This KFC man! The last four times I visited, they did not have what I wanted. The three time previous they let me know and asked if I wanted a substitute. Instead, I waited for them to cook it. The last time, which is my last time, they didn't tell me, they just included substitutes in my order. That alone wasn't enough for me to stop going here. They now have a sign prominently displayed to inform everyone that they will not give refunds. Well, that seems like giving themselves permission to do whatever they feel like. A refund for an inferior product is foundational to any business that values good customer service. The notice that a refund is never an option lets me know that they don't care about customer satisfaction. Sadly, I will say goodbye to this KFC. Love that chicken at Popeyes! read more

Never had any issues at this location, none at all. The food comes out hot and the orders have always been accurate. Fast, somewhat friendly service. My "go to" for KFC. read more

Check your order before leaving. They left out two large sides from what I ordered. My daughter picked it up and didn't double check. No point in going back as everything else would be cold by the time we would drive over and drive back home. read more

I drove 15 miles on Saturday 3/15/25 to this location because I had been craving kfc for about a month in the 1 in my area( centreville va) closed down,the reason I drove that far is because the Manassas va location on sudley rd is dirty & disgusting from the outside to the inside,I came home opened the bucket & the chicken was cold & not fresh baked the skim wasn't even golden brown so of course because I haven't had kfc in awhile I warmed it up & ate it,biggest mistake I've made,not wanting to get to graphic but me & my wife suffered all weekend,we couldn't even go to my nephew baby shower b/c were both scared to leave our house thank God we have multiple bathrooms at home or we have been fighting each other for the toilet kfc I'm finished w/ u. read more

Once again this KFC didn't deliver what I ordered and paid for! Not the forst time either. Recommendation, before you leave drive through window, go through the bag to confirm that they delivered what you ordered. Totally indifferent management. Can't even reach them by phone to complain; yhey won't answer. Better still, go to another restaurant! read more

Yesssss, so excited to have KFC in Gainesville. Chicken and fries taste so good if not better than KFC in Manassas. Highly recommend. The service is great as well considering it is a new location! read more

We stopped at the drive thru for dinner as we were in the area. We order a chicken pot pie and a two piece dark meat fried chicken combo meal with cole slaw. The chicken pot pie didn't have much chicken but was tasty. The fried chicken was a one star rating. both pieces of chicken were very small. The drum stick was dried out but tasted okay. The thigh was inedible. It actually tasted rancid. I spit it out and threw it away. Since we got takeout I was unable to return it. It was the worst tasting fried chicken I have ever had. I will not be returning to this location and will not be trying any other KFC places anytime soon. Two star rating is only because the pot pie was okay. read more

Needed dinner fast. Stopped in at KFC Ordered a six piece Family Meal - extra crunchy, plus large sides of mac and cheese, mashed potatoes, a regular side of cole slaw, and gravy. It also came with a side of 3 biscuits. I was curious about the boneless wings, so I ordered a small order of five. When the guy called my order out, he started to go through the order to check everything - and he stated a "5 piece" chicken dinner. I told him no, I had ordered six pieces. I didn't, and I am not even sure how one would do that as there were only four different Family Meals available - and NONE of them came with five pieces. So I showed him the receipt - SIX PIECES! He grudgingly acknowledged this and added a piece of chicken. The place was cluttered and dirty. There were napkins on the floors, the counters, on the floor of the kitchen area, as well as other stuff on the flloor. I went to the restroom while I was waiting for my order, it was visibly dirty and stank of mold and mildew. When I got home, I found that he had given me regular chicken, even though I had ordered extra crispy (my receipt indicated extra crispy as well). The food was not very good. The best thing about the entire meal was the mashed potatoes. That's not saying a lot. Not sure if I will ever go back. read more

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We had a great interaction with Carlos. He was so friendly and positive. He went above and beyond with the service. We had to wait for chicken to be cooked which was alright by us to have hot food. We'll definitely be back! read more

I ordered 2 3 piece meals all white for 2 breast and 1 wing. When I got home I had 3 WINGS only in each box. Almost $25 for 6 lousy wings!!!! Should have read the reviews before going. How does such a crappy store stay in business!!! read more

" Has anyone see or heard from Gordon Ramsey lately "?. It really upset me after a hard day of working I get a graving for that Golding Brown taste of cooked chicken when I get home. Instead when I get home. I get Chicken that has been sitting in the bottom of the pan collecting old oil and a hard stale biscuit. KFC is stealing money out of my pocket in the amount of $20 to $30 dollars. I've have called and spoken to the manager and all I get is come back and we'll give you new. But I don't because I'm to tired from working all date. As for the dinning areas the bathroom doesn't look clean. when I walked into the building. I get this feeling of sticky, dirty feeling. This KFC needs to be close down. And have the health department do a health inspection on this place. read more

I can't believe how much this KFChas improved. 5 years ago, the food, service and cleanliness sucked. Now, the chicken is back the way the colonel would want it, the service is friendly, accommodating and very prompt. And yes, it's clean. I suspect new management, but whatever, it's really good now. read more

This is the most poorly run KFC I've ever seen, ever. A while ago I went and ordered a personal pan supreme... they had to make it. Took them 15 minutes to bring it out to me... and for some reason they gave me an extra one for having to wait. Like 1300 calories wasn't enough. So anyway, the Beau and I stopped to try the grilled chicken earlier tonight. We get there, our order is promptly taken by a nice kid (drive-thru). After paying, we pulled up behind the two cars in front of us in queue to pick up their food. WE WAITED FOR 15 MINUTES BECAUSE THEY RAN OUT OF CHICKEN. ARE YOU CLUCKING KIDDING ME?!?! YOU'RE K-F-C (c for uh... CHICKEN???).... Anyway, they didn't do anything to make it right and the workers who were working the pick up window were freaking rude and totally unapologetic. I'll only be back if every other restaurant within a 20 mile radius shuts down. read more

Ordered 3 spice chicken sandwich and 1 not spicy chicken sandwich. They did not put what is spicy. The sandwich looks like they piled everything in the middle of the bun. No love. I asked for mayo. They have none. I asked for ketchup. They gave me hot sauce. Not eating here again. read more

Paid for a 16 piece and got home and realized it was only a 12 piece. They must have had only 11 pieces of crispy though because one of the 12 was original. Kind of weird. Also asked for condiments, the guy acknowledged and still failed to put any with my order. Went back to get what I paid for. The lobby doors were locked and drive thru was backed up. So, I just chalked it up as a loss. Probably wasting my time with a review since most chain restaurants could care less what people think. Making the extra drive to Popeyes next time. read more

In my experience the service was fast and personnel were pleasant and friendly. HOWEVER, the quality of chicken pieces (grilled) was not good. The pieces were small, very small and half of the chicken was dry. The Col. would not approve. Recommendation for the restaurant: perform quality control checks of the chicken you are going to prepare for your customers. If someone continues to send you itty bitty pieces, take action and don't pass off sub-standard product to the lifeblood of your business = me. read more

This KFC is awful. After getting home, I realized they completely screwed up my order. Wasn't even close. Whomever completed the order must've just thrown chicken pieces in the box willy-nilly, not caring what type of chicken pieces he/she put in the box. When I called up the manager to inform him of the error, he was rude and condescending. read more

Pot pies tasted like warm paste. Chicken strips tasted like cardboard. Two pot pies and chicken strips ended up in the garbage. Food preparers are woefully deficient. I will avoid this place like the plague in the future. Peter B. read more

If you are seriously set on eating KFC and you go to this location, my advice is to just quickly go through the drive thru, keep your expectations low, and pull into a parking spot immediately to check the contents of your order in case you need to whip back around. The interior is frozen in a crappier time while all of the restaurants - yes, including fast food places - around it are constantly improving their dine in experience. The ambiance is what you would expect for a weird date scene in a low budget indie movie set in a middle of nowhere small town complete with bizarrely pale white hospital feeling lights. They will get your wrong 2 out 3 times and when they get it right it still won't feel right. If they renovated the interior, ramped up the customer service one full notch two full notches from 1/10 to at least 3/10, and if they actually expanded the menu and followed the lead of several other KFC locations in VA and turned this location into a hybrid KFC/LongJohn Silvers then maybe I would go back. If you just like quirky disappointments for the same price as a pleasurable dining experience then this is the KFC for you. read more

I wish I had checked YELP before going in. We had not had KFC for a while. in a nutshell, slow service, a tad dirty , but the capper was the jug of ice tea. I drank a sip after pouring and it was sour. held it up to light and it was swimming in moldy tea crud floating around. obviously poor adherence to KFC methods and procedures. read more

Never again will I go to this location, chicken tasted like it was a day old, breast was rubbery and leg was hard stale. I tried calling mgr and got a barely english speaking person so just gave up. read more

Ok, I've been meaning to update my previous review for some time now, and am feeling rather guilty for not having done it sooner. I braved ordering the pot pie again (what can I say? I love chicken pot pie!). It was amazing. FULL of chicken, peas, carrots, potatoes and gravy like mom would have made. The perfect flaky crust was heaven. I ordered again the following week. Same amazing chicken pot pie. I am now a diehard KFC fan. So happy they really stepped up their game here! read more

OK, I Have been to this particular KFC at least six times in the past three weeks, and I cannot help thinking there is an issue here. Twice my order was wrong and I had to return to the store for corrections. Each time, it seemed the chicken had been sitting under heat lamps for hours. Yet it is luke warm at best, and this last time, JUST TODAY, I ordered a two piece with biscuit, and what I got appears to be the two smallest pieces they could possibly have found. AND it cost me $6!!! For two small pieces of cold chicken and a biscuit???? REALLY? I have continued visiting this location because it is literally within walking distance of where I am staying. But, I think I may get into the car and DRIVE further if it means a better experience. read more

We order eight piece meals with two sides from here probably two or three times a month, always carry out, for the last five years, and never, ever had a problem. So lets say 30 orders per year, times five years, is 150 orders. And not once was anything other than exactly right. The problems reported are not with the business - the problems are with the customers. Yeah, uh-huh. read more

It has good chicken, but I didn't get good service so I'm sorry KFC I have to rate this only 3 stars. Next time improve your service please. read more

I just come here when for some reason, my brain wants some of this kind of chicken. Then I kind regret right after I finish my meal. The place itself is clean and efficient a standard fast food joint. read more

Really?? The first two times I come here you're out of Pepsi max. So yeah. Im a vegetarian but I ordered a chicken sandwich here twice for my boyfriend. other KFC restaurants used and on the menu there is a picture of the special sauce. You know, the orange one and every time his sandwich has had mayo on it. If he wanted mayo he could put mayo on at home. C'mon guys. You fail. Try harder. read more

Worst mistake ever coming here. The staff is extremely slow, and does not understand how to provide even adequate customer service. Ordering was a nightmare, the employee was mumbling and I could barely here him. Also, the staff was on their phones instead of getting food out to customers which created longer lines and longer wait time. I guess this is what you get with fast food though. read more

Filthy and greasy with a horrible bathroom. Employee casually skipped washing his hands. enough said

Terrible location. I don't expect pure perfection at a KFC but I do expect to get what I order. That did not happen here. Went through the drive thru to order a chicken sandwich (normal not the chicken mini sandwich) I was charged the full amount for a full sandwich ($4.99) but received a chicken mini sandwich instead. Very disappointed, will not be returning here. read more

I went to the drive thru yesterday. The woman in front of me was placing a large order, so i thought. Instead, she was waiting for the employee to get to the window to take her order. She yelled, "HELLOOOOO?" (sounded a lot like Kate Gosselin. Sorry, I digress). So, while I waited for her to place her order, the employee at the register, as seen through the window, rubbed his face, his lips, then started to PICK HIS NOSE!!!!!! i am NOT kidding. This is FLU season! He should not be touching his face AT ALL - let alone pick his nose!! Totally disgusting. I pulled out the lane and left. Do not eat there! read more

This KFC is clean and has a standard setup, but unlike the picture would imply it does not have a pizza hut attached to it. Anyways, this is the POOREST run KFC I have EVER been to, and I like there chicken, so I have been to alot. I like their new selections as well with the Chicken Littles and the bites. I have driven up to the speaker box with no one in front of me and had to wait longer than necessary, but not long enough to be fed up to leave, only to experience the same thing at the window. It is NOT fast food. One time they gave me my chicken bites, but did not have enough to complete the order so they tore up a chicken finger to complete the order. They DID NOT ask me if this was ok, they just did it. At least the last time they asked me if they could give me a finger(not torn up) since they could not complete the order. The wedges are ALWAYS dry. My husband likes them and tries them when we go, but they have never been up to Colonel standards. They are VERY rude their often shoving the bag at me through the window or speaking in spanish to one another in front of me. Which would fine if I was a native spanish speaker and they were addressing me, but they were not. Bilingiual is an asset, but not in this case. SO sadly I only go here when I need a fix for the colonel. I try to plan a trip to the next town over if I can though, In short SKIP it if you can. If not beware. read more

So good extra crispi tenders are The Best at this location, coles law and crispy. Colonel

The food is good if you get all of it your first trip. They didn't get the order right and their customer service is horrendous. When we asked for a lot honey mustard sauce we got one honey mustard and two ranch sauces. Very poor read more

I've wanted to try the doublicious sandwich since the first day it came out. It was lunchtime and KFC was right there so I thought I'd give the $5 doublicious combo a try. This KFC didn't do anything wrong with the sandwich but the sandwich was just ok. There was plenty of sauce, nice and crispy chicken patty, and decent bacon. I just didn't think the Hawaiian bun was much different and the cheese was very mild. The potato wedges were warm, fresh, and nice and crispy. Don't go near the restroom. One of the worst fast food restaurant restrooms I've ever been in. read more

Tried to get a 2-Piece Original Recipe meal. They were out of Original Recipe, so got Crispy instead. The chicken was tasteless and the crispy crust tasted like I would imagine wallpaper paste would taste. Worst meal we've ever gotten there. read more

Hot wings were old and burnt up last time I'll use this place. Service is slow to say the least. Took them back in offered no excuse

KFC in the US is just gross. It's strange that it's so much better in other countries!

I went through the drive-thru and could barely understand the gentleman taking my order. When I pulled up he did not greet me at all. He took my credit card, and handed me the food. He didn't speak to me at all. I won't be going back. Customer service skills: 0. read more

I stopped by to pick up dinner from window Ordered a kids meal, 2 chicken strips with a small side of mashed potatoes, juice and cheese stick. I got the order from window, the lady was rushing to give me the food but the drive through was not even busy and the inside was almost empty. I got home to feed my child and the mashed potatoes were not in the bag. The Chicken was cold and very old. The food tasted really bad, the grease must been very old. I called several times to the number printed in the receipt to complain but nobody ever pick up. very bad fast food, terrible service. Not worth the money. Now I know why the place was empty. read more