No stars is their rating.... They create a problem......then want you to pay to fix it The plumber is a terrible guy....what an attitude Then I have the owner call and cracking jokes.......NOTHING IS FUNNY He then tells me after me hanging up on him .......he's coming over to talk to me man to man FYI - the tough guy , never showed up read more

I do not recommend this company! I called for a quote to unclog my sewerage line. I was quoted $700 so instead I had to give him $100 to get off my property. What a joke. I found another plumber to do the job for $300. Thanks for nothing! read more

Wow. After seeing my negative review on Yelp, Ken called me. I told him that I had talked to other Plumbing companies who said they would have replaced my toilet for less than the $950 he charged. He called me a liar. A LIAR! He continued to get louder and louder and hardly let me get a word in edgewise. I stayed calm and pleasant the entire time because I could tell he was getting aggressive. I said "you're talking over me" and he snapped "fine go ahead!"I started to talk and he said "WELL?" He also said he felt sorry for me because "I must have problems". I stand by my original review. Do not use Ken's. Unprofessional and overpriced. read more

My feedback to this company is: if you don't know how to fix the flushing system of a toilet, why do you come to the client and charge $100 service fee? My husband called this company to fix Gerberit flush valve, sharing the brand and the model of the toilet. The guy came in March 30th, he didn't know how to fix this system, charged $100 promising to come back on Monday/next week and finish the work after he finds out the specifications of the model. 12 days after, I still don't have it fixed. The came back asking for another $300, because it took them time to reach out to Gerberit representative and find out how to fix it. Yes you guys should invest time and $ to keep your staff competent. If you don't know how to fix something, please do not promise it to the client and do not waste our time! We are now 12 days with toilet out of order, and I will follow up to make sure the service fee is refunded read more

Ken's Plumbing & Heating - 12 days with toilet out of order - Plumbing Near Me - East Meadow, New York

A friend recommended Ken's Plumbing & Heating when we had a heating problem. We called Ken's (very late in the day) and we're given a quick fix until they could be here. They arrived at 9 AM the next morning and proceeded to fix our heating unit in record time. If it were possible, we would give Ken's Plumbing & Heating TEN stars. They are undoubtedly "the best in the business." Thank you, thank you, thank you, Betty Tiska read more

We had a complete blockage and he was able to snake through it. All the way out to the sewer. He stayed and ran the water until he was sure he had it all. He cleaned up afterwards too. Professional, prompt and perfect service. read more

DO NOT USE HIM! I had Ken's plumbing come in to basically unclog a sink in my upstairs bathroom and a leak from a toilet on my first floor bathroom. While he was here I asked him to replace a handle (I bought) on the first floor toilet. All of a sudden my toilet was not flushing. I opened the tank and saw that instead of him attaching the link to the handle he used a PAPER CLIP! What a disgrace! read more

My wife and I were de-cluttering and discovered a hidden small leak in our hot water pipe that was original to our home (1951). Thankfully we found it before it got much worse but it needed immediate repair. I emailed Ken's last night (Sunday night at 8:45pm) via their website hoping they could come sometime this week. I received a response first thing this morning (Monday) and Ken himself came this morning to repair my leak. Great, fast, thorough service and a fair price. read more

This is my second time with Ken's plumbing. They were recommended by a friend. Both times they were professional, friendly, experienced, efficient and reasonably priced. I was able to get a next day appointment, including Saturday! Thank you Jen, Ron, and Mario! read more

Had a leaking Jacuzzi jet. Called up and spoke with Jenn who was able to get someone out the next day. Mario was the plumber, very professional and knowledgeable. Unfortunately the issue was beyond their scope, requiring a full reno. Jenn honored her word and didn't charge the service call despite some confusion. I would definitely call them again if I needed some plumbing work done in the future. Can't help it if something isn't fixable, but staying true to your word goes a long way! read more

I would like to share that another local company I found came in with a very straightforward approach quote that was reasonable no bla bla bla. Came in, spend 30 min fixed and finetune everything. Parts are easily available on Amazon. Do not recommend working with Ken unless you want ppl deceiving you and charge above the market. BTW. I never received any parts Ken mentioned in this review. So he truly does not care what his customers think about his service. I'm sure I'm not a customer of Ken's Pluming anymore and recommend others to think twice before trusting this company. read more

2 plumbers came to our home to give me an estimate to look at my drain, I was quickly advised they could not unclog my drain but instead they needed to break down my newly constructed wall in order to unclog my drain because the design was " built poorly " they wanted me to pay $500 to break down my new constructed wall in my finished basement to unclog the drain. What a joke. After I declined I was told that it's $95 for this consultation. Mind you I'm 9 months pregnant and they tried to BS me. This just proves this company's character. Stay away ! I went with another company called 49.99 sewer and they unclogged my drain in less than 15 min using a snake and didn't break my wall. Choose wisely and do your research ! Stay away from this company ! All their reviews are bogus. read more

On 12/10/2021 we had an issue in the basement. Our washing machine drains into the slop sink & water wasn't going down quick enough which could cause the sink to overflow & flood the basement. Ron from Ken's Plumbing came to the house & I stated the issue. He explained that in these houses, all the water drains into one pipe so a blockage could eventually back everything up. TWO times I asked if he needed to access or snake the trap that goes to the street and he said "No". I asked if he was going to snake at all to obstruct the blockage which is how it's been done before, successfully. He said "If I do this I'm gonna do it right". His definition of "Right" was changing a piece of pipe behind the washer so he could use a machine that would "blow out" the blockage, never snaking the pipe that goes from the house to the street. He stated that should this happen again, this $500 work would make it easier & less expensive to resolve in the future. He also said he guaranteed his work. Exactly THREE weeks later (9pm New Year's Eve with a party going on) I went downstairs to find half the basement under water. It is worth noting that laundry hadn't been done for 2 days prior. The sink was full & overflowing into the rest of the basement soaking the rug & everything on it. Any water that was there was backup from the kitchen sink, toilets, bath sinks & dishwasher. (We tested it by running water in the kitchen sink and were able to confirm this.) We couldn't use any water in the house at all so we had no choice but to call an Emergency Service (Roto-Rooter) at 9pm on New Year's Eve. Mike & Sean from Roto Rooter came at 9:45pm. When I explained to them what Ron said & did 3 weeks earlier, they looked at each other in disbelief and said, "Actually the "RIGHT" way to work with a blockage in these homes is to run a snake through the trap to the street, locate & address the problem." (Also worth noting, Mike from Roto-Rooter is a seasoned pro with over 25 years experience.) So they did what I had asked Ron to do - ran a snake & camera from the trap in the basement to the street, found the blockage & resolved the issue for $635. That doesn't even address the damage done to the basement including a $300 rug. In addition, the day that Ron was here, we also asked his help with a running toilet. He charged us $200 to replace a few parts in the tank. Three flushes after he left, the toilet didn't flush at all & he had to come back. Monday 1/3 I called Ken's Plumbing and explained what had happened only to literally be laughed at by the girl who answered the phone. She claimed she was laughing at the thought of me accusing them of this because of the work they did prior. Clearly, she didn't understand that it was what they DIDN'T do. She was incredibly unprofessional. She asked me to send a copy of the Roto Rooter bill to the owner Ken. I did and he responded... "Good morning I have read the receipt and see that you had a main line back up with roots. I am sorry you had this problem but it is completely unrelated to the work that we did. We snaked laundry line 3 weeks previous and that has been working perfectly. We never snaked your main line because at the time you did not have a main line problem. You had a problem only with the laundry sink. The reason it backs up at the sink we worked on is it is at the lowest point in the house so that's where your stoppages will flood when its entire house. If you had a main line when we were there it would have never worked for 3 weeks. It wouldn't work for even 1 day. I am sorry this happened to you on a holiday and we were not around to respond. I hope this answers your complaint even though its probably not the answer you were hoping for. But my explanation is truthful and exactly what happened. The Root Rooter plumber has no right to say the water on the floor was our fault. The entire sink overflowed and the pipes are not even made for that kind of pressure. I have been a plumber for 38 years and it will be clear to anyone with experience that you just had bad luck." Again, he responded as if I was saying that what they did CAUSED the issue, when it was clearly what they DID NOT do. He also stated that Ron never snaked the main line because I told him we had a problem with the laundry waste when in fact, as he acknowledged, all house water drainage goes through the one pipe. In the above response, Ken said "The entire sink overflowed and the pipes are not even made for that kind of pressure." so how have we lived here for 20 years with the pipes in this house and never had this issue? He then goes on to dismiss it as "Bad luck". There is a big choice of plumbers and services in the area, so I'd advise all homeowners to seek out someone who actually takes responsibility for the work they do and provides knowledgeable, professional people. read more

Ken's Plumbing & Heating - Plumbing Near Me - East Meadow, New York

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They charged us $350 for a delta shower diverter replacement. The delta shower diverter replacement part costs $29.00. Complete rip off. I would never go back to this company again. You have been warned.. read more

Charged an elevated price and were very nasty and demeaning when confronted. Not a good business ethic. read more

We had to have our first floor toilet removed to replace the lead drain pipe, remove and replace a copper line in the basement as well as replace the kitchen faucet. Ken's Plumbing showed up earlier than expected and immediately began working by putting down canvas to protect the bathroom floor. All the work listed above was performed in a professional manner and completed sooner than I thought it would be. Their prices were reasonable, in my opinion. I will be using Ken's Plumbing again in the future. read more

AirPod case was flushed down the toilet, by mistake of course, and clogged the toilet. I called Ken's and service was scheduled first thing the next morning, Saturday on a holiday weekend. We have another toilet. Mario knew right away that the case was probably stuck in the toilet. It could only be retrieved by pushing it out from the bottom after the toilet was removed. Fixed! Very clean work. Don't troubleshoot yourself! Call Ken's! read more

We have used Ken's in the past since his shop is around the corner from us. Each time they arrived very promptly and did a good job. We had a leak under kitchen sink and needed a new shut-off valve to turn outside water off. They did both jobs in just over 1 hour, very neat and cleaned up well. read more

This is such bullshit. Just admit you were rude and apologize don't try and make out your customer to be crazy. read more

Ken's Plumbing & Heating - First call one minute, second call 33 seconds. Great customer service. Then trys to make me sound like the problem. - Plumbing Near Me - East Meadow, New York

Ken's plumbing saved the day! I had a small flood in my basement on Thanksgiving day due to a corroded pipe but thanks to Ken's plumbing. They came the next morning and fixed it right away! Jerry and Mario were extremely professional and and they got the job done. Very grateful for this company! read more

I stand by my initial review. Everything I mentioned is 100% true. The gentleman told us he tried to snake the pipe and it didn't work. Maybe he loosened it up enough for the next guy . It's pretty sad that instead of owning up to it (which frankly would benefit you), you choose to make excuses. No worries...good luck read more

Ken's Plumbing & Heating - Plumbing Near Me - East Meadow, New York

The worst ever!!! Very disrespectful... yelled at me and told me to find another FKN...plumber... He left me with my faucet all apart because I asked questions I guess to many for him.. no patience.. I am a single women living on my own and didn't want to get taken advantage of which was clearly the case. I called Miss Jen up she said she can send someone else but not available now..not to much sympathy... But really !! I will never deal with this company again ..... thank god I never gave him money ... I was so upset my day was ruined .. disgusting!!!!!! read more

Used Ken's plumbing in the past and he was good. Called one night recently @ 6:30 for my 90 year old mom who had a sewer backup. He could of cared less. Offered to sub contact it out in 3 hours ,but I explained this was an emergency. Ken had no sympathy . Used foul language with me which was inexcusable. He's good if your a clogged drain, but if you want to be respected and have him in your home, go else where. East meadow plumbing came in 40 minutes and saved my Mom. Ken should have retired long ago, he's burnt out. read more

STAY AWAY !!!!!!!!!! On January 7th my boiler broke down. Called Ken's. Sent someone represented as an employee, Juan. He brought in Viera Repairs and Installations to install a new boiler. Boiler installed and then I needed a proper bill to submit to National Grid for rebate on energy efficient boiler. That's when .....Ken became rude and abusive on phone claiming he didn't install boiler. His supposed employee Juan, does not respond to any phone calls or text messages, and Walter, owner of Viera who installed boiler does not want to furnish a bill with an address for his business. Clearly, all three are in some kind of "relationship" not entirely kosher. Clearly, Viera is a non licensed operator of a business. I'm left in the cold and ended up dealing with unsavory characters even though I thought I started out doing the right thing by hiring a licensed contractor, Ken's read more

I needed to have my new pool heater hooked up- There was a line already run from the meter to the heater, so it was less than 3 feet. A few fixtures and and installation- almost $700- they would have been done in less than an hour but "had to go back to the shop to cut a piece of pipe"- Work was satisfactory, price was insane. Sad for them- I am looking to have other work done- They will not be getting a call! read more

very disppointed. not recommended. avoid this company first the appointment I stayed home for was cancelled, last minute. But hey emergencies happen so we did not get upset then, when plumber arrived (late by the way) we were not only quoted prices much higher than what we have paid in the recent past for the same work but they did not have a needed part. ok. fine but he still wanted money for the service call until the part came in, which we paid but then we had to have to fight with the company regarding whether that service call money would count towards the work once the part came in. Eventually they agreed to not charge us a second service call fee but it gets worse. they never called us again after taking our service fee money, we never heard from them about the part and just went with a different plumber who did a great job, had the part, and charged us much less. read more

Ken's did not own up to a mistake made by his worker, and because of this, me a third party complainant that did not require his service, had to bring in my own service company and get stuck with a bill to find out why my washer was not working. Had Ken's worker followed through at his end, I would not have been effected and would not be writing this. read more

First time homeowner, needed to bleed the pipes and we didn't know how to. Spoke with them early morning and they were able to come out within 30 min after speaking with them. It was affordably priced and their guy Juan was really nice and courteous and even offered us other tips for things around the house. Also we were having problems with our sewer pipe, there was a small pin drop leak. Juan was able to tell within seconds that there was a crack along the bottom of the pipe when the previous plumber that the sellers used could not find it and never fixed it before closing(although our inspector caught it and it was on the list). Ultimately we went with another company for the repair but only because it was the sellers choice as they had connections else where. read more

When I said the work looks great but I thought it would cost 2 or 3 hundred dollars. Ken said, "there are no 2 hundred or 3 hundred dollar jobs these days." Connected a kitchen sink, dishwasher, and installed a water filter. Job took 1 hour 15 minutes, total cost $537. I supplied 95% of the parts. read more

Ken's Plumbing & Heating - Plumbing Near Me - East Meadow, New York

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Ken's Faucet and Toilet repair are outstanding. They have many years of skill and experience. They diagnose your problem and know exactly how to repair it. They work quickly and diligently to complete the work. Their fees are fair and they guarantee their work. I wouldn't use anyone else. You will be very satisfied. I have used them multiple times. read more

I had a leaky bathroom faucet and my local plumber told me that since this was a discontinued model there was no parts to replace it readily available. He suggested calling Ken's. Ken was very polite and professional and called me the next day to schedule the call. His guys were able to come the next morning. They replaced the entire faucet right away and I felt the price was very fair. They were very clean and polite. I highly suggest Ken's! read more

I was VERY satisfied with the job done, faucet replacement, HOWEVER, the cost was prohibitive and I felt ripped off by the total. I was desperate for a solution, so I opted to splurge and spend much more than the job was worth. Everyone needs to make a living, so this company made a living on my dollars read more

I had an excellent experience with Ken's plumbing service. I had my toilet replaced with an Koehler Ada level toilet. I also needed my shutoff valve replaced and faucets on my utility sink in the basement. The prices were fair considering what needed to be done. The master plumber came with an apprentice plumber and periodically came from the basement to check to see what he was doing and was giving him instructions. I even asked if they could tighten my shower head & the housing (plumber from another company installed new shower housing), since they were here. He had the assistant plumber take care of it behind our walls & didn't charge us. The master plumber & assistant was very knowledgeable , professional & courteous. They cleaned up everything and I was pleased with there service. The new toilet bowl works more efficiently than my old one and utilizes water, very proficient. I would highly recommend these plumbers and would definitely use them again in the future if there is a need. read more

I had the pleasure of using Ken's plumbers and I will never use another company again. The young man's name was Ronald and he was such a professional with a witty sense of humor. Most of the time, I feel like I am getting ripped off, but Ronald explained everything beforehand and told me exactly what he was going to do and how much it was going cost. During the job, he talked to me about his hobbies, his dreams and his aspirations. He even gave me a horse for this upcoming Breeders Cup horse racing weekend (he guaranteed me it would win or he would take 10% off my bill). He also cracked a few jokes and gave my dogs treats. It was almost like a family member was fixing my sink. Anyone who has a bad thing to say about this company is either a cheapo, a deadbeat or a miser! Kens plumbing ensures that the job is done right the first time. I just found my plumber for life !!! Thank you Ronald .... and Ken ! read more

We found your young plumber courteous, knowledgeable, and your price fair. We will not hesitate to tell our friends and relatives to call you read more

I have used kens numerous times. From the receptionist who answers the phone to the men who come to your house they are courteous and professional. They come when they say and are neat and due the job. They may not be the cheapest but they stand by their work. I would definitely recommend them for your plumbing needs. read more

Although our plumbing repair was completed in a satisfactory manor, we will never call Kens Faucet again. They fixed a small hose and replaced a valve in less then 30 minutes, yet charged us $420. VERY PRICEY! read more

Had a "plumber" from Ken's come and inspect our leak. Told us we needed a $1500 repair. Called a second company, replaced part fixing the leak for $160. AVOID. I could go into details but would rather be vague as to not hear back from these criminals. Hope this helps. read more

I called them to repair a hose on a hand held shower head and declog a sink. I asked the repairman if he could just replace the hose. Without missing a beat, he said no, the whole shower apparatus needed to be replaced. He snaked the clog and charged me $275. He then told me I needed a new 'pop up' and I misunderstood when he quoted me $325-I thought he meant $50 more for that little thing that keeps the sink from draining. But no, an additional $325 is what he meant. So I just spent $600 for minor fixes on my sink. Before going out to a plumbing supply place to find the special bar mount shower, I went to home depot and was able to purchase a shower hose replacement for $19.99 + tax and it fit perfectly. I was the one who was hosed by these criminals......NEVER AGAIN and I am telling everyone I know not to use Kens Faucet Repair.... read more

Honest, competent plumbers are not easy to find. I've used Ken's plumbing a number of times over the years and he's always been there for me, especially during emergencies. His crew even unclogged a main drain for us this past New Year's eve. And his pricing, though not cheap, is at least fair. Further, his staff cares enough to follow up after the service to make sure things are still "flowing smoothly"! read more