternoon and we waited for 20 minutes at the door where no one bothered to greet us. I would understand if its packed but clearly there were many seats available. After finally being seated, we were shown to a table. The server did not give us the lunch menu and instead only gave the regular one, so we had to get up and grab one ourselves. They also did not ask us what we wanted to drink. Got the grilled cheese and soup, and the spinach dip w pitas. 4 stars for the food but 2 stars off for service and waiting time. read more

Kelseys Original Roadhouse - Spinach and cheese dip with pitas - Comfort Food Near Me - Richmond Hill, Ontario

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What's with the ripped seats in the booth? I checked and other booth seats were ripped. It's time to repair. The beet and goat cheese salad with chicken was delicious. Too bad it was drowning in dressing. Service was fine but the place was not busy so that's to be expected. I was surprised it wasn't busier for dinner given its proximity to the large movie theatre. The place is a bit cheesy from the old-timey decor to the fact that almost every dish has cheese in it. As far as chain restaurants go, this one is average. read more

Kelseys Original Roadhouse - typical old time artwork - Comfort Food Near Me - Richmond Hill, Ontario

The Richmond Hill Kelseys reopened after a while of being closed and we had not tried it since it opened so decided to go there. This place is a disaster. It was very empty on a Friday night, that should have been the first clue!! The food was terrible! I would not recommend thus even to my worst enemy! Keep away! read more

worst meal I have ever had, burger was dry and cold, bun was stale, onion rings overdone. Pepsi was good.

Well, this is a difficult review to do. I ordered the Thai Curry Bowl, which was actually very tasty and just fine. My group ordered the Two Bacon Mac 'N' Cheese and a Steak, Beet and Goat Cheese Salad. The first steak was cooked well done when medium rare was ordered. They apologized and cooked it again and made the meal complimentary. They also gave us a wine and bread sticks at no charge. Rather good customer service in the end. The food ended up all being ok and our service staff were good so we tipped them on what the amount would have been. We did not like the chewing gum host that seated us though. read more

Came here on a Tuesday night and it wasn't too busy. Pros: - Nice ambiance - Good service (Lindsay was great) Cons: - Pricey for the quantity offered - Food was sub par - No calories on menu read more

Kelseys Original Roadhouse - Four Cheese Spinach Dip $12.49 Taste: 2.5/5 - Comfort Food Near Me - Richmond Hill, Ontario

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This Kelsey's gets a lot of bad rap for one reason or another. I for one think it's a pretty reasonable option in certain circumstances. Circumstances that call for feeding a group with varying tastes and catching a pre-movie meal/drinks. The Good: - Half-price wings on Thursdays (comes out to $10 for 20 wings) - Accommodates kids and dieters (they have a nutrition guide online) - Servers are quick - You can buy your movie ticket from them for $8 - Food is consistent The Bad: - They have a bar, but I'm convinced that no one here knows how to poor a beer properly Service: 7/10 Food: 6/10 Value: 6/10 read more

Kelseys Original Roadhouse - Comfort Food Near Me - Richmond Hill, Ontario

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I was in the area waiting for a movie to start with time to kill. Wanted to go to Montana's for dinner but with the backlog, I didn't think the timing would work so we decided to walk a bit further to Kelsey's. As far as food chains in Canada go, Kelsey's is like the Coffee Time of the coffee chain world. They have a variety of items but the quality is meh... The layout is nice and they have a big bar area with large TVs. The service is pretty friendly but I think that's pretty standard and part of the standard corporate manual for all of the food chains. There are plenty of food items to choose from. Probably about the same amount as a place like Jack Astors but a few less than Pickle Barrel or Boston Pizza. If you're really hungry, this place probably gives you most food on your plate. In fact, if you're more than one and neither of you are very hungry, you might be able to get by with one appetizer and one main. Sadly, the reason why this food chain is at or near the bottom of the food chain is that it is afraid to use seasoning. I've never had so many items taste like water. The potato skins were bland, the batter on the chicken fingers had no flavour and even the vinaigrette salad dressing had no acidity. I'm not sure if their chefs are worried about customers complaining that their food is too spicy or if they are trying to cut costs but if there's no taste in the food and you're going to give big portions, you're going to end up with alot of waste. I think the best thing a customer can do with their unfinished food is take it home and repurpose it into their own meal and use their own seasoning to make it better. I should have stayed and waited at Montana's... *sigh* read more

Kelseys Original Roadhouse - Messy Fish Sandwich - Comfort Food Near Me - Richmond Hill, Ontario

2.5 Pros: Friendly service Plenty of seating space Cons: Food is very meh at best Let's get this out of the way first. I rarely eat at places like Kelsey's, Jack Astors, Casey's, etc. The only reason we were here was I had a gift card I received from work. I'm not a big fan of chains honestly to begin with. This Kelsey's location is pretty spacious. It's the perfect place for a family after seeing a movie at the Cineplex next door. Walking in, we're immediately greeted by a friendly hostess. When you come to a place like this, expect friendly service with a smile. It's in the manual of all these types of places. As long as you're not being a jerk, you'll have a pleasant experience service wise. We ordered the fish and chips, chicken apple pecan salad, and a kids meal for our little one which was a pasta dish. Food doesn't take too long to come out but it wasn't terribly busy when we were there. Fish and chips: I wasn't too impressed with this one. The batter on the fish was way too crunchy/hard and the fish itself was very mushy. My work place cafeteria is not the best by far, but even they made a better fish and chips. The fries were OK, but could not save the dish. chicken apple pecan salad: This one according to my GF was much better. There's a lot of variety in the salad which works for and against it. You get a bunch of different tastes, but not enough of the actual greens because they have so much items to put in. The breaded chicken pieces were pretty good though. Kid meal: The fact that my little one took 2-3 bites of the pasta and didn't want anymore said it all. She usually loves pasta. I took a bite myself and knew why. Pasta was way overdone, and barely any sauce. No taste at all. The salad that came with pasta was good. I want to like this place better because of the great service. Our meal just wasn't up to par unfortuantely. read more

Kelseys Original Roadhouse - Chicken apple pecan salad - Comfort Food Near Me - Richmond Hill, Ontario

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Compared to Montanas, service was much better- we went a bit early for a quick bit o. Halloween; food was ok- generic Buffalo chicken with a lonely pickle- sodium bomb. My wife ordered a salad which she said was good. read more

Kelseys Original Roadhouse - Generic Buffalo Sammie - Comfort Food Near Me - Richmond Hill, Ontario

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Not bad Kelsey's, Not bad! I have to mention for this location (not sure abut the others) they really stepped up their game within the last couple of months. My boyfriend and I came here for lunch and first thing we noticed are a bunch of limes at the side of the building sitting in the snow, the reason i'm mentioning this is because people could easily slip on them. The whole time we we're there till the end, the limes were still outside, no one cleaned them up. Anyway we we're greeted and seated and our server introduced herself. I got to say Kelsey's has a very inviting bar area. They also have pretty good specials. My boyfriend ordered one of the burgers called stack of something and it was on special for 9.99 +fries and i ordered the messy fish sandwich 12.99. The food looked ssoooo good when it arrived to our table. I ordered the messy fish sandwich before but it was never this good, the batter was perfect crunchy and not detached from the fish at all. It was a really good amount of fish and IT GETS REALLY MESSY. but its so worth it. I loved it my boyfriend said he really enjoyed his burger, there was a lot of burger juices coming from it. good sign !! Also a couple months prior we ordered the loaded nachos which were THE BOMB and battered calamari which i thought was a little tiny bit on the salty side. ALL in ALL I feel better about coming to Kelsey's now and they really do have a good menu and atmosphere. The only thing i was not happy with which isn't a problem and most places do this, and have to stop is auction off food. We came for lunch they were not busy at all we are only 2 people so there is no reason you have to ask which order was whos. it should be easy to remember. read more

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Mainly came here due to the proximity of the restaurant to the movie theatre and being able to get the "movie and a dinner" deal. I decided to try their balsamic glazed chicken with mashed potatoes and steamed vegetables. So, my entree came with two chicken breasts completely soaked in the sauce with just a bit of mashed potatoes and veggies. I could not finish my meal because of the overbearing amount of the glaze on my plate. The mashed potato on the side tasted a lot better than anything and I would have preferred having that as my main to be honest. Tip: ask for the sauce to be on the side. Others at the table had the salmon entree and a steak with chipotle shrimp. Both really enjoyed their food and finished their meals. Hence 2 out of the 5 stars. I also happened to stumble upon a very interesting dessert they offered..Nutella filled donut bites...!!! How can you resist something like that?? So I ordered them and I did not expect to get so many, so definitely only get them if you're 2+ at a table or super hungry for some chocolate! They were really good, minus being very fried. And that is where my third star comes from! Service was pretty good; we were seated right away. Our waitress was really nice and would check up on us once in a while. It was pretty packed so it's a nice place to eat before watching a movie. read more

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Came here on New Year's Day at 12:00 p.m. We were the only ones in the restaurant, allowing us to be initially served quickly. However, as things started getting busier around 12:30 to 1:00 p.m., it was rather difficult finding our waitress to request our waters be filled and to order dessert. MAIN (Lunch Menu): 1/2 Pesto Flatbread and Garden Salad The salad was okay - nothing particularly special about it. A minor detail that I did appreciate was the fact that they placed the dressing on the side as opposed to on the salad. It's not uncommon for salads to be overdressed at times. However, I was disappointed with the flatbread. I was expecting a warm fluffy dish, but instead, the flatbread was extremely crisp - almost like a very thick, crispy chip. Though the bread itself was not great, the toppings (tomatoes and cheese) were fresh and light. read more

Kelseys Original Roadhouse - Lunch Menu: 1/2 Pesto Flatbread and Garden Salad - Comfort Food Near Me - Richmond Hill, Ontario

Tasteless food, bad customer service, plus not a good menu. I would skip this restaurant and try Montana's across the street, or someplace else. read more

Good food reasonable prices near the movies, what more can you ask for.

We went here after driving around for over half an hour. SERVICE: After declining to be seated in the bar area, which they asked everyone as they waited to be seated, we were seated in the southern area of the restaurant. We figured out quickly that they were sitting families on the southern end, and older adults and seniors on the northern end. Therefore we were sitting among young, loud children. The first waiter took her time in getting us drinks and taking our food order, as we mentioned that we were not in a rush for a movie. She did not return, as when our appetizer came, she started serving two large groups of 10+ people, and a male waiter had our appetizer in hand. Neither came back to ask us how we were doing. The male took our plates when we were finished and gave us our bill. FOOD: The appetizer we ordered was the "Four Cheese Spinach Dip." It was really good - full of flavour. The "fried pita chips" that were mentioned on the menu were actually slices of warmed-up pita. Mains: 1. Thai Curry Chicken Fingers - the menu mentioned that it came with red peppers, green onions, coconut, and green chili sauce. When it came to the table, there was no onion, and the coconut looked like melted cheese (on first taste though, it was definitely coconut). The other problem was that the chili sauce was only on the red pepper, therefore there was a limited amount. WARNING: This dish does not come with a free side. I added Sweet Potato Fries which was an additional $3.99. 2. "No Meat" Portobello Burger (gluten-free bun requested) - the mushroom was fried, therefore losing the great natural flavours. The goat cheese, red pepper, spinach, and aioli were limited, and if you removed the toppings from the bun, it was not even a lunch-sized salad. The bun itself was huge for the number of ingredients inside and it looked unappetizing. This dish came with a free side. The fries requested had too much potato. THE BILL: The male waiter said that he would remove the burger from the bill due to the issues discussed above. When the bill arrived, it had not been removed. We paid the bill and left a low tip. NOTE: For those who keep strictly Kosher, the options are quite limited, so read the menu carefully. I had thought of getting the Balsamic Chicken, but the balsamic part was a cream sauce. read more

I just don't like the food here. I don't know why I keep going back thinking that it'll be different from the last time. It never is. This particular time, he got the barbecue chicken sandwich (which he actually liked) with a side of cheese over a tiny salad. I had the bacon cheeseburger that came with a side of fries. They also had a promotion going on where you can add a appetizer (or half an app) to your meal for $5. We got the loaded fries. It looked nothing like the picture, not their fault though since it doesn't usually look like the picture. But it had barely any cheese and the gravy was salty and more onion than anything else. It was basically sour cream and fries. I don't know. It wasn't that awful where it was inedible, but I left feeling sad and unsatisfied. **Also, because it was the middle of the day, there were only maybe 2 servers working. We stood at the front waiting to be seated for a good 10 minutes. There was no one working at the bar, there was no one walking around the restaurant to see us - even as they were coming out of the kitchen, they didn't even look towards the front to check. Maybe I shouldn't rate restaurants when I started out hungry and grumpy. read more

Came to try out some new items on their menu. Server was nice however forgot my lemon with my water. Food was good and the place was not crowded and loud. read more

Kelseys Original Roadhouse - Greek salad with grilled chicken - Comfort Food Near Me - Richmond Hill, Ontario

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Favourite Kelsey's out of all the Kelsey's out there. The service is great, drinks are always cold & refreshing, food is always hot & delicious, and just a good time. You absolutely can NOT go wrong with their burgers and their Doritos ranch chicken fingers. Oh and their spinach dip (& wanton nachos) are always a crowd pleaser! Love this place! read more

Kelseys Original Roadhouse - Burger 101 with cheese on a pretzel bun! - Comfort Food Near Me - Richmond Hill, Ontario

The worst restaurant experience ever. Strike #1 When me and my family of 5 arrived for my cousins birthday, the restaraunt was below freezing temperature. I've been to many over air conditioned establishment ( movie theatres for example) but this was beyond cold. It almost felt like sitting in a fridge. It was so cold we literally had to grab our jackets, shawl, and even a blanket from our car ( I'm literally not exaggerating). We kindly asked management to turn it down. He said he would tune it off but by the end of our dinner although it was a little less freezing we still felt the cold breeze coming from the vents. One of the women I was taking to when I went to the restroom told me she asked for her and her party to be seated outside on the patio because they couldn't take the freezing restaraunt. Strike #2 After waiting over an hour for our food, we asked them if we could have some cheesy garlic bread twists to snack on. 3 of us ordered 2 twists each. The waiter said she would get it and bring it for us. 2 minutes later she came back to the table and asked if we still wanted the twists ... we said yes. 5 minutes later she comes back with complimentary chips and dip from management and asks again if we still wanted the twists... we said yes. She responds by saying "ok, let me see if we have enough" mind you, we are only asking for 6 twists. 5 minutes later she brings us this ( please see first picture), what looks to be old pieces of bread cut up and toasted with shredded cheese on top ( not twists!). At this point we knew they were out of twists and instead of telling us they decided to con us. 10 mins later we finally get our dry and flavourless food. My cousin ( who's birthday it was) ordered the same twists with her pasta and funny enough she actually got the twists. Looks like they might have only had one or two left and they saved it for my cousins meal. And can you imagine the waitress had the nerve to try and charge us for the old toasted bread with melted cheese. I had to kindly ask her to remove it because they weren't the real twists. ( please see picture of what the twists were suppose to look like in the second picture) Disgusting service overall . I will never go back to a Kelsey's ! read more

Kelseys Original Roadhouse - Comfort Food Near Me - Richmond Hill, Ontario

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My family typically enjoys our visits to Kelsey's. Our last visit was not up to the usual standard. Upon brining our concerns to management, we received very prompt and caring attention. I am most impressed how seriously management took our feedback!! I look forward to visiting this branch on another day. read more

Good service. Food is nice I have good time with this place . The music is good that's all I say and I get points yay point. Very accommodating read more

This place is always crowded with mostly mid 20's-early30's crowds. The food is average and you have lots to choose from. Great service with friendly and jovial staff. The only food I have enjoyed here is the curry shrimps and the funnel cake fries dessert. It was the first time I tried this dessert. It comes with strips of cinnamon sugar topped funnel cake and your choice of either chocolate or vanilla ice cream. They're pretty generous with the chocolate and caramel sauce on the vanilla ice cream too. I would come back here for dessert and coffee, but not for main food. read more

Solid American Kitchen, the drinks are OK but I think they go light on the alcohol in the mixers. The service is good. They have good variety of kids meals for $7.99 for drink , main with a side and desert. read more

I went to Kelsey's on May 27th 2017 Yes I know I my good didn't come on time because of an issue in the kitchen and that is fine I appreciate the manager coming out to apologize and the server that served us Ibrahim that also apologized I would like to thank Ibrahim, he is very good and very good server thank you so much for the service and we really enjoyed the good thank you and had excellent service read more

Quick starters Cold stale garliic bread Good Fries Chicken noodle soup - small bites and a small to medium portion - good enough to want more but not great with small portions of ingredients I would have liked it more hearty Fish and chips are a classic along with the buffalo chicken Shrimp and salmon was also good - well or Prepared salmon great Friendly service and pretty prompt Couldn't finished our servings so size was great read more

Well, I can just say I go there at least twice a month... love the food but can use some new food ideas, waiters are always cheerful and happy to serve you read more

Great food. Great service. Friendly staff. Lots of working televisions showing different sports events. Average prices. Great location. read more

Let's start off with the food. Firstly, some of there foods are pretty average. I love some of there specific dishes. I ask you to avoid the kids menu because even as a dad, I was disappointed for my daughter to not have many choices of food. The staff treated me really well and gave me some recommendations. The only reason why I rate this a 3 star is because of the location and the bad atmosphere it had. read more

Ribs were better than expected; burger patty seemed a bit on the small side; wings are okay. The menu mentions if you register for alerts you'll receive a free appetizer - but what you don't know until you register is that they set a delay so you don't receive the offer until the next day. Maybe I'm overly sensitive, but that rubs me the wrong way. Unsubscribe. Also not the friendliest servers. read more

Horrible service. Went there last week with a group of 4 at 2pm. Got seated after couple of minutes. The restaurant was less than half full. After 20 minutes a waitress came to take the a simple order. Exactly after 20 minutes she brought the drinks. And exactly after 20 minutes after the drinks our food came. The food was ok. While we were having our food all this time the waitress checked in on us only once. When we finished we have to go look for them to pay the bill. So did you notice the pattern of 20 minutes, it was as if a timer was set to 20 minutes. So if you want to kill time and not hungry this would be ideal. And just want to mention that this is my very first review even though i have been to many many Restaurants in my life. read more

I used to come to Kelsey's many 'a times when I was still going to high school. I had fond memories eating there. Flash forward many (mannny) years. After watching a movie with some friends, they suggested we eat at Kelsey's across from Silver City. I ordered the JD sirloin burger. The beef patty appeared to be in restaurant made, and it didn't seem that fresh or even seasoned. But that wasn't the worst part. After my 3rd bite into the burger, I almost broke my mouth when I chewed into a plastic milk tab. I was pretty disgusted, but I didn't want to gross my friends out, so I didn't let them know (cause I didn't want to ruin the moment.. Although I later told my gf, and she gave me the beats for not complaining while I was still there). Granted that this is probably a rare thing to happen to someone that eats there, but its also probably worth noting as well and to see if anybody else experiences anything simular. On the plus side, the fries were good. Although its pretty tough to mess up fries.. read more