I've shopped here for years since I was a teen but won't be returning. I recently bought a silver…read morechain as a birthday gift for someone. While paying for the chain I was told that I can return the chain for any reason within 7 days if I had the receipt. The chain I bought ended up being too short so I called the next day to not only see about returning the chain, but to also see if they can order one for me in a longer size. The girl who answered the phone began telling me that I can't return the chain and when I explained I was told I had seven days to return it she would cut me off and tell me that's wrong. She also completely ignored me when I asked about ordering a longer chain and stopped listening to anything I had to say only repeating that I can't return anything. Because of this I'm not buying from this place anymore and I'd advise everyone to be careful when it comes to their return policy because apparently it varies depending on who you're talking to. Never again. It was a much better experience back when the original owner was always there...

Jewelry is nice but employees are rude and always give bad looks. I was looking at rings and they…read morestare at me thinking i'm gonna break the glass and take one. Overall they're not helpful they need better workers

Took in 3 items to get fix . One was my bracelet that needed to be repair (Broke again 1 week after…read morewearing). The other one was my wedding ring which the center diamond needed to be tightened (Still working thank Goodness, a bit lose but hanging there). Last item was a necklace which had a broken clasp. I am allergic to anything but gold and before they repaired it i made sure to ask if they were replacing it with another gold one. They said yes and charged me for a gold clasp. I started noticing my neck breaking out and turning black, took off my necklace and the clasp is completely black! They lied to me about the metal, they charged me for gold and everything so far has been unable to use. I definitely don't trust them anymore!

Awesome jewelry repair. Super friendly and knowledgeable service. I highly recommend!read more

Absolutely the worst customer service. Came in for pricing…read moreon rings. Wanted to see different designs. The guy that "helped" me was so rude. I told him what I was looking for and that I was looking for design and price options before deciding on buying. I also made it very clear that I was only looking for ideas and I'd need to bring my engagement ring in to see what would match with it. And if I decided to buy, I would come back at a later time. He was desperate for me to buy any ring, even if I didn't like it. He kept pushing me very aggressively and rudely. His responses to me throughout the visit.... "Who cares [about wanting to bring my engagement ring in], just buy this ring", "you should just get this one right now", "just get this one", "can you go get your other ring right now?", "how far do you live, go get your ring", "when can you come back?", "tomorrow? Monday? Tuesday?".... and more. It was an awful experience. I spent my money elsewhere, where I was treated with respect and not forced to buy something I didn't want. Very shady business practices.

Always friendly helpful and reasonable prices. Family owned. Just brought my daughter in to buy a…read morenew ring. She was very happy with her choice and service

Outstanding Customer Service. Beautiful pieces and quality jewelry but you may have to search in…read moretheir inventory online to find something you really like. Their return policy is awesome! Especially those who get a taste of buyers remorse after realizing they may want something else. Great Customer Service!!! I will shop there again. Wonder experience! Thank you for everything Jarad Jewelry!

Joseph the manger is amazing ! He did such a great job meeting my needs and answering all my…read morequestions ! It was such an enjoyable experience that I plan on returning again! Thank you ! Five star service and great prices ! Great selection !

They should just close shop..biggest "ripoff" con artist ever! It took them three months the…read morechange a clasp on my necklace, and they put the wrong one on! Never ever again!

Not sure why this place has such bad reviews, I actually enjoy coming into this Helzberg location…read more A bit of background, my fiancé and I got engaged the March before COVID happened. We purchased my engagement ring at the Helzberg in Northridge. I love my ring and pictures does not do it justice. I especially love the unique vintage look to it (which is tough to find at a big company jewelry store. The price was great too). Once COVID hit, we realized that that location did not survive and it closed down. So we started going to the Lancaster one for our 6 month inspections. The employees are kind and always happy to help. Also, I'm able to go in anytime I want (even without my care card) and get my ring cleaned at no charge. Love my ring and the service.

1st time inside & it was the best everyone was so sweet & helpful, especially Ruchi she was so…read moreamazing & let me not forget Cecy, just the staple of customer service. thank you both for making my day

Christina (sales woman) Cece (manager) they did it again! I have to stop coming here! I went in…read morelast week to get my ring cleaned and They had "new men's chains" delivered so I had a look...which was need me with buying my feature husband a beautiful wedding gift! They even had a gentleman who worked there try it on for me because I had no idea where to start when it comes to men's jewelry (gold chains to be specific) and of course they gave me a wonderful deal! I love these girls! They are very patient and knowledgeable and helpful all around! My sister will e returning to buy her earrings next! This is a 14k solid gold rope chain necklace for men! Stunning isn't it!

The staff is helpful and gives great customer service. They will listen to your needs and wants…read more They do have a good selection of jewelry. The staff does NOT get paid a commission therefore they are here just to help you. So please be nice to them. I just do not recommend getting their in-house credit card. I forgot a payment was due on Feb 28th, and they were calling me on March 2nd, telling me that by March 4th. They will have to notify the credit companies that the payment will be late and staining my credit record. Most credit card companies and banks give you 30 days before they hit you with a late payment on your record. I made the payment because it was not a big deal, but this was the first time I was told I would be hit with a late on my credit record by only being 4 days late.

It's my first time here financing was easier than I expected the staff was super helpful & very…read moreunderstanding very professional overall the service was 10/10 you won't be disappointed

Awesome service every visit. I take my scrap gold and…read moresilver to sell several different times and I always get the best money especially compared to local pawn dealers. Highly recommend!

Mario's jewelry has fixed numerous pieces of jewelry for my husband and I. We have entrusted him…read morewith our items for over 20 years. They have repaired broken chains and even replaced lost diamonds in our rings. The father-and-son team do great work and we recommend them to all looking to purchase jewelry and get your pieces repaired or replaced.