The post office lost my package. I asked Spencer to repeat the order and charge me as I can file an…read moreinsurance claim with USPS. They shipped out a replacement nearly instantaneously via next day service and straight up refused my payment. Incredible customer service. Thanks Spencer team!!

As noted below Ralph replied to my very negative review. I accept that every now and then an order…read morewill go off the rails. As stated below I did get a phone call from Nick this morning with the offer to refund my purchase and cover my Fed Ex brokerage fee. I thought this was more than generous on Spencer Aircrafts Part. In the end they do look out for their customer as other reviewers have noted.

Po is a great instructor. We had a blast flying with him and will definitely be back again!read more

It was almost Mother's Day, and my 80+ year old mother needed something out of the ordinary. After…read moreall, she had to parent my three brothers and I. Not that we were tough to parent, well, yeah... we were. It's a wonder she isn't an alcoholic or in a mental institution. She was overdue for a special "Thanks". A surprise flight in a small plane seemed like a good idea. Two of the brothers were shocked at the idea, and my wife was as well. "Tea room" was my wife's idea. Wife seems to have forgotten about the times our mom played tackle football with us boys as we were growing up. I set the appointment, and my poor mom was clueless as we arrived. Pilot Kenn was terrific, and is a flight instructor there as well. He carefully helped her get in the plane, and get all situated. Take-off was smooth, as was the rest of the flight. Kenn flew where she wanted to go, even though she didn't really know where she wanted to go, and kept changing her mind. If you were on the ground and thought that you saw a drunk flying a plane, that was a very sober pilot flying us in ever changing directions. Mom has spent decades in the area, but had never seen the view that the seagulls get. It is truly an amazing experience. Kenn even allowed her to fly the plane briefly. If this isn't on your bucket list, shame on you. Your mom/dad deserve this rare treat. Just think of all the times they wiped your backside, took you to the hospital, and watched you strike out for the hundredth time. Yeah, you owe this to them. We went to the Airport restaurant after the flight, and enjoyed (very) fresh oysters. Mom was thrilled by the flight, and can't quit telling all her friends about it. Got back into the good graces of my mom! Now, let's see if I can stay there for a few months.

Old. Dated FBO seating area, small cramped restrooms. Minimal amenities. Very old computer and…read moreprinter. Very pricey. 350 gallon minimum to waive $350.00 handling fee (Lr60). They charge for a GPU even if you buy fuel. Friendly and helpful staff.

Some of the best customer service I've ever experienced, if not the actual top of the list. Very…read morepersonal, customized to the individual, suited to fit your every need! Fittings are so comfortable, I feel like I'm flying in the clouds. It's breath of fresh air when you think your drowning. Quite the lifesaver! They have every piece of equipment and all the replacement parts to get the job done right the first time, every time! Are you new to the area? Ask for Mr. Powell and he will make sure you get the best deals, no discount necessary! I tip generously with locally grown crops and distilleries. He's got the best values around and they are impossible to beat! Wish I had a picture to express the thousand words he's capable of!

Absolutely the best foot massage I've ever had. I've heard he flies helicopters with the same…read morecontrol touch as he gives foot massages, riding the shudder all the way to the ground.

When I was 1st thinking of moving here, I took their Seattle fly around tour. Wow, what a hoot, I…read morethoroughly suggest you try this at least once, for a unique view of Puget Sound and city. I think it would make a great birthday present for you 10y/o too. It certainly made me feel 10 again.

Absolutely wonderful experience. Not only a beautiful flight but everyone is extremely nice and…read morehelpful.