A guy named Joe came out and did a very good job of inspecting the place for $325. He than went to…read moremy friends home same size and did the inspection for $275. No problem if I paid $50 more. The only problem I have is The Company said " once the termite work is completed they would come out and do a re-inspection at no costs. " They failed to mention it had to be done with them only or they will charge a new termite report for $325.00. Again, No problem if I have to repay. The problem is they agreed to do the re inspection and canceled it a day later due to them not getting the repair job. I told them their prices were 50% higher for simple repairs. Most customers can do the simple repairs or have a contractor friend do it below costs. This is the first time a termite company refused to complete the final inspection in the last 20 years. IT IS BETTER TO PICK A TERMITE COMPANY THAT ONLY DOES THE REPORTS. NO WORK, this way you know they are not trying to make a higher profit on inflated repair jobs.

I contacted Innova Termite a few weeks ago for a full termite home inspection report …read more They were very professional, responsive and helpful ! Scott did a very detailed inspection of the property and also provided some other helpful tips on how to keep rodents out. Would recommend this company .

We have a wonderful experience with the team at Chang An Termite Control. My husband reached out to…read morethem via Yelp projects as well as a few other companies. We got a quick response from Tim and set up an appointment with Fili to come out for an assessment and estimate for the job. We had found a tiny hole in the wall by our ceiling of our entryway with tiny shavings of wood around it and on the floor below. Fili examined our attic, crawlspace, interior and exterior of our house. He found evidence of termites in the front of our house on the siding by our front door and in the spot we found. Luckily it wasn't too bad and could be resolved with localized treatment where they drill small holes and squirt in a foam that kills the termites. He gave us an estimate. And we got back to him after a few other termite companies came out and checked our house and fave estimates. It seems the other two companies were not as thorough as Fili. The other companies didn't even check the front siding of our house and were more expensive. We booked our appointment with Chang An Termite Control. They showed up today on time and got to work. The job was done is an hour. We were very pleased with their excellent customer service, their professionalism and honesty. They did an amazing job.

As an update, there was some misunderstanding and I think that caused some confusion but overall…read morethe service was great! I had a follow up inspection from Tim due to recent weather and swarming of bugs. He was really prompt in communicating and scheduling time. Luckily it was a false alarm due to Black webspinners looking similar but I'm definitely appreciative everything him and his company have done for us in treating for termites. Thanks again Tim!

I used TAPS to tent my house late last year. Overall the tenting looked good. As far as the gas and…read moredeath by gas's to the termites "who's to say if it worked or not" My one star is not because of that. My one star is because they broke my .chimney spark arrestor and left it broken on top of the roof without saying anything they also broke two pipes that were sticking out of the ground for irrigation and again said nothing I repaired everything myself and bought a new chimney spark arrestor and had it installed cost to me was $450 I said nothing to them however here is your review. Would not recommend them to anyone.

I'm not even a customer. I'm a neighbor of someone who had work done by them. First of all taps,…read morepresentation is extremely important. and one of your employees looks like he can use a shower and needs to pull his pants up. very bad look especially in a family neighborhood in willow glen. and far worse. smoking pot in his truck while working? HORRENDOUS. I was real close to calling law enforcement. After he goes on his phone throwing out the N word multiple times and cursing up a storm. All while parked in front of my house. there was a second guy there but whatever he came out a few times to grab tools and stuff smiled and gave me a "morning" but didn't do anything about his colleague. i did walk over the following day and saw the work performed and couldn't find it so I'm assuming that's a good thing. Still wouldn't hire them though.

Robert stopped by to do a free inspection and found no issues at the property. We appreciate their…read morehonesty and, if we ever have a need for termite control, we will surely give them a call.

Robert was incredibly quick to respond after our initial outreach, and spent 20+ minutes speaking…read morewith us late on a Thursday night to walk us through our options. He squeezed us in early the following week, and performed a quick, clean job with plenty of details for us and our tenant. While we hope we won't need any follow up treatments, we are confident that Robert will continues to do excellent work if we need to call him again!

Great Wall Termite Control provided an exceptional and honest assessment of my home. Chester was…read moreincredibly helpful, reaching out with a friendly, educational, and informative approach that made the entire process clear. Their inspector, Andrew Ries, was thorough, performing a detailed inspection of my master bathroom and exterior. While my contractor suggested a surface-level fix, Great Wall correctly identified active drywood termites and recommended a professional "removal and replacement" to ensure structural integrity. I am looking forward to a long-term relationship with them and am excited to bring their expertise to my broader community and HOA. It is rare to find a company that prioritizes education and long-term protection over a quick fix. I highly recommend them to any neighbor looking for a team that cares about the community's lasting safety

We used Great Wall and found them to be reliable, friendly, and competitively priced. In…read moreparticular, Nick Vasquez was very very responsive and answered all of my questions leading up to and after the tenting was completed.

The only termite company to call…read more We needed fumigation a few months ago and were somewhat concerned about damaging our brand new roof. These guys came in and handled everything with care. They have their own in-house fumigation team, rather than sub-contracting it out. Also, they originally did our subterranean treatment in 2024. We ended up renovating the landscape and digging up some soil around the perimeter of the home. They came back to re-treat the home and our planned shed area at no extra cost. Fantastic follow-through.

Eric and Zack were great team workers. while Eric went under the manufactured house spraying for…read moresubterranean termites, Zack was finding dry wood termites on the porch and he shared with me the process in finding them. Amazing. These two men answered questions I had and they were both fully knowledgeable in their jobs. I am very pleased with their work . I did not know ants ate termites and follow the tunnels left by termites! Raymond was my first contact and he was very helpful in my choices of service. Very easy to talk with, never suggesting higher pricing, great customer service all the way around. Great company. thank you.

We called Signature Home because we suspected roof rats in our tiny 20x20 attic. Yup! We paid them…read moreto remove and replace all the insulation and 'seal' the attic from further infestation. THREE months later and we STILL are having weekly checks and removal of dead rats. No end in sight.

We worked directly with Steven, the owner. He was prompt to come out to provide an estimate for…read morerodent proofing, and walked us through everything he and his crew would do. We have a flat roof, so the attic is near impossible to work in. But we asked Steven for a quote to insulate the attic, which includes cutting holes throughout the house as well as patching. Super reasonable quote. I ended up chatting with several companies about the rodent proofing, some bids similar, some much higher. But never felt anymore confident than I had with Steven. We agreed to the work, and he and his crew were here the next day. Wow! We will also be having them perform the insulation in the ceiling once we know the rats are gone. Had them complete subfloor insulation as well. Steven and team completed the job last year (just got around to posting). I couldn't believe the work they did in cleaning for such a reasonable price. At the end, he walked me around to show the screens they repaired, concrete used to patch holes, etc. When done, he even put wildlife motion cameras in the attic and basement to make sure everything is gone. He backs this all with a 3 year warranty. Pleasure to deal with and great work. Hire these guys!

Homeowner's Video Evidence Exposes Contractor's Damage, Denial, and Harassment…read more A homeowner's ordeal with a repair company reveals troubling behavior--damage denied, intimidation caught on camera, and a lesson for others to document every step. Home repairs can be stressful enough without having to deal with unprofessional conduct. Unfortunately, my experience with this company turned what should have been a simple wall repair into an ordeal marked by property damage, gaslighting, and verbal harassment. During a wall repair at my home, the company's crew--led by a man named Franz--removed the paver grout near a drain pipe, clogged the drain by leaving it uncovered while working, and failed to reinstall it properly afterward. The result was a mess and preventable damage. When I reached out for a repair, instead of taking responsibility, the company denied causing the damage and accused me of lying. I have Ring camera footage showing the entire incident, including before-and-after visuals: the first two images show a clean, newly maintained area; the subsequent photos reveal the careless aftermath of their work. After reading other customer reviews, I discovered I wasn't alone--many homeowners have reported similar experiences of denial and deflection. My advice to others: take photos and videos of your property before any work begins. It's the only way to protect yourself if things go wrong. To make matters worse, I witnessed troubling workplace behavior. On camera, the senior worker berated and swore at his subordinate--a young helper clearly intimidated and mistreated. As someone who works in HR, I reported this incident to their HR department, hoping they would address it professionally. Instead, I believe it made things worse. Days later, four men from the company returned, not to repair the damage but seemingly to intimidate me. Their manager was dismissive, accusatory, and unprofessional. Then, I received an email from the company stating they were "unable to return in order to keep the customer safe"--a statement that felt both manipulative and subtly threatening. I was alone at home at the time; my husband was away. When he returns and sees both the damage and the recorded harassment, he'll be as shocked as I was. The project was managed by our HOA, which had obtained two quotes--one from this company and another from a more professional, courteous firm. We requested the latter, but the HOA choose Franz. It now seems clear why: this company appears to prioritize cost and HOA contracts over quality and homeowner satisfaction. Final Update: After submitting the Ring camera evidence showing their workers' harassment and denial, the company finally agreed to refund part of the cost so I could hire a professional to fix the damage. That refund, to me, is an acknowledgment of wrongdoing. Homeowners deserve better. This experience is a reminder that documentation is your best defense, and that no company--no matter how established--should be allowed to deny responsibility or mistreat customers and employees alike.

Email to me from Mike Judas, owner of Franz Termite, on 7/19/22: "I'll have my office call you to…read moreset up a time for our Senior Foreman, Alfredo, to stop by and take a look to see what he thinks the best way is to repair this and discuss any options that would facilitate repair without going overboard. Alfredo has been with us for 35+ years and really has 'seen it all'. I'm sure he will have some good ideas to keep repairs as simple as possible." Me: "Thanks a bunch, Mike!" Two months and one reminder email later, someone from Frantz who isn't Alfredo shows up, and virtually the first thing out of his mouth is "my boss told me this morning we don't do this kind of work".