I'm in Illinois about a 3 hour ride away, and tried to buy a Yamaha XSR that Kendallville had listed on their website. This is a long but detailed story with some red flags for this dealer to be aware about if you're not a local buying from them. I called on a Fri afternoon, and talked to Nolan. He explained their dealer policy is to require a $1000 non-refundable deposit to place a hold on a bike, but would allow it to otherwise be held for me if I was travelling that day to come get it. I said I wasn't willing to risk riding 3 hours there and not liking something about the Yamaha or the deal and having them pocket $1000. That sounds ridiculous. With the understanding that it could sell to someone else at any time, I sent them my Finance app on Fri at 6pm. On Sat morning, I asked for a bill of sale and how it was going with getting my financing approved. Sat went by without them getting in touch with their bank. I was told they'll hear from their bank on Mon morning so I told them I'd be there Mon. On Mon morning when they opened, I let Nolan know I've got my own bike all packed up, paperwork ready, 2 keys, extra seat, owners manual, etc... and ready to hit the road to their dealership as I took the day off work to go buy the Yamaha from them once the financing is approved as I expected there wouldn't be an issue with getting approved. Salesperson then told me that their bank won't finance someone from Illinois, and multiple other states. They stopped doing business with their national bank, and don't have any way to finance out of state deals like mine. They apparently couldn't (or wouldn't) tell me this on Fri or Sat despite me sending them my finance application on Fri. They told me to instead get my own financing, and they would hold the bike today if I could still come in today (Monday). Otherwise, they wanted $500 non refundable to hold the bike beyond Monday. Actual text: "Just spoke to my manager and he said he'll hold for $500 if you can't make it today." I asked them to hold it as "sales pending for me today" as I was heading to my credit union to secure my own financing as Kendallville instructed me to do. I said I'd also like a phone call from the manager (Channing) about that non-refundable policy as I'd appreciate a reasonable explanation about it. Meanwhile I went right to my credit union to get my loan expedited so I could still ride out there today, or otherwise make plans to reluctantly put up $500 to hold it, or make another arrangement with Channing pending his return call to me as I'd requested. Nolan texted that he'd "put a hold tag on it, do our best to not let it sell, and if someone starts to show interest, let me know" since his manager Channing was out to lunch and would call me when he returns. Nearly 2 hours pass with no phone call from Channing. Instead, a call from Nolan telling me that "sorry, some guy from Indianapolis just came and bought the Yamaha from one of our other salesperson while we were both at lunch". Really? So much for their word about holding it the same day for me, putting a hold tag on it, or Channing even calling me back with any sense of urgency. I was then told by Channing that I should have put the non-refundable deposit down to hold the bike for today, and that's my fault for planning to ride out there to buy it on their word that they were holding it today for me. Takeaways of this dealer: Their sales guy got hosed out of a deal and another one got commission from sniping the deal. Their manager Channing, would not call me directly until *after* they sold the bike to another customer that had come in later. They don't apparently communicate in their CRM or use hold tags properly to let other employees know that a deal is pending on a bike. And then instead of taking responsibility for having a ridiculous policy about non-refundable deposits and not honoring their word to hold the bike today for me as I'm ready to ride out there, instead blame me as an out of state buyer for Kendallville's own inability to provide financing for a customer from a bordering state, and for me as a customer not trusting a dealer with a non-refundable deposit. A dealer that has now clearly demonstrated reasons to NOT trust them with anything that isn't in writing... Kendallville may service their other customers just fine 70%+ of the time, but Channing and owners really need to re-examine how they should help make a sale happen instead of finding ways to make it difficult, delay it, and eventually kill it. I also gave Channing an opportunity to explain to me why they should get more than a 1 star review from me, and well, you can tell how that went. Hope someone there learns from the way this whole thing unraveled and went sour. Oh, and for those that have read this far: Ask for a $500 deposit if they tell you $1000, as clearly they'll deviate from their own "policy" when it suits them. read more

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Happy with my purchase! You want a seamless transaction from start to finish go see them!

Bought a bike there and everyone was super friendly and helpful. Great selection. Would definitely recommend.

Channing and Nolan Were excellent to deal with. Knowledgable and extremely professionl. This was my second purchase from them, and i will be back. read more

not much better luck with the stihl dealer bought a ms 170 used once the second time went to use would not start with 4 weeks took it back new carb had to pay half so the third time went to use will not start took it back 3 month asked for them to replace a flat NO will will see the bs they come up with this time . read more

I miss the days of Hayden Honda... under the new ownership this place is a joke. I was a long time costumer of Hayden Honda; I have bought many bikes, ATV's and dirt bikes from Hayden and then after it became "Kendallville Powersports", I bought one Honda motorcycle in June 2018. I am moving out of country, so I made arrangements with Kyle to sell it back, and eat the loss on my end to avoid import / export fees into Canada. My bike had 1,000 miles and 1 year of use, and they agreed to buy it back in the range of $3200-3400, in person, then again on the phone when we confirmed prior to driving it out from the west side of Goshen. I drove to Kendallville (an hour drive away) to watch Kyle, the General manager / Sales manger, disappear many times to "talk to the owner" and come back with a BS excuse that my bike I was selling back needed a valve adjustment (at 1000 miles??????). The owner's manual states valve adjustment intervals are every 8,000 miles. Of course, this phantom problem dropped the buy back offer by $400. I asked Kyle the finance/sales manger, to please get the owner and mechanic who collectively decided that said my bike *might have this problem so I can hear what they are talking about (it runs beautifully and sounds perfect)... or to please start up the bike on the showroom floor that was the same model so we could compare (of course, none of this should matter, as the bike is under warranty) and show me why they even think there might be a problem. He proceeded to march out of the office and return with the statement "I don't know much about bikes, ***insert his excuse***, but the owner or mechanic says..." but would never bring the owner or mechanic in to explain what he so called "didn't know". Even when I mentioned there is the same model out on the showroom floor, he tried to say they aren't the same model; when I said it's the same motor, he immediately went back to his disappear and re-enter the office tactics. Kyle finally had enough of our logic and exclaimed, "the final straw was broke" when we mentioned this would have never happened at Hayden Honda. He never backed up what he said nor was he willing to let us talk to anyone who claimed there might be a problem with the bike (do these mystery people even exist?) I can only assume the guy that came in and laid paperwork on the desk during one of our many waiting sessions, was the owner? Just a guess by the scowl on his face and dirty look he shot us. As we got up to leave after Kyle had his 'final straw', Kyle very professionally let us know in a sarcastic tone to "Enjoy Canada ......Eh ...". So, if you looking for Sales Mangers that wants to play buffer for shady owners or mechanic scams, Kendallville Powersports is the place for you. This place has lost touch with their customers since it new owners, and it now seems to be a place to push used Harley's and used trucks. I'm not into used car sales scams so I'm sure I won't be missed if Kyle's snarky tone was any indicator. If you think this place has the same values the old Hayden Honda, you will be greatly disappointed read more

If you're looking for a used car salesman to tell you lies and feed you crap by the spoonful, then, ​by all means, talk to Kyle at Kendallville Powersports. If you're looking for someone to tell you everything you want to hear, then backpedals on his word claiming he doesn't know much about bikes, then the "General Manager / Sales Manager / Finance" guy, Kyle... is your man. Question: how does one who doesn't know bikes become a ​sales manager? We have bought a lot of toys... 7 of which were from the former Hayden Honda, and the last motorcycle was from the new owners, Kendallville Powersports. We weren't very impressed last year when we bought the bike, but since we really liked our salesman, we went ahead with the deal. Returning was simply a ​confirmation that we never need to venture back to Kendallville again. If you really want to see their true colors, mention Hayden Honda... anyone who misses and loves their beloved Hayden Honda is pretty much thrown out the door~ read more

The best experience ever. Tony the salesperson was very accommodating in helping us purchase a bike from out of state. Even had someone pick my husband up at the Ft. Wayne airport; he went above & beyond. We would buy there again. My husband is one very happy Veteran! Thank you Tony for your continued help even after the sale. You're the best. read more