We hired them to inspect and repair a house we bought. We now have discovered two separate gas leaks that apparently have been there from before which they completely missed. They are also very expensive. We will never hire them again. read more

I was surprised when a young plumber showed up but Alex is a true professional at his work. He was very educated and helped me understand my plumbing! read more

I have used Kessler Plumbing several times both for work, and at home. I have found that they are professional and have efficiently solved any problems that have come up! They also have integrity and back up their work, should any issue arise. I would highly recommend them. read more

We had a leak that would not stop. I called Kessler and quickly a very nice plumber arrive. Not only did he fix the leak but discovered two more fixtures that were about ready to go. He fixed all three expertly and the pricing was very reasonable. read more

We like working with Kessler Plumbing and Heating. They are communicative and professional.

Timo's crew came in and repaired my leak and they we're fast and professional, recommend them to all my family and friends

On mission impossible for 2 weeks trying to find a plumber to work on a 120 year old toilet. I called 10 plumbers, 3, looked at the job and advised me to get a second opinion, 3 others told me I would not find replacement parts for these toilets, the other plumbers either no showed or told me they'd call me back when they found the parts. One month no success in finding a plumber. Then I called Kessler. Matt immediately assured me he was 98% sure he could fix the problem and sent Angelo the next morning. Angelo will definitely have some loving blessings coming his way. He fixed the problem in less than 20 minutes. TRUST Kessler plumbing , they have been in business for over a century for a reason. Truly Thankful. read more

Came over for an emergency. Quick and efficient. Reasonably priced. Would recommend.

I can't compliment Kessler Plumbing & Heating enough. I have an old house and often one problem leads to another. I needed a new pressure regulator. Matt & Carlos did a fantastic job and took care of everything headache free. They replaced the regulator and the copper connecting pipe so it will be easier to replace next time. I would definitely recommend them and will call Kessler for all my future plumbing needs. read more

Kessler Plumbing & Heating - After, clean. - Plumbing Near Me - Los Angeles, California

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Super great job with dishwasher installation! Clean, efficient and reasonably priced!

We usually use another plumber but they were jammed and they recommended Kessler plumbing and I'm glad they did! They came out quickly and fixed my drain. The technician was clear about what the problem was and because of the damage an extra part was needed so the cost was a bit more than expected but he showed me what the broken part was and it had to be done. I am a happy man. Definitely would recommend them. read more

I've used Kessler for years. Matt is my main guy and he's the best. Kasey in the office always takes my calls and immediately answers any last minute email requests. Because I've used them for a very long time, they offered me zero interest in-house financing for a large job I needed to do quickly, at a time when I was really worried about cash flow. (I don't think they do this for too many of their clients but it shows loyalty and a willingness to help through a tough time when they/Matt knew I needed it. They're great people, old-school ways of doing business, and work hard for customer retention. Most importantly, the workmanship has always been first rate. You can't go wrong with Kessler. read more

Everything on my end went well, from the initial call to their office to schedule an appointment, the ladies at the desk were kind, knowledgeable and prompt when booking me a slot. The guy who showed up, Bobby, was wearing a mask and was very professional, he asked me right away if there were any precautions he should be aware of prior to entering my home. For me, this was a plus, especially during these weary times. I've had different technicians (cable, internet, etc,) come and not have a care in the world if I had any house rules, etc during covid, so this was definitely my winner! The work they did was good, Bobby was able to replace the pipes in my shower and removed all the things blocking it from functioning properly. Once he was done, he even sanitized his area. Thank you for all that you did. I was iffy since I am one who goes based off of reviews but honestly, the recommendation was well worth it. They are officially my go to plumbing company. read more

The work done by Lou was good. There was one item they were unable to complete but that wasn't deducted from the final cost. Make sure your estimate is accurate and you know what you're paying for! Lou was at my house for 3.5 hours but I was charged for 6 hours of labor. Turns out I had to cover Lou's travel time which I was never informed of before the final bill came in. read more

If a negative rating were possible I'd give it. Absolute pirates. In a pinch used them twice for testing Backflow devices at two different business locations. Each time the claimed the valves had failed and had to be replaced, at great cost. This is quite a coincidence as I've only had one fail in thirty years of doing business at six locations. I later found out that they were fired from doing business in one of the cities I do business in for falsifying test results and requiring unnecessary installations of Backflow valves. RUN AWAY!! read more

Their technician cracked our drain pipe during the service visit and and damaged the tiles in our bathroom with his tools. It was insanely frustrating to get them to arrive in the first place (after 2 no-shows) but the result of their work was even worse than not showing up at all. If you can believe it, we were charged for the service anyway and they wouldn't admit the damage that they caused. RUN!!! read more

THE GOOD: I've used Kessler for decades. And I want to continue to use them. Over the years I've experienced many Kessler plumbers, most very good. But rarely "excellent." Recently I had the pleasure of two wonderful plumbers, Bobby and Rodger. I rate these two plumbers as "excellent." They replaced an old 1940s sewer drain under the house where the bathroom is. They followed the pipes to find the blockage then replaced the pipes. Bobby made sure everything was done correctly, with expediency and done well. Extremely professional! I wish I could give Bobby TEN STARS! If you use Kessler, be sure to ask for Bobby & Roger. THE BAD: -- worth 2 stars. (Not the plumbers or office staff -- they're not at fault.) I'd put this on the owner. MONDAY early evening: Sewage suddenly came up the drain of our bathtub after flushing toilet. MAJOR BACKUP! We could no longer flush, fearing it would all overflow. I immediately called Kessler's after-hours emergency number 323-333-9677, leaving a message describing my emergency, to call me back. NADA! I made about 3 separate calls. NADA! Their website boasts: "Kessler Plumbing is available 24 hours a day, 7 days a week to handle your plumbing and heating emergencies - call us now!" Tuesday I called "emergency #" a few more times, around 6:00 a.m. -- again, NADA! At 9:00 a.m. when they opened I reached a human. After explaining the problem I was told that nobody could come until Wednesday because an "emergency" had come up -- the crew would be out for the "emergency." I'M the one with the FIRST emergency call! Again we were without a toilet and shower! We actually had to drive to a nearby Von's bathroom to take dumps. Wednesday the office person told me a crew couldn't come early, as I'd requested, because they had another job "an emergency" in the morning. They'd come later. Like being without toilet and shower ISN"T an emergency??!! Finally around 11:00 a.m. Bobby and Roger came to search for the source of the blockage. They checked the main drain -- no problem, then had to search under house. But then they needed a camera/detector which THEY DIDN'T HAVE. It was being used on another job. They were forced to stop their work until they could get the equipment needed. We had to wait another day! Now 3 days with no toilet & shower with many trips to Von's! (note: over the decades Kessler's had the same problem -- no readily available equipment.) THURSDAY Bobby arrived mid morning with the sought-after precious infrared camera camera/detector. He and Roger located the blockage immediately. It was in an old 1940s cracked sewer pipe under house. Bobby explained he could go get new pipes but that they wouldn't be installed & ready until after 4:00 p.m. I told him I didn't want to pay over-time, could he bring them the next morning EARLY? He quickly said, "7:00 a.m. -- maybe 8:00 a.m." Beautiful! By Friday maybe we'd have a working toilet & shower. Better late than never?? Maybe that should be Kessler's motto. I might add that Bobby was kind enough to exchange phone #s with me days before, so he could text me when he finished the early "emergency" jobs. FRIDAY Bobby & Roger arrived at 7:30 a.m. with the new pipes. By 2:00 p.m. (with a very short lunch break) they had dug out the old pipe and replaced it with the new ones. They even shoveled back the dirt piles in front and left everything as clean as could be. Those two wonderful plumbers did everything they could to fix my problem -- it was the COMPANY that screwed up -- NOT THE WORKERS! Throughout our years with Kessler there has always been the problem of the plumbers not being able to have the equipment needed to make various repairs. It's not the fault of the workers, but the company. The only reason I'm giving 5 stars is because of Bobby and Roger's excellent work. I do hope the owner takes this constructive criticism to make Kessler better. Having enough trucks with cameras, etc. would make a huge difference. read more

BEWARE! a total rip-off! what i thought would cost $200 turned out to be $400!! they sent 2 guys out and charged double labor for a simple job completely unethical read more

These guys will over charge you. I used to use them all the time for apartments I own and I also used to refer them to clients of mine (I sell real estate). BUT, their most recent visit was maybe 5-10 minutes to pull hair out of a clogged pipe. The plumber and I laughed about how quickly he solved the problem. When I got the bill they charged 1.5 labor hours (they say that's a minimum) and $40 for use of a snake. Total almost $180.00! My recommendation is use any other plumber for cheaper, more ethical service. Call these guys only if you have an emergency and cannot get in touch with anyone else. read more

We had a problem with electric central heater temperature was not going up, Kessler Technician name Robert came did NOT even had Thermometer Temp. Gun so I let him use my tool and did not know what to do and did not even know how to open the unit. Anyway so I called heating unit manufacturer Customer services and let customer service rep talk to Kessler Technician Robert and rep was teaching him how to check the heater step by step to Diagnose the problem , spend most of time , yet I had to pay for $198 dollars doing Keller's job done by Manufacture Customer technical support line. And I request to refund they refused. Before I use Kessler if I read the review from Yelp I would never use this company. If you have any question you can contact me. read more

I had someone come to my house to give me an estimate fix a pipe that was incorrectly connected. I didn't want to do it because it needed to be inspected.. He told me the minimum they charge was for 90 min and that would be $90. I left my daughter there and she ended up paying $200. Why? he told her that was how much it was. How long was he there? About 20 min and went out to get a part. (a connector that cost about $5.) Even with him leaving it was much less that 90 min. She had paid him. And didn't challenge the bill. I called up the company and they refused to stand by what they had told me and really didn't care.. DO NOT USE THEM. NO INTEGRITY. DISHONEST read more

Have used Kessler for several emergencies in my apartment complex and they always arrive within the time frame. Their rates are extremely reasonable. The techs are so friendly and diligent. Highly recommend using their services for any of your plumbing needs. Not really sure why some people would have anything bad to say about them. They're great! read more

I'm living in a house that is under construction and out of the dozens of people that have been hired to work on the house, Manny at Kessler Plumbing is person that has showed up on time, on both visits. Upon first visit, Manny identified the plumbing problem in the upstairs bathroom quickly and told he thought the part that I needed to replace was probably still under warranty so if I could wait a couple days, I'd save a couple hundred dollars by getting a free replacement. My warranty did end up covering the part, I received it a couple days later, and Manny came back to install it. He was very competent and thorough, and I haven't had a problem with the plumbing since. I trusted Manny 100%, he did a terrific job, saved me money, and I have absolutely no complaints. I won't call any other plumbing service ever again. Thank you! read more

I was very happy with their work, professionalism and customer service. Bobby was a gentlemen and super informative so you know exactly what your paying for and what's being done. The prices weren't bad compared to others. I will definitely be recommending to friends n family. read more

If I could give this company a negative star, I would. This company is the worst. Beware. Their prices are extremely high and if they make a mistake, they will come back out and find something wrong with the product and charge you for it. They will never take responsibility. I recently had to get a new toilet and by the time the project was done, it cost me more than $1000. Ridiculous. read more

Great service! Got the job done quickly, very friendly, and left their work area spotless. Kept safety in mind and kept their mask on the entire time of working. 10/10 would recommend! read more

Best service fast reliable. If you have a plumbing issue just call them and relax it will be taken care of. Prices are good all issues were fixed and they were very respectful and helpful. All my questions were answered. Thanks kessler read more

My elderly parents live in Silver lake and they experienced a back up in both restrooms including sinks and toilets. I called Kessler because they are located close - over the hill in Frog-Town. I initially spoke to Martha who was a little rough around the edges in terms of customer service and overall politeness. That should have been a sign to call someone else but I figured she was having a tough day so I gave her the benefit of the doubt. She initially quoted me 185.00 just to have someone come out to diagnose the problem. Later that changed to 500.00 when she talked to my Mom (Shady Martha). They promised to be out to the house with in an hour.....no show after 3 hours I called (during business hours) and kept getting the answering machine at their office. Finally Martha answered and was rude stating, "All our plumbers are busy right now but i might be able to get someone out following day!" If she would have either initially told me this or called me back to let me know I could have reached out to another plumber. Needless to say that by this late time in the day I wasn't able to get anyone to come out and had to start all over the following day. Please don't use this outfit they are unprofessional, and that's being as kind as I can. read more

In the course of building a house in Los Angeles I had the opportunity to work with several plumbers and plumbing companies. Most were unreliable and poor communicators. The work always got done eventually, but it was an ordeal and not always done right. So, I was pleasantly surprised when came across Kessler. Two cheerful ladies run the show. Their plumbers are competent and care about the quality of their work. And when my project required outside expertise, they went out and found the right specialist to bring in. Did I mention their price quotes were competitive and they stuck to them? Kessler is who I will call first from now on. read more

I don't know why one would use this plumber, when there are many others with reasonable Yelp ratings. We did at the recommendation of a friend and did not look at Yelp. We had four simple jobs: to install three faucets and to remove a clog from the dishwasher drain. To be fair, we neglected to mention the fourth on the phone, but Kessler charges by the hour. 1. The plumber was scheduled to come on a Mon. or Tues. but didn't show and didn't call. Martha, their dispatcher, told us that they would give us a 10% discount for them to come on a Wed. 2. They sent Francisco, alone, who turns out to be an apprentice with about 6 months experience as a plumber and who was not up for the job. It is outrageous that they would send someone like this at their rates. He screwed up everything.. 1. Kitchen sink faucet. He put the spigot in crooked so that it swiveled from over the counter to halfway over the sink 2. Filtered water faucet: he installed it, but a competent plumber would have told us that it was too small for the sink. We now cannot set a glass in the sink and fill it up with water, as we could the original faucet. 3. Faucet in the bathroom: he installed with the bases asymmetrically but also managed to break the drain pipe in installing the drain mechanism. 4. The clog: he had me to go to a hardware store to get a hose between the dishwasher and disposal unit. Per the hardware store, I brought back a black rubber tube, which he said was the wrong one. I then went back to a store for a flex hose of some sort. I returned with that, when (back to (3)) he told me he needed hoses for the bathroom faucet. My wife then went to the store, at which point he told me that he didn't need it after all. He then left us with a broken drain pipe and the clog. He was at our house for over 4 hours to do basically a three hour job, which he messed up and did not finish. He apparently claimed to Martha that the bathroom drain pipe was old and broke when he touched it. I don't believe this, and nor should you, since he was not a trained plumber anyway. The next day, Martha sent Bobby. Some reviewers on Yelp have praised Bobby. I am not so sure. 1. He fixed the kitchen sink faucet. 4. He told me that it was the black rubber hose that was clogged. Since I had a new one there, he replaced the black rubber hose with the first one I bought, but one could just as easily have cleared out the old pipe. 3. He also adjusted the base of the bathroom faucet. However, the knobs have hot and cold labels on them, which are not symmetrically positioned. "Cold" faces you; "Hot" remains 80 off. Bobby had to knock a hole in the wall to repair the drainage pipe. However, he did not have the right sized cap to cover the entry of the pipe into the wall. Hence, we can still see the PVC pipe in the wall as well as a bit of the jagged edge of the tile, this made worse by the fact that he did not seal the cap to the wall. Bobby then tried to install the drain-cap mechanism in the faucet. He first tried to remove the sink to do this, but at least stopped when he realized that he would be cracking tile and sink. However, he said that he could not get behind the sink to remove a nut (about 2") because he did not have the right sized wrench. He was trying to use pliers and couldn't. But why wouldn't he have a full array of plumber wrenches? Martha tried to get us to pay for 4 hours of Francisco and 7+ hours of Bobby. Others have remarked on her billing inaccuracy. She admitted later that Bobby was at our house for 4:15, during which he was mostly dealing with Francisco's errors and not even finishing that. In the end we paid $627 just for Bobby's 4:15, mostly just to get rid of Kessler and never deal with them again. Needless to say, we did not get the 10% discount and had to make 4 trips to hardware stores (once to return the unused, second hose). They also would not pay to repair the wall, which cost us another $185 (they offered to repair the wall for $240). Finally, we sent Martha photos of the inadequate work left but never heard back. We also never received the requested bill. I wish I had checked Yelp first. And we still need a plumber to deal with the issues Bobby left. read more

I contacted Kessler for a bathroom remodel. I sent several emails before someone came out. The owner finally contacted me for the estimate. He came over December 1st. I had used them 2x before and they had no record of me. At any rate, they never sent an estimate despite me contacting them . I guess they are too busy and have bigger fish to fry. I will not be contacting them ever again. If you want to be overcharged and deal with an owner that's too busy to contact you then this is the plumber for you!!! read more

These guys are wankers ! They sent one of their guys Carlos to fix my tenant's wall heater. He had to return 4 times because he hadn't managed to get it right the 1st time. I gave up on him and called Jack Stephan who came round and told me Kessler's guy had moved the limiter away from the vent, which allowed the heater to work but didn't allow for the shut-off to work. Fumes were not venting correctly. These wankers could have poisoned or killed my tenant. I called for a refund. Of course, they refused responsibility. AVOID !! read more

OMG. Run. Run Run away as fast as you can. They were (key word WERE) TERRIFIC in 2012, they are the worst EVER now in 2015. They are complete scammers and charge for work they didn't do. FULL DISCLAIMER: They charge 1.5 hours just to come out and take a look. They charge $95 an hour AND send amateur plumbers. NONE of this ever happened before... and I'm proof of this since I've used them as my go-to plumber since 2012. I'm so appalled by their business ethics. I have had plumbing issues lately (yeah, when it rains, it pours), and they must have looked at me as their cash register for the month. Please find another plumber, and if you like the one you find, let me know.... I'm still looking. For now, thank goodness for You Tube Video "how to's". Oh, Kessler Plumbing... what happened to you!!?? read more

Nightmare customer service- Had Used Kessler to replace a 2k hot water heater- ignored their bad reviews Bc things seemed fine the first time around.. Booked a different appt days in advance @2pm- no call no show. I call @245- everyone was clueless and I had to wait for a callback. They informed me I would have to pay overtime to get the service completed today, I said they should cover their overtime fees and make sure the job was completed today. Somehow they were trying to hold me responsible for their mistake. The lady hung up on me. Nice work Kessler. Real nice. read more

Mr. Michael Sir.... tis' I, the "incompetent tech" that gave you the sincere and humble service you so quickly disregarded as soon as the very well known sweet talkers that are Jack Stefan sold you a service that was completely unnecessary(replace flue vent). I completely and thoroughly explained to you what I did to correct your problem and now you turn around and play the part of the unknowing victim. I've been in this business for over 10 years and am proud of the service that I provide. Furthermore, as a Kessler employee I have witnessed the well education of our techs in the field whom deliver quality service too. As for your refund, we asked you for your receipt and you wouldn't take the time to provide us with it therefore, we assume it isn't important to you. I would really like to know how much you were charged for unnecessarily changing out your flue vent......... a ridiculous sum i'm sure. In any case it is always a pleasure to serve those in need. Your dissatisfaction is unfortunate. We are prideful of the quality of the service that we provide. Wish you the best. CHEERS! read more

After the gas company found a gas leak, we called Kessler to locate and fix the leaks. First they sent a man to locate the leaks. He was there 25 minutes and we were charged $500. Then on a later day they sent 2 plumbers to fix the leaks. They didn't do everything they stated in their contract. No problem that they came late and didn't clean, but they didn't complete the job. They promised they'd send somebody to complete it, and the day they were supposed to come, I called to see where they were. She said they're not coming. So that left us without a working water heater. After promising, they changed their mind. What kind of way to do business is this? read more

Never use this company!!! The worst company I have dealt with in any industry in my life. I could not say worse things about this corrupt company and their billing practices. They completely falsified the hours and number of workers on their invoice and refused to admit it. If you are crazy enough to use them, make sure you log every minute of what they did while they are onsite and how many people are doing the work. read more

Kessler plumbing is pretty close to our building. They can usually tend to our plumbing issues pretty fast (less than a week). However; I've never used them for an emergency, so can't speak for that type of call. We've used them for new installs in 2 units and one bathtub replacement. A few other maintenance type jobs over the past year and half. There rates are reasonable and everything is to code. What more can you ask for in a plumber? read more

I love them! My condenser on ac system broke in middle of summer. The old one was 15 years old. Kessler came and replaced within 24 hours. Of course I was not working and cost was high..They let me pay in installments.. They saved the day for me and I will always be grateful.. read more

We have lived in our home 32 years. When ever we have a plumbing problem we call Kessler, we have never been unhappy with their service. They have done everything from drain clearance to copper piping our whole house. read more