They provided a very pool service. The technician didn't do the work this month yet I still received an invoice and had to call their office multiple times to clarify and they promised to send someone last week, which never happened. Then they sent someone out today who was supposed to do the chemicals, the guy came in at 8:19 am and left at 8:21 am! I was working at home so sitting on a chair right next to the window to my pool, and having observed the guy only picked up the notebook to log that he has done the work before he left! He didn't even bother to get any water sample to do the check. I ran out of my house trying to talk to him but the guy drove his truck by and left too quickly for me to catch up. This whole thing is a fraud: no work, nothing had been done as part of the regular monthly work. I have a lot of empathy and always tried to support the local business, especially for the old man Ray who conducts the pool service for my house. But he is dishonest and we can't simply accept this kind of bad behavior. I hope the owner of the business understands that a satisfied customer tells one, an unsatisfied one tell fifty. read more

Ken's Pool & Patio - Pool Cleaners Near Me - Mountlake Terrace, Washington

Work was well done, but communication was not good at all. I called their office multiple times for an answer on when things would be done. The response was we don't know we will find out and call you back. I didn't have an answer until the next day. Again, great work but communication was lacking. read more

Ken's Pool will get it done for you! I've been a pool owner for over 20 years, and as far back as I can remember, I've used these guys exclusively. A couple of years ago, we had to refinish our 1959 35,000 gallon pool in North Seattle (gunite). We chose their cutting edge eco-finish in blue and it looks fantastic. This finish also seems to help maintain balance. The whole process of owning a pool is much easier now. When they were out most recently doing the eco-finish, they had some of the same guys here that had worked on my pool 10 years earlier. They have a great crew and they stick with them! I would highly recommend this company (and the eco-finish) to anyone with a pool, and most especially those with an older pool in need of some TLC. They also hooked me up with a new and efficient Raypak heater last year that keeps temps steady and ready. They stand by their product and service. If I could give them more stars, I would! Thank you! read more

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Called on 9/1/22 and asked them to use CO2 to clear my inground pool skimmer line. Serviceman shows up on 9/6/22 unannounced, no email, txt or phone call of any kind. Nozzle to his CO2 tank was not operating, and spends 10 minutes trying to fix it and half hour of conversation. He used the half operating CO2 tank to try his best to clear skimmer line. Water barely came out of the skimmer 1 foot. The way I see it. They didn't do what I asked them to do and charged me anyway for travel time + 1 hour of service. I tried to reason with them, and they gave me a 5% discount, but won't return my call. This was my experience. Pray you have a better experience with them. read more

Ken's Pool & Patio did an amazing job installing a pool safety cover at my home this week. My wife and I have a one and a half year old and we were really concerned about not having a decent cover for the pool now our daughter is walking around. The cover looks beautiful and is super strong. We've already had a ton of rain this week and a flood warning where we live and the cover has not sunk one bit. I've been using Ken's Pool service for 4 years now and I've never had a bad experience. "Twigs" is my guy and is he is always very communicative. He comes when he says he's gonna come or he'll let me know if he needs to reschedule. Twigs came out to take measurements for a cover after we just got through our first winter (it was a lot of work fishing out all of the branches and debris) but I wasn't ready to buy one as I didn't think it was a priority until our daughter came along. I can say this; their quote for a cover was a lot less than I thought and then once we ordered they had the cover ready in just a couple of weeks. They came over, cleaned our pool and installed the cover in just a couple of hours and we couldn't be happier with it. Ken's Pool Service does great work in my opinion. read more

Ken's Pool & Patio - Ken's Pool Service does great work! - Pool Cleaners Near Me - Mountlake Terrace, Washington

Never use Kens Pool Service. Kens Pool Service replaced a $20 Temperature sensor on my pool equipment in February 2022. I just received an invoice for the work the end of October 2022 for $242.69 along with a note "Kens Pool Service will be turning over my account to collection agency" I will never use Kens Pool Service again. read more

We had Ken's pool as our pool service company for two years, and that was two years too long. We had everything from routine service, to major part replacements done by them, in that time. It wasn't all bad, and some of their folks ("Twigs" for example) are really great. But in the end the they are not reliable, the quality of the work is low and getting lower, and Mark -- nominally the guy running the business-- appears to have no business sense, customer care, nor basic communication skills. What this looks like to me is the all-to-common story line of a successful business built by an elder generation only to by squandered by incompetent children when they take over operations. Ken is a good guy. But these days, find another pool company. read more

Got a huge amount of information while planning my pool project from the south office. They weren't pushy and let my make my own decision who to buy from. Now I wish the had a retail store in my area! read more

These guys are terrible!! Couldn't get a call back after several attempts to get someone to service our pool. Must be nice to be so busy you don't have to return calls. Would never use this company!!!! read more

If I could give ZERO stars, I would. DO NOT USE THIS SERVICE!! Moved into a house with an in-ground pool - had Ken's Pool service come do the inspection - told me that my filter was out of date and there was a small leak in the heater - no big deal. Put a deposit down for 50% of the $3,000 worth of repairs JUNE 1st and signed up for a year cleaning contract. I got the filter replacement work done on the 12th of June - came home to find my small recycling had been used to empty the old filter, and now was filled with sand and all of the trash left behind. My Chlorine feeder had been taken off the bolted ground-mount and was left leaning against the side of the pump, making it almost impossible to open, the mount now used to hold the PVC piping that was installed with the new pump, not to mention the dial to determine chlorine level was broken off. The pump was also now blowing bubbles into the pool....great. Called them to let them know about the bubbles and the chlorine feeder. Bubbles are likely due to the heater having a leak, and when the guy comes to fix the heater, he will fix your chlorine mount.....okay...I can deal. JULY 1st - 2nd cleaning service of the pool (if you can call it a cleaning). There was dirt left all over the pool, sides not scrubbed, no chance of a vacuum....it was terrible. My boyfriend had to call the owner to get someone to come back out to actually clean the pool, and I will say, they guys that came out the SECOND time did a great job......but, chlorine feeder still off the mount and heater not fixed. July 2nd - I get a text that the part for the heater has arrived - they will be out to fix the heater, shortly followed by another text - wrong part was sent/ordered/who knows, but the heater will not be fixed until a new part is ordered. I don't hear anything from anyone at Ken's updating me on anything. They were kind enough to send me my invoice for the filter work, but no word on heater repair. My boyfriend and I have a party planned for 1 August, but on 28 July, still no word for the heater repair that I put a 50% deposit down on almost TWO months prior, so we call... Someone will be out Thursday - great. Just in the nick of time for the pool to be in 100% shape for the party, and we can move on with our lives......Or so we thought. Now that the heater is repaired, your pool still has bubbles (the bubbles that were not present prior to the filter replacement)....well, it must be your pump. Sure enough, here is something wrong with your pump that is causing the bubbles and a lack of pressure, and by the way, the heater isn't going to work unless this pressure issue is fixed. Now, we can order you a part (should I hold my breath for another 2 months?), or we can offer you this new pump that I happen to have with my for another $1200.00 worth of repairs.....I am completely at a loss for words. read more

Very disappointed with Ken's Pool service in Lynnwood. We moved into a house with an in-ground pool and hot tub and had no idea where to start. A rep from Ken's came out to show us how to check the chemicals and said he would come back to help keep it maintained. I called twice and emailed once to see when we could schedule another visit and inquired about pool cover installation and never heard back! We love to support local businesses but decided to go with Aquaquip after waiting for three weeks. You would think that with such few in-ground resident pools in the Seattle area that a pool company would work hard to keep your business. read more

Great and consistent service. These guys have been around for a long time and know their stuff. They are very friendly. I recommend them to anyone who I know that has a pool. I'm surprised they only have one good review. read more