The customer service is nonexistent here. The workers are rude and get upset when you ask them questions or to repeat themselves. They get the 2 stars because the chick is still similar to other place, place looked dirty. read more

For some reason they can never put my correct order into the fucking paper bag. Apparently it's a ongoing issue cause the manager doesn't seemed surprised by this. read more

I've been here more times than I can count. It's the only KFC on Maui to my knowledge. Normally I wouldn't probably post a review on a fast food establishment, but this place deserves one. Yesterday night (a Sunday), we went there around 6:30 or so. There was a line of cars in the drive through extending into the adjoining street. Also, the parking lot was nearly at capacity, with many cars having people waiting inside. I guess some decided they'd rather take their to go chances inside. Not much of an improvement, to be honest. The dining room cashier lines were all the way to the door, too. Sorry, line, not lines. There was one cashier. This cashier also appeared to be attempting to do all the expo work. When I got to the front of the line (20 minutes after walking into the door)....the cashier decided to step away and do expo work for about 5 minutes. A Mexican guy came up and told her he ordered a number seis and that he didn't get what he paid for. He got strips, said he ordered the pieces of chicken. She gave him some chicken and then he said it wasn't enough, he ordered four pieces not three. She reminded him "next time order ------" . Bad look. I put in my order and naturally the credit card machine started acting up. They have one of the worst and cheapest card readers you will find in any fast food restaurant on Maui. It's on par with the Filipino store. Speaking of Filipinos, there was a table of them sitting there for the nearly 90 minute time we were there, much of it not eating but simply loitering. Worst part is there are only 3 tables that seat more than 2 people and they chose to occupy one for almost 2 hours. My wife, who is Filipino, was embarrassed. Just the seating in this place needs a lot of work. You'd think they set it up as a date night place having 5 two-tops, two 4-tops (one for disabled patrons), and one family table (probably seats 6-8). A lot of empty dead space in the floor, too. And a mixture of old and new chairs. This after they recently redecorated the place. Seems they didn't want to get rid of the old plastic chairs for some reason. Maybe to save money? We sat at the disabled table as it was the only one available that could fit our family of four. Naturally, with the lines as long as they were, a disabled man did come in that night and we moved to the two seat tables so he could sit at the disabled table. The food is just ok. About what you expect of KFC. The staff are rarely friendly and do not do a good job of keeping the dining room clean. Multiple dirty tables and overflowing trash cans. Hard to get help at the counter as they always seem short staffed. Maybe people skipping work or showing up late a lot...not sure. When we got our food, the cashier asked if she could see my receipt. She basically expected that the order was wrong. I think the kitchen staff were pre-expoing. Sure enough, it was wrong. They gave me extra wedges instead of a biscuit I ordered, and the chicken meal was missing a piece. Once the cashier rectified the issue, she threw the extra wedges in the trash (sheesh, could have at least saved them for employees to eat) and muttered some words of frustration under her breath. I noticed she never gave me my receipt back. It was sitting on the line of the kitchen when we left. Guess she forgot. Good thing I wasn't doing travel expense reports. I always notice when we leave there is a spring device to slow the closing of the door that is hanging on by a thread. Seems dangerous like it could fall off and hit someone on the head. To sum this place up...slow service, dirty tables, average chicken, average prices, poor ambience. I'd encourage people to try Golden Coin in Wailuku, Minit Stop, or even Jollibee (new one opening in Maui Marketplace soon). I think this place needs a manager who takes their job more seriously and probably some staff who actually enjoy their job and helping people. read more

I'm usually happy with KFC. But not today. The large fries cost twice what the small did, but each contained the same amount of fries. Then they rounded up my bill without asking me, saying they invested my money in KFC Foundation. I don't approve of their taking my money and will take this up with my credit card agency (and beyond). read more

KFC - 2.99 small fries on left. 5.99 large files on right. - Fast Food Near Me - Kahului, Hawaii

Aloha, I recently returned from picking up KFC via drive they on a very large order for crew. I was disappointed that the main part of the order was wrong. Typically I can count on reliable service. I did attempt to inform KFC that over $ 45. of my order was wrong. I am very please to share that a nice person called me named Gene and was very happy to make the order right. I have been given opportunity to go back and I will be compensated with a new full order at no cost I think this shows that KFC appreciates their customers and willing to go the extra mile to make things right. Mahalo Regrettably when I returned to KFC in Kahului, oMG! Gene was not there. They honored agreement to make wrong order correct. I must say I have never seen so many pieces of chicken that were so dried out that there was absolutely no oil or grease in the paper at the bottom of the bucket! Needless to say none of the 16 pieces were eatable. I guess these guys have old pieces of chicken that are way to old or over cooked to serve to the public.... so their solution..."cheat the people that gave KFC another chance to make things right from being cheated prior!"I give zero stars if I could m read more

Against my better judgement we decided to give KFC another try. We attempted to order a tender meal, which is a 12 piece chicken tender meal with 4 biscuits and 2 large sides. For both of our sides we ordered mashed potatoes. Upon getting home we found out they gave us a container of coleslaw instead. None of us eat coleslaw. I tried to call the restaurant 4 times and was hung up on each time. They are the worst! read more

There chicken is very soggy and when i bite into the chicken the crispy pieces fall off its too crispy too my liking there food is very greasy even there drinks are not cold there biscuits are really dry and hard the only thing good was the honey. read more

Ordered a #3 that was supposed to have 4 pcs of Chix, my order only had 3. I tried to call the restaurant but it went to voicemail. Left a message and Crickets. read more

They were ok until I saw an employee carrying meat into the restaurant from the back of some guys car. Have no idea where this meat came from, but it's definitely not proper meat handling and storage. Don't get sick! read more

KFC - Fast Food Near Me - Kahului, Hawaii

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NEVER AGAIN! If you want to pay high prices for chicken cut into rabbit sized pieces, with only dark meat available in extra crispy...this is your place, I I should have looked at the 2 stars and decided something else would do, but we were in the area and Kentucky Fried sounded SO good! It was 6 PM: the height of dinner hour, although there was only one other customer in the store....and one more at a table. First: They don't even bother to make white meat in extra crispy: (The, "You lose, tough luck" was pretty much understood.) So our choice was regular, or...regular. We took our remarkably expensive 2 breasts, 1 thigh and 3 wings ($12.50) to a table and opened the box. Inside we found a small thigh, the three wings and two tiny KEELS. [A "keel" is a small piece of white meat derived by cutting the top off the breast, thus managing to get three or four "breast" pieces instead of two from each chicken....depending on whether the cut is made before or after the breasts are separated.] We returned to the counter and politely explained that we had ordered breast and had received "keels", not breasts. The counter lad went to the back and took a lambasting from a loud-voiced woman. He returned to tell us that those were breasts. No, they are not, I replied, and asked if the woman he had spoken to was the manager (she was). We asked that he have her come out and speak to us. Out stormed one of the most unpleasant women I have ever encountered in a "service" industry! I am not ordinarily confrontational - and my husband never is - but I grew up in a bartering society, and I can stand my ground with the best of them. She insisted the keel WAS a breast and, having encountered this situation before I equally adamantly explained that it was one HALF of the breast. In order - I suppose - to prove her case, she went to the back and came out waving the OTHER have of a breast (thus, of course, proving MY case!). I said that was PERFECT! All I wanted was two of EACH...i.e. two ENTIRE chicken breasts, as advertised, and we'd be fine! Or a refund would otherwise be just as satisfactory: we'd pay for our beverage. After some unladylike behavior, she decided that actually giving a customer their money's worth was beyond consideration, demanded our receipt - which the clerk had neglected to give us (she found it behind the register), and, ultimately, refunded the money for our overpriced, overdiced, chicken. A place to avoid! read more

Terrible service ordered online paid $60 for the order ordered a chocolate cake was charged for it but turns out they don't even sell it at that location. Drive all the way back to be told that because they don't know how to change their phone from fax machine to phone. Then was told they can't refund the item because I did it online. So I asked for cookies instead they don't have those either even though they have a big sign out front that advertises cookies. Never again online said they can't help either. I'm guessing I'll be getting diarrhea on top of the terrible service read more

I do have to say the restaurant is super clean and same with the restrooms are super clean. The chicken is always hot and delicious and the menu changes so you can always try new items. I like to order the 3 piece chicken original that comes with mashed potatoes gravy and coleslaw. You can never go wrong with fried chicken. read more

KFC - Fast Food Near Me - Kahului, Hawaii

Since ZERO stars is not an option, I am calling my review a NEGATIVE -1 star for last night experience. At 7:40pm I arrived to KFC after dropping off family at airport, so I seldom eat KFC because I live in Kihei so its too long of a trip for me on days I crave some Original fried chicken from KFC. So anyways, I am in que front of me is 4 vehicles and 1 behind me. Mind you if I was by myself I would have already left because I did not want to wait, but my husband wanted to eat here its been awhile. So we waited and waited ...... AND WAITED I had questioned to my husband I think they close at 8pm and what do they do if vehicles have been in que long before 8pm? We even thought common sense if you are managing the place that you would check your lines right? Make sure that you still serve those customers that are in que and have been in line, right? I WAS WRONG! By the time I pulled up to the console it was 7:58 the agent greets "How can I help you?" .... Once I said Hi I would like $28 filler up she loudly said "WE NO MORE CHICKEN!!" ... WOW! Ridiculously unprofessional to just yell out they're out of chicken. I waited another 5 minutes because I wanted to speak to a Manager. I pulled up asked for a Manager and the woman at the window rolled her eyes and mumbled away. Manager Layla came up to the window and kept repeating that they close 8pm and that there is a sign. I explained to her that I understand they close 8 however I was waiting since 740p. I asked her if they check to see how many vehicles are in que and she flat out says "We thought no more cars" Well you thought wrong and probably didn't think at all about customers that waited 20 minutes. Layla tells me that I can return tomorrow for chicken. Very rude and unprofessional way to respond to customers. Before you just send people away like that KAHULUI KFC AND MANAGEMENT maybe take into consideration the distance of where people travel from because its not everyday or every week we come to that side of town. The one chance we had to eat here made it our very last visit. Manager needs management training because clearly she does not have Managerial skills when it comes to customer service. Heres a tip: 730pm check your drive thru que and make sure to serve them all because they are wasting their time in waiting. How about putting a orange cone behind the last serving vehicle so people are not sitting in drive thru assuming they will be served. On a plus side of this awful experience we found Jollibee that opens to 10 and such pleasant workers, awesome customer service and quick. read more

Can't believe we spent $56 . It was so terrible. The oil was so old it tastes like fish. YUK

Now I'm a keto bro, and when I'm fixing to do a cheat day I get real jazzed up about it. I spend the day perusing menus, and every few months I get to thinking that I'm gonna do kfc, and every time I'm disappointed. Flashback to when they were doing the Cheetos sandwich, I drove to kfc, eagerly looking forward to that Cheeto breading. I was awash with disappointment when I was told they did not have it. Fast forward to last week, it's cheat day and I'm fixing to get the Mac and cheese famous bowl that I've been seeing all of over the tv. Alas, I was met with disappointment yet again. They were out of Mac and cheese. I'm fine paying a markup for everything being that this is Hawaii, but at least let me live out the dreams the television sells me. 10/10 will be back again in another few weeks once I forgot my previous experiences. 10/10 will be disappointed when they don't have the thing the tv sold me on. read more

Ummm avoid giving them money They just called me sir at least 8 times and then tried to say they closed when there are at least 7 cars in drive thru. Also, i was here for the last 20 minutes while they had ample time to come out & block the drive thru. Apparently the times posted for operation hours means nothing because they don't actually serve the menu when they are open. When asked for a manager they can't give me any information. read more

KFC - No actual food to serve anyone even if they were still open - Fast Food Near Me - Kahului, Hawaii

2 1/2, sometimes 2 3/4 stars! The old cliche -- beggars can't be choosers -- may apply! There aren't many good places on Maui for fried chicken. Minit stop serves miniature chicken and Safeway is hit and miss. Foodland is sometimes okay, but you have to get it fresh or you'll be chewing chicken jerky for dinner! KFC used to be pretty good, but lately, the product has been consistent. Consistently oily and soggy! You can tell it's fresh because it's hot, but it seems the crew anticipates an overload of customers, fries the chicken and immediately stores it in Warmers. When you come in for a large order, these warming pieces are soaking up the oil it's sitting in and wah Lah. Sometimes I wonder if the prices are so high because they charge for the oil we get too! And the service! I usually go drive thru. When you have coupons, especially ones emailed from the Hawaii office and the employees don't seem to know about it and begin arguing with you, something's wrong. Most of the younger employees are fine, but there's one older lady, one of the crew supervisors, who always seems to be waiting to challenge you with her trademark frown. She's the one who usually yells something in Filipino to the other employees if she's upset about something or someone. She'd probably yell at the Colonel if he drove through with a coupon! Please, someone, open a Popeyes fried chicken on Maui!!! read more

I thought I'd surprise my husband so I went thru the drive thru. Placed my order. Got it saw that the temp of the biscuits machine said 185*. Let me tell you the we're gold and dry the chicken strips must have been left over from the night before so dry and hard I couldn't eat them or the biscuits the mash potatoes were hot as well as the gravy but so salty I could eat them either the whole 28.99 meal went in the trash . I filled out the review on the receipt and asked for a refund on my c/c I will never recommend this KFC to anybody which is sad because it's the only one on Maui. Avoid it like the plague. read more

Went here for lunch (or tried to), waited in drive thru from 1255-130pm, finally got to the window and no one came! I left without any food becuz my lunch break was gonna be up. So pilau, no customer service, nothing. If they ain't ready for the lunch crowd then might as well close down. read more

I won a GrubHub gift card and KFC was one of 2 choices foe central Maui. Both of them fast food or take out type places. I prefer not to eat fast food but the hubs LOVES KFC and was delighted I would allow him to get some! Food taste: It is Excellent and traditional KFC flavors down to the mashed potatoes and Cole slaw. We ordered original recipe and crispy. Crispy has slightly less original recipe flavor but overall our chicken was cooked well, not greasy and tasted great. Service: EXCELLENT!! I ordered online and picked up in the store since there is no delivery via Grubhub available at this store. Store was clean, followed Covid protocol, their dining and restroom were closed, and both times I used the gift card received a friendly greeting and staff was accommodating with my request to leave the plastic ware in the store. Food was ready and on time per the text messages I received. Overall, it was a great experience. read more

My last visit at KFC, my mashed taters was wetter than water between the gravy and mashed potatoes powder. i could have made drawings like a barista at Starbucks. they should have people that CAN speak English work the drive through. You want p-si? what!? you want a p-si. Whattttttttttttt? P-SI to DRINK? Oh PEPSI! Yes Also I want two mashed potatoes instead of 1 mashed potato and 1 coleslaw. yur mil comes with 1 mash potatoees and 1 caleslaw. I KNOW! I want two mashed potatoes instead of 1 mashed potato and 1 coleslaw. exstraw mashed potatoees and caleslaw will cost morrrre. Listen! I ...want.... two.... mashed.... potatoes..... Instead... of... 1... Mashed... potato ...and ....1.... Coleslaw. Frankly had I known how the mashed potatoes I had ordered were going to eventually turn out; I would have ordered two coleslaw's. The chicken was tender read more

Super rude service! Rushed us while taking our drive thru order. Than when we got our food she acted like we were bothering her. She forgot our fruit punch so when we asked for it she acted like it was our fault. Than we asked for plates since we ordered. 16 piece meal and we were taking it to the park. She was not happy! We didn't get greeted, no thank you, no smile... bad customer service. To me that sounds like poor management. read more

Terrible franchise... wish the corporate would take this restaurant away from the present owners. I have seen better KFC's around the country but this one is a total disgrace to Maui! Can't wait for a Popeye's to come to Maui. read more

Chicken smells so ono when you driving by. But then, the Drive -Thru SUCKS!! Get some people who speak english to take drive thru orders. EVERY TIME they get our order wrong. But, we'll still probably end up going back for the Original, LOL. read more

I wait in their long drive thru line for 25 minutes only to find out at their speaker box that their only credit card machine is not working CASH ONLY. WTF?! No where to turn or get out of the line because their drive thru is one way in one way out. read more

Horrible customer service, bait, and switch with pricing. Will never eat here. How can you mess up with fried chicken, pricing?! I would give them ZERO stars if I could. read more

What is the point of online ordering when it's not ready? So slowwww & they cannot even answer a question of when it will be ready. Sassy & rude. No concept of what the point of social distancing is for & to maintain no-contact if possible read more

KFC is great for getting a buck of chicken for a meal with the family or even their lunch fill ups are really good

Don't eat at KFC very often but when I do I expect my order to be correct with out always checking. Got home to find my order wrong. I paid extra for a special-order and they still got it wrong. My husband visited your location the same week. He told the employees 2 times my order is to go. He even repeated it. He to paid extra for dark meat. He then went to wash room. After returning his order was for dine in. So he dined in. When he sat down his order was wrong. When he returned his order so they could fix it the employee (manager) put the chicken back under lamp after my husband touched it! Very unprofessional!! Where do you find these fast food employees?? Unbelievable. Why I don't eat at fast food very often. ALWAY CHECK ORDERS!! read more

I ordered food through the Drive Thru. I paid for my food, and SANDRA the drive thru clerk told me to park in the parking lot, because our order would take a little time. I drive forward, and there is no access to the parking lot which is on the left side of the building. A big sign says no left turn. I had to make a right turn onto Wakea, then drive one block down to the Midas Station where I had to pull in and make a u-turn. I had to wait to make a left turn back onto Wakea, then make another left back into the KFC lot. Everybody local knows Wakea traffic in this area sucks. Thanks Sandra! If I had known there was no access to the KFC lot via the drive thru, I would have gotten my money back! Sandra you just cost the remaining KFC money, because I will never come back!!!!!!!!!!!!! read more

My husband wanted to go here because we had not been there in Years, so I gave in!!! If you want to strictly eat and cheat on a healthy diet then this place is A-OK! But it has no option for those who loved the Roasted Chicken( which they don't do anymore that I could see on the menu) and maybe a small fresh salad. Not the place for me and out of my meal (the 2 pc. with mashed potatoes with gravy and small biscuit and a cookie!) all I ate was the chicken and biscuit because I knew my blood sugar would go crazy even with eating just that and I took off the skin! My Blood sugar hit 203!!!!! Lesson learned! But the staff is as nice as I remembered and the place was clean! So if you can eat their food ( you lucky one!) go right ahead but if you are following the path of being healthy then make your other half make it to go and go elsewhere to get something that's better for you. read more

I must admit I've always been a KFC addict from way back when. A few years ago, their product started to go downhill...chicken was undercooked...greasy (original). I started ordering the Extra Crispy which I thought solved all the problems with (the) original, but that too started to get greasy and the extra crispiness wasn't so "extra". Alas, the Boneless seems to be the BEST of them all. You pay a little more,but it's worth it! read more

Horrible service food is old no white meat but offered to replace it with rib meat? Didn't know we sold that as white meat but ya didn't put cover on mashed potatoes so that took a ride in my bag workers are rude been eating there since the 80's but quality and service is gone won't be going there again sad that it was a place we use to go so often from kids days read more

Horrible service. And incorrect food. I tried to order a 2 piece meal with breast. They tried to convince me a thigh was a breast. I finally gave up. Because I was hungry. read more

Not sure if it's just me, but every time I go there, I almost never get Breasts. My bucket is filled with wings, more wings, some thighs and some drumsticks. Does that equal up to the amount I'm paying for a bucket? Hummm. I usually go drive through so you don't take notice until you're at home and open the lid. So this time I went inside one night, same thing happened. Plus, Board of Health would site them for having open containers of chips, coffee mug, container of seeds or candy next to the dip pan for the fries. You can't see it from the drive through but if you walk inside it was all there. I told the cashier that they not supposed to have that there and she ignored me so I took a picture but didn't know where I can email it too, but I posted it on my facebook! I say it's not made for wheelchair cause their doors does not open automatically and the entery from outside is a slight up hill. read more

I use to LOVE take out dinners at KFC. Unfortunately the last 2 times I've been there they seem to forget to put part of my order in my bag ( I should know better and double check, especially since I live 30 min. away) last night they did it again (no biscuits) when I tried to call them by phone there is no answer. KFC,Totally going downhill!! read more

Sometimes you just need some chicken. Mainlanders will be surprised at the cost of your average bucket, but all food is more expensive in Maui. We actually like the colonel's original recipe chicken, but find the KFC in Lahaina to be reprehensible. So sometimes when we are over the pali we stop here for good chicken and good biscuits. read more

Stopped in for a 10 piece original & a large side of cold slaw. Waited for over 10 minutes & what's even MORE upsetting .. the customer who have ordered after us got there order before we did. To find out one of the cooks accidentally deleted our order on there ordering screens by mistake. So irritating.. read more

We went in for carry-out an ordered the 8 peice fill up. The 8 peices was more like 6 plus 2 small chicken nuggests, we called the number on the receipt 808-871-9109 and no one answers, it goes to voice mail, with a computerized recording please leave a message. It doesnt say whether you have reached KFC or that you will get a call back!!! I dont feel they care because they are the only KFC on the island. read more

KFC - Fast Food Near Me - Kahului, Hawaii

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Yelp says open until 11pm, it's closed and it's 10pm. What else for dinner? Oh help me now.