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    Horne Mazda Avondale

    2.4 (56 reviews)
    Closed • 8:00 am - 8:00 pm

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    Mazda Lawsuit Settlement:
    Brady M.

    I own a 2021 Mazda CX-5 Turbo, which is currently affected by the lawsuit with excessive oil consumption caused by defective valve stem seals. After my oil pressure light came on, I added a quart of oil and scheduled service, knowing the seriousness of this issue. I was told the wait time would be "a few days," and been patient as I have been in the past, including the time I waited over three and a half hours for a simple tire patch at this dealership. When I dropped my vehicle off on a Thursday at 1:00 p.m. I inquired about a loaner vehicle and was immediately told there were none available, but Emmanuel (who tried upselling me within a 3 min car drop off greeting not once, but twice on the same service I already had done there a few months back.) told me he would let me know around 6:00pm that same day if one became available because I have trade school and someone was dropping one off. Unfortunately, Emmanuel or no one else followed up for days and I was left without any updates at all. When I called the service department for an update on Tuesday around 12:30pm I was told, "no update at this time," with a promise that a technician would get back to me within the hour. Hours later, after I had to follow up again, I received the same vague response with no resolution and no loaner vehicle available when asked... Needing a vehicle because ya know... life... I requested to cancel the "service" and pick up my Mazda in a few hours. Only then did I receive a call back stating that the vehicle had just been diagnosed and did, in fact, require the repair related to the lawsuit, but that it would now take an additional 2-3 days for service. In total, I was expected to wait over 8+ days for a repair that should take no more than 4 days. My entire experience here has been filled with poor communication, a lack of transparency, and a complete disregard for customer expectations. Instead of feeling supported during a stressful vehicle issue as a loyal customer, I was met with repeated delays, vague responses, and lazy communication from this staff only with Emmanuel to "save" the day for his coworkers again, being very vague with absolutely no help whatsoever. Unfortunately, this is not the first time I have received this subpar service here, and this experience has cost you my business at any Horne dealership. Do better.

    Mazda 3 hatchback.

    Horne Mazda in Avondale is great--outstanding customer service and knowledgeable staff. Best of all, their pricing was competitive and I drove off in a new car knowing they gave me a great deal. Shout out to Lucas, Omari and Aaron. Fantastic team. Omari knew and explained just about every feature of the car. Very impressive. Aaron advocated for me during the negotiation, which helped get a good deal. And Lucas, the sales manager, was great to work with and very supportive of what we were looking for. I highly recommend Horne Mazda for your next car purchase.

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    4 months ago

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    8 months ago

    Great experience with my early morning scheduled oil change service with Michael Kennedy.

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    Page 1 of 2

    Ask the Community - Horne Mazda Avondale

    Review Highlights - Horne Mazda Avondale

    “Rubin really listened to what I was looking for, David Potts was able to show me EVERYTHING and answer all my questions.”

    Mentioned in 3 reviews

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    Larry H. Miller Chrysler Jeep Avondale - The new truck!!!

    Larry H. Miller Chrysler Jeep Avondale

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    We don't usually write reviews, but this was a 5-star experience worth sharing--Yelena Pavon and…read moreMario at Larry H. Miller Chrysler Jeep Avondale really stood out. We were searching for a 2026 Jeep Rubicon and couldn't find anything on the lot or even within 10 miles online. Yelena Pavon didn't stop there--she took the initiative to check the delivery lot and came back with the exact vehicle we ended up buying. That level of effort and dedication is rare and definitely deserves recognition. Mario handled the deal and was fantastic to work with. He was flexible, solution-focused, and found a creative way to include side steps, which we really wanted. You can tell he cares about making things work for the customer. Aurello Gonzalez in Finance made the paperwork easy--clear, efficient, and professional. The biggest surprise was the follow-through: Yelena Pavon personally delivered the vehicle to our home and picked up our trade-in. That's above-and-beyond service. We would absolutely recommend Yelena Pavon and Mario to anyone looking to buy a vehicle. This team truly earns your business.

    Extremely disappointing experience with the service department. I originally brought my vehicle in…read morefor recall work and was told it would take two to three days. When I returned to pick it up, my advisor, Esteban, could not locate my paperwork or vehicle and repeatedly asked if I was sure it was still there. Customer service later asked me to bring the vehicle back and promised the dealership would cover my rental. When I arrived, Esteban again seemed unaware of the appointment. After additional issues were found, he quoted me less than $1,300 and confirmed that their $300-off promotion would apply, bringing my total below $1,000. I authorized the repairs based on that price. When the vehicle was finished, I was suddenly told I owed $1,359.90, with no clear explanation for why the confirmed discount was not reflected. I also asked about a loaner and was told I would receive a call back, but that never happened. I was then told I could be responsible for additional rental days, despite customer service specifically promising rental coverage and the dealership's poor communication delaying the process. The entire experience involved conflicting information, missed follow-ups, an unexplained price increase, and very little assistance from my advisor. This is exactly why customers hesitate to use dealership service departments. Based on my experience, I would not recommend this location and will not return.

    Ken Garff Gateway Chevrolet - My new baby!!! Love it!!!

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    I just purchased my third car from Gateway and as always the experience was great. I love that as a…read moresingle woman I was treated with respect and not tried to upsell me when I went in with a car in mind and the pricing I could afford. Donald is so knowledgeable and didn't waste my time. I actually got a nicer car than what I originally was expecting to get because they had some great sales going on. Thanks so much to Donald and the Gateway Team! Will definitely recommend to others!

    I rarely leave negative reviews, but Gateway Chevrolet needs to make this right…read more After recall work on my truck resulted in additional issues, I dealt with conflicting information, poor communication, and an 8.5-hour wait for a repair I was told would take approximately three hours. Because of how poorly the situation was handled, a service manager personally contacted me, apologized, and promised me THREE FREE OIL CHANGES as compensation. Now that I'm trying to use what was promised, I'm being told there is NO RECORD of the offer. I was then promised another call back to resolve it, and once again, nobody called. I'm not asking for additional compensation or special treatment. I'm asking Gateway Chevrolet to stand behind its word and honor the three free oil changes its own manager promised me. At this point, it's not about the oil changes. It's about whether a customer can trust a commitment made by dealership management. I would appreciate someone from Gateway Chevrolet contacting me and making this right. Until then, I cannot recommend this service department.

    EchoPark Automotive - Avondale

    EchoPark Automotive - Avondale

    (144 reviews)

    Julian helped me out today made it as smooth as possible appreciated the help selling my carread more

    I had a very disappointing experience at this dealership Echo Park Avondale, AZ…read more I scheduled a visit to test drive a vehicle I found online and arrived prepared to purchase the vehicle with my own financing already secured. Unfortunately, after spending more than 90 minutes at the dealership, I never even got to see or test drive the vehicle. My salesperson, Kim ( a dishonest,disheveled, incompetent ,ungroomed, inappropriate unprofessional man), repeatedly failed to provide basic information I requested. When I asked for the battery State of Health (SOH) report, I was instead shown tire tread information. It took approximately 40 minutes just to receive a copy of the Carfax report. He wanted me to look at his iPad when I asked for a paper copy. I was told the dealership could not locate the vehicle key because another employee, Hayden, had checked it out and was on lunch. I waited over an hour and a half for the key to be returned, but the vehicle was never made available. I was later told that I would receive a call once the key was returned. When I asked to speak with a manager, Austin came out and assured me that someone would follow up. As of today, I have still not received any communication from either the salesperson or management. I also requested a call from the General Manager and have not received a response. The only employee who provided professional and courteous customer service was Michelle, who handled appointment scheduling. Overall, I felt my time was not respected, communication was poor, and the dealership was unprepared to assist a customer who was ready to purchase a vehicle. Based on my experience, I would recommend that potential buyers do thorough research and ask detailed questions before doing business here.

    Horne Mazda Avondale - car_dealers - Updated September 2026

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