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    Kenmore Aero Services

    3.0 (1 review)
    Open 6:00 am - 10:00 pm

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    7 years ago

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    Sunmark Upholstery

    Sunmark Upholstery

    4.1
    (28 reviews)

    The quote from this place came in literally in 6 times more than the lowest quote and 3 times…read morehigher than the next highest quote. Take that for what you will. No amount of handwaving and slick talk will convince me that they need that much time in labor and no parts. The time it would have taken them was 8 days - everywhere else was 2-4 days. I had my car taken apart, cleaned, dried, and detailed and out back together to a very high standard for less time and money. This is just a word or warning - shop around. When they quote you without even looking through an open door, that's when you know they have too much work to give you a fair shake. Sure was a pretty building though!

    The last time I wrote a review as 2018, so for me to take the time to share about my experience…read morewith Sunmark as absolutely life changing is coming from a place a true sincerity of my gratitude for their business. My car has been suffering from internal leaking, everything (floorboards, seats, etc) was perpetually damp, starting to get musky, molding and unsafe to drive in. I took my car to Sunmark and Dave couldn't have been more helpful. He was upfront, gave me a full rundown of what the plan was, gave me fair pricing, and was true to his word with the plan. He even went the extra mile and fixed a minor issue with my trunk another autoshop was going overcharge me for. I am stunned with the results. I feel like I have a brand new car. Their attention to detail is outstanding and meticulous. I am so glad I found this place. I will be sending everyone I know here. I couldn't be happier with the work they provided. Thank you so much, Dave and crew.

    Alaska Airlines

    Alaska Airlines

    2.4
    (2k reviews)

    We flew direct from Seattle to Rome (and back) in their Suites seats on their dreamliner. We were…read morelucky enough to have saved our points and use them for these seats. It was amazing to surpass the security line with our own private entrance- super cool. The seats were comfortable; however, I will say that when lying completely flat, you have to have your feet close together - it is very tight. The movie selection was sadly not anything recent. The meals were good - both coming and going to/from Rome. The dessert with the sundae bar was fun. The attendants were kind and addressed any needs throughout the flight. Smooth flight, great service, highly recommend!

    My experience with Alaska Airlines was extremely disappointing--not because of the mechanical issue…read moreitself, but because of how the airline handled it. Our aircraft was grounded due to a wheel problem, and all passengers were asked to deplane. I understand that safety must always come first, and I appreciate that the airline chose not to take unnecessary risks. Unfortunately, everything that followed was handled poorly. An Alaska Airlines representative rebooked me from my original itinerary, which was scheduled to arrive around 3:30 p.m., to the last flight of the night, changing my arrival time to approximately midnight. When I questioned the change, I was told to go to the standby gate in Seattle because they could not change my reservation back to the earlier flight, but the gate agents there would be able to help. I followed those instructions exactly. When I arrived at the standby gate, I discovered that Alaska Airlines had not completed the reservation correctly, and I still could not board an earlier flight. I was forced to remain on the last flight of the night because of the airline's mistake. While I was trying to resolve the issue with a gate agent, another employee who identified himself as the supervisor interrupted our conversation and began having a personal discussion with the agent while I was standing there waiting for assistance. It was disrespectful and incredibly frustrating to be ignored while trying to solve a problem created by the airline. When I expressed my frustration, the supervisor simply told me to go to Customer Service elsewhere in the terminal instead of allowing the agent to continue helping me. Fortunately, I eventually met Cesar at Customer Service. He was, without question, the most professional, courteous, and helpful employee I encountered that day. He listened, understood the situation, and genuinely worked to help resolve it. Cesar deserves recognition for providing the level of customer service every Alaska Airlines employee should strive to deliver. Mechanical problems happen, and passengers understand that. What is much harder to accept is poor communication, conflicting information, lack of follow-through, and employees who seem unwilling or unable to solve problems. Instead of taking ownership, I was sent from one employee to another while my travel plans continued to deteriorate. Passengers deserve to be treated with respect and should be able to rely on the airline to honor the transportation they purchased or provide competent assistance when disruptions occur. My experience fell far short of that expectation. With the exception of Cesar, every interaction I had left me feeling that customer service was not a priority. Alaska Airlines should invest in better communication, employee training, and empowering frontline staff to resolve customer issues instead of passing passengers from one desk to another. Based on this experience, I cannot recommend Alaska Airlines. Safety should never be compromised, but neither should customer service. An airline is judged not by whether problems occur, but by how it treats its passengers when they do. Unfortunately, Alaska Airlines failed that test.

    Kenmore Aero Services - aircraftrepairs - Updated August 2026

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