I'm going to cut and paste the email I sent to the front desk manager, and no, I have not heard a…read morething from anyone. I had stayed here three years ago, it was nice, top of the line? No but definitely a good bang for the buck, it's easier for you to read then for me to write a whole review.
Hi Stephanie,
My name is Janine D. I stayed at your hotel for just two nights, I've been in Florida since last Tuesday the 3rd. I have stayed at your hotel before and wanted to let you know a few things that I ran into while I was there, if you could forward to the hotel manager I would truly appreciate it.
When I got there from Fort Myers on Monday and went into ask if my room was ready there was a gentleman with dark hair that said it wasn't and housekeeping was aware of that and I would receive a call or text when it was ready, I never received either. I went back at 4:30, the same young dark haired gentleman was on the phone, he was trying to get in contact with a housekeeping supervisor because someone had been trying to get in touch with them for three weeks, the gentleman got really mad at housekeeping and said "fuck you" and hung up on her, all this was going on while I wasn't acknowledged. I was shocked! After he finally was done with his little temper tantrum he didn't say I'm sorry about that or anything like that, he said can I help you? So I said who I was he gave me my room keys, there was no explanation about anything regarding parking, pool, beach etc. just here are your two bottles of water and you'll get two a day (never happened) his behavior was gross if I'm being honest.
Now I'd like to mention a few things about my room, I stayed in room 602, the shower has black mold in it, and there is a constant sound of what sounds like an electric drill being used in the ceiling in the bedroom, to say this was an underwhelming experience is being kind. I won't be back, I'm a woman on disability and it takes me awhile to save for vacations, I stayed at the Hilton Garden Inn in Fort Myers and there were no issues. I didn't even bother with breakfast this morning because yesterday, the waffle batter ran out as did the orange juice. As a person who used to be in management I wouldn't even know where to start with your establishment, I can tell you I cannot wait to sleep as the banging of the "drill" noise was awful! You are lucky that you have the gorgeous beach, I think that's what must keep you afloat, I'm not in the habit of writing such nasty emails but truly my stay at your hotel was awful from the start to end, one more thing I will mention, the elevator fit the garage didn't work which was a real pain in the neck and it would really make sense to have something about the times that the beach, pool etc and menu actually on paper, also someone should take a look at the menu, the spelling on it is really bad, again I'm sorry for all the negative comments but I actually could go on.
I'm also going to add, that when I was there a few years ago there were always issues with the elevators, that is still the same! I had opened the slider when I got there and a maintenance guy came because I thought the cord was missing from the phone (but they are now cordless) and the guy literally started yelling at me because the ac was on and the slider was open at the same time and it could cause a flood in the first bathroom. The only saving grace to your hotel is the beach because the pool had young guys playing beer ping, little kids running around and babies screaming, it would be great to have an adult pool and a family pool, and if your out in the pool area beware of the crows! But back to the beach, it's clean, relaxing and it was nice that the guy who takes care of the chairs and umbrellas explained that there isn't food and drink service to the beach, that's very misleading in the signage!
Its been a week since I wrote an email to the manager and still not a peep, very disappointed with Hilton.