We've had such a great experience banking here. From the day we opened our account, Cherry, the…read morebank manager, has always been so helpful and really goes out of her way to help us with anything we need. She's always so kind and makes everything feel easy and stress free. We've banked at other places before, but no other bank has compared to the level of service and personal attention we've received here. Overall, it's been such a positive experience, and we're really glad we chose to bank here. And if you're lucky enough to have Cherry as your bank manager, you're in great hands. Definitely ask for her!

RUN as FAST and FAR AWAY as you can!…read more After 2 years, The credit card service is a sham, shady big-dis-service. It took 3 weeks to receive replacement card and 11 calls. It took more than 6 weeks and 20 calls, 4 branch visits and still have NOT getting credit back to me. I was super disappointed that they may call back but requested 6 workers about provisional credit back and it is 5 minutes work yet it took 5 weeks and still NO ONE is working or responsible. Their ghost Kevin McCall - VP never returned calls and hiding behind his ghosting actions. You don't get any service but consume more days / months to get 5 minutes job done! NOTHING IS DONE PROPERLY and TIMELY! Their reviews are fake!

English, Spanish, Filipino…read more 1 Eng. Gauri G. Assisted me with my transaction, she was friendly, fast, and happy to help. Wish there was more employee's like her at other locations. 2 Span. Gauri G. me ayudó con mi transacción, fue amable, rápida y feliz de ayudar. Ojalá hubiera más empleados como ella en otros lugares. 3 Phi. Tinulungan ako ni Gauri G. sa aking transaksyon, siya ay palakaibigan, mabilis, at masayang tumulong. Sana marami pang empleyadong katulad niya sa ibang mga lokasyon.

We had an extremely disappointing experience at the Bank of America branch located at 20563 Stevens…read moreCreek Blvd, Cupertino, CA 95014, particularly because of the attitude we received from the branch manager. We are EZClean Laundry, a local business and longtime Bank of America customer. As a laundromat, handling and depositing coins is an unavoidable part of our business. Believe me, we dislike dealing with large quantities of coins as much as anyone else, but it is simply part of the nature of our industry and one of the reasons we rely on a business bank. What was most upsetting was not a bank policy or procedure, it was the attitude and manner in which we were treated by the branch manager. Her demeanor made us feel like we were a burden simply for making legitimate business deposits. We made it clear that we have been loyal customers for years and that we expect to be treated with basic courtesy and professionalism. A branch manager, of all people, should understand that business customers have different banking needs and should set the standard for customer service, not make customers feel unwelcome. Running a small business is challenging enough without having to feel uncomfortable at our own bank. This experience was extremely disappointing and has seriously made us question why we continue banking with Bank of America at all. -- EZClean Laundry

I've only used the ATM at this Chase location, but it's always been a smooth experience. There's…read moreplenty of parking available, and the ATM has always been stocked with cash when I've needed it.

Have been doing business at this branch for close to 15 years, its always been pretty inconsistent…read moreexperience. The staff here do not know how to service customer needs, let alone problem solving. I usually avoid the in-person if I can do the transaction at the ATM outside or online and only go inside after postponing the visit a few times I think they staff bottom of the barrel associates or new recruits here. - If your tax return check is made to you and your spouse: Some years they accept it, and some years the clerk's eyes start spinning and you can see them twisting into a pretzel, gasping for air before saying its not possible unless both individuals are present and offer two forms of Ids or have a joint account. All this moronic drill for a deposit. not withdrawal! I've found a way around this whole stupidity. Use the front ATM for depositing the joint refund check and not suffer the idiots inside! - I was there today for a 5 mins job of servicing my son's UTMA account as he just turned 18. The staff were uncooperative and sighted they have appointments and come back later. And spent time arguing for over 10 mins and could have helped me during that time. Their staff at the counters are strictly for performing the tasks that an ATM does + issuing cashier check. Nothing else. I turns out they can do one more thing: closing the account (another 5 mins job!), which I was able to do and deposited the proceeds to my son's other account. Guess where?at the front ATM!

I had a great experience working with Virginia. She helped me with my banking needs quickly and…read moreprofessionally. She was patient, knowledgeable, and always willing to answer my questions. I really appreciated her friendly attitude and excellent customer service.：）

The bank manager and his staff are friendly, helpful and patient. I had a complicated transaction…read moreand they worked as a team to complete my transaction quickly and easily. I appreciated that they were knowledgeable and professional.

This was honestly the smoothest, quickest, and best banking experience I have had -- with huge…read morethanks to Natalie's exceptional customer service, knowledge, and effort. Came in to query regarding a loan. I was not a member at the bank and it was 20 minutes before close. In that 20 minutes, I knew exactly what I was approved for, how the loan works, and even was informed about the process I was using the loan for. The service didn't end there. Natalie took the time to check up on me as updates happened with my application, and the next day to ensure my account is setup and everything is accessible. She answered all my questions promptly. A super enjoyable experience and would highly recommend KeyPoint at Wolfe Road to anyone. If Natalie is helping you out, you are in great hands. An incredible representative for the company!

I've been a member of keypoint Credit Union for 30 years now…read more I recently went into the Cupertino branch to open a student/youth account since they were running a very good promotion. It was 5pm on a Friday but they greeted me well and Mr Hans sat me down and very clearly explained the process and estimated 20mins to get it all done. since I was already a member my daughter didn't need to come in. Mr Hans then finished opening the account and immediately credited the promotion amount and even printed the debit card for my daughter. By 5:25pm I was done and out the door. My daughter was super thrilled to see the first debit card of her life with her name on it and said she will always keep it and she was even more thrilled that she could link it to her Apple Pay. Hopefully teaches her to manage her money better. Thank you Mr Hans and Keypoint credit union! Looks like Keypoint has gotten a second generation customer base acquired.

When I was leaving the bank an elderly woman had fallen in the curb and asked for help to get back…read moreon her feet. I tried to help her myself, but at 6 months pregnant I'm not the most robust physically. I went back into the bank to get more help. When I approached one of the guys working in the bank and asked for his help, he told me that I needed to ask his manager to have permission to walk outside the bank FOR A MINUTE. I went and asked the manager, who was in the middle of a transaction, so I had to wait for her to finish to get her permission --she just came out herself to help. I was pretty appalled that either 1. This bank employee couldn't even take a minute to help an elderly woman up off the ground or 2. A bank manager is SO controlling that an employee walking outside for under 2 minutes would be something she actually feels is appropriate that she needs to approve. Be kind.

Fast friendly service . Their bankers and tellers are very nice . Lots of parking and atm machine…read moreon site

Terrible customer service here. Greeter made me wait in the teller line (only 1 teller working)…read morefor a simple request while she walked around aimlessly. When I was finally next in line, she walked over and helped me. :| Save yourself the grief and take a couple minutes to drive over to the one on De Anza near the library. You'll thank me later.

I had a tricky situation happen, and it alerted my account and wouldn't let me withdraw money…read more Lilly was amazing and so kind and helped me through the long process of getting my account back on track. She was determined to fixing it and did so with such a positive attitude. Her alone would make me switch over to make chase my primary! Everyone at the branch was so kind and patient. Thanks you guys!

Sucks that I have to pay $10 for a cashiers check when I just paid $3 (at another Chase) to get 3…read morepersonal checks, especially since apparently I have enough money that I can upgrade my account to get the fee waived but I'd need to talk to a banker (not sure why they couldn't just waive the fee then and there) but the teller was kind and explained the "workaround" well. Also, they have treats.

i went to Chase Sunnyvale today to do a currency exchange. I had a fair amount of foreign currency…read moreI wanted to exchange so was already a bit reluctant about exchange rate fees/spread losses, expecting Chase to take a bit over 10% to do the transaction. I was helped by Mateo, who patiently went through the process with me, including counting my money multiple times to verify that the amounts were correct (note: the bill counter for US bills will miscount the number of bills so make sure to know how much you have beforehand and ask for a hand count verification), and to process it. He was patient and never made me feel pressured or guilty for taking a long time. Afterwards, I got back home and found out I could get a better rate elsewhere by calling around (this would have saved me hundreds of dollars) and so I immediately called Chase Sunnyvale to see if they could reverse the transaction. The woman who picked up the phone helpfully figured out that they could make it happen as long as I came back ASAP with receipts (before the computer was "logged out"). I quickly drove back and was promptly helped by both the woman who answered my phone call and Mateo. They were professional and courteous even though they spent a lot of time for essentially no net transaction. In short, I came away feeling like they cared about me as a customer and weren't concerned about being inconvenienced. Overall, they saved me from feeling upset about myself for not doing more research on exchange options, and that earned my trust and continued good will. I know not all places and not all people would be so willing to help so thank you Mateo and woman whose name I don't know!

Absolutely recommend Sneha Sawant at Tech CU for anyone looking to get an auto loan…read more I needed my auto loan approved in a very short timeframe right before a long weekend, and Sneha was incredibly helpful in making it happen smoothly. She was always reachable, quick to respond, and very proactive throughout the entire process. She clearly explained the requirements and next steps, answered all my questions patiently, and made what I expected to be a complicated loan process feel simple and stress-free. Her professionalism, responsiveness, and dedication really stood out. Thank you, Sneha, for helping me get everything completed so quickly!

Jessica Wang, my Relationship Banker, was so helpful to me when I had experienced a lengthy issue…read morewith using my cards online. She explained what the issue probably was, set me up with a safe card for use, and was very instructive on what to watch out for, and how to proceed. I am very thankful for her expertise and so happy that I have been with Tech CU for more than 20 years

Ma Glenda Tumangan, ... the BEST Solution Specialist ever! Helped me out today as a brand new…read moremember of Patelco Credit Union and I never felt so welcomed before. Thank you for all the work and helping me today! - Chris

I want to give a big thank-you to Reggie Aguilar for providing excellent service. Reggie was…read moreprofessional, helpful, and took the time to make sure everything was handled properly. I truly appreciate his hard work and positive attitude. I highly recommend Reggie! And the place I recommend as well great & positive attitude/energy