Shake was good- love they they use real ice cream and had mint chip my fave! Fries were overdone and burger was not hot. AC was blasting and the bathroom faucet was a trickle. read more

I love their food, but this location has never given good service. I have reached out to the manager many times with really no solutions. The only time i was offed any kind of compensation it wasn't documented when i went back to the store. I also felt embarrassed by asking. They are very slow. orders anr never correct. read more

I went to this Roy Rogers today and the first complaint I have is the elderly man who takes the orders. He was rude and snotty. He reminds me of an old drill sargent. I ordered the fish and the fish came out overdone and almost burnt. You get only one side with this and the coleslaw was not very tasty. I could not even finish my fish because it was so bad. I only reason I did not go back up and complain is that I would have to deal with that man at the counter. Never go back here again. read more

Ordered 2 chicken sandwich meals. 1 gold rush and 1 spicy. NONE of the sandwiches had sauce. Both had an abundance of old bacon. It was a waste of money and time driving there. We use to frequent this location at least 1x weekly. We won't be going back. Prices are going up but service and quality is going down. Not good! read more

I visited this location on July 3, 2025. It was late afternoon. The staff was friendly and helpful. It was not busy, and the eating area was clean. The food was great, fresh, and hot. The service was fast. read more

Food was fresh and hot. The service was great & staff was friendly. The eating area was clean.

Something is very wrong with how this restaurant is managed. The last three times I went for a 16-piece takeout during prime dinner hour, they had only a few pieces of chicken ready, and I was told that it would take 25 minutes to make more. In the middle of afternoon or late at night, this might make sense. Not during prime dinner hour when they should be moving a lot of food. These three visits were over a span of three months, so this isn't a short-term issue. It's like the manager's compensation is 100% on not wasting anything, and he is not compensated on how much food he actually sells. The rank-and-file employees always seem helpless in this matter. They always turn to the manager, who is running the restaurant this way. read more

they dont use gloves to touch your food!!! also get my order wrong every time always so slow read more

Employee shoutout- Juju is so great! Recently every time we come in the drive thru she's been there to help take our order. She is always super helpful and has a smile on her face. I hope that she gets all of the recognition she deserves. read more

Roy Rogers - Fast Food Near Me - Gainesville, Virginia

Ice cream had a hair in it and was stiff Chicken And Fries Were Mid Service Was Mid Empty Ambiance Feeling read more

First off really nice employees. Whether dining in or drive thru, they do a good job. My recommendation is go here for breakfast. Their pancakes are made from scratch. Bacon is legitimately delicious, and the coffee helps wake you up. This location is clean and organized too. I'm happy this chain is returning, to northern Virginia with several locations. The lunch and dinners are okay. I can't prove it so this is an opinion. Their roast beef doesn't seem as good as it used to be. Also the rolls aren't what I remember. They are decent though, although now the "Double R" burgers my usual choice. It is a little more expensive than McDonald's, but much better service. read more

What has happened to the food quality? This used to be my all-time favorite. The focus is no longer on customer. Every single time I go the fries are cold not OK. They do way too much pre-prepping now to beat the crowds and it has dropped the quality of the food tremendously. My last roast beef visible fact which I've never seen before. The last double R I got was cold and tried out. I'm sure the burgers have been sitting there for most of the day and taking out of a bin. Whoever the manager is now, people would rather wait for quality food that is not made so far in advance it's just not enjoyable anymore. read more

There seems to be a lack of passion for serving customers here. The restaurant is dirty, condiments were all empty. Despite the drive in cashier standing around it took awhile to get someone to take our order. This seems to be a fairly consistent problem with this location. To make matters worse, the sandwich simply was not good. Mostly fat and gristle. I think we are done with this place. read more

Roy Rogers - Fatty Roast Beef - Fast Food Near Me - Gainesville, Virginia

I stopped in at my favorite Roast beef place Roy Rogers 30 minutes before closing. The person told me Roy Roger's is out of roast beef. No wonder this chain despite having the best food has failed. They have lazy staff who don't care about the customers. read more

Best burgers in town with its fixing bar seem like it makes the burgers taste 100 times better. Service is always great. The menu is great also and affordable. Ambiance too. read more

This may be an unpopular opinion, but Roy Rogers has the best fried chicken you'll find at a fast food establishment. I've been going to Roy Rogers for years and it's a shame there are less of them around. This one hits the mark on the chicken; and let's be honest, that's the only thing you should be ordering at Roy Rogers. Don't listen to the other reviews about the other food items. It's about the fried chicken and this place is 5 stars easy. Also, the service was great as all the employees were very nice. I hope to be back again. read more

i specifically loved coming here as a kid because the kid meals were big and included ice cream for the kids meals. they no longer offer ice cream but the manager told me it was on the house because they used to do it. I feel the kids meals are worth getting rather than adult meals because they are a good size portion. The inside of the fast food establishment isn't clean, with slippery floors and dirty counters. At least it was a eat and run type of ordeal and we ate outside. The roast beef sliders we ordered are no longer the same way I recall back in the days. The beef was short on the sliders and the fries were not so crispy. This will be forever till i come back knowing I'm just driving thru this area. But service here is fast and friendly. The condiment bar needed to have more fresher produce. The lettuce looked was wilted and the ketchup was lacking in the pump. My kids enjoyed their meal. There was a lot for them having apples, mash potatoes and a cheeseburger with ice cream. There is no toy but the ice cream was great. I tried the strawberry shortcake. I wasn't too happy when i found out the short cake had no ounce of cake! I'd call it a strawberry biscuit sundae. They took the biscuit crumbled it up and added vanilla ice cream topped with strawberry toppings. read more

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Stopped by when I was in the area twice. Neither time did the restaurant have any chicken ready. It was a 15 - 20 minute wait each time. I ordered a burger which was good but not what I wanted. Each time, I used the drive through. This last time - I sat there for awhile before anyone took my order. This location could improve their customer service. read more

We have given this place the benefit of the doubt in the past, but this past Sunday pushed us over the edge in terms of returning to this establishment. The service is just too, too slow and they lack sufficient help. Don't get me the wrong, I love the Double-R-Burger, but we seriously had to wait for a good 15 minutes for our food to be ready. There is a serious lack of help here. Additionally the manager was no where to found for a good 15 minutes. Meanwhile, there is a ton of food prepared and ready on the staging area, but there is no help to bring it all together. You could tell the crowd was irritated including me. The fries were cold when I got my meal. Just not happy and we are not going back. read more

I would have left no stars, but they make you leave one. Went up to the drive up window at 8:30 PM on a Friday evening, and had the person at the speaker said he would be right with me. 10 minutes later nothing. I gave up and left, and as I was driving away saw through the windows that the workers were just in there talking there were no customers in the restaurant. Sorry if it was too inconvenient to take my order. I love the food there, but will not go back to that location. read more

We love Roy Rogers but we have been 2 times in 4 days and both times they have stated they were out of chicken and it would be 24 minutes. There is a reason it is called fast food. I asked for the District Manager phone number and was told they didn't have it. Very disappointed- They might as well close down. read more

Very friendly employees, clean inside and the food was great. The employees really went out of their way to make sure we got everything and it was right. read more

Guy at the cash register was real friendly. Food came out hot and fresh. Some of my favorite chicken tenders.

Back when I was a teenager - the Double R Bar Burger was one of my favorite fast food burgers - layers of sliced ham on top of a burger, add some horseradish sauce and mustard, lettuce and tomato - and you had a damn tasty burger! I was surprised to see a brand new Roy Rogers open up in Gainesville, VA! It's been open for about a week I'm guessing. I went in for dinner this evening and ordered the Double R Bar Burger combo (fries and a bottle of water). The receipt with my order was time stamped 7:34 pm. It took them 17 minutes to make my order and get it to me. The place had a steady stream of customers - but not busy enough to be an excuse for taking 17 minutes to complete my order. I ate in - I added horseradish sauce and mustard and took a bite - there was one lonely, thin slice of ham on the burger. Not the way the burger used to be made. Very disappointing. The fries were luke warm. Pros: - It was a hot day out and the AC worked very well in the dining area - Many of the booths have an outlet with USB ports to charge your phone - Free WiFi - One flat panel HD TV in one corner of the dining area - A few outdoor tables Cons: - 17 minutes for an order - Fries lukewarm - They currently do not accept American Express cards There is also a Drive-Thru. They offer breakfast from opening until about 10:30 am. There was a ton of employees behind the counter - but they could not get the food out with any coordination. Hopefully these are new opening birthing pains and things will improve service-wise. read more

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Warning to anyone considering visiting this location. The past few weekends I have visited, only the drive thru has been open and the service is lacking, as well as a general lackadaisical attitude among the employees on duty. read more

Went here numerous times always a long wait with no line sat in the drive thru window for 10 mins no one in front or behind me and was told to hold 5 mins later no one ...that was last draw. Not sure who's running this spot but it's terrible bring Popeyes or Wendy's please lol read more

Terrible service to many kids working here. That doesn't take this job. Seriously you're losing business. New managers most likely need it. This is why this restaurant has only two out of five stars. read more

Growing up as a kid, the Roy Rogers restaurant was the place I enjoyed eating. It seems over the years the quality of service has diminished, and maybe that's a reflection of why so many restaurants have closed. 7:15 AM this morning, I order breakfast, I'm the only car in the drive-through. It takes the individuals almost 10 minutes to prepare my breakfast. Once I received my breakfast there were many inconsistencies with what I actually ordered. I requested for the manager who apologized profusely, I don't know if it's training or just the individuals working at this location. Upper management really needs to sit back and look at what's going on. read more

Roy Rogers - This is what scrambled eggs and cheese looks like - Fast Food Near Me - Gainesville, Virginia

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Poor service and food. Consistently bad, especially after 6 pm. And, management fails to address shortcomings.

I went in on 3/6/23 for breakfast and items were missing from the order. I called the store when I got home to speak with the manager Nicole and I was told that I could get my entire order redone for free. Went back to the store today at 9:30 am with my receipt and the on shift manager said that she couldn't redo my order because they were preparing for lunch. Unprofessional customer service. read more

Intended to eat in the restaurant last night, but when I was entering at about 8:30 pm. they locked the doors and advised the dining area was closed for the night. I ordered using the app and went thru the drive thru. They got the order at the beginning, not including the drink. Had to remind them. When I arrived home, discovered a couple more issued. I had ordered roast beef with cheese. I got a plan roast beef and they the did not include the fixins add on as requested. Finally, the sandwich was not fresh at all. Horrible experience. Would not recommend this place at night, Just a lack of care and attention to detail. I've been to other stores and have never had this bad of an experience. read more

Visited yesterday afternoon and had a decent meal. I had the Gold Rush chicken sandwich and the latest special offering; steak and cheese. I didn't realize the chicken sandwich had a syrupy sauce on it. I would leave that off next time. The steak and cheese was cooked to order, it took a few extra minutes and they had to bring it out to the table. I didn't catch her name but the lady who was acting as the manager was very friendly and helpful. She was pitching in and helping just like she was one of the line workers. They were a good team. I will return when in need of a fast food meal. read more

Been here before and had about a 3 star experience then, but this time it was a 2 star, and looking back, I don't think I really had a strong opinion. My girlfriend's 3 piece chicken tenders had 2 tenders and another piece of chicken that took 1 bite to finish, and they were dry. The fries were thrown into the bag on top of her meal so we had to dig to get them out. Not to mention the fries have 0 taste. I couldn't get my straw into my cup because of the amount of ice they put in. Finished my drink in a couple sips. I'm only giving 2 stars because my burger was good, but it was a specialty burger that really should be good. Otherwise it was a pretty bad experience. I would give them the benefit of the doubt with COVID, but so many other fast food joints don't have problems like this, and they're all in the same situation. read more

Every time I go the service is amazing. Finally a fast food location with amazing customer service and good food. More restaurants need this level of service. read more

I really like their fixing bar so I can dress up my own burger and their more crispy and thicker than McDonalds fries are very good. Yesterday was the second time that I noticed their dining room was closed. I had no desire for their burger without the fixing bar option. read more

I love Roy Rogers. Not enough around. I was going to be in the area and one highlight was to be eating at Roy's. I got there about 9:30. 30 min til closing and there was a manager I saw very briefly walking around and two others. Including the woman who helped me. She nagged and complained she was doing everything herself. Complaint that she will have to break down all the stations and said she feels like walking out. I felt bad for the two employees because the manager didn't care. I got my food. It was good. There were no napkins around. Luckily found some unused ones on a table as I was not going to but the person who helped me again. There were no condiment cups for ketchup, etc and I got the LAST straw. So much had to be restocked and cleaned. And as I was walking out. I saw the two women sitting behind the line talking and laughing and doing nothing else. I see the average rating for this location is 2 stars. Have not read the other reviews yet. But I bet a lot are about lack of customer service and possibly bad management. read more

Went through the drive through. Absolutely no one else in line. Got the young man's attention who asked me to wait a minute. Muted his microphone for 10 minutes before returning. Again no one else is in line and no customers were inside. He took my order (bacon cheeseburger combo with a 3 piece mixed chicken box). Food took over 10 minutes to come out. I assumed it would've been fresh after that long of a wait. Drove a short distance home and found a cold burger, almost raw fries and two EXTREMELY dry chicken tenders in the 3 piece assorted chicken box. Attempted to call to maybe make things right. They ignored the phone calls. The absolute worst service & food quality from any Roy Rodgers. read more

We had roast beef sandwiches. Very tasty and service was friendly and quick. Very nice experience .

first off, I'm a big fan of RoyRogers food Eric, and his team do the best they can for being shorthanded most of the time but the food is always prepared. Fresh delicious so don't hesitate to stop in and say hi to Erick. He does his best to make sure that your customer experience is always a good one. The store is always clean inside and out, the people are always friendly an willing to make sure that you have the best experience while you're there at their restaurant so stop by an have a great meal mark read more

I VISITED ROY ROGERS IN GAINESVILLE THE MANGER ERIC WAS very exceptional and made sure my big order was right the cashier John is very fast and he is friendly and makes Sure your order is complete I wish there were more employees like John and Eric read more