This dealership did multiple very shady things during the process of trying to buy a used car from them. We ultimately canceled the whole transaction when they tried not to give us possession of the vehicle during the five day return window. read more

Don't buy from these clowns. Promise the world can't deliver. I have a signed we owe they are refusing to honor. Spoken to 3 different people And get 3 different lies.... Did you know dealerships don't buff/polish used cars???? There word and signed documents are trash. Don't bother responding Ken Garff you had multiple chances to fix your error. Know you can explain it to the DLB and BBB. Good luck read more

Headed into Cheyenne for work, I needed a part put on my Tundra. I had called ahead and spoken with the service manager. The part was there when I arrived and they got my truck right in and fixed it. They even made me an offer to buy it. Sorry , no! I love my V8 and I'll keep it!! read more

Bought a used car from them in 2024 it was supposed to come with 2 keys but for some reason one of the keys was at another Ken Garff dealership. Was told they would send it to me. Called, came in and left a note for the saleswoman but no calls back and no key. Title was sent to county courthouse. No one said this would happen and I received no remind in any form. Now I have to pay an extra $100 because it will be registered after 30 days. When I went in to pick up the car the original sales woman was not there so went up to another person who acted like I wasn't there standing by his desk then he acted like I was disturbing him. Terrible service. read more

Since John Hoff left the service department the service has gone way down hill. They can't seem to return phone calls to even make an appointment. I had to call the Ford dealership to make a Toyota service appointment. Don't get me started on Stu the finance specialist. Bate and switch is the best term for this unscrupulous man. We were locked in an interest rate by John Mason and Stu changed it to a higher rate. Come to find out after discussing the switch in the higher interest rate, Stu gets a nice kickback from the financial institution. read more

I took my 2023 Tundra in to get a safety recall completed. There was an issue with the fuel line rubbing and potentially starting a fire. They had my truck all day for a two hour fix after I brought my truck in for my 8:30 AM appointment. When I got the truck home later in the evening, I noticed a gas smell. I couldn't see anything, but in the morning the gas smell had permeated into the house. When I backed my truck up out of the garage, multiple gallons of fuel spilled everywhere in my garage and across my driveway. It turns out when they performed the safety recall, they reused the clamp on the fuel line and it either broke or wasn't attached properly. They had my truck towed to the shop the next morning, and apologized profusely. They promised to top the gas tank off, wash the underside of the truck, and send someone out to pressure wash my garage and driveway. They again had my truck the entire day and not did not return it until after 6 PM. While they did top off the gas tank, they did not clean the underside of the truck, and they have reneged on their promise to send someone out to pressure wash my garage and driveway. It took a few days for the gas smell to get out of my house, and it's still very strong in the garage over a week later. While I understand mistakes happen, there has been absolutely no follow through on their part to make it right. And the service people acted like I was bothering them when I would call to find out what the status of things was. Totally unprofessional. read more

Ken Garff Toyota Cheyenne - Gas that leaked from under my truck into my garage and across my driveway. - Auto Loan Providers Near Me - Cheyenne, Wyoming

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This review is to highlight the negligence that exists at Ken Garff Toyota. We've purchased three vehicles from this dealer and in one way or another, the service department always finds a way to absolutely destroy the paint on each vehicle. For context, we always ask them to NOT wash our vehicles when we bring them in for a service. They don't hand wash vehicles and they have "professional detailers" that don't know the first thing about washing a vehicle properly. Well, each time they got their hands on one of our vehicles, they inevitably destroy the paint with scratches and micro swirls by running it through the wash without pressure washing first. A few days ago, they got our third vehicle. I spoke to the service manager and he first tried to say that his car wash wasn't the issue. I explained that it certainly was the issue due to the lack of pressure washing prior to sending it through the wash. As dirty as my vehicle was when I brought it in for service, why would someone look at that and immediately put it through the wash? Use some common sense. There's absolutely zero standards in overall car care at this dealership. See for yourself in the pictures in my review. Unfortunately I don't have pictures from the second vehicle they ruined, but it was similar to how bad the green one was. read more

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If I could give this dealership a half star I would. Wish I would have hopped on here and read reviews before purchasing with them. Unfortunately the finance and vehicle price issues mentioned in above reviews and happened to me. We went back and forth on the price and that didn't seem to matter in the end. The finance guy pushed me to get the extended warranties all while sitting there saying "you're getting a deal" "we're going to take care of you." The entire time I thought about purchasing I was told "it's the last day of the month, you're going to get a great deal." The 2023 vehicle I purchased didn't even have floor mats. When I brought this to their attention, they said I could have floor mats or the tint job finished. Okay. Fast forward to now, since I thought the vehicle the cab is so loud. I understand upgraded from an 09 Altima and a 13 Durango. Don't tell me a 2023 vehicle sounds like a jet in the cabin rolling down the interstate. I hate it. Fast forward to the service department. One day I call and the lady argues with me that my car was serviced with oil change on Oct 2nd ( I took the car to private eye to finish the tint that day) my car didn't even roll into their shop. Then she tells me they have no service appointments until November and someone would call me back to schedule. No call back: the next day I call and they have plenty of appointments. Like what? Now. My car has been at their shop since 1030 am Friday. Told someone would call Saturday and let me know what's going on. No call. I call Saturday and all they've done with the car is "work on a recall/update" not either of the issues I brought the car in for. Do better Toyota. I thought I was going to have this great dealership behind me that would stand by their sale and be there for my issues. No. If you want a Toyota go down the road to foco. Anywhere, but Ken Garff: don't make my mistake. read more

BE CAREFUL WITH THIS DEALERSHIP! I don't find them trustworthy at all. They intimidate you in purchasing extended warranties and when you say no, they get VERY upset. Also, PLADTECH is optional, keep in mind! They will make it look like it's not optional but IT IS OPTIONAL! I don't trust them at all. DON'T EXPECT PROFESSIONALISM from anyone. THEY DON'T CARE ABOUT THE CUSTOMER, only how much money they're making. read more

This dealership uses shady negotiation tactics in my opinion. Traveling from out of state like many of their customers we were negotiating an OTD "out the door" price which to most consumers includes the total price of the vehicle with taxes and fees. During our negotiations I had a specific OTD number that was part of my budget. On 3 negotiation sheets there were taxes and fees included in the negotiations and after much deliberation we both agreed to an OTD price. Excited I sent my wife home with our baby so I could sign paperwork and enjoy a new car. After several hours we finally got through all but the last of the finance paperwork where I was given a disclosure for estimated "wrong" taxes that I would owe the state on registration. Shocked I advised the finance manager that we had agreed to an OTD price and I had seen the estimated tax rate on the sheets. The finance manager reviewed the negotiation sheets finding 3 with taxes and 3 without taxes in the deal. At no point was I told in negotiations that they arrived at the lower price by removing taxes from the original negotiations. Frustrated I offered a compromise to remedy the situation that I was giving the benefit of the doubt as a "miscommunication" and offered to pay the taxes if they would remove the dealer doc fee. The sales managers declined and out of principal I walked away from the deal after several hours spent. I asked for copies of the negotiation sheets and upon wanting to share my displeasure and the GM abruptly claimed that they were contracts and property of the dealership even though they were in negotiations with me. I was accused of having a vendetta against the dealership for wanting a resolution that both parties could agree to, luckily I snapped photos for proof before the altercation with the GM. Extremely unprofessional and confrontational management. The finance manager was the only Ken Garff representative that wasn't overtly confrontational about the miscommunications. read more

Ken Garff Toyota Cheyenne - Auto Loan Providers Near Me - Cheyenne, Wyoming

Recently purchased a new Toyota 4Runner TRD Pro from Ken Garff. I've lived in Cheyenne for 30+ years and refused to buy a new car from a Cheyenne dealer because the deals were never there for us and the attitude of wanting to sell to Cheyenne residents didn't exist they cared not if you bought in town or took your money south. Ken Garff has changed my views and will have my business from this point forward. I was highly impressed with the no pressure sale's philosophy and the courteous and professional attitude of the entire staff. Shout out to Scotty, and Stu you guys ROCK keep up the great work!! read more