Really like this Pottery Barn location. The big. loft like space was a nice way to showcase their…read morefurniture and decor. The staff was friendly and helpful but let look around and shop at my own pace. I'll be back!

We came here to try out a chair we found online. We didn't want any pushy sales people and had…read moredecided to leave if they tried to give us a sales pitch. Just wanted to try out the chair before we bought it. The sales person answered a few questions and told us about available options and delivery times with zero pressure or sales pitch. We haven't ordered yet but when we do, we can call her to order without having to go back to the store.

Welcome to Fairfax, Herman Miller!…read more This store recently opened up in the Mosaic District, and you can get all the feels, literally, of their office and living room line. They also have lighting, decor, and storage options as well! We are huge fans of their office chairs (Aeron), and we wanted to check out their Eames Lounge Chair and Ottoman set (which also comes in vegan leather!). The store is well-organized and set up, and it's very easy to go around and peruse at your leisure. Staff were very helpful and ready to assist! It can be an investment, but it's all quality, and your body will thank you for it! Plenty of street and garage parking available at the Mosaic. +friendly service +free parking

Great experience at the new Herman Miller store in Merrifield yesterday. I went in with my wife to…read morelook as some office chairs, as I primarily WFH. We made an appointment online the night before, and when we got in, Nickie was there to help us. She walked us through all of the different chairs and features, and helped me find a chair that fit best! She was really knowledgeable and extremely helpful! She even broke out some magnet tiles for our toddler to play with while we waited! My wife is even considering getting a new chair for her office, too. Overall this was a fantastic experience that I'd give it more than 5 stars if I could!! Thank you!!

I absolutely love this Anthropologie!…read more It's location in Mosaic Center allows me to add in a Target + grocery trip, with easy, free parking. It doesn't get any better than that! Their sale section is absolutely STACKED and the employees here are REALLY, REALLY NICE. When I came in post partum, looking like a hot mess, they must have saw me with a wild look in my eyes and helped steer me to some nice options that I still wear, and look great in years later! They also mentioned that they have a great free stylist you can schedule a consultation with who can help you update your wardrobe. I will forever be an Anthropologie girly!

I was pretty shocked and mortified when the pierced tattooed white woman said the "r" word when I…read moreheading to the fitting room. As an Autistic woman, I couldn't in good conscience purchase from this store.

Our custom-made bed ($2,732 USD) was delivered without legs. From day one, this delivery was…read moreincomplete and unacceptable. For context, the bed was ordered on August 27, 2025 and delivered on October 3, 2025 -- missing a critical component, the bed legs. We immediately reported the issue and were told replacement legs would be shipped promptly and that professional assembly would be scheduled once the legs arrived, since the mistake was entirely on West Elm's part. We also paid for White Glove service. On November 25, 2025, nearly two months later, we finally received a package -- only to discover it contained another customer's couch legs. This was not our order. After contacting customer service, I was promised that the correct bed legs would be sent via expedited shipping and that assembly would be scheduled once they arrived. We returned the incorrect legs to the West Elm store at 2921 District Ave #100, Fairfax, VA 22031 that same day. Astonishingly, two days later we were sent the exact same incorrectly packaged legs again. At that point, West Elm's failures forced us to fix the problem ourselves. We personally shipped the legs to the correct customer in Georgia, whose address was listed on the sales order. My partner included his contact information, and that customer later reached out and shipped our bed legs to us. To be absolutely clear: West Elm never delivered the correct bed legs, despite promising escalation and resolution. More than four weeks passed with no follow-up and no delivery from the company. Once the legs finally arrived through this workaround, I again contacted customer service to schedule the professional assembly we had been repeatedly promised. After an hour-long phone call, I was told the request had been submitted and that the builders would follow up. I waited four full days. No one contacted us. When I attempted to call the number I was given, it was disconnected and no longer in service. With no support, no follow-through, and no accountability, my partner and I were forced to assemble the bed ourselves, despite paying for White Glove service and being assured multiple times that professional assembly would be provided. This experience has been unprofessional, infuriating, and completely unacceptable. West Elm made repeated promises and failed at every single stage -- fulfillment, communication, escalation, and customer service. For a company charging premium prices, this level of incompetence is inexcusable. This was not a minor inconvenience -- it was months of stress, wasted time, and total disregard for the customer. Nobody should trust this company, it is not worth the stress, and if I could give no stars, I would.

I would give zero stars if possible. They don't deserve any stars…read more Ordered a custom bed at price $2699.00 in March 2025 and was advised Bed wouldn't come till December. Bed came in September, without legs to the bed therefore an incomplete delivery and took pictures to notate and file a claim. Customer service for some reason denied the claim. After numerous phone calls to customer service to get our legs so the bed can be completed, we finally got resolution. Legs came in late Nov 2025, the legs were for another customer of West elm. Gave the box back to west Elm, only for a week later to have the same box delivered back to us with the incorrect legs. Went ahead and shipped the box on my own behalf to the person on the sales order, come to find out she had our legs. Once we got our corrected legs, went ahead and called into West elm to finish out the delivery. They gave us a number to call to complete the build...the number is out of service. We took it upon ourselves to build the bed. Our sales rep kid you not was named Tina Turner... Strongly advise if you buy anything from this store only to buy what they have in the store. The customer service after purchase and follow up with the staff is like pulling teeth from a baby. Not too sure how this company operates but a "High End Store" really slaps you on the back end. Please BEWARE OF ANY PURCHASE FROM THAT STORE, go Elsewhere. Wish we read the reviews prior to purchasing.

I should have written this five years ago when the addition to my Old Town Alexandria house was…read morecompleted. This is a two-fold review. 8/2013 $10K spent on tile and grout for a master bedroom, master bath, entire kitchen, living area, laundry room and half bath. Worked with the most amazing designer, Ana Laserna. So many incredible choices i wished i had 10 bathrooms and bedrooms to decorate (my budget said otherwise). Still, this was a very sizeable spend for me. I was beyond thrilled with my choices, thanks to Ana. Service, response time, quality and pricing - all outstanding. 2/2019 A sizeable part of my master bath shower grout on the floor and walls had changed from the "Light Smoke" to WHITE. Couldn't figure it out. No amount of cleaners would fix it. On 2/2, I called Mosaic Tile in Chantilly and the most knowledgable woman, Jen, answered the phone. I had all my original receipts (yes, one of those and it has been a blessing) and described my dilemma. She knew immediately what had happened and knew that the Cement Grout Glaze Remover would fix it. She was so helpful and Mosaic Tile is fortunate she works for them. Unfortunately, driving to Chantilly from Old Town is like a full day trip. Jen struck gold again. There is also a Mosaic Tile in Alexandria, 15 minutes from me. She even went into the computer and saw they had two in inventory. Off i flew, since they closed in 30 minutes. Well, i learned WHY my grout had turned white. My lousy contractor ( who will remain unnamed becuase I still have issues with them, five years after the fact) put too much water in the grout and this caused it to discolor. Didn't surprise me they had made the mistake. Super Bowl Sunday. Time to test this out on a portion of the shower floor. I've attached a picture of my "before" floor. Hopefully i will return within a week and post an "after" picture.

I was looking for a particular tile and the rep didn't want to hear from me at all. In-fact, I was…read morereferred to them by the manufacturer that they were their distributors. He even got mad when I gave him the SKU # and said , " I told you we don't have it"

Moved here from the West Coast, it's taking a while, but I think I finally found a reliable nursery…read morewith good variety. I had a lot of fun going.

The quality of Merrifield has gone down and prices gone up! I purchased over $100 dollars in…read moreSpring plants in April. Now, Memorial Day, nearly 1/2 are dead or sickly looking - and that is following good plant care. The few that are doing well, are really thriving, but I feel like I overpaid and got even less with the quality of the plants they are selling. I am going to search around for a better local nursery.

They glued and screwed together the split back of a captain's chair. Great job; it's hard to find…read morethe seam. A couple of years ago they also replied a traditional rocking chair that Rocks On!

After learning as much as I could through google searches, I walked into Furniture Rescue without…read morean appointment. No wait. Joni was so helpful! She gave me advice on two pieces of furniture I need to fix. She also went the extra mile to search amazon for a potential item I could purchase which could solve one of the pieces. Afterwards, I wandered through the shop and looked at their for-sale items. I will be back in the future when I need furniture or furniture repairs! Thanks Joni!!!

This store is the highlight of the Mosaic District area. I have come by here several times to pick…read moreup last minute items or snacks for road trips. Target is located right in the middle of the Mosaic District. You can go around to restaurants, shops, and come here for your groceries. This location is a one place stop for all your shopping needs. I usually stay at the hotel down the street. This place has been a great help whenever I am in town. Everyone is super friendly and everything is easy to find. On the first floor there is a gelato shop which always has long lines. On the other side there is an entrance to Rasa. You can grab a quick bowl of Indian food to fill you up. If not, as soon as you go outside there are several restaurants filled with large crowds. This is a fun place to hang out. The Mosaic District is a great place to spend your weekend. I love this place and make sure to come here whenever I can.

The staff are slowly getting better but the "renovations" look so horrible.... Not sure why they…read moreare substituting the bright aesthetic with Soviet bloc rationism and depressionism.

Love everything about Bountiful Home. The selections are amazing and the entire staff, including…read morethe delivery crew, is knowledgeable, friendly and attentive. I cannot say enough about Sydney and Barbara! Their expertise, guidance and patience in helping me put together an amazing look for my new home will always be cherished.

The staff is friendly and attentive. The treasures inside are worth seeing. I like their collection…read moreof books. This building is the best eye candy on Rt. 50 in Easton. I love the name. I love the blue. What I don't love is the abandoned, dilapidated gas station remnants adjacent to Bountiful. Can we put a boldly beautiful and bountiful garden there? I'll be happy to help make this happen, Mr. Merida.

Horrible experience all the way around. We received incorrect cabinets for three different…read morelocations. Had to build a platform in order to make some of them work. Ordered the wine cabinet. We were missing all of the hardware missing shelves and also missing the glass doors. We were also quoted kitchen cabinets without handles. I'm not sure how that makes any sense. We were also shorted cabinet handles and still can't get the correct amount. I have sent several emails about one missing handle and cannot get a response. Kingston Zhang was our point of contact. He is very incompetent at his job and we feel like he does not care about the finished result. Would highly recommend using another company.

Friendly and professional. Delivered and installed the furniture as expected. The show room has…read morevariety of furniture, including authentic Chinese wood dinning table and living room sets.