After proposing to my now fiance, the ring was a bit to tight as we had it resized which took a month just for that. After the waiting period we had picked up the ring jsut to find out the ring was missing a diamond. We had sent it back and that took another 3 weeks to fix the missing ring. After we got it back we had it for 2 days and the same issue happened again. Another diamond fell out. happened again. Another diamond fell out. They fixed the diamond once again. Once we had it back for 3 days. 2 diamonds fell out and when we went back asking for a refund because the ring was defective and the issue has not been resolved. The manager told me to send it to corporate in which they will refund the ring but that did not happen. I was lied to. They are refusing a refund and are not resounding, it's been 2 months and nothing has been done about it, l've been lied to, manipulated, and deceived. I have been left with a heartbroken finace and no response. read more

Kevin Jewelers - 2 of 4 missing diamonds - Jewelry Near Me - Palmdale, California

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I would recommend taking your business elsewhere. I was asked if i wanted the warranty for $1300 I said no at first and they talked me into it. After reviewing the receipt at home I discovered they added two of them for a total price of $2600 they never stated there would be two warranties applied. I called and spoke to the manager and was told they would look into it. When i went in to pick up the ring i addressed the issue and the sales man said he would speak to his manager over the weekend and call me on Monday. Monday came and never got a call. Called them Tuesday was told the manager was sick and would get back to me. They finally got back to me on Friday 2-27-26. 3 weeks after the initial date, stating there is nothing they can do. These people are crooks and will take advantage of you. read more

I had such a fantastic experience! 5 Stars to Elijah and Denise! They were absolutely wonderful. Elijah was so nice and friendly from the moment I walked in and genuinely seemed to love what he does. Denise has such a bright personality and made me feel so welcomed. They truly catered to my every need, patiently answering all my questions and helping me find the perfect piece. They didn't just sell me jewelry; they listened carefully to what I was looking for and gave personalized recommendations and genuine care. This is what great customer service looks like. Thank you both! Their exceptional customer service is why I'll definitely be coming back. Highly recommend asking for Elijah or Denise! :) read more

My husband and I brought in my engagement ring to have a few diamonds replaced, fix the prongs, and straighten the top piece. When I got my ring back the first thing I noticed was that the ring is significantly thinner and lighter than previous. When I called the store to inquire about it, they informed me that no alteration to the ring was made. I have photos to prove otherwise. However, I have been informed that Kevin Jewelers has no interest in reviewing these photos. They stole gold from my ring and altered it's shape. If everything is fine, then why not see my photos? read more

Kevin Jewelers - This is what my ring originally looked like. As you can see, the ring has depth to it and is similar to my wedding band. - Jewelry Near Me - Palmdale, California

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Elijah Store Manager treated us with great hospitality! Staff is extremely helpful! They were excellent on prices compare to other jewelry stores read more

Kevin Jewelers - Ring - Jewelry Near Me - Palmdale, California

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My disabled mom doesn't get out much, so I decided to take her to AV Mall. She mentioned that she had always wanted to buy real jewelry. Now that she's retired and all of her children are adults, I was happy to see her do something for herself. We noticed all of the 80% off signs at Kevin's which is what drew us. Initially we were going to go to Kay first. The sales associate named Denise was extremely patient, attentive, professional and most of all flexible. My mom must have changed her mind a million times and it didn't bother Denise one bit. She just calmly moved on and presented another piece of jewelry. I really don't understand the one star reviews, Elijah and Robert were amazing as well. With Denise's help, mom got a fantastic deal on two sets of 14k ear rings, a gold ring with diamonds and a beautiful gold necklace with the Virgin Mary with encrusted diamonds! read more

The worst experience ever. Their employee Felicia Almanza is a thief. She tried stealing my ring. When I showed up to Kevin jewelers to pick my ring up, she started hollering like a nutcase. she kept yelling that she had the right to refuse service to me a paying customer. then she lied to her boss Elijah stating that my ring had already been picked up which was not true. Not only was she trying to get me kicked out of the store but she came charging at me trying to fight me and threaten me in front of my child. I had to call the sheriff's department to get my ring back from her. Elijah kept telling me they couldn't find my ring. I know for a fact that she hid my ring. When she saw the police arrive she put it back because the ring magically appeared after they showed up to the jewelry store. I don't understand how they hire unprofessional employees i will never go back to Kevin's jewelers for future purchases. read more

After discussing the issues with management, they were able to reduce the charge to have the ring sized correctly. This still goes against what I was originally told as the first time s/b free but being that my fiancé's ring size is so small it has to be customized. This should have been disclosed to me when I purchased as I did mention she has really small fingers, however I am improving my review from 1 star to 3 stars as they did what they could to improve the situation. Long story short its costing me $200 more instead of $650, bust still not free like I was guaranteed when I purchased. read more

I can't say enough good things about kevin's jewelers! We found the perfect accent rings for my engagement ring. We got such a great deal and they soldered the rings together beautifully! Steve was a great salesman I highly recommend going to see him! I'm so excited to wear this ring I couldn't be happier with it! read more

Kevin Jewelers - Jewelry Near Me - Palmdale, California

I was so happy to get a beautiful neckles for my wife of 23years birthday. I selected a ruby stone with some nice diamonds around it and paid around 700.00 dollars after a special discount of 60%. I gave my wife her gift and as soon as she placed it around her neck and gently tried to adjust it, it Broke . I was very devastated and I have never seen such bad quality and will never ever do any business with this company. I am taking it back and will demand my money. If they refuse ,then I am taking this to small claims court. What a scam of a place this is and quality is very poor. Just because we live at the Av don't assume that you can sell us a poor cheaply made jewelry at your store. Standby for a follow up post. M.s. read more

I went in to get my ring fixed under the warranty/insurance I purchased when I purchased the ring. The sales clerk there Felicia Monique wanted me to sign a receipt that said my jewelry had been fixed to my satisfaction, before they had even repaired it. Well I got pretty upset and asked for my ring back and let her know I would be calling their Customer Service to make a complaint at which time she laughed and said you can email them. I had enough of her and the unprofessionalism in the whole store. I let her know I would meet her in the parking lot. She actually came from behind the counter charging at me into the mall area where security then had to restrain her.. what a joke!!! I turned my back and walked all the way out of the mall. Needless to say bye Felicia. Why on earth would I ever sign something that is not true. And if it is that companies policy to demand signature on work not yet preformed, and allow their employees to not only treat the customers poorly but also come out of their store to be confrontational I surely do not recommend them. Go across the isle to Kays where they are happy professional people. read more

Kevin Jewelers - Reciept they wanted me to sign before repairs were done - Jewelry Near Me - Palmdale, California

I had a great experience coming to them and getting what I always wanted and it's also good to establish some credit if you haven't any, I got a necklace first, traded it in for a gold rope bracelet (14ksolid) and also added a lovely pair of diamond huggie earrings (14k) they're very helpful and informative they don't shy away from answering any questions you have, and my credit score is pretty high from having none whatsoever so it's been great dealing with them read more

Kevin Jewelers - The diamond earrings - Jewelry Near Me - Palmdale, California

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I would give them no stars if I could. She took my ring off of my fingers and proceeded to tell me my ring isn't white gold it's silver. ( can't be, because I am allergic to silver) and she proceeds to laugh with her co workers and catches me staring at her in the mirror that I can see her in. She told me to go to Clair's because they don't work on my kind of ring and that Clair's would be best because they work with ' cheap' rings. This was said in front of the whole store loudly. I have never been more embarrassed in my life. Plus it wasn't even true! I know what I have and what I paid for. I WILL NEVER SUGGEST THIS BUSINESS! learn to have some customer service and don't embarrass people when there's no reason for it. Happy I didn't waste my money and give it away to a crappy company like yours! read more

Steve and Guillermo were amazing! They were super patient and helpful in assisting us with our purchase!!

diana provided great service. she was kind, personable, & had great knowledge of the iconic gold hoop. she informed me that i could come back & have the jeweler tighten my clasp to prevent my hoops from getting lost in the future. i'm very grateful she helped me today! :) read more

I just bought my wife and I anniversary rings from Diana and Leslie and they were awesome I highly recommend they be your sales people

I was shopping around the mall w my GF and daughter , just browsing at engagement rings comparing prices and styles. Walked into Kay jewelry and we felt not welcomed there so we went straight to Kevin's Jewelers and automatically was helped by a young gentleman didn't get his name. So helped us and opened a credit line and was approved. Happy with the credit limit and low apr monthly payments, took home a engagement ring set and gold chain for myself. Strongly recommend read more

Kevin Jewelers - Jewelry Near Me - Palmdale, California

I placed an order for a ring in February, a mommy ring with my 2 children's birthstones and names engraved on it. I wanted my oldest on the top and my youngest on bottom with their names engraved next to their birthstones, simple enough. 1. The lady who initially began helping me ditched me for a girl browsing enhancement rings with her parents. 2. The man who then helped me argued with me over my metal of choice. 3. When I described how I want their names and birthstones placed, he responded by telling my I could just flip the ring upside down to change which is top/bottom (that would make their names upside down) 4. I was approved for a rather decent line of credit, everyone was very eager to help all of a sudden. Now, the day of pick up... The stones and engravings were switched so it had to be remade. Fine. 3 weeks later I go in to see if its ready. They made another mistake, have to fix it again, it'll be ready the following Tuesday. I go in on Wednesday, still not ready... It'll be there on Friday. Get called Thursday, its ready. Go in. The stones are in the wrong spots. Thankfully the jeweler in the store could swap them. Will go elsewhere in the future. read more

Y'all really need to be better at vetting and hiring sales associates. My mom has been shopping jewelry stores looking for a simple, small white gold chain to wear her recently deceased mom's wedding ring on. We tried all the jewelry stores in the mall today. But Jesus..this place needs to RETHINK their hiring process. My mom is already sad and upset. Her mom passed away unexpectedly a couple weeks before Christmas. She wants a simple chain to wear her moms wedding ring on.. not that hard. I wish I had gotten the name of the toxic and venomous woman who "helped" us. My mom asked to see affordable and decent white gold chains..the nasty sales person we were cursed to endure proceeded to show her a beautiful chain. When my mom asked how much it was she said "$8,265..but it's on sale for $3,200." My mom kind of choke laughed and asked "that's a sale?" The girl trying to sale to her to got really ugly and said "well it's a solid chain..."..totally understand if something is worth a lot. It's the tone she used and a whole lot of looking at us like we were beneath her and their cheap looking, ugly, "solid white gold" jewelry. She has a nasty attitude and she's lucky I had my daughter with me. She both shamed my mother and intentionally made her feel less than in a single breath. And when my mom said no thanks..she copped a nasty attitude, making a bad situation even worse. I get it. I'm sure she makes commission. But that is NOT how you do it. You DO NOT offer a ridiculously expensive chain to someone asking for something affordable..then openly shame them. Disgusting business practices. Disgusting employees. read more

I am currently still financing a really expensive tennis bracelet I purchased for my mom a few months ago for her birthday. I finally gave it to her on her birthday of this year January 2022. We put it on right, made sure it was double clamped and then she just wore it! She loved it! A week later she looks down at her wrist and the bracelet is missing! She doesn't know where it fell off at and we retraced all of her steps to see if we'd get lucky and find it. But no luck of course. I contacted the store In the antelope valley mall where I purchased it to see if the warranty I bought could help in anyway and it didn't. I told an older lady named Diana what happened and she accused us of not putting the bracelet on correctly! A bracelet worth over $1500 I'm going to make sure I put it on correctly! I assured her I put it on and double clamped it and made sure it was on right! I told her maybe they sold us defective bracelet because I don't understand why it would fall off after wearing it for a whole week! I've had my bracelet I purchased from another store on for a whole year and it never comes off! I go back and forth with her for awhile and at that point I am over it. I ask for a corporate number to speak to someone and she gave me a number where they kept telling me they couldn't help me. A credit place! I would like to make a complaint about the QUALITY of the bracelet! People shouldn't have to continue financing something that was bad quality and fell off! I called the store back multiple times and the older lady finally told me she would have a manager contact me back the next day and nobody ever contacted me back. Do yourselves a favor and don't purchase anything from here. The customer service SUCKS! If the bracelet was good quality it wouldn't have never fell off after a week! I'm stuck financing a bracelet and a warranty for who knows how long and we don't even have the bracelet anymore and nobody could do anything about it! read more

This review is specifically for Diana Bartlett, she has done an amazing job working magic on everything she has created for us. First, I want to mention she is very down to earth and does not blow smoke up the rear end. My fiancé and I went to Kevin's and were lucky to be helped by her. First she created my engagement ring, I picked out the band I wanted and with her suggestions I was able to create a gorgeous ring with diamond placed on top. Diana was on top of getting my ring customized and sized the same day! The next time we went to Diana for my wedding set. I had an idea of what I wanted but I had Diana make suggestions and holy moly she picked out the most gorgeous bands that perfectly complemented my engagement ring! Extremely pleased with my purchases. Today we saw Diana again for a pearl I got from an oyster at Redondo Beach. I wanted it placed on a ring, but the rings at the oyster place were tacky and cheap so we decided to call Diana to see what she could do for us. When we got to Kevin's she already had the perfect ring picked out before we even walked in! I hope Kevin's appreciates the hard work and dedication Diana brings to the table for them!! read more

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I have been dealing with Kevin's Jewelers in Palmdale since 2012 and let me tell you If more retail stores took the time and gave the personal service with a smile and the outstanding workmanship that this store does it would be better for everyone. I bought my wedding set, my husband's wedding band and my right hand ring. Not only are they all gorgeous but I got a great price and had wonderful people who are always accommodating and the jeweler always made any modifications perfectly and all three of my purchases. I was still on the fence with the set I bought and kept going back-and-forth trying to figure out what I wanted to do they never made me feel that I was bothering them and I always came out of their satisfied. I finally made my decision and I kept the ring that I had purchased because it was the best one for me. My husband and I will go nowhere else but Kevins it's amazing and you should give them a try, you won't be disappointed! Joey Leslie and Darla have been above board and I'm always made me feel like one of the family and that's rare these days! read more

Kevin Jewelers - Our beautiful rings for our lovely wedding in October 2014 Kevins is the best! - Jewelry Near Me - Palmdale, California

I have never felt so disrespected at a place of business. I walked in and made my way to a younger gentleman, he looked at me as I was walking up to him and he walked away from me. As he was walking away he smelled very strongly of marijuana. If you want a great experience buying jewelry, don't come here read more

Diana is so nice so helpful, she helped my mother a lot she was helping us with finding out our budget. Everyone was so helpful and kind

100% happy with this place so far. Great product for s great price, they were very nice and helpful with 0 pressure. They more so educated me on how to make my best decision then selling me something. The jeweler was not present but they because my fiancé expressed how import it was to get her ring fitted the same day four a dinner, they made it happen! read more

Kevin Jewelers - We liked 2 rings, one had a nice diamond and one had a nice band and they were able to Combine the 2 into 1 in no time with no sir charge. - Jewelry Near Me - Palmdale, California

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I went in the other day because my wedding ring is so loose it keeps falling off. There was a younger girl with brown hair and glasses sitting behind the counter and I approached her, but she didn't even get up. She acted like me being there was a total inconvenience to her and she had a terrible attitude. I asked her about ring sizers and she referred me somewhere else and then added no further assistance. So I went across the way to Kay Jewelry and talked to Amanda. She was very helpful and I am going to back to have a new wedding set designed there. read more

I don't buy anywhere else! The staff and managers are amazing. They make you feel like family! If you go make sure to ask for DIANA!!! She is amazing, knowledgeable, and most of all just fun to be around. 10 Star Staff!!! read more

This is my favorite jewelry store I have ever been to. The sales people are so welcoming and always welcome everyone with a smile. They are never pushy and you can just feel when they want to help you. Obi, Diana, Gene, Maritza, Leslie, Liz, Jackie, and Mayra are the perfect team all together. I am always purchasing my jewelry here because there is such a beautiful variety of jewelry here and I trust them. I have been telling my friends and family to come to Kevin Jewelers. I am always getting compliments with the jewelry I wear. Will definitely recommend! read more

Kevin Jewelers - Favorite ring I can wear everyday for any occasion. Love it! - Jewelry Near Me - Palmdale, California

I've been to this location so many times and the staff are very lovely and helpful .. when I was trying to pick a ring for my fiancé , the staff were very helpful and the manager even stopped by to give me some more info about the ring and helped me to pick the style that both me and my finance loved ... I will be back to do more business and thanks again for your help read more

Diana was so helpful and amazing helping me find the perfect Christmas gifts for my mom and sister. you could tell she wasn't just trying to make a sale she actually cared and was eager and excited to help me find beautiful gifts. I am so grateful to her, and I'm sure my mom and sister will be as well, as soon as Christmas comes. I will be back for more thanks to her! read more

I'm writing this review to encourage anyone who has ever bought a "diamond" product from this company to please go have it tested at another jewelry store. My husband bought me a wedding set in 2009 that priced for close to $5000 but got a killer deal on it as he knew the manager at the time. I had never had it cleaned or inspected at any other store until we moved out of CA in 2012. I had to go get a "diamond" tightened and since we don't have a Kevin's in WA state, I was forced to take it to Kays. Well they had tested my ring and turns out the 2 largest stones in the middle were FAKE!!! No joke! They could not fix it because of this and provided me with paperwork. Already heated, I still took it over to another place to get a second opinion...same thing! They also provided me with documentation. Long story short and a few phone calls later, I had to fly down to CA and make them fix in front of me. So please go have your jewelry checked. I will not be buying from them again! read more

All I have to say is the guy that works at this store, maybe the store manager is a jerk. I came in because the diamond on my ring started to become lose, and I can hear a click every time I shaked it. Well This guy has the nerve to grab my ring, put it to his ear and say, I don't hear anything! He's very rude, and I believe his co workers believe that too. I went to another lady there and she told me she would fix it for me, made me feel very comfortable. I don't like coming in to be honest. read more

Walked in, looked around, sat an a stool and no one acknowledge me. One was sitting on the far end counter (Hadassa) as if she was on her brake while the other lady was standing by the window show case talking to her. The only lady that was nice enough to smile while helping another lady was a tall African American lady Anyways, went over to Kay jewelers and spend my money there. Great customer service! read more

Hello everyone I buy ring diamonds so beautiful good deal prime so happy very good customer good business on Kevin jewelry business thumb up my girlfriend so excited ring so much love it so beautiful !! I offer put on FIVE STAR THUMB UP ! read more

Kevin Jewelers - Jewelry Near Me - Palmdale, California

Awesome place to come to purchase any type of jewelry.. Diana helped me and had the patience with me to pick out what I wanted.. awesome customer service and they make sure that you are happy when you leave out there store no matter what the case is I definitely recommend this place hands down read more

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DO NOT COME HERE FOR RESIZING!!! I took my engagement ring in December 27th for resizing. There was an older lady who was sizing my finger when she decided a size 5 was the size they were going to order. I told her that it was kind of tight and uncomfortable but she insisted and put size 5 back on my finger to show me and started yanking it back saying "see? It's not supposed to come off easy" and I understand that but she was YANKING on my finger. It hurt! Before I could even say anything else, she walked away. After leaving it, I was called and told that my ring would have to be shipped out because of the material (they didn't have that type there) and said it would take 2-3 weeks. Three weeks go by so I call. I was then told that my ring is done but it'll be another week because they only deliver on Monday's. I expressed confusion because I was told 2-3 weeks but I'd be waiting another week now. The lady got agitated and said that's not true. They always say 4-6 weeks. I told her that's not what I was told and instead of apologizing, she said "they should have told you 4-6 weeks." Ok great. Cool. Whatever. I wait the one week and no call. I give it a day and I call again. I'm then told they're waiting for the vendor to send it to the home office. At this point I'm livid. The girl starts to tell me that if somethings wrong with it like it's the wrong size or not up to par, it's sent back to the vendor from the home office. I asked why they don't call and update us with this information?? Of course she didn't have anything to say. I was told that my ring was done and would be there. Now I'm being told it's not done AND I wasn't even given a time frame this time!! Not even a "we will call you" "I'm so sorry for the delay" "maybe another week" NOTHING. I dont care what size my ring is right now. I will be heading to the mall to tell them I want it back, now. I will be taking it somewhere else. read more

Beautiful rings but I needed mine resized, an employee kept telling me that I needed a size that was smaller but the size she recommended for me was way too small and it took 2 resizings for the ring to fit me. Trust yourself, get the ring size you want not the one they tell you. read more

"The team at The Kevin jewelers were absolutely amazing. They provided wonderful guidance as we picked out our wedding bands, and put so much care into the design of my beautiful custom band. I look forward to working with Obi and his team for our future purchases at The Kevin jewelers. read more

I have spent thousands of dollars are tens of thousands but 10 or 15 pieces are I don't know who the new manager is but he is horrible trying to over charge me on a ring I'd already bought and he wandered charged me $1500 more than the original ring then he told me we take 3 weeks to get it I said absolutely uncalled for I looked at the same ring 8 months ago and it was half the price he was asking for today so I walked across the Hall got the same duplicate ring and the same maker for half the price It's too bad the management has to do that beware beware beware the pricing structure there is horrible now beware beware beware By phone number is 6619170422 read more

I went to about 6 different jewelry stores and Kevin's jewelry was the only place where I felt I getting a good deal, all the others seriously tried to sell me on everything BUT what I came in specifically to get which was a wedding band, Diane is awesome she makes you feel like you are part of the family, I would definitely come back and Kevins is definitely worth stopping in!! Sabrina R. California City, Ca read more