They should just close shop..biggest "ripoff" con artist ever! It took them three months the change a clasp on my necklace, and they put the wrong one on! Never ever again! read more

Not sure why this place has such bad reviews, I actually enjoy coming into this Helzberg location. A bit of background, my fiancé and I got engaged the March before COVID happened. We purchased my engagement ring at the Helzberg in Northridge. I love my ring and pictures does not do it justice. I especially love the unique vintage look to it (which is tough to find at a big company jewelry store. The price was great too). Once COVID hit, we realized that that location did not survive and it closed down. So we started going to the Lancaster one for our 6 month inspections. The employees are kind and always happy to help. Also, I'm able to go in anytime I want (even without my care card) and get my ring cleaned at no charge. Love my ring and the service. read more

Helzberg Diamonds - Jewelry Near Me - Palmdale, California

My mom has been going to helzberg for 37 years for maintenance on her wedding ring. She has been on top of her maintenance, taking it there every 6 months. The ring was purchased from helzberg. She recently took her ring in to have it sized up. The edges of the ring showed classic wear but the bottom of the ring was still thick. Upon receiving the ring back she told the clerk the bottom had been thinned too much and was not done correctly. The clerk argued saying it wasn't thinned. One week of normal wear and the bottom cracked. So she took it back to have the bottom of the ring fixed. When she received the ring back the repairman had tried to add metal to the top part of the ring which was not requested. He completely messed up the top of her ring! And on top of that the clerk accussed my mom of having done it herself!! Why would someone who was on top of maintenance taking her ring to the store for 37 years suddenly try to do metal work?! The clerk also lied and claimed theirs absolutely no record my the ring maintenance. My mom has the paper records but magically the computer records at helzberg are not existent. And the Clerk is also accusing her of not having purchased the ring at helzberg demanding she show proof of purchase from 37 years ago. Guess what, she has it. Because of all of this insane nonsense and them repeatedly ruining parts of her ring my mother is really afraid to take her ring of extreme sentimental value back to business who no longer cares for quality of good customer service. Paldmale Helzberg has lost our business for good! read more

Employees are pleasant No pressure to buy Leo is who I usually seek to help me Most recently I've had interactions with two other ladies one I believe whose name is Lydia or Nadia Both very nice ladies Cathy who was one of my favorite sale associates at Zales is now at Helzberg Richard the manager is pleasant and will do his best to work with you Their jewelry seems to be of better quality The reason for 4 stars is the limited selection read more

Went in to look for a ring to give as a Christmas present. Many jewelry stores are having sales so naturally I asked if it was on sale. The tall guy there made it a point to tell me why would we put this on sale. I left and bought a lovely ring at Macy's instead. As I headed back towards Helzberg with my purchase , he can be seen eyeballing me! read more

We stopped in to see if they do appraisals for insurance. When we spoke with Lori she said they do all appraisals on Friday's after 12 and that it would be $145. So we set up the appointment and she took down our info and the description of my ring. Well we show up to our appointment and were only then notified that the price is $145 per piece and since my ring has 3 bands that qualifies as 3 pieces. We mentioned that we were not told that but the 2 gentleman said there is nothing they can do because it is based on a per peice price. Needless to say this was our first and last time ever going there. We completely felt like they were trying to pull a fast one on us. read more

I want to say thank you to all the workers working! I've been with you guys for almost 8 years now. Never have I been disappointed! I sent my wedding ring to get fixed in March and just recently got it back. When I got it back, I needed to get it resized so I took it back. They told me it would take 3 weeks. I got a call today and was able to pick my ring up curbside pick up! Being closed during the pandemic is hard enough. But getting my ring back really means the world to me. Great service every time! read more

We brough in three pieces of jewelry for a quote. One was a diamond wedding band which needed repairs, the second was a replacement of a clasp on a necklace and the third was a resizing of a ring. The prices we were quoted for the wedding band repair and the ring resizing was in line with other places. However, their quote for the clasp replacement, was about $100 more than other quotes we had received. I asked her if she was sure and was reassured that the price was correct. Besides this little bump in the road, the service was exceptional. They were very patient with us, took as much time to help us as we needed and answered all of our other questions to our satisfaction. We decided to forgo the repair of the clasp and the ring resizing. We agreed to the repairs of the wedding band. When we picked up the ring, it was professionally done and we were quite happy with the results. In retrospect - based on our overall experience - I do not believe there was anything nefarious with the quote of the clasp. I believe they just misread the price listed in the book. We will be back, but we will get a quote from another place first - just to be sure. read more

The ring we bough was such a poor quality that for every time we went in to get it inspected, we had to give it back for up to ten weeks to get a new one. They stopped offering us a new ring even though we have a warranty and told us to put nail Polish on it. Or they would give us credit for a new ring and take this one back... We didn't want a new ring as we has already completely overpaid for the one we had to begin with and would end up paying more to trade it in for a new one. We are done with helzberg. Since then we have used Zales and have gotten world's more for our money and much better service.. read more

We had been shopping for my new wedding band for a couple of months. We walked into Helzberg in the Palmdale mall, and found one of The most beautiful rings I've seen. Lee was our consultant. Unlike many stores, there was no pressure. He showed us every ring we wanted to see, and knew the details on each of them. I settled on the first one we saw, received a Great discount, a lifetime warranty, and a great value. The ring was sized perfectly, and in time, and I'm now wearing a gorgeous upgrade to my original ring. Helzberg was great, their staff friendly, and Lee was so knowledgeable, and professional. Great experience. read more

I was completely annoyed with all the other jewelry stores in the mall. I wanted a simple wedding band to match my engagement ring. If it had diamonds they had to be princess cut. All the other stores showed me rings that had different cuts but could be replaced for a fee. We walked into Helzberg and I bought the second ring I was shown. Just about a perfect match. The place was so relaxed and the prices were great. I even had my engagement ring sized for a better price than most places were going to charge me and they got it back to me in two days. read more