Our journey began with a surrogacy pregnancy, and due to high-risk factors, our insurance required…read moreour surrogate to deliver at Kern Medical. I'll admit that we initially had some concerns based on what we had heard and read beforehand. However, our experience ultimately exceeded every expectation. The labor and delivery turned into a very intense and emotional situation. Our baby had the umbilical cord wrapped around his neck and went into distress, requiring an emergency C-section. It was a frightening moment, but the medical team acted quickly, decisively, and with incredible skill. Looking back, we truly believe their actions made all the difference and may have saved our baby's life. After delivery, our baby spent three weeks in the NICU recovering from respiratory issues, a staph infection, and learning how to feed. During that time, the NICU doctors and nurses were nothing short of extraordinary. They were compassionate, attentive, and endlessly patient--not only caring for our baby but also guiding us as new parents. They took the time to teach us techniques and build our confidence, which made the transition home so much smoother. What stood out most was how genuinely supported we felt. The team treated us with kindness and respect, and by the end of our stay, we truly felt like we had formed meaningful connections with them. We always felt that our baby was in capable, caring hands. Today, our baby is thriving, and we are deeply grateful. We have complete confidence in the care we received at Kern Medical's Labor & Delivery and NICU, and we will always appreciate the role they played in giving our child such a strong start.

Appts cancelled constantly, no follow up for appts, stay on hold for 37 minutes to only be hung up…read moreon, they don't return calls or emails, never see the same doctor ZERO CONSISTENCY. LEFT COMPLETE BINDER OF MEDICAL RECORDS NEVER UPLOADED to the patients file for viewing.

My first time here since switching new insurances and had to come here for myself (dry, wheezy…read morecough, with mild congestion). Considering it is the cold months, it wasn't busy coming in on a weekday mid afternoon (they close at 8pm daily). Office was very clean. Wait time wasn't too bad (15mins that's including the time I had fill out paperwork). Staff were very welcoming, nice and patient. They ask that you kindly wear a mask if you don't show up with one (no biggie!). I knew I would have some sort of respiratory issue but wasn't expecting bronchitis. I saw the NP and she was so nice and thorough. Administered an injection, breathing treatment while I was there, and ordered the recommended medications for further treatment. Overall my experience there went really great and so happy I got to come. I felt seen and heard - oppose to other urgent care places where you're rushed out the door. Thank you for taking care of me.

I just started coming to this facility, and I really like it!…read more I've only had the pleasure of meeting my PCP doctor once, but can tell she's a very good doctor, takes the time to listen and ask questions & was just an easy person to talk to and open up with. I had a broken foot so she ended up putting in an (expedited) referral to see the foot specialist, which just so happened to be located on the second floor! The very next day the referral was approved and the podiatrist office (foot doctor) was calling me to set up an appointment for THAT following day... Super fast! I've seen the podiatrist a handful of times since then, and he's a really cool guy as well! Communicates well and definitely has your best interest at heart! Pretty funny guy too! I've also gotten my blood taken here per my doctor's request, and have had several foot x-rays done here as well, I love that everything is located in ONE building!! The building isn't even super huge either! so it's easy to navigate around. They even have an ER! Plus I've noticed that they're hardly ever busy! It's pretty much empty every time I've come! wait times are no longer than 10 minutes at the most. My last appointment I was 30 minutes early and they were able to get me in right away! Just seems to good to be true lol. Friendly staff, clean facility, so grateful to have Dr Raju (her nickname) as my PCP and BFMC as my doctors office. -The end.

I am a doctor of pharmacy that has been under the care of Dr Keith Seidenstricker since I have been…read moreemployed at San Joaquin Hospital. I had a physical exam last September, 7 months ago that was very extensive including excessive blood work that incidentally I had to wait over an hour for, just to be seen. I have now been offered a temporary staffing position at a hospital in need of my services in the Bay Area that requires Dr Seidenstricker to sign a simple form stating I have had a physical recently. He has refused to sign this form without seeing me for a $150 office visit and apparently can't accommodate me before I am to start work leaving me unemployed and the hospital without adequate staff. I cannot in good conscience recommend the services of Dr Seidenstricker, or anyone at Highgrove Medical Center for any reason to anyone for anything since the pervasive thinking there is so unhelpful and obtuse in nature.

Worst customer service EVER!!!!!!! I have hate coming to this place, But sometimes I have no choice…read moresince my primary doctor does not give birth control services. I have NEVER had a good experience here, and when I call to file a formal complaint, conveniently no one is avaliable or ever calls me back!!!!!! If I could give this place ZERO stars I would

i booked a appointment and they called me to cancel or rebook and not have availability until 2…read moreweeks from now. i need a refill of my medication and i need to see the doctor first but now i have to wait the two weeks because my appointment for today got canceled

In our attempt to enter the NEW Adventist Health Hospital ER entrance (formerly Bakersfield Heart…read moreHospital) we were most pleasantly surprised when the FORMER automatically-opened doors to the ER FAILED TO OPEN. PERIOD! Wow~. An opportunity to delay care for an emergency! Now that's a great way to get sued!!! DELAY OF CARE - OH, BUT WAIT! LET'S ADD A NEW TWIST! INTENTIONAL DELAY OF CARE!!! Hey, now that's the AMERICAN WAY, ain't it??? Especially when you are seeking EMERGENCY CARE! WOW! Adventist Health's signature logo of "Living God's Love...through healing, wellness and hope..." (Sic) couldn't be more true...because you going to DIE just trying to get in to the ER at their NEW hospital on "SILLECT" Avenue! And..."SILLECT" it is bc you going to be "Living God's Love" too...Cause you'll be in God's arms in no time at all~~~~!!!!! Way to go NEW Adventist Health ER entrance that Samson himself could not even F*cking open the freaking damn door is so damn heavy. WAY TO GO! Just absolutely LOVE it! One for the record books! WHOOOHOOO!~!!!!

I really like this Kaiser location. My cardiologist is the best Dr. Desai! I recently met…read moreCardiologist/ Electrophysiologist Dr. Micah Roberts and he is so knowledgeable, professional, listener, great at explaining everything regarding cardiology related. The main reason I have been referred to Dr. Roberts is because my current Dr. Desai has moved on into another role and doesn't see patients. I also had questions regarding ablation process which was directed to Dr. Roberts who has 15 years plus in experience. Between both Cardiologist Dr. Desai and Dr. Roberts you are in the best hands ever! They both genuinely care for their patients and very approachable people persons. Trust me, now days these traits in doctors are very hard to find. Now, the Kaiser office is very clean and fast paced to get you in to be patient seen as a patient. However, the parking has never been bad, but now it gets very busy over the years. I'm not sure if more population has moved to Bakersfield now? The parking can be a pain for a small town, however depending on time and day the parking lot gets really full. All nurses that check you in have been very courteous. The office experience has never been bad. If you ever need a good cardiologist I've named two that are the best! Trust me.

Checking into Urgent Care and the two nurses and security guard were very snarky and condescending…read more Very unprofessional. Saturday June 6th, 9:30ish I'm a retired RN The staff I dealt with afterwards were very polite and caring.

I would rather pour honey over my genitalia and sit on a red ant hill than deal with these yahoos…read more Waiting over 90 minutes for a call. YES! A phone call to go over biopsy results. Not like I wanted to do this. Where is the respect and common courtesy? NOT HERE!

Such a great experience. Felt very welcomed and heard by Nurse Practitioner Danielle Chaney she was…read moreamazing and so was the staff and Tracy in the front desk. I recommend this women's center. Will definitely be back next year.