Read the super fine print. If one device is lost, the deductible won't apply. You will be charged…read morethe full price even during the trial period. Mine fell out and I could not find it. Hearing.com was not helpful and insisted on a full payment despite the contract agreement And still in the trial period. Highly misleading. Beware!

This place is horrible to deal with…read more They advertise they are open Mon - Fri from 9 to 5. They are hardly ever there 5 days a week let alone open all day. I have stopped by to ask about an order placed a month ago as no one will call back when you leave messages. I've stopped by at 9am, 1pm 330pm. No one is ever there. Also to note, they ask that you prepay for the device before you take possession. They claim that they need the money in advance BEFORE they can order it, although it is covered by my PPO insurance. I would have a hard time recommending a company that does business like this. My only recourse now is to call my credit card company and ask that they call them and refuse the charge. It's quite frustrating.

Sonoma Hearing life on West 3rd St in Sonoma, is the worst business that I have ever had the…read moremisfortune to deal with. The call center makes appointments, confirms appointments, but the office either does not receive the information or they are not interested in followup appointments. It is clear to me that they only want to SELL you new hearing aids and the call center employees likely only get paid if they make appointments whether they are honored by the franchise or not. I will never use or recommend this office. AVOID IT IF YOU POSSIBLE!

They are very kind, patient, generous and helpful. Upgrading now, my 3rd pair from this business. I…read morewouldnt go anywhere else.

Wow what a great place. My mom stopped in to buy some new attachments for her hearing aids and got…read moreamazing help from the front desk! The woman at the front desk was so helpful putting in the filter and getting her hearing aids to fit better. My mom hadn't spent a penny at this business and they were beyond helpful! Much appreciation!

So glad I trusted my hearing aid needs to the pros at HearingLife! They are kind, competent and…read moreexperienced. The offices are well kept and up-to-date. All precautions are taken for the health and safety of their patients.

I had an appointment with Microtone Audiology on Thursday, August 16th. I was having a hearing test…read moreand getting fitted for Hearing Aids using Starkey Edge devices. I was nervous going in, and I am happy to say that the entire team in the Saint Helena Office far exceeded expectations and provided a "WOW" experience. They are kind, customer-focused, and extremely professional. During my office visit, I ran into old friends and one of the winery owners. Like me, they had the utmost respect for the Microtone Team. I highly recommend this business based on my positive experience. Well done, all!

From the owner: Microtone Audiology is the premier hearing care provider in the Napa region. We provide the best…read morecare and service for your hearing health and, should you need them, we carry the highest quality, most advanced hearing aids and custom hearing protection devices available today. While much of our industry centers around the retail sale of hearing aids, Microtone's primary focus is on the wellness of our patients. This patient-centric approach is the DNA of our practice and dictates everything we do, from our comprehensive testing to our personalized fitting to the free care and maintenance for the lifetime of every hearing aid we sell. Our services include: -Comprehensive Hearing Evaluations for Both Adult and Pediatric Populations -Tinnitus Evaluation, Consultation, and Management -Aural Rehabilitation -Balance Function Testing -Hearing Conservation and Custom Ear Protection -Hearing Aid Dispensing & Fitting Services -Wax Removal -Hearing Assistive Technology -Custom Hearing Protection -Battery Sales With many of these conditions, time is of the essence and delaying treatment can result in increased, irreversible damage. By partnering with multiple Ear Nose & Throat Physicians in the area we can quickly get you the appropriate treatment needed to help you avoid unnecessary hearing loss. Get the right solution, the best care and service and a great team of folks that will be there for you on Your Journey to Better Hearing.

I really liked working with Brian; he has a sense of humor and also took my questions seriously. He…read moreexplained the changes in my hearing in a way I could understand, without talking down to me. He asked all the relevant questions and did all the testing efficiently but without cutting corners.

Today I had a hearing test , hearing aid cleaning, and assistance with getting my Thrive app set up…read moreas I liked it. Cassidy was my care-giver for today's appointment, and she was very competent and lovely. I've had my microtone hearing aids, and received ongoing service from this location (Napa) for over 3 years, and I've been very happy with the service and care. I highly recommend Microtone Audiology.

Difficult to reach with long phone hold times. Not interested in helping. I called all Napa…read moreoffices and others all offered assistance. Microtone offered road blocks at every turn.

This is a great business. Ray and Jess really take care of you. Highly recommended!!!read more

I felt well treated, helped, and guided through the process of hearing aid repair. I plan to return…read morefor all my hearing needs.

Dr. Beene was a great find. I had requested a hearing test and a Nexus letter for my VA disability,…read moreand she performed hearing tests and provided the letter I needed to proceed with my claim. Her demeanor was friendly and attentive. She performed the required testing and spent time discussing my hearing loss, which included my past military experiences with loud noises. The letter she wrote covered all the bases for what the VA would need. I also learned that I could achieve better performance from my hearing aids if I made a small modification to the apparatus' dome. I couldn't be more appreciative of Dr. Beene's professionalism and her personality.

An Audiologist Who Truly Listens and Understands…read more I've been struggling with hearing issues for years, and each time I brought it up, I was told my hearing was "fine" based on standard tone tests. The VA told me this. Two other audiologists told me this. But in my day to day life, I knew something wasn't right. When I met Dr. Beene, it was a completely different experience. I didn't have to explain the VA claims process or educate her about what veterans deal with, she already knew. That alone made a huge difference. More importantly, she didn't just run a standard tone test and send me on my way. The testing itself was quite long and tiring but that's what getting to the bottom of an issue looks like. She understood that there are other types of hearing loss, like processing issues that don't show up on basic audiograms. She actually listened to what I was experiencing and used specialized testing to assess the kind of difficulties I've been living with for years. And she validated that they're real. She even offered to support my VA claim without me asking and genuinely wanted to help me get the support and tools I need, including hearing aids. If you're a veteran, or anyone, who's been told your hearing is fine even though you're struggling to follow conversations, especially in noisy places, please go see her. Or for your other hearing related problems. This is what real care looks like.

Eric and his staff exceeded my expectations at this location and the other ones in Fairfield and…read moreVacaville. I brought my 96-year-old grandmother for hearing aids that she needed but certainly did not want to. Eric and his staff had a great bedside manner and knew exactly how to make her feel comfortable and just how much information would be helpful to me, her caregiver. We are very pleased with the results and would recommend them to anybody in need of hearing services. We are very thankful that the audiologist highly recommended them to us. I cannot think Eric and his team enough, as my grandmother finally has the opportunity to join in conversations fully, unlike before. Thank you guys.

Eric Stratton is amazing! I had my first appointment Jan. 17th. Eric fitted me with wonderful new…read morehearing aids Jan. 26th. Thanks to Eric, I'm no longer driving my wife crazy asking her to repeat herself. I can hear my grandson's voice clearly. I don't need closed captions on DVDs. I could not be more pleased with the price I paid or the service I received. I highly recommend Eric Stratton.