I spent a week here recently and had an amzing time! Even though it's not the most updated place,…read morethe apartment was very clean and neat, and the atmosphere is just perfect! I honestly fell in love with this beachfront resort and would not change a thing! And Pam is an amazingly friendly manager who keeps thing the place running in top shape. I truly hate leaving this little gem!

Absolutely Perfect…read more I noticed a reviewer named 'Austin' said this is one of the best places he ever stayed. We feel the same way actually. Factoring location, price and staff - yes, I'm still thinking of a place I like more. I can't. We are loving this hotel. The location can NOT BE BEAT. Pam the manager is absolutely amazing. So wonderful to deal with. We extended 2 days, and planning our return. You don't have to rent a car, because locale is a 2 min walk to Deerfield beach diner, Oceans Restaurants, pizza place, 7/11 and like 30 other restaurants. We are right on ocean - you don't have to cross ANY ROAD. Walk to ocean in 5 seconds - this is paradise for sure. This is a GOOD SIZED ONE BED W VIEWS THAT ARE BREATHTAKING. They may have 2 beds? I have not asked. Management is so amazing. Locale is my favorite ever... I'm sold for life. Thx Pam - I'm so happy I stumbled upon your resort. Will be telling all our friends about you, and Berkshire Beach Club.

Stayed at the Cloister at the Boca Raton Resort for our anniversary. It was lovely! Took the…read moresmall boat over to the Beach Club and enjoyed a very relaxing morning - after a fabulous breakfast. Also got a great pedicure and enjoyed a very quiet afternoon at the spa and spa pool which was incredibly quiet with only a few people present, unlike the main pools which were a little crowded. Service was top notch. It took a while for the hot water to come on in the hotel room, but it's understandable given how old the building is. That was the only negative. Super clean. Great staff. Highly recommend. Will definitely return.

Service was very poor and staff without knowledge of the facilities, food or amenities. For…read moreexample, I asked one staff member where to find men's swimsuits and he directed me to women's swim shop. I told him there are no men's suits in there. So he sent me to a golf shop that did not have men's swim. This went on and I realized he along with anyone else I asked had no clue about their shops or what's around. Every question I asked about, no one working at The Boca Raton seemed to have a real answer for that solved a problem. The staff seem to make up answers on the spot. So service is 1/5. Facilities in the new renovated tower were nice but we paid upward over $2k per night that did not deliver the luxury of a $2k per night stay. I have stayed in more comfortable Hilton and Marriott's and even Airbnbs for far less. The sheets are not soft. The bed was not firm. The space was quiet though and the bathroom was nice. However toilet paper was the cheapest brand I've ever seen. So definitely far from luxury. Food 1/5. The snacks in the room and all over the resort for kids all had red dye and carcinogens. There is no care for healthy truly good quality food here. So you pay a premium for the cheapest food in America. I have seen most all businesses, even basic businesses, move away from fake junk food, dyed food and those with carcinogenic links, but not The Boca Raton. So we paid a lot for food that we never you touched. No organic options either. High pesticide load as well. I have to say overall this is an overpriced resort striving to be luxury without the ability to live up to luxury. Overcrowded. Overpriced. Pesticides and Carcinogenic. Poor quality. Poor service.

We just hosted our wedding ceremony at the hotel terrace and cafe. The service, food and amenities…read morewere incredible. We had the wedding or our dreams. Shane, the even coordinator was great since the beginning. He is transparent, helpful and kind. He was there for us for anything we needed. All our guest were impressed with the wedding. I would definitely recommend you to host your event here. Also, the daily event manger Sheiling was sharp. The day of the wedding she made sure everything run smoothly and seamless. They work with great vendors as well . I would recommend this hotel for events or vacation in a heartbeat

Ender at the front desk is amazing - he has helped me every time I had a small request and made…read morethinks perfect. He is so friendly and helped to make sure my stay was perfect! Thanks!

So incredibly disappointed!…read more Dirty elevator and dirty lobby restrooms. An awful, heavy perfume smell from the elevator all the way to the room. There was a giant fan running in the hallway (not sure why), but I could hear it through the door all night. The same overpowering smell hits you the second you walk into the room. The bathroom smelled overwhelmingly like bleach. The carpet was dirty enough that I would not take my shoes off. Old, chipped furniture. No real desk chair, just a banquet chair. I'm a Gold member, selected my room, and was still moved from a king room closer to the water to a double-bed room. The bed was lumpy, pillows were flat, and the lighting was poor; the room felt very dark and uninviting. I was moved to a new room the following night, which was much better, though it still didn't feel truly "clean." That said, Kendra and Steve at the front desk were awesome and did their best to help & the view from the room was beautiful.

Absolutely incredible, was in town for work and stayed here and it was nothing but great, room with…read morea balcony looking out to the water was one of the best I hotel rooms I have stayed in

Outstanding hotel! I took my family (wife, kids, grandkids) there in 2020 just as the pandemic was…read morehitting and we had a great time. Went again this year and it was even better with rooms and furnishings updated. Staff was super responsive and helpful. And the omelet chef was amazing (cooking 6 at a time). In fact, he was the same chef that was there in 2020. Great pool, beach and evening reception. And the boardwalk to the town begins at the hotel with a beautiful 3/4 mile walk to restaurants, shops and the pier. We love this place!

I'm going to cut and paste the email I sent to the front desk manager, and no, I have not heard a…read morething from anyone. I had stayed here three years ago, it was nice, top of the line? No but definitely a good bang for the buck, it's easier for you to read then for me to write a whole review. Hi Stephanie, My name is Janine D. I stayed at your hotel for just two nights, I've been in Florida since last Tuesday the 3rd. I have stayed at your hotel before and wanted to let you know a few things that I ran into while I was there, if you could forward to the hotel manager I would truly appreciate it. When I got there from Fort Myers on Monday and went into ask if my room was ready there was a gentleman with dark hair that said it wasn't and housekeeping was aware of that and I would receive a call or text when it was ready, I never received either. I went back at 4:30, the same young dark haired gentleman was on the phone, he was trying to get in contact with a housekeeping supervisor because someone had been trying to get in touch with them for three weeks, the gentleman got really mad at housekeeping and said "fuck you" and hung up on her, all this was going on while I wasn't acknowledged. I was shocked! After he finally was done with his little temper tantrum he didn't say I'm sorry about that or anything like that, he said can I help you? So I said who I was he gave me my room keys, there was no explanation about anything regarding parking, pool, beach etc. just here are your two bottles of water and you'll get two a day (never happened) his behavior was gross if I'm being honest. Now I'd like to mention a few things about my room, I stayed in room 602, the shower has black mold in it, and there is a constant sound of what sounds like an electric drill being used in the ceiling in the bedroom, to say this was an underwhelming experience is being kind. I won't be back, I'm a woman on disability and it takes me awhile to save for vacations, I stayed at the Hilton Garden Inn in Fort Myers and there were no issues. I didn't even bother with breakfast this morning because yesterday, the waffle batter ran out as did the orange juice. As a person who used to be in management I wouldn't even know where to start with your establishment, I can tell you I cannot wait to sleep as the banging of the "drill" noise was awful! You are lucky that you have the gorgeous beach, I think that's what must keep you afloat, I'm not in the habit of writing such nasty emails but truly my stay at your hotel was awful from the start to end, one more thing I will mention, the elevator fit the garage didn't work which was a real pain in the neck and it would really make sense to have something about the times that the beach, pool etc and menu actually on paper, also someone should take a look at the menu, the spelling on it is really bad, again I'm sorry for all the negative comments but I actually could go on. I'm also going to add, that when I was there a few years ago there were always issues with the elevators, that is still the same! I had opened the slider when I got there and a maintenance guy came because I thought the cord was missing from the phone (but they are now cordless) and the guy literally started yelling at me because the ac was on and the slider was open at the same time and it could cause a flood in the first bathroom. The only saving grace to your hotel is the beach because the pool had young guys playing beer ping, little kids running around and babies screaming, it would be great to have an adult pool and a family pool, and if your out in the pool area beware of the crows! But back to the beach, it's clean, relaxing and it was nice that the guy who takes care of the chairs and umbrellas explained that there isn't food and drink service to the beach, that's very misleading in the signage! Its been a week since I wrote an email to the manager and still not a peep, very disappointed with Hilton.

Amazing! We had a great time. Excellent place to stay for a little getaway! Service is top notch,…read moregreat amenities as well.Right across the street from the beach. I will be back.

What a gem this little motel is. It's very cute and kitschy and comfortable. I paid half of what I…read morewould've paid for other hotels by the water and it has a clean room with a kitchen, heated pool and it's basically across the street from the beach.

I just left the hotel after spending two nights there for a staycation. I was very pleased with my…read morestay. The hotel is made of two towers. I was in the southern tower room 5509. It is an ocean-view king room. This means the room is on the side of the building but still had a great view of the ocean. You enter valet on the northern side of the building. The valet Matt was quick, friendly and helped with my luggage. Valet is $44 a day. There was a short line at the front desk but there were two employees working and it went quick. The $45 resort fee covers chairs and umbrellas on the beach and two complementary drinks. You can pick from a small list of drinks including beer, g&t and wine. They also offer a morning exercise routine. Monday was yoga by the pool. The room was large with a nice modern design, a small couch and side table and a nice balcony with two chairs and a table. There was a coffee maker and fridge but no microwave. We ordered room service and had breakfast out on the balcony one morning. There were games setup in one of the meeting rooms right outside the pool and free popcorn was offered daily. The pool was large with plenty of chairs but people did save seats early in the morning. I went down at 9am and there were about five seats not claimed and only around eight people at the pool. Everyone else started showing up to their saved chairs around 10am. The pool did get less crowded with fewer children as the day went on. By 3pm there were more open chairs available. The beach is right outside the gate. Along with the chairs and umbrellas there is a sand pit with toys for the kids, a tiki bar and volleyball net. The hotel is very clean with modern decor. It is in a very residential area so there aren't any shops or restaurants around to walk too. Everything is about a mile south near the pier. It was the perfect place for rest and relaxation which is exactly what I was looking for.

The positive: Rooms are beautiful and spacious. The corner king has stunning views of the ocean…read more The remodel brings a very elegant feel. Housekeeping staff are super kind, and anything we needed arrived quickly! The negative: Don't waste your money! We paid $400+ per night (amenities included, valet separate) and found out the hotel sells $45/day passes to non-guests. We had an issue with our room, and the hotel could not move us because it was full. We were told we'd get 2 chairs, access to the private beach, and 2 welcome drinks. No chairs, all 4 days we were there (party of 8). The welcome drinks were gin, non-ach or wine... Service was extremely slow, the pool was overcrowded, and the staff was so cranky/rude that everyone seemed to dislike their job. For a hotel marketed as a remodeled, luxury spa retreat, this was disappointing and not what we paid for. The icing on the cake was waiting 30m+ to valet our car due to the influx of people coming and going, oh, and having to bring our own luggage up and down due to no carts. Spoke with Ricardo about our entire stay, and he just stared at my husband, then proceeded to say, "Well, when you go to Disney on a holiday weekend, it's going to be busy." Sir... when I go to Disney, I know it's going to be crowded because it's DISNEY. You're a Marriott selling $400+ rooms a night and over-crowding your hotel, causing your guests to not enjoy the amenities you're claiming to provide, then when we say we are unhappy, you don't even bother trying to work with us; you looked annoyed. I wish we read the comments before staying because it seems to be a recurring theme.

Room was nice but a large family were monopolizing the pool area the entire weekend. They had their…read moreobnoxious music blariing and they were so loud! I tried to swim but dodging them in the pool and immpossible to sit by the pool they were yelling and I got a headache! I could hear them yelling and music in my room where I had to spend my afternoon because it was so uncomfortable outside...no management here.

I personally love this resort and I feel like it's a true hidden gem. It's in the perfect location…read moreless than one block from the beach. I believe it may have been renovated since the last reviews. The rooms are always clean, the pool and courtyard are nice and and the check in/out process is very easy.

I wanted to have a romantic night with my girlfriend. I reserved and paid for an oceanview room…read morewith a Juliet balcony (which I assumed was a normal balcony). From the website photos they showed a beautiful view of the ocean through the balcony door (see attached photo). What I got was a 3rd floor room which was not only too low to see the ocean but had a blue film on the outside of the glass balcony door (see photo). In top of that, the "balcony" was barely large enough to step onto much less sit and enjoy the "ocean view". But it didn't really matter because the balcony door didn't open. I called the front desk and was told "sorry there's film on the glass and the balcony door can't be open because we're under construction." That would have been useful information when I booked the room and when I checked in. The manager agreed to waive the resort fee which I appreciate but it doesn't make up for the fact that this hotel willfully withholds the fact that a construction project is under way.

If you enjoy waiting 20 minutes for an elevator every time you need to go up or down, or 40 minutes…read morejust to get an omelet at breakfast, then this is the hotel for you! Want some peace and quiet? Think again. Nonstop construction noise from 9 AM to 5 PM--which, of course, they conveniently forget to mention until you've already checked in. Oh, and if you're lucky enough to be on the side of the hotel where the elevators don't work, get ready for a nice long walk across the entire building just to use the one that does. And let's not forget the 7 AM fire alarm testing--because who doesn't want to be jolted awake bright and early? At least you'll be up in time to watch the sunrise. This place feels like a complete bait and switch with zero regard for their guests' experience. Total disrespect for paying customers. The only redeeming quality? The staff was friendly. But that alone won't make up for this disaster of a stay.

Stopped here to check out the hotel for my mom's upcoming stay due to her finding outdated…read morepictures. Walking into the lobby, it appeared clean and smelled nice. You could tell it was newly renovated. There was a nice area to eat and another area just to sit and watch tv. They had a fitness room and an outdoor pool. We were greeted and I explained to the receptionist, Sade, that I would like to see a room and she was very helpful. She checked to see exactly what room my mom would be staying in and she found one to show us. We were impressed with the cleanliness of everything. She explained that as suspected everything was renovated. My mom confirmed that she would be fine staying here and I told her I may come hangout! Lol. I'm sure her stay will be nice and our first impressions were good. I'll try and update after her stay..

Overall the room was clean, although the AC would periodically shut off and the room became pretty…read morehot. Still, we were generally satisfied with the stay. Unfortunately, our stay ended on a very disappointing note. A personal item with sentimental value was mistakenly discarded during housekeeping despite being left on the desk away from any trash bin. We were told that nothing was taken from the room, which does not align with the fact that our trash bins were emptied during housekeeping. The item was never recovered. Front desk staff were courteous, but the situation was not fully resolved in a way that reflected the value of what was lost. I hope management takes this seriously and improves housekeeping procedures so guests' personal belongings are handled with more care going forward to prevent this from happening to other guests.