Worst customer service EVER!!!!!!! I have hate coming to this place, But sometimes I have no choice since my primary doctor does not give birth control services. I have NEVER had a good experience here, and when I call to file a formal complaint, conveniently no one is avaliable or ever calls me back!!!!!! If I could give this place ZERO stars I would read more

i booked a appointment and they called me to cancel or rebook and not have availability until 2 weeks from now. i need a refill of my medication and i need to see the doctor first but now i have to wait the two weeks because my appointment for today got canceled read more

The folks here get a bad rap, but honestly, without Planned Parenthood, many women would simply not be able to afford basic routine services. Planned Parenthood offers more than just abortions and std treatment, folks! You can make an appointment for your regular pap, cancer screening, birth control, etc. They really do it all here! The folks at Planned Parenthood in Bakersfield are very kind and professional. From the time I arrived until I walked out of there, I had nothing but friendly and positive interactions with all staff. Everyone was very attentive and didn't make me feel awkward or uncomfortable at all. The office was very clean and well maintained. The payment process was fast and the staff made sure to explain each individual cost before moving forward with any services to make sure you aren't blind sided by the price at check out. The ONLY downside I can think of is how long it takes to get an appt... they were booking about a month out when I made my appointment. read more

The front staff is very friendly all three at the window today 4/8/25 the lobby looks clean the assistant who to me to the back was also kind and friendly but then we get to Rene the PA don't ask her any questions please because she will give you attitude and sarcasm I think she chose the wrong profession I didn't say anything about it though , I didn't want to upset her even more she should quit and find a job where she would be happier working at read more

i believe it's the male manager in the front, he's not the nicest to patients but shoutout to the MA , didn't catch his name but he had a cool arm tattoo, and rene the P.A, they are the sweetest ! they made me feel so welcomed unlike the man in the front reception . i prefer coming here over any other OBGYN , and will continue being a patient due to those two in the back office :) read more

I received very quality care from Planned Parenthood today and went home feeling very satisfied. There was great communication between me and the staff which I appreciated and the staff were very friendly. I had a great overall experience! read more

Been coming here since 2009. They have always helped me out with my needs. Best place to go for birth control. But this last time the girl that gave me the depo shot made my arm bruise a little tiny bit . This has never happened to me. EVER!!! Sounds as if I'm complaining BUT I'm totally not ; I'm just saying . Wondering . She was super nice though. I totally recommend this place . read more

Planned Parenthood - Bakersfield - Medical Centers Near Me - Bakersfield, California

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i went in for a certain service that can be very emotional for any woman, from the beginning i already think its insane that they ask for payment upfront if your insurance doesn't cover a service, they dont offer a payment plan or anything, luckily for my partner and i the funds werent an issue but imagine it have been someone who does struggle financially? The only healthcare professional in the office who made my feelings feel validated and heard was the MA Rogelio, so sweet and informative and it didnt feel like he was reading from a script. after seeing him the RN who came in to do my ultrasound was very short and brief she didnt let us look at the screen, hear the heartbeat or anything she just printed my pictures and left, from there another nurse took us up to the biller to pay ( i hadnt even talked to the Dr yet ) once we paid we went back to the room where the nurse explained to us the process she was talking way to fast and was too happy to be explaining as im sitting there in tears. Once the Dr came in he was very nice and pleasant but short and brief as well, he didnt give me time to process and right away gave me the pill you take infront of him. Needless to say the only time i felt like someone cared about how i felt was when i was with Rogelio the MA , big shout out to him. read more

My experience at this planned parenthood wasn't as good as I hoped. I went in wanting to learn more about birth control and be able to get on something to protect myself. The staff there were not helpful and gave me the book to read and decide myself rather then help me and acknowledge me about all of the different forms of them. For the girls like me coming in to learn and be smart wanting to be protected, the staff should be more helpful with the decision of the patient for the best care. read more

Location is easy to find, and the parking lot is easy to maneauver. The staff was kind to me and got me in and out quickly. The woman who checked me in was at the end of her shift, and she still managed to offer me a smile. I was coming in for a Pap smear and breast exam. They did a great job getting me in and out and given the intimancy of the exams, put me at ease by making constant polite conversation. read more

They give you one price for services beforehand only to give a more expensive price AFTER you've already received the services and your stuck paying it. I'd recommend sticking another health care office if possible. I only gave them two stars for the fact they do outreach and is inclusive to the LGBTQ population. read more

This place is horrible. My wife has been to Planned Parenthoods in other places and have never had the problems that she has with this location. You can call for an appointment and be told there aren't any available for a month. That is if they actually answer the phone. Once you are at your appointment you better plan to wait at least 2 hrs or more before you actually get in to see the doctor. If you're coming in just to pick up your prescription, plan to wait an hour or more as well! Everywhere else my wife has ever been they don't make you wait and just give you the pills upon arrival. Also the staff is rude and unprofessional. read more

Planned Parenthood - Bakersfield - Medical Centers Near Me - Bakersfield, California

Came here at 8:09 AM sharp to get my lady parts checked out. The receptionist looked at my medical request on paper, and said a doctor could not see me. I was turned away for not having an appointment after the receptionist said she would "try to fit me in." There were not more than a handful of people in front of me as I arrived 9 minutes past opening. How long would my request take a doctor, you ask? 5-10 minutes max. Then, she tried to book an appointment with me, and the next one was over 1 month from now. For a woman who typically has to choose between being available to work to pay the bills vs. receive medical care (which should be a human right), I will take my lady parts elsewhere due to limited flexibility, availability, and poor attitude at this location. Thanks, but no thanks. read more

I'm unsure of why there's so many complaints. If you're going to complain about waiting for FREE services, then go to an actual doctor where you'll pay. As far as derogatory references such as calling people ratchet, you yourself are the exact example of being less educated and sound quite stupid to be honest. The staff is as attentive as they can be. I don't know anyone who has had problems at this location let alone myself. read more

Planned parenthood genuinely has the most caring and helpful staff. Any time I go I never have to wait very long and I'm always able to get the help I need. There's honestly nothing I can complain about when it comes to planned parenthood. I've been going for about 3 years now and I'll continue to. read more

I love Planned Parenthood. Were it not for them, I'd never be able to maintain my lady health. I'm serious. I have no insurance so being able to get my lovely lady lumps and my "cave of forgotten dreams" checked regularly is such a relief. I think this Planned Parenthood is the prettiest one I've been to. The place is HUGE compared to LA area ones and very clean. I didn't have to wait 5-6 hours. I was seen about 45 mins after appointment time to get my Mirena IUD removed. The nurse was extremely professional and quick.The doctor lady was SO sweet. I felt so bad for her because I was all clammy and nervous as hell about the removal process - the IUD insertion was a fuckin' nightmare. Not joking. Probably one of the most painful things I've ever experienced and I almost passed out doing it. She assured me it wouldn't be a big deal but I was just freaking out the entire time. She was right though. It wasn't even a quarter as bad as the insertion and she did it quickly. Was quite impressed with this Planned Parenthood, to be honest. Would prefer to come to this one all the time but I don't live nearby. read more

Planned parenthood has always been a safe environment for women to receive free health care ! I have recently lost my insurance and went to them for my yearly check up! The online system Made it easy to schedule and appointment and everyone there was nice and professional. read more

They put an implant in years ago and my medical insurance said I had to go back to them because they cannot find it so I make and schedule and appointment they take my insurance and everything down say I'm good to go I show up for my appointment and am told I must pay now because they don't use my insurance when the lady checked it and my health care provider called to let me know that it was covered this place sucks read more

Writing as I am here: Don't come here. Arrived at 15 mins early for my appointment , got called in 30 minutes after my scheduled time. Now left waiting in the room for over 30 mins and still have not been seen. read more

Great staff, went in lady at the desk was very nice and everything was quick, I had my appointment @12:00 for in @12:20 I had a male nurse and he was very nice, the doctor as well... thank you planned parenthood! I think the lesson here even with bad reviews one has to try for themselves!' If I give out good energy I'll receive it back! ( for my own experience) thank you. read more

Arrived early for a BC appointment been waiting for a little over an hour already. I asked nicely how much longer is the wait? Since everyone who got here after me got called first. The blonde elder lady was rude! She was like just because you came early doesn't mean u get to get in earlier . Got here @ 9:55 it's 11:30 my app was at 10:20! read more

Inexperience staff, they weren't able to check my BP appropriately. They sent my prescription to the wrong pharmacy, I called for 3 days after my visit to follow up on the status and they still couldn't get my prescription sent out to the right pharmacy. They kept telling me that someone was going to call me to confirm, yet no one called. The girls on the answering service are useless when it comes to following up or taking action. The urgency to help/assist is certainly not they're main priority. Extremely disappointed. read more

Do not come here!!! They're extremely discriminatory. The receptionist treated us so rudely & said she didn't have a physician for us & that we really go elsewhere. When pressed about the matter she just kept saying in a snooty voice "we don't have anyone for you & if you wait you're gonna wait a really long time. Like hours." I've never been so offended in my life. Avoid this place at all costs. read more

Theres an OB/GYN shortage in Bakersfield so I came here I didn't know what to expect but the DR made me feel comfortable wait time just as any other office I like this place for specific womens needs they do have a long questioner about your history they also have programs that can help cover costs my experience was good Im going back again for my annual exam read more

They are okay I've been here a few times. The service you receive is expected because it is a health clinic. The wait time is ridiculous. Planned to be here for a while. They're are never any open appointments. Sometimes the soonest they have is 2 months away. They also have wayyyy too many medical assistants that are still interning and not knowledgeable about a woman's body. These young medical assistants sit behind the desk and laugh and tell jokes without handling the patients charts. I wouldn't go here again. read more

My friend needed an abortion pill so we went in to schedule an appointment and the girl in the front told her she didn't have any appointments available but was able to sell it to her over the counter. Which we did, when we walked away we realized that the girl sold us a morning after pill!!! We had to go back and tell the girl what she sold us wasn't an abortion pill. Don't go here there. Obviously is not safe to go in for a procedure like this, their staff doesn't even know what their doing. So AGAIN DO NOT GO HERE!!! read more

I had a great experience here. The staff were extremely helpful and kind. They were informative and quick. My appointment was in the morning and i think that makes a Huge impact on your wait time. read more

I went in this morning as a walk-in at 8am, was greeted with such wonderful customer service. I was called back right away. Address all of my concerns, educated me on women's health. The PA and Medical Assistant went above and beyond to truly help me, educate me, make me feel comfortable, while radiating in compassion. Amazing organization keeping women healthy everyday! Thank you Planned Parenthood Bakersfield! Special shout out to Natasha who referred me and assisted with health education. read more

I just moved out here from Santa Cruz county and it's been such a pain to get seen here. Online says they open at 8 but they open at 7:45. I go in at 8:03 yo be there if they have Excited the max of walk ins they can take. Really? N the only available date to be see in may 23rd ridiculous ! read more

Such a great staff and wonderful experience. I have referred many people here for healthcare and all have left feeling cared for and respected. We are so lucky to have a place like this in Bakersfield. read more

They take for ever been sitting here for an hour already!! There very slow . They should open another one since its the only one in Bakersfield Ca read more

Best one I've ever been to! Clean, great staff, never in the waiting room more than 10 mins!

When I first came here I got a whole year of birth control for free. Second time I waited an hour after my appointment just to see how far a long I was in my pregnancy. Once I got back there it went by fairly quick. The guy who was working with me was a great guy. Gave me a reference list on what OBGYN I should see. With having just straight up medi-cal that list came in very handy since everyone I was calling didn't accept straight medi-cal. Finally found one on that list so thank you for that reference list!!! Will deff come back here if needed read more

All appointments are at least 1 to 2 months away. I made an appointment, but have still been trying to walk in because I needed help sooner than two months away. I'm in between real insurance, and can not reapply for that until October. So I have been in on three separate occasions as a walk-in. I arrived before 8am, and each time they have told me there's no space, and that there's only one practitioner person there working. Then I was told that they don't actually know which days they accept walk-ins or not, because the manager decides each morning. So basically you are supposed to not work and be there every morning by 7:30 just in case the manager decides to accept a walk-in or not. read more

Took my daughter to get started on birth control she had an excellent experience. My daughter said the medical assistant and doctor were very helpful and informative. We had an appointment on May 8th we were in and out within an hour! read more

Those medical assistants/receptionist were too busy talking to each other and laughing..they forgot to give me back my ID!! And when I went back for it they said they couldn't find it!! read more