Stopped in to look at rings for our anniversary. I'm usually the guy that takes my wife to choose the ring but I wanted to surprise her. The gentlemen Eli was able to help me find the perfect ring for my wife. I gave him info on her likes and hates of rings. After an hour we found what we were hoping was the ring. Surprised my wife in Cambria, I hit it out of the ballpark. She loved it. Thank you for all the help, professionalism, and safety precautions with the covid. You all rock!! read more

Kevin Jewelers - Vintage diamond ring - Jewelry Near Me - Bakersfield, California

went in just to look they had a variety of rings great prices valentines day sales going on, maria was very helpful & patient with us everything was pretty quick & easy recommend this place fersure (: read more

Kevin Jewelers - Jewelry Near Me - Bakersfield, California

Got replied to, to send my number via email, never got replied to kinda funny if you're going to buy anything here definitely take a scale to prevent them from scamming you read more

Following an unsuccessful attempt to find a ring at another Jewelry store, I decided to visit Kevin Jewelers in the Valley Plaza. I had called and spoke with Maria about a particular ring that I had previously saw at the Tejon Ranch location. She had informed me that the ring was in stock and also on sale! Upon arriving at the store I was immediately greeted by Maria, Who had informed me that she had already set my ring aside behind the counter. She was very friendly and professional. The entire transaction was quick and painless, and took a total of 10 minutes. I have not gotten my ring back from getting it sized but so far I am very pleased with my experience at Kevin Jewelers. read more

Kevin Jewelers - Jewelry Near Me - Bakersfield, California

Our family loves Kevin's Jewelers. They save our info and treat us like family. And we don't buy the high end stuff as we arnt rich. But they spend the time with you no matter what your interested in. They make me feel like I'm their only customer. They sell beautiful pieces. My wedding ring is one of a kind as I've never seen another like it! Unfortunately my baby girl got a hold of it and I've never found it Please go to kevin's and tell them the Priest family sent you. You won't be disappointed I promise!!!! I hope they open back up soon!! STAY WELL read more

First, we found the perfect rings here, picked them up after being sized & we were helped by an incredibly rude, condescending associate, Maria. She looked at us like we had no business there. Our next visit, my center diamond was rattling within the prongs. The associates didn't believe me. This different associate talked to us like we were dumb kids. It took ten minutes to convince both associates the stone was loose. Maria got tweezers & grabbed the stone & said she didn't see how it was rattling. I asked that they send it in any way to adjust the prongs. She messed with it more, this time squeezing the tweezers so hard that they scraped the diamond (no damage, I just found it careless as they could have just trusted me) they finally agreed that the stone was not stable. We came back to pick up my rings, I looked at the rings she gave me & realized immediately they were two different sizes & the size/quality of the diamonds were half of what my original band was. I told the associate the band was not mine & she said it was. I gave both to her, she held them together & insisted they were what I brought in. She went in the back to look again & finally came out with my rings. I was dissatisfied that she didn't believe me & that her first thought was to tell me I was wrong. I was most dissatisfied with the fact that this is the most expensive item of jewelry I have owned, it holds sentimental value that is irreplaceable, & they almost lost it. They were going to give me someone else's property & not blink an eye. I was upset & didn't go back for cleanings because I didn't want to hassle with them. I purchased my own jewelry cleaning kit & maintained our rings at home. Then, August 13, I rubbed my hands together & felt something scratch my hand. My engagement ring had split & completely separated where the jeweler sized my ring. I cautiously don't over-wash my hands with my rings on & I don't do any vigorous activity with my rings on. They just separated from what I assume to be wear & tear. I was willing to go back to see what they could do for me. Since I was going to take the rings to be fixed, I wanted them soldered together. We went in on August 14 to ask them to repair the engagement ring & solder the set. This associate was nicer (Yuri) & asked if we were interested in an upgrade. I told her I love my ring but that I didn't mind looking. (The associate that processed my payment was not friendly at all, did not greet me & literally just took my money.) She showed me a few rings & she told us what their upgrade policy & I felt pretty good about leaving my ring with them this time. When I went to pick up the rings, the two unpleasant associates were there. I was not greeted & gave the associate my invoice. She emptied the contents of the envelope & low & behold- two rings. I pointed at the invoice to the word, "solder". (See attached). She took the invoice to the rude associate & the rude one said, "I don't know what to tell you," & the other said, "Tell her that," & motioned towards me. It's not difficult to be polite & apologetic to keep customers happy. They just stood there offering no solution. I told them I was furious, this was not the first or second time that I have left their store upset that they didn't process my order correctly. I told them that the communication between the jeweler (Roco's to my knowledge) & their store was terrible. They called the manager & told him that I was upset. He said he could give me half of what I paid. After they talked to the manager (Vidal Mora), they informed me I could come pick my ring up next day at 3 PM- less than a business day turnaround. This made me question the integrity the quality (yet again) of the jeweler. I called the manager because this time frame just didn't sit well with me. I notified him of the service I was provided (or lack thereof), I was worried the rings wouldn't come back right & that I wouldn't come back because I didn't want to deal with this any longer. He told me they would take care of me & that he would personally inspect the rings. I went back that following Friday, August 17 to receive one botched, welded, not soldered, wedding set. (See attached). I was so upset. I went to another jeweler and asked if they could fix it, they recommended I take it back to Kevin & demand it be fixed. The fact that Vidal said he would inspect them himself and HE thought it was good enough quality to appease an upset customer, is worrisome. I took it back & asked that they fixed it. Again. August 20, I picked up the finished product & it was beautiful. Not beautiful enough to shop here again, unfortunately, but I got what I wanted. I called to talk to Vidal a last time, but he was conveniently on vacation. This is the last of many straws & I will never find myself shopping here, setting foot in this establishment, nor will I recommend this place again. read more

Kevin Jewelers - "Soldered" - Jewelry Near Me - Bakersfield, California

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I saw that this store had a great sale going on & told my fiancé to go take a look while I shopped at a store next door. I came back and he said that they didn't treat him as if he was a serious buying customer, but wanted to show me what he did find. We were helped by a gal who was nice, but not pushy. We were still looking for my fiancés wedding band & so she helped him try a few on & we found the ring he wanted. We got it for a great price & then told that it would be done being re-sized in a week. It took longer than the promised time (almost 3 weeks) without a phone call- I went in person once the day we were told it'd be ready by & while there, I was told it'd be ready by that following Monday, so I called on Monday and they said it wouldn't be ready til the end of the week. We did finally get a call, but it wasn't a good or professional experience in my opinion. I will say if you're looking for a great deal on jewelry then this place is awesome! Just make sure to give plenty of buffer time if it needs to be ordered or resized- or buy it right then & there & take it to be done elsewhere. read more

Kevin Jewelers - Jewelry Near Me - Bakersfield, California

I've been buying jewelry from Kevin's for years now. Yuri freakin rocks! She beyond helpful and always finds me exactly what I am looking for. If your looking for excellent quality jewelry or a Rolex Kevin's in Bakersfield is the place to go and Yuri is your girl. read more

My review is specifically for the customer service I experienced. We walked in, really just to "window shop." And a woman convinced us to apply for a credit account with them. I've never felt so uncomfortable with a purchase in my life. Nobody in there was personable and they definitely didn't care about me as a customer. I ended up falling in love with one ring but I still hadn't decided if I wanted it or not. The decision was basically made for me. I hope this company treats their employees better so that in return, they treat customers with a little more dignity. At the last minute, I decided not purchase anything and I sensed their anger and frustration with me but just as they expressed indifference towards me and my family, I decided to act the same way. read more

Had such a bad experience here. I came here for an engagement ring for my wife and Jose helped me out. He wasn't personable at all and was very stern. He seems to have an attitude as well and didn't make the experience fun at all. read more

My husband and I purchased our wedding rings from Kevin Jewelers in 2017. In early 2018, my ring became damaged. We had the warranty on it, so it was sent in for repairs. After 6 weeks I was told it couldn't be fixed and I would have to pick out another ring. What?? My wedding ring? Ok, fine. The ring I chose was beautiful, but of course more money. A second warranty was paid for. About 6 months later I lost a diamond and took my ring to be repaired. It came back with an ugly substandard diamond. Did I take it back at that point? No,COVID19 hit. I took my ring into the store today to let them know about the diamond and to have the prongs tightened due to loose stones and they told me that it had never been repaired there before. Why would I lie? I walked out with a ring I cannot wear because I am afraid of losing another diamond. This has by far been the crappies customer service I have ever experienced. Don't waste your money on this place! read more

Such a great experience shopping for a Rolex! Vidal and Maria helped a goal of mine come true recently. Also the gentleman on the computer was great and so helpful. The service was incredible, memorable and I can say when I start building my Rolex collection I'll only come here to buy them! It was that great experience! Thank you Vidal and Maria for everything I'll be back to purchase another one soon! read more

Kevin Jewelers - Rolex - Jewelry Near Me - Bakersfield, California

My boyfriend and I came in looking for a ring. I showed the sales associate a picture of the style I was looking for that I found at Zales. Without asking what our price range was she just automatically assumed we wouldn't be able to afford what they had and told us they didn't have anything like that. She didn't even offer to look or see if there might be something else that I would be interested. She said it looked like costume jewelry and to try Claire's. Really? Because Zales had it and the 2 other jewelry stores I had tried before Kay and Hezleberg looked for similar styles for me and offered me what they had. Last time I checked those stores don't carry "costume jewelry" more like sapphire and diamonds which is what the ring cut I was looking for had ...oh and guess what? I looked on Kevin Jewelers website and found a similar style. No wonder someone broke into their store not too long ago. They have horrible customer service and they probably made the wrong person angry. read more

Kevin Jewelers - Similar style of ring we were looking for found on the website. The associate didn't bother to look in the store or offer to check online. - Jewelry Near Me - Bakersfield, California

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I have been coming to Kevin Jewelers for many years now. I bought my ring from them many years back. I have to say, Kevin Jewelers are so lucky to have found an amazing team of people in the likes of Vidal, Sandy, Maria and Yuri. I have visited them frequently to have my ring cleaned and in the many years I have stopped by the store, I have NEVER ever felt I was not welcomed. And no matter how busy they are with clients, and yes, I sometimes have to wait for a few minutes before I can be accommodated, but they will always assist me with a smile. You know they are in a hurry, it is obvious they need to attend to another customer, but I was always accommodated with such a warm and positive attitude. I never felt rush by any of those four wonderful people. I am talking about YEARS of frequently visiting this store. I have come to know them better beyond their professional life. They have shared a thing or two about their family or what they do when they are not working. I am always updated about who goes where and what they've been up to lately, vacations, kids visiting from out-of-town. You don't often get that kind of "service" and experience from other stores With Vidal, Sandy, Marie and Yuri, you are treated like family. I love this store a lot. I have endorsed them to many of my friends. There will always be another jewelry store, but with Kevin Jewelers at Valley Plaza Mall, expect excellent customer service. read more

I will never ever spend a dollar in any of the kevin jewelers locations. No wonder this store is always empty. My little sister received a necklace for her birthday and the first time she wore it the necklace broke in 3 pieces. When I took it into the store YUDI (the name of the associate that "helped" me) accused her of pulling it and that it is a cheap chain that comes with the pendant and unless I wanted to send it to get fixed and pay $25 there was nothing she could do. She also said it would happen again and that I should just buy another chain for $100. I asked her for the phone number to customer service and she said to get it online. Worst experience ever in a retail shop. So I took my happy butt over to KAY and bought a 14 karat gold chain and they were absolutely amazing! read more

My husband & I recently traded our wedding rings in for upgrades for our 5 year anniversary. We have been coming to Kevin Jewelers for about 6 years now, so I'm a bit late in writing this review. Everyone in the store has always been very helpful, polite & friendly. During this visit Maria helped us & she was amazing. My husband & are are both very indecisive & can be impossible when it comes to picking things out. Let me just say that Maria was very patient in showing us all the rings over & over again & dealing with all of our back & forth. She was very calm & had a great sense of humor, which made things so much easier & less stressful, especially since we had our 3 young kids with us. Thank you Maria, you're the best :) I have been visiting this location about every 3 months for the past 5 years as part of the warranty on my last ring. The store is always clean, employees always smiling, friendly & helpful. I have had warranty repairs on my ring with no issues. This business has great prices, superb customer service & I've never felt pressured into buying anything the way they are at some jewelry stores. Thank you! read more

Great customer service! Thank you Jacqueline Mesgoun for helping us out on finding a wedding band! Truly appreciate your help!!

These ladies helped my fiance find an amazing ring. They worked very hard to get the ring of my dreams for me. Thank you Yuri, Nancy and Karina! I am going to wear this ring for the rest of my life and its GORGEOUS!!! You all worked so hard to help us. I'm so thankful and excited! read more

The staff there are so amazing, Miguel is so amazing, we had a misunderstanding and he handled it great. This will always be my number one spot to go to. Thank you for a great experience. read more

Absolutely the best experience I had in a loooonnnng time. Vidal was very helpful, and very knowledgeable. They have a great selection of any and all occasions! Yudi has a great personality and made me feel comfortable! I couldn't be any happier, and I will definitely recommend Kevin Jewelers...... And I'm saving the best for last, the prices are truly amazing!!! Very affordable!!! Just loved it! read more

Staff is always nice and helpful with selection but the reason for the 2 stars is the inconvenience of payments. No online payments can be made or over the phone. You HAVE to go in on the same day every month to make a payment. VERY VERY INCONVENIENT! Kevin Jewelers needs to step into 2018 read more

I got a quote to replace a diamond in my ring. I took it in a few days later, and the lady in charge of the diamonds told me to take my ring somewhere else, that they won't fix rings not bought from their store. Very rude and the guy that gave me the quote knew I didn't buy the ring there. read more

I talked to the District manager Lilly today, and instead of overcharging me the 400.00, which I thought to be ridiculous for the work I was having done. They are only charging me the original 160.00 as it should be. In conclusion they made good with my ring and charged me a reasonable price which they should have done in the first place. I get to pick up my ring on Friday. Hopefully they replaced the diamond with the same quality diamond I had in there. we will see when I get it checked at another jewlers. As of now I am pleased and thank you Lilly for your help. Got my ring back and it looks beautiful, after all this. read more

Freaking fantastic. I make just a little over minimum wage and the store manager completely went out of his way to help me get financed and get the perfect engagement ring for my girl. He patiently explained the types of diamonds, the quality of the rings, and showed me the perfect diamond based on my own price budget. He also set me up with a sweet deal and talked to his home office to get me financed since I have no credit. He hooked me up with free cleaning and a free sizing. Definitely coming back here to get the wedding rings. COME TO THIS STORE! read more

even if i could put 0 stars it wouldnt do justice to the garbage i had to put up with my experience today. i called to see why my account ballance was so high and at first it was going ok the woman was being polite and was getting the information i asked for, but when i started asking about why my ballance wasnt adding up to the payments i made she passed me onto another rep, it was some man i dont remember the name, anyway he was being very rude and was giving me the run around and giving me bullshit excuses as to why i was being charged extra then endded up telling me that he couldnt do anything because he was just collections but yet he gave me all the information of my payments i made and the over draft fees. i got a loan for 500 and have been making payments of 50$ for 11 months and i still owe well more than half. and on top of that the last purchase i made i was practically forced to make so i went in a few days later to return the ring because i couldnt afford it with my budget but they didnt take it back so im stuck with this pos ring i didnt even want. i urge you to not come here. and i mean it read more

Terrible customer service. I took my wedding ring in for a repair and after coming back twice because not done correctly, I finally just took my ring to be correctly repaired somewhere else. There was no apology or waved repair cost. Nothing. The employees are rude and I do not recommend anyone going there! read more